• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Phoebe Williams
    Phoebe Williams
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Jun 21,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Jon Curtis MNAEA
By:
Jun 09,2017
0 people found
this helpful
I'm not one for writing reviews however after reading & hearing so many positive views about Cross Keys I'd thought I'd give them a go. Aimee & Jon we're lovely. They we're both patient & compassionate with my situation. Normally you'd be chasing people, not these guys. Kept in touch throughout viewings etc. A very quick smooth sale indeed. Would defently recommend and use again. Thanks for your support ðΓ‚ΕΈΓ‚β„’Γ‚β€š...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jun 16, 2017
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Thank you so much Lisa for such a lovely review, we understand that nobody likes a pushy estate agent and I am pleased to hear that you appreciate the way we get things done without chasing too much! All the very best to you in the future! ...
May 29,2017
Minithumbup
Jack Merriott MNAEA
By:
May 29,2017
0 people found
this helpful
Crosss keys estate agents were fantastic, I was with another agent for over 2 months and had no joy in letting my property A friend recommended. Crosskeys so I changed over to them and it was rented out in less than a week. Jack and his team were brilliant I can't praise them enough, I would recommend to anyone with no hesitation....
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Comment on agent fees
Fees very good and competitive.
Was this helpful? Yes
May 22,2017
Minithumbdown
Jake Brown
Megan Gilmour
By:
May 22,2017
0 people found
this helpful
Fantastic service from the guys at cross keys. Particular mention to Jake and Megan who regularly went above and beyond to help us out. In constant contact with us and sold my house for me. Superb....
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Comment on agent fees
Great deal
Was this helpful? Yes
May 11,2017
Minithumbup
Jon Curtis MNAEA
By:
May 11,2017
0 people found
this helpful
Very happy indeedΓ°ΕΈβ„’β€š Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
Was this helpful? Yes
By: Jon
May 11, 2017
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Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By:
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I felt like part of the family. Thank you Jon, Amiee and the team....
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
Was this helpful? Yes
By: Jon
May 11, 2017
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Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By:
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jon
May 11, 2017
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Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
May 09,2017
Minithumbup
Megan Gilmour
Jake Brown
By:
May 09,2017
0 people found
this helpful
I dealt mainly with Megan but also Jake and Carol too. I found them all to be very friendly and efficient. Whenever I emailed Megan with a query I always received a prompt response. I have had no issues at all since moving in and would recommend Cross Keys to my friends....
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Comment on agent fees
A little high for 1 person.
Was this helpful? Yes
May 04,2017
Minithumbup
Jake Brown
By:
May 04,2017
0 people found
this helpful
Very helpful, polite, efficient and attentive, answering our queries very quickly. Very happy with the reliable and trustworthy service we have received....
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Comment on agent fees
very reasonable.
Was this helpful? Yes
Apr 29,2017
Minithumbup
Megan Gilmour
By:
Apr 29,2017
0 people found
this helpful
Always extremely helpful and friendly. Made the whole experience with you easier and more personal. Was willing to help whenever we needed it, and went out of her way to do so....
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Apr 21,2017
Minithumbup
Jake Brown
By:
Apr 21,2017
0 people found
this helpful
I always found Jake to be extremely helpful, friendly and efficient. This made being a tenant with Cross Keys Estates a very good experience, and on this basis I would recommend them to others....
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Comment on agent fees
I think the fees were in line with what you would expect.
Was this helpful? Yes
Apr 20,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Apr 20,2017
0 people found
this helpful
From my point of initial enquiry contact on my new apartment to post moving in I am delighted to advise and recommend of the high degree of professionalism , curtesy , support and customer care carried throughout by Jake, Megan and Carol respectively. The 1 or 2 queries were addressed immediately and concluded very satisfactorily to my requirements.. This local Agency is in my opinion a first class service provider indeed....
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Comment on agent fees
very fair and reasonable
Was this helpful? Yes
Apr 20,2017
Minithumbup
Jake Brown
By:
Apr 20,2017
0 people found
this helpful
Jake is always been great with me on the phone. Patient! ;) It's always nice talking to him and he's always been very helpful. Good job Jake. ;) Thank you! :) Grazie mille!...
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Comment on agent fees
Would put BRILLIANT if it was free! :D
Was this helpful? Yes
Apr 18,2017
Minithumbup
Megan Gilmour
Jake Brown
By:
Apr 18,2017
0 people found
this helpful
Thanks so much to Megan and Jake at cross keys! Very helpful and friendly staff, who made the process as stress free and as swift as possible! Thanks again. From Imogen and Fiona...
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Jake Brown
By:
Apr 18,2017
0 people found
this helpful
Thanks to Jake, Megan and the rest of the team on a really successful let. You found me a great tenant and managed the tenancy really well. This was great value for money and worth every penny, prompt call backs and great liaison. I would recommend this team for great friendly service....
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Comment on agent fees
Good, competitive and good value.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Steve Jones FNAEA MARLA
By:
Apr 06,2017
0 people found
this helpful
Fantastic service from start to completion. Always let me know promptly about any viewings and responded quickly to any queries. Everyone in the office was always really friendly and helpful. Would definitely recommend....
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Comment on agent fees
Reasonable fees and I felt it was good value for the service received
Was this helpful? Yes
By: Aimee
Apr 07, 2017
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Thank you so much for your lovely review! ...
Apr 03,2017
Minithumbup
Jon Curtis MNAEA
By:
Apr 03,2017
0 people found
this helpful
A fantastic personal service, I really felt Jon and Aimee were always available with advice and support. Highly recommended Crosskeys....
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By: Jon
Apr 03, 2017
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Thank you Sarah for your lovely review, it is greatly appreciated. Wishing you and Andrew all the best for your future! ...
Mar 31,2017
Minithumbup
Jon Curtis MNAEA
By:
Mar 31,2017
0 people found
this helpful
Very pleased with the service staff always polite and quick to respond to any queries. Sale went very smoothly would recommend Cross Keys...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Apr 03, 2017
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Thank you Shirley for your kind review, wishing you and your family all the best for the future! ...
Mar 29,2017
Minithumbup
Megan Gilmour
By:
Mar 29,2017
0 people found
this helpful
Really kind, professional and polite. We definitely recommend her as an agent. She was really helpful and made all the process really easy....
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Was this helpful? Yes
Mar 28,2017
Minithumbup
Jon Curtis MNAEA
By:
Mar 28,2017
0 people found
this helpful
Thanks to Jon and Aimee for helping us buy our family home. They kept us up to date with the process and explained anything we needed to know. The fact we were buying this house nearly 200 miles away from our current house didn't really effect the process, Jon and Aimee made it easy! I would recommend Crosskeys for future sales or a purchase....
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Comment on agent fees
Very reasonable, they were really involved throughout.
Was this helpful? Yes
By: Jon
Mar 29, 2017
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Thank you Adrian & Emily for this lovely review, it is much appreciated! I hope you enjoy life in your new home and I look forward to seeing the finished result! ...
Mar 22,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Mar 22,2017
0 people found
this helpful
My past experiences of lettings agents is not great but the team at Cross Keys are a in a league above the rest. Thanks so much Jake and Megan for finding us a lovely property and for providing excellent service too. :D...
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Comment on agent fees
Average
Was this helpful? Yes
Mar 22,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Mar 22,2017
0 people found
this helpful
The service myself and my partner recieved from when we first viewed the property to the moment we collected the keys was fantastic. We felt that both jake and megan were top professionals, they were happy to answer any questions we had about the property. Top quality service....
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Was this helpful? Yes
Mar 17,2017
Minithumbup
Megan Gilmour
By:
Mar 17,2017
0 people found
this helpful
Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Aimee
Mar 17, 2017
View all comments (1)
Thank you very much for your review, I hope you'll be very happy in your new home! ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
When buying or selling a house, communication is the key. I have to say that these guys were perfect throughout. I had a phone call ever week and although things were not always going to plan, I was reassured and my worries addressed. Great company to work with....
