• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Aimee Mitchell
    Aimee Mitchell
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Molly Mucha-Cable
    Molly Mucha-Cable
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018

Dec 09,2016
Minithumbup
By:
Dec 09,2016
Featured Review
0 people found
this helpful
Very pleased with how Jake and Megan handled things with us, any issues we had were quickly solved and we were kept in contact with and up to date the whole time we were waiting to get the keys. We are now a very happy couple who are looking forward to starting their future in their first home. Thank you :-)...
read full review
Comment on agent fees
Very pleased with the fee's. They were very affordable.
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
Featured Review
0 people found
this helpful
Aimee and Jon sold our house in Peverell Plymouth in August 2016. We were really impressed with the help and support we received. Jon was immediately very positive about our house and the chances of selling. We were given plenty of notice for viewings and a relaxed, smiley, positive approach from Aimee really helped with the selling nerves! We have relocated with our 3 children and Cross Keys made the whole process less of a struggle. Thank you for a fantastic job....
read full review
Was this helpful? Yes
By: Jon Curtis
Dec 08, 2016
View all comments (2)
Thank you for such a lovely review Anna! Wishing you all the very best for the future!....
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Named agents have been very helpful, very keen to help and very polite. I am very satisfied with the process whole way through. Very much appreciated....
read full review
Comment on agent fees
Due to deposit charges as the rent charges it weren't too bad. I'm quite happy with fees.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
Having recently rented a flat,which I have not done before,Megan made the process an extremely positive experience. She was really efficient and professional from the time she showed me the flat to the time I signed my tenancy. Nothing was too much trouble and she kept me up to date with the progress and took me through every step of the process.I would definitely use Cross keys again....
read full review
Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
0 people found
this helpful
Jon was very professional through the process. We ran into a few problems which we weren't happy about but Jon worked hard to get the outcome we hoped for....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (1)
Thanks Danielle for your lovely review. Wishing you all the very best for the future.....
Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
I have had a positive experience from Aimee. When I was buying my house Aimee kept me in the loop the whole step of the way, she is very conscientious and great at her job. I would of liked to have kept dealing with her once I was trying to rent my house but unfortunately Aimee only deals with the buying side of things. Aimee is approachable and always smiling, nothing is to much trouble....
read full review
Comment on agent fees
The fee's are reasonable.
Was this helpful? Yes
By: Aimee
Nov 14, 2016
View all comments (1)
Hi Tricia, thank you so much for your lovely review, really appreciate it and I'm glad you are happy with our service! :)....
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
this helpful
Cross Keys were friendly, easily contactable by telephone & email, flexible when it came to viewings & generally helpful. Would recommend them to friends & family...
read full review
Comment on agent fees
N/A - we were buying.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for your lovely comments, I hope you are happily settled into your new home!....
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
I was extremely pleased with both agents, very helpful and friendly. When I called for advice both agents always were very knowledgable and gave an update on what was going on. This was the first time me and my partner had sold a property and I can't thank them enough on how much guidance and support they showed....
read full review
Comment on agent fees
Excellent fee's had three quotes and they were the best price.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for such a kind review! Wishing you all the very best in your new home.....
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Megan and Jake have both been very helpful and professional staff. Their service has been extremely kind and very patient....
read full review
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Jon did the initial visit to see our house and give us a fair market value. I was struck by his apparent honesty and enthusiasm for selling our house. His local knowledge of things like ofsted school ratings and catchment areas for senior schools was excellent and I felt at once that he would market our house ,as it was a family home , to the right families , who were looking for the right position as well as the perfect house. The photos were great and showed our house off to prospective buyers...
read full review
Comment on agent fees
High but fair! They worked hard for us.
Was this helpful? Yes
By: Jon Curtis
Oct 28, 2016
View all comments (2)
Thank you for such a lovely review Tracey, wishing you all the very best in the future!....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
We would like to compliment cross keys on their choice of staff not only are they professional but we have found them both helpful and supportive. Both Megan and John have helped us in our search for a home and we would like to thank them for their continued support....
read full review
Was this helpful? Yes
By: Jon Curtis
Oct 28, 2016
View all comments (1)
Thank you Helen for you kind review... it is much appreciated!....
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
Dealt with Jake,Megan & Aimee. Very professional and friendly service from all team involved from purchase to letting. Would recommend....
read full review
Comment on agent fees
Above fees of larger cities ie ; Bristol
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
Jake kept me informed at all points, very easy to deal with, and very professional. Would recommend to all. Thank you...
read full review
Comment on agent fees
Very fair, as competive as any in the market.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Jon and Aimee were my 'go to' team who supported me both with my sale and purchase. Jon encouraged me throughout when I got nervous whilst Aimee liaised with, and chased, the legal teams involved, and never failed to feedback and update whenever she was trying to sort out a detail of the processes and procedures....
read full review
Comment on agent fees
Very reasonable, extremely competitive. The third agent to support my house sale, the successful team and the cheapest!
Was this helpful? Yes
By: Aimee
Oct 20, 2016
View all comments (2)
Thank you so much for your lovely review Annie, I hope you're very happy in your new home!....
