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    Jack Merriott MNAEA
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    Steve
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    Craig
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    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Jo
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    Phillip Piper
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No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018

“ Excellent communication... ”

Sep 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Laura'
Sep 19,2018
0 people found
this helpful
During a difficult sales process, Danielle kept me very well informed and kept on top of the process. She was always polite and cheery, even when things weren't going very well. Viewings were plentiful and carried out at short notice. Fantastic service....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
By: Danielle Gibbons
Sep 19, 2018
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Thank you so much for your kind review Laura! Wishing you all the very best for the future! :) ...

“ letting... ”

Sep 19,2018
Minithumbup
Carol
Jo
By: 'HUNTER'
Sep 19,2018
0 people found
this helpful
The staff was very professional and knowledgeable about the market. They really have the landlord's interest at heart as they look for suitable tenants....
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Comment on agent fees
Good, very reasonable
Was this helpful? Yes
By: Carol Huxham
Sep 19, 2018
View all comments (1)
Thank you so much for the lovely comments. A pleasure as always. ...

“ Property Letting... ”

Sep 18,2018
Minithumbup
Megan Gilmour
Carol
By: 'Daniel'
Sep 18,2018
0 people found
this helpful
Cross Keys were once again proficient, helpful, approachable and friendly in finding new tenants. Thanks you Megan, Carol and Jo....
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By: Megan Gilmour
Sep 18, 2018
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Daniel, your lovely comments are very much appreciated! Thank you from the team. ...

“ Letting experience... ”

Sep 17,2018
Minithumbup
Jo
Megan Gilmour
By: 'Daisy Fung'
Sep 17,2018
0 people found
this helpful
The finding of new tenants was very quick and the process was most efficient. The staff involved were friendly and efficient....
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Comment on agent fees
Very good
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By: Megan Gilmour
Sep 17, 2018
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Hi Daisy, Thank you very much for your lovely comments! Kind regards Megan and Jo. ...

“ Letting service (Landlord)... ”

Sep 17,2018
Minithumbup
Carol
Megan Gilmour
By: 'LFC'
Sep 17,2018
0 people found
this helpful
I cannot praise the service Cross Keys have provided through their letting agency highly enough. As a first time landlord approximately 4 years ago, I had no knowledge what so ever of what to expect. I had originally booked appointments with several different letting agents, but ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
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Thank for your kind comments Lew, we're glad to hear you are happy with our services! Kind regards Megan and Carol ...

“ Couldn't have done more to help :)... ”

Sep 17,2018
Minithumbup
Danielle
Phillip Piper
By: 'REWills'
Sep 17,2018
0 people found
this helpful
Danielle has been most helpful in all aspects of the find, sale and completion of the property. Was courteous and polite even when dealing with confusions/issues with small print. Brief discussions i've had with Phil along the way have been great, nice guy, ...
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Comment on agent fees
No complaints/comments
Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
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Thank you for your lovely review! I hope that you are very happy in your new home :) ...

“ always helpful... ”

Sep 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Happy buyer'
Sep 17,2018
0 people found
this helpful
From the first viewing to completion Danielle always came across as very positive and helpful even though we were the buyers. A real pleasure speaking to her....
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By: Danielle Gibbons
Sep 18, 2018
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Thank you so much for your kind review! :) ...

“ A positive professional experience from all the team... ”

Sep 11,2018
Minithumbup
Jo
Megan Gilmour
By: 'Bill and shirley'
Sep 11,2018
0 people found
this helpful
As first time landlords we were recommended to use cross keys. We found the team extremely kind,helpful, and efficient....
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Sep 12, 2018
View all comments (1)
Thank you for your lovely comments. We look forward to working with you throughout this tenancy and many others in the future. Regards Jo, Megan and Carol ...

“ Professional... ”

Sep 10,2018
Minithumbup
Danielle
By: 'Jacqui'
Sep 10,2018
0 people found
this helpful
A very friendly and professional estate agent, always happy to help and answer and queries. Danielle was great, very helpfully ....
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Comment on agent fees
Competitive fee.
Was this helpful? Yes

“ A professional team... ”

Sep 06,2018
Minithumbup
Danielle
Daniel Moore
By: 'Tony'
Sep 06,2018
0 people found
this helpful
Danielle and Daniel at Cross Keys Estates were friendly, informative, patient and very helpful. They kept me updated with the progress of selling my house, and always responded quickly to any queries I raised. It was a pleasure to be assisted by such a professional ...
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Comment on agent fees
The Agent's Fees were very reasonable.
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
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Hi Tony, Thank you so much for your lovely review, I am delighted that you are so happy with our services. We wish you all the best for the future. ...

“ This has been an incredibly stressful time for us. We were so worried that everything was going to fall through, and the vendor must have... ”

Sep 05,2018
Minithumbup
Danielle
Daniel Moore
By: 'Browns'
Sep 05,2018
0 people found
this helpful
Our experience with Danielle could not have been better. She stayed in touch in a regular basis, but without intruding in any way. Danielle maintained her professionalism throughout , whilst also being a sounding board to our anxieties and worries, she's actually probably glad to ...
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Comment on agent fees
No clue, don’t care, glad it’s all over!
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Thank you so much for your kind review, we really appreciate it! I hope that you are all very happy in your lovely new home, it was a pleasure meeting you. ...

“ Agent seemed very competent in there work... ”

Sep 04,2018
Minithumbup
Danielle
By: 'Carlton'
Sep 04,2018
0 people found
this helpful
I thought Danielle and John seemed very enthusiastic and efficient during the purchase it ran smoothly from start to finish...
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By: Danielle Gibbons
Sep 05, 2018
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Hi Carlton, Thank you so much for your kind review! ...

“ Well deserved five star rating... ”

Sep 04,2018
Minithumbup
Megan Gilmour
By: 'GordonC'
Sep 04,2018
0 people found
this helpful
My wife and I have found the lettings team particularly Megan, Carol, Jo and Daniel to have given excellent service. Any queries we have are dealt with straight away in an efficient manner. We have dealt with three or four letting agents and would say ...
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Comment on agent fees
Very competitive rates.
Was this helpful? Yes
By: Megan Gilmour
Sep 05, 2018
View all comments (1)
Hi Gordon, thank you very much for your kind comments, always happy to help! kind regards Megan, Carol and Jo. ...

“ Five star service... ”

Aug 29,2018
Minithumbup
Danielle
Phillip Piper
By: 'Honor Caboche'
Aug 29,2018
0 people found
this helpful
Throughout the sale of my property Danielle was extremely efficient, helpful and charming. She always responded quickly to any enquiries I had and always returned my calls promptly. House selling can be a stressful and frustrating experience but not with Cross Keys handling the sale. ...
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Comment on agent fees
Fees were very reasonable
Was this helpful? Yes
By: Phillip Piper
Aug 29, 2018
View all comments (1)
Than you for your kind words, I am very please that you found the team and especially Danielle helpful and efficient in selling of both properties we dealt with. Kind regards Phillip Piper ...

“ Lovely and chill experience... ”

Aug 23,2018
Minithumbdown
Megan Gilmour
Carol
By: 'Kyran'
Aug 23,2018
0 people found
this helpful
Myself and two ladies had a chilled and swift experience to move into a flat. The ladies, were very helpful and understanding of are situation!...
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Comment on agent fees
Feel that agency fees were at good rates and standard.
Was this helpful? Yes
By: Carol Huxham
Aug 23, 2018
View all comments (1)
Megan and I are grateful for your lovely comments. Hope you will very happy in your new home. ...

“ Consistently excellent service... ”

Aug 21,2018
Minithumbup
Megan Gilmour
Carol
By: 'Angela'
Aug 21,2018
0 people found
this helpful
We have let our property through the Mannamead branch of Crosskeys for more than 4 years now and are happy to say that the level of service we have received from the whole team, especially Carol, Megan and Jo has been consistently excellent. Their communication has ...
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Comment on agent fees
good
Was this helpful? Yes
By: Carol Huxham
Aug 21, 2018
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Thank you for your lovely comments. As a close knit team we are always grateful when our hard work is recognized. ...

“ Excellent Service... ”

Aug 21,2018
Minithumbup
Jo
Megan Gilmour
By: 'SSM'
Aug 21,2018
0 people found
this helpful
We would highly recommend Cross Keys - We have had really great service from Carol, Megan, Jo and the whole team. Their communication is excellent and they act quickly and are always helpful and professional....
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Aug 22, 2018
View all comments (1)
Thank you so much, we do greatly appreciate your feedback and lovely comments. Regards, Carol, Megan & Jo ...
Aug 18,2018
Minithumbup
Jo
Megan Gilmour
By: 'Jack'
Aug 18,2018
0 people found
this helpful
As a private landlord I have become accustomed to the professional service provided by Carol, Megan and Jo. During my most recent letting things became slightly complicated and coupled with the fact that I was working overseas had the potential to turn into a bit ...
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Comment on agent fees
I believe the agents fees are reasonable.
Was this helpful? Yes
By: Megan Gilmour
Aug 18, 2018
View all comments (1)
Hi Jack, Thank you very much for your kind comments, Kind regards Megan, Carol and Jo ...

“ Would definitely recommend.... ”

Aug 18,2018
Minithumbup
Danielle
Phillip Piper
By: 'Barbican'
Aug 18,2018
0 people found
this helpful
Excellent estate agents, polite, willing, always ring back, keep same person throughout sale therefore good continuity and knowledge of property and clients. Would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Aug 20, 2018
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Thank you so much for your kind review, I am pleased to hear that you were happy with our services. Wishing you all the very best for the future! Kind regards, Danielle ...

“ Excellent and polite team of professionals. If you need a great and fabulous home, Crosskeys is the best.... ”

Aug 17,2018
Minithumbup
Megan Gilmour
Jo
By: 'Ama'
Aug 17,2018
0 people found
this helpful
Excellent and polite professional. If you need a great and fabulous home, Crosskeys is the best. I was at fascinated by the services of this agent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Aug 18, 2018
View all comments (1)
Hi Ama, Thank you very much for your lovely review, glad your settling in well! Kind regards Megan ...

“ Buying was a Breeze... ”

Aug 15,2018
Minithumbup
Danielle
Daniel Moore
By: 'Paige'
Aug 15,2018
0 people found
this helpful
Myself and my partner were buying our first property and after our first purchase fell through we were very sceptical about our next. Danielle went above and beyond during the buying process! When ever we had a question or issue she was straight on it, ...
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Was this helpful? Yes
By: Danielle Gibbons
Aug 16, 2018
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Hi Paige, Thank you so much for your lovely review. I hope that you are very happy with your new home. Looking forward to seeing some photos! All the best, Danielle xo ...

“ Absolute pleasure to deal with would totally recommend crosskeys... ”

Aug 15,2018
Minithumbup
Daniel Moore
Danielle
By: 'Claire Collett'
Aug 15,2018
0 people found
this helpful
Crosskeys has been an amazing agent from start to finish .. we couldn't be more pleased with the service we have received...
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Comment on agent fees
Perfect estate agents
Was this helpful? Yes
By: Daniel
Aug 15, 2018
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Thank you Claire for the kind comments. ...

“ Brilliant!... ”

Aug 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Scott'
Aug 15,2018
0 people found
this helpful
Danielle was brilliant! She pushed along the process and kept us informed through out. Would definitely deal with cross keys again!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Aug 16, 2018
View all comments (1)
Thank you for your kind review! Wishing you all the best in your new home :) ...

“ quick and easy... ”

Aug 09,2018
Minithumbup
Megan Gilmour
Carol
By: 'Fiona Dunk'
Aug 09,2018
0 people found
this helpful
Thank you to Megan and Carol and Jo for finding me lovely tenants, I'm not the easiest of Landlords to please and their patience was put to the test!...
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Comment on agent fees
Honest fees
Was this helpful? Yes
By: Megan Gilmour
Aug 10, 2018
View all comments (2)
Hi Fiona, Thank you very much for your kind comments! All the best. ...

