• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Feb 25,2017
Minithumbup
Megan Gilmour
Carol Huxham
By: 'Tracey Perriam'
Feb 25,2017
0 people found
this helpful
I have used other agents in the past and got fed up of chasing them up. Not knowing when views were happening or rarely getting feedback. However with Cross Keys there are text and emails to confirm viewing time and who with. Afterwards there was always calls regarding feedback. After being an agents previously for 26 years all I can say I was very impressed with there professionalism and service and wouldn't hesitate to recommend....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Feb 17,2017
Minithumbup
Jon Curtis MNAEA
By: 'Mr C. HM Forces'
Feb 17,2017
0 people found
this helpful
After two unsuccessful attempts to sell my flat with other agents I was recommended Crosskeys agents from a family member who sold his property within a week of it hitting the market. Jon Curtis made a visit to my flat and in agreement of a very competitive price I decided to put the property on the market. Within a couple of days Jon was viewing the property to prospective customers and this didn't let up for several weeks until Jon made a successful sale. I know Jon put a great deal of effort ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Feb 23, 2017
View all comments (2)
Thank you so much for your lovely review Adam, I hope you're very happy in your new home! ...
Feb 03,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'M & M'
Feb 03,2017
0 people found
this helpful
Right from the start, the Cross Keys Estates staff have been professional, helpful and very approachable. They have made the process of renting smooth and uncomplicated. The information they provided us was thorough and very well explained. I have been very impressed with the level of service I have received from the staff and with the condition of the property. I would readily recommend this company to anyone looking to rent. Thanks Jake and Megan for making the whole experience so stress-free....
read full review
Comment on agent fees
Fees are average, but good value for the level of service we have received.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Jake Brown
By: 'Lydia'
Feb 03,2017
0 people found
this helpful
Really positive in his approach :) helped me get my new home with my partner we are over the moon with this property :) and thanks to all of the staff aswell but Jake dealt with us mainly and was brilliant. Thankyou :)...
read full review
Comment on agent fees
Good agency fees....defiantly recommend!
Was this helpful? Yes
Jan 31,2017
Minithumbup
By: 'Aaron Anderson-Smith'
Jan 31,2017
0 people found
this helpful
Aimee was absolutely amazing from start to finish! Aimee was professional and extremely knowledgable, replying to every email, and phone call, putting our minds at rest. Just our luck that the radiator leaked through the kitchen ceiling just after the survey. Aimee liased between us and our vender and I was able to meet him at B&Q to pick the flooring I'd like as the insurance company was replacing. Nothing was a chore and without Aimee the last fortnight, I honestly think I would hav...
read full review
Was this helpful? Yes
By: Aimee
Feb 01, 2017
View all comments (1)
Thank you so much! I really hope you're both happy in your new home! :) ...
Jan 30,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Charlotte w'
Jan 30,2017
0 people found
this helpful
I had a very positive experience with cross keys, Megan and Jake were extremely helpful during the process of renting our place, everything was done very quickly and we moved with in 3 weeks of viewing the property. Megan was a pleasure to deal with during all admin and paper work, she was very organised, friendly and was able to answer any questions. Since moving, Megan and Jake have also helped with a few problems in the property and this has happened efficiently! Thanks again Cross keys, M...
read full review
Comment on agent fees
Fees are quite excessive.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Jon Curtis MNAEA
Steve Jones FNAEA MARLA
By: 'Louise'
Jan 27,2017
0 people found
this helpful
Would just like to say a big "thank you " to all the staff in the office , their communication from start to finish was excellent , their advise and manner was both professional and helpful . I would always use Cross Keys for both sales and rentals of our properties ....
read full review
Comment on agent fees
The fees were very competitive , great service and value for money
Was this helpful? Yes
By: Jon
Feb 03, 2017
View all comments (1)
Thank you so much Louise for your kind review! ...
Jan 20,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Filipa'
Jan 20,2017
0 people found
this helpful
I would like to say that I am very happy that miss Megan, Molly and Jake were very helpful in everything I needed. I got to move as quickly as possible and I'm so happy that they're always on hand. Wish all the best for them and a lot of success. Many many thanks for everything. Hope you keep making your guests happy....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'Molly'
Jan 16,2017
0 people found
this helpful
I have just finalised the paperwork on a rental property from Cross Keys in Mannamead Road, the agents are very informed and professional, the whole experience was stress free and I wish to thank Jake and Megan for their attention to detail and would highly recommend this agency....
read full review
Comment on agent fees
Slightly higher than other agents but the service was tiptop.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'Nathan'
Jan 11,2017
0 people found
this helpful
Aimee was very friendly and professional throughout. The completion of the sale actually took a very long time due to legal issues which were beyond the control of Cross keys, but Aimee still kept me updated by phone and e mail and did her best to keep the process moving. Overall a very positive experience from her and the agency....
read full review
Comment on agent fees
the fee's were in line with industry standard.