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Our experience with Cross Keys was great. First time buyers with no clue at all! Aimee was always available and helped every step of the way and answered all our questions no matter what they were....
read full review
Was this helpful? Yes
By: Aimee
Oct 12, 2016
View all comments (1)
Hi Leigh-Anne, thanks so much for your lovely review, hope you've settled in nicely to your new home :)....
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
I have recently been searching for a house in the Plymstock area and although I didn't end up buying through Cross Keys they were extremely helpful whilst I was looking. Jon and Aimee were very helpful and i would highly recommend them! Thank youux...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Aimee
Sep 28, 2016
View all comments (1)
Hi Chloe, thanks so much for your lovely review, hope your purchase goes well!....
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The speed at which they sold our house was amazing. We will always use Cross Keys in the future and have recommended them to all our friends....
read full review
Comment on agent fees
We received a first class service and were very happy with the fees.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Jake is very personable, honest and helpful. Even though he didn't know if the flat is haunted (which we're pretty sure it isn't), he was very knowledgeable about the rest of the flat, and made the whole process very easy and enjoyable!...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
We had a rather complicated purchase of a big old house with lots of problems. Jon demonstrated endless patience with us and good humour in challenging circumstances. He was professional, honest and reliable. As a consequence of his, and latterly Jacks, hard work we sold our house and managed to coordinate the purchase of the new house. Jon is an eloquent sales man who clearly does his research on a property, so he was great for selling our house. Furthermore, he was always ready and willin...
read full review
Comment on agent fees
Good fees, no tie in, as we bought and sold through them we had a discount.
Was this helpful? Yes
By: Jon Curtis
Sep 13, 2016
View all comments (1)
Thank you Jane for your lovely review! It was certainly a strenuous process which all came together in the end... hope you have all settled into your new home!....
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Excellent, professional service from initial valuation from Steve Jones through to completion. Steve knew the market well and got the price right, Jon found the buyer quickly and kept watch on the property while it was vacant, Aimee did an excellent job of keeping me informed of progress all the way. In terms of professionalism, they were head and shoulders above the other agents we ask to value the property....
read full review
Comment on agent fees
Clear fee structure based on a percentage of the sales price. Therefore an incentive to get a better price
Was this helpful? Yes
By: Jon Curtis
Aug 30, 2016
View all comments (2)
Thank you Liz for your kind review, I am delighted that you are pleased with our services and wish you and your family all the best for the future!....
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
I have used Cross Keys in the past to sell a property, based on there excellent advice the property sold for the asking price in one day of being marketed. I now use them to let a property and once again have received excellent service, clear communication and true professionalism through all negotiations between myself and my tenants. Highly recommended for both sales and lettings....
read full review
Comment on agent fees
very fair
Was this helpful? Yes
By: carol huxham
Aug 18, 2016
View all comments (1)
Thanks for the lovely comments....
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
I was so impressed with the professionalism of Aimee & jon on a house viewing that I called them and asked them to help with the sale with our house. This was the best decision we made as the house sold for the top end of our asking price and within two months. They went beyond there duties to help with a flawless sale and purchase of our new home....
read full review
Comment on agent fees
The fees was fair and the lowest out of the three quotes we had.
Was this helpful? Yes
By: Jon Curtis
Aug 15, 2016
View all comments (2)
Thank you Mervyn for your kind review! I hope you are enjoying life in your new home!....
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Aimee was a very profession, courteous and helpful member of staff and continually updated us to ensure a successful completion on our recent property sale. We can do no more than highly recommend Aimee Mitchell and Crosskeys...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Aug 12, 2016
View all comments (1)
Thank you so much for your lovely comments, It was a pleasure dealing with you both!....
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Our dealings with Cross Keys Estate Agents were a pleasure from beginning to end. Megan showed us the property and was delightful, informative and enthusiastic. When we visited her in the office to submit our application she was all of the aforementioned and great with our young children. When we visited the office to complete the final forms we dealt with Jake, who was polite, friendly, well mannered and a delight to deal with. We would highly recommend Cross Keys to anyone and are grateful to ...
read full review
Comment on agent fees
The fees are better than many other Estate Agents
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
1 people found
this helpful
From our first meeting Jon Curtis had probably won the job of selling my home although I had five different companies in to value it. I am well use to salesmen and patter as my father was a commercial traveller in clothes and all types of textiles. A man who was head hunted by rival companies up to and including his 60s. Many of Cross Keys competitors had clearly gone for the used car salesman type of employee, who promised me a higher price for my home than Jon Curtis thinking all people are ...
read full review
Comment on agent fees
The fees were probably the lowest I would have been able to find
Was this helpful? Yes
By: Jon Curtis
Jul 19, 2016
View all comments (1)
Thank you Nicola for such a lovely review, we will continue to work hard and make sure that the sale goes through to completion!....
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
I recently rented a property with Cross Keys and have been given a highly professional service alongside and genuine human warmth that is becoming rare in the modern day. Megan specifically has been the epitome of this through her genuine kindness and displaying a high level of professional competency. A young raw talent with a lot of potential. A credit to Cross Keys and herself. A pleasure to have and continue to have a relationship wit you guys....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Cross Keys were very efficient and prompt in responding to all of my queries. Aimee in particular was a great help in chasing up solicitors and keeping the sale on track....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Jon Curtis