“ Smooth and easy service... ”

Aug 08,2018
Minithumbup
Megan Gilmour
Jo
By: 'Bex and Luke'
Aug 08,2018
0 people found
this helpful
Great first contact with a free walk around, valuation, and list of things that need to be considered before renting, no commitment necessary (thanks Steve). When we decided to go with Cross Keys, again they walked us through the contract and took great photographs of ...
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Comment on agent fees
Very reasonable and competitive
Was this helpful? Yes
By: Jo Rees
Aug 11, 2018
View all comments (1)
Many thanks for your lovely comments, it is very much appreciated. Jo, Megan and Carol ...

“ Danielle is Brilliant... ”

Aug 07,2018
Minithumbup
Danielle
Daniel Moore
By: 'Julie C'
Aug 07,2018
1 people found
this helpful
Danielle has been brilliant. So helpful , she took away any worries and helping to push forward the sale of my house . A lovely lady with a big heart...
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Comment on agent fees
Agent fees are good
Was this helpful? Yes
By: Danielle Gibbons
Aug 15, 2018
View all comments (1)
Hi Julie, thank you so much for your kind review! I wish you all the best for the future. Kind regards, Danielle xo ...

“ very proffesional and polite, kept me informed throughout the process via e-mail and txt.... ”

Aug 01,2018
Minithumbup
Carol
Jo
By: 'Stephen Ansell'
Aug 01,2018
0 people found
this helpful
Polite,Proffesional and proactive in marketing my property. Kept me up to date via e-mail, txt and phone. Property was let within a week....
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Comment on agent fees
very reasonable fees for the amount of work involved.
Was this helpful? Yes
By: Joanne Rees
Aug 02, 2018
View all comments (1)
Thank you for your kind comments, both Carol and I do appreciate it. Many thanks Jo ...

“ very good... ”

Jul 24,2018
Minithumbup
Danielle
Megan Gilmour
By: 'Sharon B'
Jul 24,2018
0 people found
this helpful
I would highly recommend cross keys the staff were very helpful and polite nothing was too much trouble for them which made our move very easy and hassle free...
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Comment on agent fees
good
Was this helpful? Yes
By: Danielle Gibbons
Jul 30, 2018
View all comments (2)
Thank you very much for your kind review! I hope that you are very happy in your new home. ...

“ Fantastic communication and speedy service.... ”

Jul 20,2018
Minithumbup
Phillip Piper
Daniel Moore
By: 'Andrew'
Jul 20,2018
0 people found
this helpful
As a first time buyer this is a new process to me. From the outset the service from Philip, Daniel and Danielle has been fantastic. From first booking the viewing Philip was asking about my needs and was able to give me details about the ...
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By: Phillip Piper
Jul 20, 2018
View all comments (1)
Dear Andrew, Thank you very much for your kind comments. It has been a pleasure to deal with such an efficient buyer. If you have any questions or queries please do not hesitate to contact the team at any point. Kind regards Phillip Piper ...

“ Sale of 198 Blandford road... ”

Jul 20,2018
Minithumbup
Phillip Piper
Danielle
By: 'Norman Spiller'
Jul 20,2018
0 people found
this helpful
I would like to thank the following members of your staff ,John, Phillip, Danielle, Daniel for the way they have handled the sale of 198. They all have a very positive attitude and are very professional in the way they deal with the buyers and sellers. ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jon
Jul 23, 2018
View all comments (1)
Thanks Norman for your kind comments! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,000
  • Max: £342,500

Letting
  • Min: £0
  • Max: £150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
57 0 55 2 112 3 67 0 5 0
Staff picture Jack Merriott MNAEA
(152)

Staff picture Steve
(26)

Staff picture Craig
(25)

Staff picture Rob
(189)

Staff picture Carol
(40)

Staff picture Daniel Moore
(34)

Staff picture Megan Gilmour
(75)

Staff picture Danielle
(53)

Staff picture Jo
(16)

Staff picture Phillip Piper
(7)

Upload your photo Dannielle
(0)

Fees

No fees set.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Mannamead, Plymouth, PL4

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