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Comment on agent fees
I was a buyer not a seller.
Was this helpful? Yes
By: Aimee
Mar 17, 2017
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Thanks so much for the review Mark, really hope you're happy in your new home! ...
Mar 17,2017
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By:
Mar 17,2017
0 people found
this helpful
Great guys with great personalities and fab at there jobs! :))))) Highly recommended! All the guys who were involved with the sell of our home were very perfessional and forthcoming with each stage of sell....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Mar 22, 2017
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Thanks Anita & Mark for your kind review, it is most appreciated! I hope you have settled into your lovely new home! ...
Mar 16,2017
Minithumbup
Jon Curtis MNAEA
By:
Mar 16,2017
0 people found
this helpful
Jon has been a gentleman and most professional in always in the selling of my lovely house..and shown a lot of consideration and kindness to my self .and will recommend with pleasure .as have done to my son in which his is sold by yourselfs...Thankyou..Mrs M .Reed......
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Comment on agent fees
Middle
Was this helpful? Yes
By: Jon
Mar 16, 2017
View all comments (1)
Thank you Mrs Reed for such lovely comments. I am grateful to have been able to assist you through such a big move! I'll be sure to see you very soon in your lovely new home! ...
Mar 13,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Mar 13,2017
0 people found
this helpful
Cross Keys have been super efficient and professional throughout the year we have been working together. Jake and Megan are endlessly helpful and polite, taking care of every little detail and keeping me up to date appropriately. I fully recommend this service....
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Comment on agent fees
Reasonable and manageable
Was this helpful? Yes
Feb 28,2017
Minithumbup
Jon Curtis MNAEA
By:
Feb 28,2017
0 people found
this helpful
Great service from Jon and Aimee. Jon takes great pictures which really showed my house at its best and good feedback on the viewings with a buyer found very quickly. Aimee worked tirelessly and kept me updated regularly to get to exchange and completion with what was a long and complicated chain....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: Aimee
Feb 28, 2017
View all comments (1)
Thank you so much for your lovely review Helen! I hope you're really happy in your new home. ...
Feb 25,2017
Minithumbup
Megan Gilmour
Carol Huxham
By:
Feb 25,2017
0 people found
this helpful
I have used other agents in the past and got fed up of chasing them up. Not knowing when views were happening or rarely getting feedback. However with Cross Keys there are text and emails to confirm viewing time and who with. Afterwards there was always calls regarding feedback. After being an agents previously for 26 years all I can say I was very impressed with there professionalism and service and wouldn't hesitate to recommend....
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 17,2017
Minithumbup
Jon Curtis MNAEA
By:
Feb 17,2017
0 people found
this helpful
After two unsuccessful attempts to sell my flat with other agents I was recommended Crosskeys agents from a family member who sold his property within a week of it hitting the market. Jon Curtis made a visit to my flat and in agreement of a very competitive price I decided to put the property on the market. Within a couple of days Jon was viewing the property to prospective customers and this didn't let up for several weeks until Jon made a successful sale. I know Jon put a great deal of effort ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Feb 23, 2017
View all comments (2)
Thank you so much for your lovely review Adam, I hope you're very happy in your new home! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 35 0 54 1 32 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
111 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Property Consultant (Sales)
82 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant
56 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve No description set View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
140 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
13 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Debbie Prentice Debbie Prentice
Property Consultant (Sales)
13 reviews

About Debbie I moved from Edinburgh to the South West to join my daughter and family in Plymouth four years ago . I started my career in property as a Legal Secretary progressing to a Paralegal in property law. View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
17 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant
51 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Lettings Negotiator
30 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
0 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Phoebe Williams Phoebe Williams
Property Consultant (Sales)
0 reviews

About Phoebe I moved to Plymouth at the age of 9 when I relocated from a small village South of Cornwall with my family, continuing my education and starting a life here, I now refer to Plymouth as home. Before jo View full profile

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Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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