• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Tom
  • Staff picture
    Jon
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Jade
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Nov 08,2017
Minithumbup
Jon
By: 'Deb Hinchcliffe'
Nov 08,2017
0 people found
this helpful
Thank you so much to you and your team for the professional help, advice and support during the recent sale of Hinton Court. I knew it would never be easy but thankfully due to Crosskeys dogged determination we eventually achieved a sale albeit after a ...
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Comment on agent fees
The fee was fair as a vendor and the agent earnt every penny.
Was this helpful? Yes
By: Jon
Nov 08, 2017
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Thank you so much Debs for your lovely review, it really does mean a lot to myself and the rest of the team here in the Mannamead Office. Wishing you all the best for the future and you know where we are if you ever need us! ...
Nov 08,2017
Minithumbup
Steve
Megan Gilmour
By: 'Daniel'
Nov 08,2017
0 people found
this helpful
I bought my house over four years ago from Cross Keys Estates and had a great service, and when deciding to rent the property out, to faciltate a relocation for work, I knew that I would be in safe hands the second time around. Cross ...
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Comment on agent fees
Cross Keys Estates charge fair fees - Fees were at/below what I expected, and were reasonable to both landlord and tenant.
Was this helpful? Yes
By: Megan Gilmour
Nov 09, 2017
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Thank you very much for your lovely comments! on behalf of myself, Steve, Carol and Jake we thank you for using Cross Keys Estates and look forward to continuing our ongoing relationship with you. ...
Nov 07,2017
Minithumbup
Jon
By: 'Jane Lloyd'
Nov 07,2017
0 people found
this helpful
Excellent service from cross Keys. John was particularly helpful and always returned my calls and dealt with any issues or questions I had along the way. My stress level was kept low as everyone at this branch was very helpful and easy to talk to. ...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jon
Nov 08, 2017
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Thank you so much Jane for your kind review, I hope you will be very happy in your new home! ...
Nov 06,2017
Minithumbup
Daniel Moore
Jon
By: 'Carol Ager'
Nov 06,2017
0 people found
this helpful
We have nothing but good things to say about Crosskeys at Mannamead. They have made selling our property so easy,we've not had to worry about anything they have done it all. Their fees are more than fair too....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 07, 2017
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Thank you so much Carole for taking the time to write us a review, I am delighted to hear such good things about our team! Wishing you all the best for the future! ...
Nov 03,2017
Minithumbup
Megan Gilmour
By: 'Darren'
Nov 03,2017
0 people found
this helpful
This was my first time renting a property and both Jake and Megan have made the process really smooth and easy to understand. They have been extremely helpful and responded in a very timely manner to any questions or queries that I had. Would recommend ...
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By: Megan Gilmour
Nov 06, 2017
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Thank you very much for your kind comments, all the best in your new home. ...
Oct 24,2017
Minithumbup
Jon
By: 'LAS'
Oct 24,2017
0 people found
this helpful
First used them to purchase a property earlier in the year and recently sold through them too - less than 6 weeks from offer to completion! Had viewings within hours of signing up. Love Jon's friendly and outgoing personality; couldn't recommend him enough. Thank ...
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Comment on agent fees
On par with other Agents.
Was this helpful? Yes
By: Jon
Oct 24, 2017
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Thank you so much Lynette for your kind review, I'm so pleased that the process has gone very smoothly and that you are happy with our service! Wishing you and your family all the very best for the future! ...
Oct 19,2017
Minithumbup
Jon
Daniel Moore
By: 'Jake'
Oct 19,2017
1 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the ...
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Comment on agent fees
Good - Competitive
Was this helpful? Yes
By: Jon
Oct 20, 2017
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Thank you Jake for your kind review, I am pleased that you have found our service to be good the second time around as well! We always endeavor to have the best communication so your comments will be noted and we will be sure to get back to the perfect standard you received last time! ...
Oct 11,2017
Minithumbup
Megan Gilmour
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on ...
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Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes
Oct 01,2017
Minithumbup
Jon
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have ...
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Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...
Sep 25,2017
Minithumbup
Jon
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other ...
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Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...
Sep 25,2017
Minithumbup
Jon
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
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Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...
Aug 30,2017
Minithumbup
Jon
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
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By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...
Aug 25,2017
Minithumbup
Jon
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
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Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...
Aug 25,2017
Minithumbup
Jon
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
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Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...
Aug 22,2017
Minithumbup
Megan Gilmour
Daniel Moore
By: 'Maggie and Jack'
Aug 22,2017
0 people found
this helpful
Brilliant service from Cross Keys Estates. This was our first time renting and was extremely helpful throughout the process to finally moving in. We are really happy with the property and have received help during our move in. The staff were really friendly, and thank ...
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Comment on agent fees
Good. Reservation fee was a bit expensive.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Jon
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Aug 16, 2017
View all comments (1)
Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...
Jul 31,2017
Minithumbup
Megan Gilmour
Carol
By: 'JRedfearn'
Jul 31,2017
0 people found
this helpful
Once again a good service from the team at Cross Keys Estates finding a new tenant for my flat. Carol, Megan and Jake all very helpful and honest about improvements required to let the property. Will certainly use Cross Keys again in the future....
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Comment on agent fees
Good value (tenant find only service)
Was this helpful? Yes
Jul 31,2017
Minithumbdown
Carol
By: 'Jade and robbie'
Jul 31,2017
0 people found
this helpful
Very friendly and helpful, glad to be renting our first flat with them, they always make sure you are satisfied with what they are offering and always there to help....
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Comment on agent fees
Fee's are a reasonable price, cheapest we have seen in the plymouth area
Was this helpful? Yes
Jul 24,2017
Minithumbup
Jon
Craig
By: 'Izzie'
Jul 24,2017
0 people found
this helpful
have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) ...
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Comment on agent fees
The fees were competitive with the other agents I had out.
Was this helpful? Yes
By: Jon
Jul 25, 2017
View all comments (1)
Thank you so much Izzie for taking the time to write such a lovely review. Wishing you all the very best for the future! ...
Jul 24,2017
Minithumbup
Jack Merriott MNAEA
Daniel Moore
By: 'Sue and Jill'
Jul 24,2017
0 people found
this helpful
Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the ...
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Comment on agent fees
We've never sold a property before and as our brother originally let one of his properties through Cross keys we decided to sell through them. I think the cost was reasonable for the service we received
Was this helpful? Yes
Jul 23,2017
Minithumbup
Jon
By: 'Matt and stacey scott'
Jul 23,2017
0 people found
this helpful
Jon is professional and genuine. Jon is always willing to answer any questions or worries you may have whilst making you feel at ease. He has a great understanding of his job and gets to know the clients he is serving to help sell your ...
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Comment on agent fees
Fees are good
Was this helpful? Yes
By: Jon
Jul 24, 2017
View all comments (1)
Thank you Matt & Stacey for your kind review, I'm so pleased that you are finally into your lovely new home and wish you many happy years there! ...
Jul 17,2017
Minithumbup
Megan Gilmour
By: 'LJG'
Jul 17,2017
0 people found
this helpful
Excellent agents, very efficient, polite and helpful. Excellent progression with application and all questions answered. Would easily recommend to anyone....
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Comment on agent fees
Very affordable fees.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Jon
By: 'Lola S'
Jul 03,2017
0 people found
this helpful
Jon did a fantastic job organising an early and convenient booking for us of the property we ended up purchasing. The viewing was relaxed, friendly, informative without being pushy or unengaged. Communication throughout was timely and I was always able to speak to someone when ...
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Was this helpful? Yes
Jun 21,2017
Minithumbup
Megan Gilmour
By: 'Suzanne B'
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Jon
By: 'Lisa'
Jun 09,2017
0 people found
this helpful
I'm not one for writing reviews however after reading & hearing so many positive views about Cross Keys I'd thought I'd give them a go. Aimee & Jon we're lovely. They we're both patient & compassionate with my situation. Normally you'd be chasing people, not ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jun 16, 2017
View all comments (1)
Thank you so much Lisa for such a lovely review, we understand that nobody likes a pushy estate agent and I am pleased to hear that you appreciate the way we get things done without chasing too much! All the very best to you in the future! ...
May 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Jacqui'
May 29,2017
0 people found
this helpful
Crosss keys estate agents were fantastic, I was with another agent for over 2 months and had no joy in letting my property A friend recommended. Crosskeys so I changed over to them and it was rented out in less than a week. Jack and his ...
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Comment on agent fees
Fees very good and competitive.
Was this helpful? Yes
May 22,2017
Minithumbdown
Megan Gilmour
By: 'Johnny Mac'
May 22,2017
1 people found
this helpful
Fantastic service from the guys at cross keys. Particular mention to Jake and Megan who regularly went above and beyond to help us out. In constant contact with us and sold my house for me. Superb....
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Comment on agent fees
Great deal
Was this helpful? Yes
May 11,2017
Minithumbup
Jon
By: 'Jadere'
May 11,2017
0 people found
this helpful
Very happy indeedΓ°ΕΈβ„’β€š Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
Was this helpful? Yes
By: Jon
May 11, 2017
View all comments (1)
Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
Jon
By: 'Martyn'
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I ...
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
Was this helpful? Yes
By: Jon
May 11, 2017
View all comments (1)
Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
Jon
By: 'JCR'
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jon
May 11, 2017
View all comments (1)
Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 52 1 103 3 56 0 5 0
Staff picture Jack Merriott MNAEA

Staff picture Steve

Staff picture Tom

Staff picture Jon

Staff picture Craig

Staff picture Rob

Staff picture Jade

Staff picture Carol

Staff picture Daniel Moore

Staff picture Megan Gilmour

Staff picture Danielle

Staff picture Jo

Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Mannamead, Plymouth, PL4