Was this helpful? Yes
By: Aimee
Jan 11, 2017
View all comments (1)
Thank you so much for the lovely review, hope you're all settled in your home! ...
Jan 10,2017
Minithumbup
By: 'Sam Tillyer'
Jan 10,2017
0 people found
this helpful
Aimee was extremely helpful when buying my property. Always keeping me up to date with progress throughout this stressful time....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Aimee
Jan 10, 2017
View all comments (1)
Thank you so much for the lovely review! ...
Jan 03,2017
Minithumbup
Jake Brown
By: 'Emily Ruse'
Jan 03,2017
0 people found
this helpful
Jake has been very helpful, was interested to understand what sort of property I was looking for and within 3 weeks, has managed to find somewhere to suit me. Thank you! Would definitely recommend!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 03,2017
Minithumbup
Jack Merriott MNAEA
By: 'PAFC123'
Jan 03,2017
0 people found
this helpful
All staff very friendly, helpful, professional and efficient in their dealings. They have been really easy and straightforward to work with, and we would not hesitate to recommend their services to others....
read full review
Was this helpful? Yes
By: Jack Merriott
Jan 03, 2017
View all comments (1)
Many thanks for your nice comments. We are only too pleased to help. ...
Jan 03,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Mark'
Jan 03,2017
0 people found
this helpful
Would highly recommend cross keys letting agents after their fantastic support towards helping me move in.Every single questioned answered within a few hours and always happy to help...
read full review
Was this helpful? Yes
Dec 09,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Jess and Ross'
Dec 09,2016
0 people found
this helpful
Very pleased with how Jake and Megan handled things with us, any issues we had were quickly solved and we were kept in contact with and up to date the whole time we were waiting to get the keys. We are now a very happy couple who are looking forward to starting their future in their first home. Thank you :-)...
read full review
Comment on agent fees
Very pleased with the fee's. They were very affordable.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Jon Curtis MNAEA
By: 'Dr Anna Schur'
Dec 08,2016
0 people found
this helpful
Aimee and Jon sold our house in Peverell Plymouth in August 2016. We were really impressed with the help and support we received. Jon was immediately very positive about our house and the chances of selling. We were given plenty of notice for viewings and a relaxed, smiley, positive approach from Aimee really helped with the selling nerves! We have relocated with our 3 children and Cross Keys made the whole process less of a struggle. Thank you for a fantastic job....
read full review
Was this helpful? Yes
By: Jon Curtis
Dec 08, 2016
View all comments (2)
Thank you for such a lovely review Anna! Wishing you all the very best for the future! ...
Dec 02,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Jitka'
Dec 02,2016
0 people found
this helpful
Named agents have been very helpful, very keen to help and very polite. I am very satisfied with the process whole way through. Very much appreciated....
read full review
Comment on agent fees
Due to deposit charges as the rent charges it weren't too bad. I'm quite happy with fees.
Was this helpful? Yes
Nov 22,2016
Minithumbup
Megan Gilmour
By: 'Andrea Jones'
Nov 22,2016
0 people found
this helpful
Having recently rented a flat,which I have not done before,Megan made the process an extremely positive experience. She was really efficient and professional from the time she showed me the flat to the time I signed my tenancy. Nothing was too much trouble and she kept me up to date with the progress and took me through every step of the process.I would definitely use Cross keys again....
read full review
Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Jon Curtis MNAEA
By: 'Danielle'
Nov 15,2016
0 people found
this helpful
Jon was very professional through the process. We ran into a few problems which we weren't happy about but Jon worked hard to get the outcome we hoped for....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (1)
Thanks Danielle for your lovely review. Wishing you all the very best for the future. ...
Nov 13,2016
Minithumbup
By: 'Tricia'
Nov 13,2016
0 people found
this helpful
I have had a positive experience from Aimee. When I was buying my house Aimee kept me in the loop the whole step of the way, she is very conscientious and great at her job. I would of liked to have kept dealing with her once I was trying to rent my house but unfortunately Aimee only deals with the buying side of things. Aimee is approachable and always smiling, nothing is to much trouble....
read full review
Comment on agent fees
The fee's are reasonable.
Was this helpful? Yes
By: Aimee
Nov 14, 2016
View all comments (1)
Hi Tricia, thank you so much for your lovely review, really appreciate it and I'm glad you are happy with our service! :) ...
Nov 12,2016
Minithumbup
Jon Curtis MNAEA
By: 'Yervand and Alice'
Nov 12,2016
0 people found
this helpful
Cross Keys were friendly, easily contactable by telephone & email, flexible when it came to viewings & generally helpful. Would recommend them to friends & family...
read full review
Comment on agent fees
N/A - we were buying.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for your lovely comments, I hope you are happily settled into your new home! ...