Jul 11, 2016
View all comments (1)
Thank you Caroline for your kind review. Wishing you all the best in your new home!....
Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
I met representatives from 3 estate agents. Jon was the most knowledgeable, very personable, and someone I connected with. Cross Keys was undoubtedly the best choice as my flat was sold quickly without complication. I do not live in Plymouth, and found both Jon Aimee and colleagues friendly professional, and helpful at all times, always keeping me informed as the sale proceeded. Thanks to you all....
read full review
Was this helpful? Yes
By: Chris Butler
Jul 06, 2016
View all comments (3)
Thank you for swift service in getting our property sorted. I'd been around several properties before and the agents were selling me some right toilets, basically insulting my intelligence. Thanks to the team for not doing this.....
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
In my 72 years of house moving, I can honestly say that Cross Keys, and in particular, Jon and Aimee are the best estate agents I have ever used. I can not speak too highly of them. Defiantly recommend....
read full review
Was this helpful? Yes
By: Aimee
Jun 29, 2016
View all comments (2)
Thank you so much for your lovely comments Lynn, it's really appreciated.....
Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
this helpful
Cross key's have been an absolute pleasure to work with. As a first time tenant this was all new to me and they could not have been more helpful. Very prompt with all correspondence, punctual and polite. Can't thank you enough....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Jun 02, 2016
View all comments (1)
Thank you Aimee for your kind review, I'm delighted that you have found your first letting experience to be a pleasant process with Cross Keys. Wishing you all the very best for the future in your new home!....
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
Overall experience with Cross Key Estates was great. Major irritant of dealing with almost any business is the length of time it can take people to reply to emails. No problem there with Aimee. She would reply most often within the hour which made moving things along very easy and simple. We viewed quite a few houses and in quite a few instances it was clear the agent didn't really have a clue what they were selling, desperately clutching onto the house brochure for answers. Jon seemed to know...
read full review
Comment on agent fees
I was a buyer not a seller.
Was this helpful? Yes
By: Aimee
Jun 01, 2016
View all comments (2)
Hi Jake, thank you very much for your lovely comments, I hope you and Kaya are all settled into your new home!....
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
We are in the final stages of selling our home through Cross Keys and can not speak highly enough of both Jon and Aimee. We invited three different agencies to meet with us and value our property. However, from the moment we met Jon we knew that he was the right person to sell the house for us. He knew the area, was enthusiastic about the property and it's potential, and had great ideas regarding how to market it. Following the appointment of Cross Keys, Jon revisited the property and took a...
read full review
Comment on agent fees
Fantastic value for money for a really personal and first class service.
Was this helpful? Yes
By: Jon Curtis
May 17, 2016
View all comments (2)
Thank you Jude for your lovely review! Wishing you all the best for the future and we hope to work with you again to!....
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Steve, Jake, Carol and Megan I wish to thank you all for your hard work in finding me the perfect tenant and putting up with my special requests! you provided a professional but personal service at all times making me feel a valued client and i felt confident that you would advise me correctly and achieve my expectations. i look forward to your expertise and help on the next one!...
read full review
Comment on agent fees
Normal
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Cross Keys did a brilliant job in selling 3 of my student houses, all sold within a few weeks and all managed to complete smoothly and swiftly! Aimee did a brilliant job keeping me informed and handled all 3 sales brilliantly. Would highly recommend....
read full review
Comment on agent fees
good
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
Jake Brown is hands down one of the friendliest and helpful people we have ever had the pleasure to meet! He has gone the extra mile for the both of us since day 1 and has even now we are still shocked on just how much he has done for us! Megan has also been very helpful, she has always been very kind and sweet whenever we have spoke and again has been extraordinarily helpful. We cannot thank these two enough they are just so great at what they do and are also very kind helpful people! Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Megan
May 03, 2016
View all comments (1)
Thank you very much for your kind words, I hope you are both settling in well.....
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 99% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 19 0 43 0 25 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
105 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
69 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant
48 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
12 reviews

About Steve No description set View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
129 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Aimee Mitchell Aimee Mitchell
Property Consultant
60 reviews

About Aimee Hello my name is Aimee, I have been working at Cross Keys since September 2013. I thoroughly enjoy my job, love meeting new people every day and helping both vendors and purchasers through their trans View full profile
Carol Huxham Carol Huxham
Lettings Manager
11 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Debbie Prentice Debbie Prentice
Property Consultant (Sales)
5 reviews

About Debbie I moved from Edinburgh to the South West to join my daughter and family in Plymouth four years ago . I started my career in property as a Legal Secretary progressing to a Paralegal in property law. View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
17 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant
31 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Lettings Negotiator
11 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Molly Mucha-Cable Molly Mucha-Cable
Apprentice Property Consultant (Sales)
0 reviews

About Molly Hello my name is Molly, and I joined Cross Keys Estates' sales team in Autumn 2016 where I now work in our Mannamead branch. As an apprentice property consultant, I find myself learning new things eve View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.