• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018

“Mrs Wendy Whiteman...”

Nov 19,2018
Minithumbup
Danielle
By: 'Wendy Whiteman'
Nov 19,2018
0 people found
this helpful
Agent always clear and concise. Informative throughout whole of marketing right up to completion of sale. All staff polite and respectful....
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Was this helpful? Yes

“Very good thank you so much...”

Nov 13,2018
Minithumbup
Danielle
Phillip Piper
By: 'Llibia'
Nov 13,2018
0 people found
this helpful
Danielle Gibbons was very helpful to beings to the ending of the process everything was updated time to time she is a hard worker her smile makes everything changes...
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Comment on agent fees
I don't know
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your new home :) ...

“Excellent...”

Nov 12,2018
Minithumbup
Danielle
Phillip Piper
By: 'Dr Bowerman'
Nov 12,2018
0 people found
this helpful
We received excellent service from both Danielle and Phillip when purchasing our first house. Very quick to respond to questions and accommodate a viewing at short notice. We received some great advice especially from Phillip during our viewing, and Danielle's constant updates helped use ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Very professional...”

Nov 06,2018
Minithumbup
Daniel Moore
Danielle
By: 'Ken A'
Nov 06,2018
0 people found
this helpful
The marketing of the property from photographs to the literature produced was very professional. The staff were always warm and friendly and quick to respond....
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Comment on agent fees
A tiny bit higher than some others but it come with the high end marketing.
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you very much for your kind review Ken. Kindest regards, Danielle ...

“Holne Chase...”

Nov 05,2018
Minithumbup
Megan Gilmour
Steve
By: 'Frank'
Nov 05,2018
0 people found
this helpful
I normally arrange my tenants myself, but due to circumstances I decided to go to an estate agents, Cross Keys were recommended, but I approached them with trepidation. What a surprise, constant contact from especially Megan, tenants found, references made, interviews taken, saving me all ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Nov 07, 2018
View all comments (1)
Hi Frank, Many thanks for entrusting your rental property to us, it was a pleasure to do Business with you and I look forward to finding you another tenant in the future. Kind regards Megan ...

“18 Jean crescent...”

Nov 01,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
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Comment on agent fees
Probably a little high for my liking
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

“Selling my property...”

Oct 30,2018
Minithumbup
Daniel Moore
Danielle
By: 'Chris Dobson'
Oct 30,2018
0 people found
this helpful
My circumstance (remote from Plymouth) required Crosskeys to handle all aspects of showing the property. I was impressed that they could get the listing live so quickly and confirmed at least 8 validated viewings within 24 hours. Given my location communication through both email and text was ...
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Comment on agent fees
Competitive - both agents I spoke to were similar although Crosskeys were more happy to go for a % rather than a fixed fee. This made me feel they were encouraged to get the maximum price they could
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you so much for your kind review Chris. We all wish you all the best for the future & hope to speak with you again soon! ...

“Keith...”

Oct 30,2018
Minithumbup
Phillip Piper
Danielle
By: 'Keith'
Oct 30,2018
0 people found
this helpful
Very professional service provided by your team. I would 100% recommend you to mu family and friends. Thank you Keith...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Oct 30, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your lovely new home! ...

“Buying our new house....”

Oct 26,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ann and Terry Short'
Oct 26,2018
0 people found
this helpful
Danielle was very helpful and efficient. The phone was always answered promptly. We have moved six times and this is the seventh and our best experience with regard to estate agents. They are not all the same. Ten out of ten....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Danielle Gibbons
Oct 30, 2018
View all comments (1)
Thank you so much for your kind review! ...

“Excellent, professional service...”

Oct 25,2018
Minithumbup
Danielle
Daniel Moore
By: 'Jo Jones'
Oct 25,2018
0 people found
this helpful
The staff at Cross Keys were always friendly and communication lines were open. Their service was professional and caring. They were spot on with the valuation of my property and fees were very reasonable. I would definitely recommend them and would use them again....
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Comment on agent fees
Good. Negotiable
Was this helpful? Yes
By: Danielle Gibbons
Oct 26, 2018
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Thank you Jo for your kind review, I'm so happy that the process of selling your property was a good one. We wish you all the very best for the future! Kind regards, Danielle ...

“Very good throughout....”

Oct 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Sam'
Oct 19,2018
0 people found
this helpful
Danielle was awesome. Cross keys were very good only thing I would say is that the picture of the house was obviously an old one as there was a lot of ivy growing on it when we moved in....
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By: Danielle Gibbons
Oct 26, 2018
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Thank you very much for your feedback Sam! I hope that you are very happy in your new home! Kind regards, Danielle ...

“Great...”

Oct 16,2018
Minithumbup
Danielle
Daniel Moore
By: 'Peter Poznik'
Oct 16,2018
0 people found
this helpful
After 2 failed attempts to purchase a house (with different estate agents) working with Danielle to get our dream house was an absolute pleasure. She was very helpful & kind from the start to the very end of the whole process of the purchase. We could ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Hi Peter, Thank you so much for your kind review, we really appreciate it! I hope that you are very happy in your new home! ...

“Excellent service...”

Oct 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Jaime'
Oct 15,2018
0 people found
this helpful
Excellent, professional service. We bought our first house through Cross Keys, so weren't sure of the process. Danielle was so helpful, and always on hand to answers questions and chase things up. Danielle provided exceptional service and we highly recommend cross keys estate agents, ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Hi Jaime, Thank you so much for your kind review! ...

“Handover of small rental portfolio...”

Sep 28,2018
Minithumbup
Jo
Megan Gilmour
By: 'Peter'
Sep 28,2018
0 people found
this helpful
I have found the team at Cross Keys to be exceptionally professional in everything they have done in taking over from a poor performing agent. I couldn't be more impressed!...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. ...

“My experience...”

Sep 27,2018
Minithumbup
Jo
Megan Gilmour
By: 'Shan'
Sep 27,2018
0 people found
this helpful
I found Jo Reece to be extremely helpful in getting everything ready for the move date and she answered any questions I had in full. Megan was also good when I initially viewed the property. Thanks for you an easy move...
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Comment on agent fees
Jo was extremely helpful and honest when doing the inventory.
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your lovely comments, we do hope you enjoy your new home. ...

“Brilliant...”

Sep 25,2018
Minithumbup
Danielle
Jack Merriott MNAEA
By: 'Becky'
Sep 25,2018
0 people found
this helpful
We initially saw Jon who is a brilliant agent and gor is through to the initial sale part. We then dealt with Danielle throughout our sale and she was brilliant too. Wound highly recommend....
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Comment on agent fees
They were cheaper than the others
Was this helpful? Yes
By: Danielle Gibbons
Sep 26, 2018
View all comments (1)
HI Becky, thank you so much for your kind review. I wish you all the best in your new home :) x ...

“Excellent communication...”

Sep 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Laura'
Sep 19,2018
0 people found
this helpful
During a difficult sales process, Danielle kept me very well informed and kept on top of the process. She was always polite and cheery, even when things weren't going very well. Viewings were plentiful and carried out at short notice. Fantastic service....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
By: Danielle Gibbons
Sep 19, 2018
View all comments (1)
Thank you so much for your kind review Laura! Wishing you all the very best for the future! :) ...

“Property Letting...”

Sep 18,2018
Minithumbup
Megan Gilmour
Carol
By: 'Daniel'
Sep 18,2018
0 people found
this helpful
Cross Keys were once again proficient, helpful, approachable and friendly in finding new tenants. Thanks you Megan, Carol and Jo....
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Was this helpful? Yes
By: Megan Gilmour
Sep 18, 2018
View all comments (1)
Daniel, your lovely comments are very much appreciated! Thank you from the team. ...

“Letting experience...”

Sep 17,2018
Minithumbup
Jo
Megan Gilmour
By: 'Daisy Fung'
Sep 17,2018
0 people found
this helpful
The finding of new tenants was very quick and the process was most efficient. The staff involved were friendly and efficient....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
View all comments (1)
Hi Daisy, Thank you very much for your lovely comments! Kind regards Megan and Jo. ...

“Couldn't have done more to help :)...”

Sep 17,2018
Minithumbup
Danielle
Phillip Piper
By: 'REWills'
Sep 17,2018
0 people found
this helpful
Danielle has been most helpful in all aspects of the find, sale and completion of the property. Was courteous and polite even when dealing with confusions/issues with small print. Brief discussions i've had with Phil along the way have been great, nice guy, ...
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Comment on agent fees
No complaints/comments
Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you for your lovely review! I hope that you are very happy in your new home :) ...

“always helpful...”

Sep 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Happy buyer'
Sep 17,2018
0 people found
this helpful
From the first viewing to completion Danielle always came across as very positive and helpful even though we were the buyers. A real pleasure speaking to her....
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By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you so much for your kind review! :) ...

“A positive professional experience from all the team...”

Sep 11,2018
Minithumbup
Jo
Megan Gilmour
By: 'Bill and shirley'
Sep 11,2018
0 people found
this helpful
As first time landlords we were recommended to use cross keys. We found the team extremely kind,helpful, and efficient....
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Sep 12, 2018
View all comments (1)
Thank you for your lovely comments. We look forward to working with you throughout this tenancy and many others in the future. Regards Jo, Megan and Carol ...

“Professional...”

Sep 10,2018
Minithumbup
Danielle
By: 'Jacqui'
Sep 10,2018
0 people found
this helpful
A very friendly and professional estate agent, always happy to help and answer and queries. Danielle was great, very helpfully ....
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Comment on agent fees
Competitive fee.
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Thank you so much for your review Jacqui. We wish you all the best for the future. Kind regards, Danielle ...

“A professional team...”

Sep 06,2018
Minithumbup
Danielle
Daniel Moore
By: 'Tony'
Sep 06,2018
0 people found
this helpful
Danielle and Daniel at Cross Keys Estates were friendly, informative, patient and very helpful. They kept me updated with the progress of selling my house, and always responded quickly to any queries I raised. It was a pleasure to be assisted by such a professional ...
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Comment on agent fees
The Agent's Fees were very reasonable.
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Hi Tony, Thank you so much for your lovely review, I am delighted that you are so happy with our services. We wish you all the best for the future. ...

“This has been an incredibly stressful time for us. We were so worried that everything was going to fall through, and the vendor must have...”

Sep 05,2018
Minithumbup
Danielle
Daniel Moore
By: 'Browns'
Sep 05,2018
0 people found
this helpful
Our experience with Danielle could not have been better. She stayed in touch in a regular basis, but without intruding in any way. Danielle maintained her professionalism throughout , whilst also being a sounding board to our anxieties and worries, she's actually probably glad to ...
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Comment on agent fees
No clue, don’t care, glad it’s all over!
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Thank you so much for your kind review, we really appreciate it! I hope that you are all very happy in your lovely new home, it was a pleasure meeting you. ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,000
  • Max: £342,500

Letting
  • Min: £0
  • Max: £150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
61 0 57 2 118 3 74 0 5 0
Staff picture Jack Merriott MNAEA
(162)

Staff picture Steve
(27)

Staff picture Craig
(26)

Staff picture Rob
(195)

Staff picture Carol
(40)

Staff picture Daniel Moore
(38)

Staff picture Megan Gilmour
(80)

Staff picture Danielle
(67)

Staff picture Jo
(20)

Staff picture Phillip Piper
(15)

Fees

No fees set.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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