Nov 11,2016
Minithumbup
Jon Curtis MNAEA
By: 'Mike&Jordan'
Nov 11,2016
0 people found
this helpful
I was extremely pleased with both agents, very helpful and friendly. When I called for advice both agents always were very knowledgable and gave an update on what was going on. This was the first time me and my partner had sold a property and I can't thank them enough on how much guidance and support they showed....
read full review
Comment on agent fees
Excellent fee's had three quotes and they were the best price.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for such a kind review! Wishing you all the very best in your new home. ...
Nov 01,2016
Minithumbup
Megan Gilmour
Jake Brown
By: 'Amy Marie Dannan'
Nov 01,2016
0 people found
this helpful
Megan and Jake have both been very helpful and professional staff. Their service has been extremely kind and very patient....
read full review
Was this helpful? Yes
Oct 28,2016
Minithumbup
Jon Curtis MNAEA
By: 'Tracy Ann'
Oct 28,2016
0 people found
this helpful
Jon did the initial visit to see our house and give us a fair market value. I was struck by his apparent honesty and enthusiasm for selling our house. His local knowledge of things like ofsted school ratings and catchment areas for senior schools was excellent and I felt at once that he would market our house ,as it was a family home , to the right families , who were looking for the right position as well as the perfect house. The photos were great and showed our house off to prospective buyers...
read full review
Comment on agent fees
High but fair! They worked hard for us.
Was this helpful? Yes
By: Jon Curtis
Oct 28, 2016
View all comments (2)
Thank you for such a lovely review Tracey, wishing you all the very best in the future! ...
Oct 28,2016
Minithumbup
Megan Gilmour
Jon Curtis MNAEA
By: 'Helen & Paul'
Oct 28,2016
0 people found
this helpful
We would like to compliment cross keys on their choice of staff not only are they professional but we have found them both helpful and supportive. Both Megan and John have helped us in our search for a home and we would like to thank them for their continued support....
read full review
Was this helpful? Yes
By: Jon Curtis
Oct 28, 2016
View all comments (1)
Thank you Helen for you kind review... it is much appreciated! ...
Oct 19,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Mature couple'
Oct 19,2016
0 people found
this helpful
Dealt with Jake,Megan & Aimee. Very professional and friendly service from all team involved from purchase to letting. Would recommend....
read full review
Comment on agent fees
Above fees of larger cities ie ; Bristol
Was this helpful? Yes
Oct 15,2016
Minithumbup
Jake Brown
Steve Jones FNAEA MARLA
By: 'Thanks to Cross Keys'
Oct 15,2016
0 people found
this helpful
Jake kept me informed at all points, very easy to deal with, and very professional. Would recommend to all. Thank you...
read full review
Comment on agent fees
Very fair, as competive as any in the market.
Was this helpful? Yes
Oct 12,2016
Minithumbup
Jon Curtis MNAEA
By: 'Annie F'
Oct 12,2016
0 people found
this helpful
Jon and Aimee were my 'go to' team who supported me both with my sale and purchase. Jon encouraged me throughout when I got nervous whilst Aimee liaised with, and chased, the legal teams involved, and never failed to feedback and update whenever she was trying to sort out a detail of the processes and procedures....
read full review
Comment on agent fees
Very reasonable, extremely competitive. The third agent to support my house sale, the successful team and the cheapest!
Was this helpful? Yes
By: Aimee
Oct 20, 2016
View all comments (2)
Thank you so much for your lovely review Annie, I hope you're very happy in your new home! ...
Oct 12,2016
Minithumbup
By: 'Leigh-Anne Boyne'
Oct 12,2016
0 people found
this helpful
Our experience with Cross Keys was great. First time buyers with no clue at all! Aimee was always available and helped every step of the way and answered all our questions no matter what they were....
read full review
Was this helpful? Yes
By: Aimee
Oct 12, 2016
View all comments (1)
Hi Leigh-Anne, thanks so much for your lovely review, hope you've settled in nicely to your new home :) ...
Sep 28,2016
Minithumbup
Jon Curtis MNAEA
By: 'Chloe'
Sep 28,2016
0 people found
this helpful
I have recently been searching for a house in the Plymstock area and although I didn't end up buying through Cross Keys they were extremely helpful whilst I was looking. Jon and Aimee were very helpful and i would highly recommend them! Thank youux...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Aimee
Sep 28, 2016
View all comments (1)
Hi Chloe, thanks so much for your lovely review, hope your purchase goes well! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 39 1 72 1 38 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
119 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
104 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
17 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
148 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
21 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
37 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
8 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
0 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry