• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Lynne Duncan
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018

“Friendly stuff...”

Jan 14,2019
Minithumbup
Jo
Lynne Duncan
By: 'Philip'
Jan 14,2019
0 people found
this helpful
Thank you for your patience and brilliant work well done . Thank you for everyone in Cross Keys who work for us Well done....
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Comment on agent fees
good
Was this helpful? Yes

“Excellent customer service...”

Jan 14,2019
Minithumbup
Phillip Piper
Daniel Moore
By: 'Sara'
Jan 14,2019
0 people found
this helpful
Cross keys service is second to none. Even though it was a difficult situation. They kept me well informed with all feedback and throughout the progress of the sale. I would highly recommend them....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Successful sale...”

Jan 11,2019
Minithumbup
Phillip Piper
Danielle
By: 'Ben'
Jan 11,2019
0 people found
this helpful
Thank you very much to Phillip, Danielle and Daniel for all of the hard work they put in for selling my house in a difficult time and situation. You were very prompt with feedback and generated a real buzz around the marketing. Apologies for the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Jan 11, 2019
View all comments (1)
Hi Ben, thank you so much for your kind review! Wishing you all the best for the future. ...

“Amazing Service :)...”

Jan 11,2019
Minithumbup
Phillip Piper
Danielle
By: 'Ryan'
Jan 11,2019
0 people found
this helpful
Very very grateful for the service Phil, Dani and Daniel provided to me regarding my purchase. Phil, firstly chopped & changed things around very short notice to enable me to view the property. He's very assertive & professional. Dani, throughout the process was very easy to contact ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Jan 11, 2019
View all comments (1)
Thank you for your kind comments, when you have done the refurbishment please give me a call and I'd be happy to give you an up to date price. ...

“Crosskeys made selling our house a smooth process from start to finish...”

Jan 11,2019
Minithumbup
Phillip Piper
Danielle
By: 'Megan'
Jan 11,2019
0 people found
this helpful
This was our first experience of selling a house and we didn't know what to expect. Crosskeys valued our property significantly higher than several other estates agents and managed to get the full asking price on the first viewing! Phillip, Danielle and Daniel were always ...
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Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Hi Megan, thank you very much for your review. We appreciate your comments, wishing you all the best for the future. ...

“Very helpful and understanding...”

Jan 10,2019
Minithumbup
Jo
Carol
By: 'P Clark'
Jan 10,2019
0 people found
this helpful
Although the flat had a number of issues, Jo and Carol were very approachable, helpful and understanding. I would recommend Cross Keys if you are looking for accommodation -lovely staff....
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Comment on agent fees
Na
Was this helpful? Yes
By: Joanne Rees
Jan 12, 2019
View all comments (1)
Thank you so much for your lovely comments, we wish you lots of luck in your new home. ...

“Danielle and Phillip were extremely helpful and professional throughout the sale of my property....”

Jan 04,2019
Minithumbup
Danielle
Phillip Piper
By: 'Stephen and Karen Ansell'
Jan 04,2019
0 people found
this helpful
Both Danielle and Phillip were involved in the sale of my property,They were very helpful and professional keeping me informed of new viewings and feedback from completed viewings. Both were extremely proactive in the sale and marketing of the property and I have no ...
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Comment on agent fees
Fees were vey reasonable and less than other estate agents.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you so much for your lovely review Stephen and Karen, I am delighted that we've have managed to make the process of selling your property a good one! ...

“Great Service when selling our property!...”

Jan 04,2019
Minithumbup
Danielle
Daniel Moore
By: 'P Harcus'
Jan 04,2019
0 people found
this helpful
We have found the service supplied by Cross Keys to be exceptional. They have been successful in selling our property, keeping us informed and being competitive. We look forward to selling future properties with them....
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you very much for your kind review! ...

“Amazing...”

Jan 03,2019
Minithumbup
Lynne Duncan
Carol
By: 'Georgia & David'
Jan 03,2019
0 people found
this helpful
We have Been renting with Cross Keys for almost 3 years now, They have Always given us the best service and making us feel very welcome. Lynn has been most helpful shown us around our new home was really helpful and welcoming, thank you so much ...
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Comment on agent fees
very welcoming, helpful and gave best service.
Was this helpful? Yes
By: lynne duncan
Jan 03, 2019
View all comments (1)
Thank you both so much. really appreciate the comments.Hope you enjoy your new home. ...

“5* agent...”

Dec 18,2018
Minithumbup
Danielle
Daniel Moore
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
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Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“5* agent...”

Dec 18,2018
Minithumbup
Danielle
Daniel Moore
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
read full review
Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“Overall Excellent Service in Difficult Circumstances...”

Dec 18,2018
Minithumbup
Phillip Piper
Danielle
By: 'Mr and Mrs N'
Dec 18,2018
0 people found
this helpful
- Initial appraisal with Phil was a positive experience and we felt confident in his abilities. He photographed the property promptly and we were extremely happy with the professional job he did with the photography. - It took 7 weeks to get from listing to an offer ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Phillip Piper
Dec 22, 2018
View all comments (1)
Thank you for your kind comments Mr and Mrs N, It was a pleasure to market and sell such a beautiful house as well as dealing with such nice vendors. Good luck with your new adventure. Kind regards Phil ...

“Genuinely excellent communication...”

Dec 14,2018
Minithumbup
Danielle
Phillip Piper
By: 'Nathan & Alice Dallow'
Dec 14,2018
0 people found
this helpful
Overall we were massively pleased with the consistent communication from Danielle throughout, no matter how big or small the conversation was. For us, being kept in the loop with all aspects of the sale was crucial, so with that in mind we cannot fault the ...
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Comment on agent fees
The fee to service ratio was spot
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! I hope that you are both very happy in your new home! :) ...

“top claass service...”

Nov 30,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Dave Fiddler'
Nov 30,2018
0 people found
this helpful
Jack and Craig provided us with a top class service, right from the start nothing was to much trouble extremely caring attitude always kept up to date with how things where progressing. Moving house can be very stressful but Jack and Craig take that away ...
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Comment on agent fees
Good
Was this helpful? Yes

“Professional, friendly and prompt service!...”

Nov 28,2018
Minithumbup
Phillip Piper
Danielle
By: 'Ken Owens'
Nov 28,2018
0 people found
this helpful
Cannot praise the team enough, very professional, friendly and prompt service. Nothing was too much bother. Made what would normally be a very stressful time very easy. Would highly recommend Cross Keys- excellent service!...
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Comment on agent fees
Very good!
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
View all comments (1)
Thank you for your kind comments Ken and Donna, I'm glad that you feel the service you have received was excellent and if you need our help in the future please don't hesitate to get in touch. ...

“Pleasure to do business with...”

Nov 28,2018
Minithumbup
Jo
Carol
By: 'Tim'
Nov 28,2018
0 people found
this helpful
As a landlord I am extremely happy with the service I have received over the past few months that I have been with the agency. The communication is very good and service is efficient. Most importantly is that they are polite and understanding, providing feedback ...
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Comment on agent fees
Good
Was this helpful? Yes

“Can not speak highly of the Professional and friendly service I have recieved...”

Nov 28,2018
Minithumbup
Danielle
Phillip Piper
By: 'Clare Glanville'
Nov 28,2018
0 people found
this helpful
Danielle has gone above and beyond with helping me in the sale of my house. She has kept me informed every step of the way. Danielle is a credit to Crosskeys and I would not hesitate in recommending her to friends and family. Can not ...
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Comment on agent fees
Good for the service you receive
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
View all comments (1)
Clare, Thank you for kind and positive comments on what has been a testing process for yourself. All the team wish you all the best with your next chapter. ...

“Couldn't be better...”

Nov 28,2018
Minithumbup
Jo
By: 'Emily & Liam'
Nov 28,2018
0 people found
this helpful
My partner Liam and I set out to find a new place to call home after I moved out to Plymouth from the States. We spent a few weary weeks looking at several other locations with other letting agencies, so when our last scheduled viewing ...
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Was this helpful? Yes
By: Megan Gilmour
Nov 29, 2018
View all comments (1)
Hi Emily and Liam, thank you very much for your lovely comments, hope the move went well! Kind regards Megan, Jo and Carol. ...

“From day one The crosskeys team went above and beyond....”

Nov 27,2018
Minithumbup
Danielle
Phillip Piper
By: 'A. Showers'
Nov 27,2018
0 people found
this helpful
I went to cross keys after another agent had performed below my expectations. From the off Phil could not have been more helpful, he came to take photos at 3pm on the Saturday and by 12pm on the Sunday it was on line. All the ...
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Comment on agent fees
Very fair they price matched the agent I was going to use.
Was this helpful? Yes
By: Phillip Piper
Nov 28, 2018
View all comments (1)
Hi April, Thank you for your kind comments. I'm really glad that you are happy with our service and look forward to helping you find the right property for you when you are ready. ...

“A reliable and excellent service!...”

Nov 22,2018
Minithumbup
Jo
By: 'Sparklies'
Nov 22,2018
0 people found
this helpful
My husband and I have a small portfolio of rental properties and always choose Cross Keys for finding our tenants.All staff members are experienced and knowledgable, and are genuinely keen to find the best and most suitable tenant for our property. We would never ...
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Comment on agent fees
Fees are fair and competitive.
Was this helpful? Yes
By: Joanne Rees
Nov 22, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. Regards Jo & Megan. ...

“Mrs Wendy Whiteman...”

Nov 19,2018
Minithumbup
Danielle
Daniel Moore
By: 'Wendy Whiteman'
Nov 19,2018
0 people found
this helpful
Agent always clear and concise. Informative throughout whole of marketing right up to completion of sale. All staff polite and respectful....
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Was this helpful? Yes
By: Daniel
Nov 22, 2018
View all comments (1)
Hello Wendy, I am glad you were happy with the service we provided for you. Thank you for the lovely comments. We wish you all the best for the future. ...

“Very good thank you so much...”

Nov 13,2018
Minithumbup
Danielle
Phillip Piper
By: 'Llibia'
Nov 13,2018
0 people found
this helpful
Danielle Gibbons was very helpful to beings to the ending of the process everything was updated time to time she is a hard worker her smile makes everything changes...
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Comment on agent fees
I don't know
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your new home :) ...

“Excellent...”

Nov 12,2018
Minithumbup
Danielle
Phillip Piper
By: 'Dr Bowerman'
Nov 12,2018
0 people found
this helpful
We received excellent service from both Danielle and Phillip when purchasing our first house. Very quick to respond to questions and accommodate a viewing at short notice. We received some great advice especially from Phillip during our viewing, and Danielle's constant updates helped use feel ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
View all comments (1)
Thank you for your very kind review. I'm glad to have been of help when giving advice. If you ever need our help with anything please don't hesitate to get in touch. ...

“Very professional...”

Nov 06,2018
Minithumbup
Daniel Moore
Danielle
By: 'Ken A'
Nov 06,2018
0 people found
this helpful
The marketing of the property from photographs to the literature produced was very professional. The staff were always warm and friendly and quick to respond....
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Comment on agent fees
A tiny bit higher than some others but it come with the high end marketing.
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you very much for your kind review Ken. Kindest regards, Danielle ...

“Holne Chase...”

Nov 05,2018
Minithumbup
Steve
By: 'Frank'
Nov 05,2018
0 people found
this helpful
I normally arrange my tenants myself, but due to circumstances I decided to go to an estate agents, Cross Keys were recommended, but I approached them with trepidation. What a surprise, constant contact from especially Megan, tenants found, references made, interviews taken, saving me all ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Nov 07, 2018
View all comments (1)
Hi Frank, Many thanks for entrusting your rental property to us, it was a pleasure to do Business with you and I look forward to finding you another tenant in the future. Kind regards Megan ...

“18 Jean crescent...”

Nov 01,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
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Comment on agent fees
Probably a little high for my liking
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

“18 Jean crescent...”

Nov 01,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
read full review
Comment on agent fees
Probably a little high for my liking
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

“Selling my property...”

Oct 30,2018
Minithumbup
Daniel Moore
Danielle
By: 'Chris Dobson'
Oct 30,2018
0 people found
this helpful
My circumstance (remote from Plymouth) required Crosskeys to handle all aspects of showing the property. I was impressed that they could get the listing live so quickly and confirmed at least 8 validated viewings within 24 hours. Given my location communication through both email and text was ...
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Comment on agent fees
Competitive - both agents I spoke to were similar although Crosskeys were more happy to go for a % rather than a fixed fee. This made me feel they were encouraged to get the maximum price they could
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you so much for your kind review Chris. We all wish you all the best for the future & hope to speak with you again soon! ...

“Keith...”

Oct 30,2018
Minithumbup
Phillip Piper
Danielle
By: 'Keith'
Oct 30,2018
0 people found
this helpful
Very professional service provided by your team. I would 100% recommend you to mu family and friends. Thank you Keith...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Oct 30, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your lovely new home! ...

“Buying our new house....”

Oct 26,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ann and Terry Short'
Oct 26,2018
0 people found
this helpful
Danielle was very helpful and efficient. The phone was always answered promptly. We have moved six times and this is the seventh and our best experience with regard to estate agents. They are not all the same. Ten out of ten....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Danielle Gibbons
Oct 30, 2018
View all comments (1)
Thank you so much for your kind review! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,000
  • Max: £342,500

Letting
  • Min: £0
  • Max: £150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 0 60 2 130 3 75 0 5 0
Staff picture Jack Merriott MNAEA
(169)

Staff picture Steve
(27)

Staff picture Craig
(27)

Staff picture Rob
(201)

Staff picture Carol
(43)

Staff picture Daniel Moore
(43)

Staff picture Danielle
(79)

Staff picture Jo
(25)

Staff picture Phillip Piper
(25)

Staff picture Lynne Duncan
(2)

Fees

No fees set.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Mannamead, Plymouth, PL4

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