• Staff picture
    Jack Merriott MNAEA MARLA
  • Staff picture
    Craig McMillan Duncan MNAEA MARLA
  • Staff picture
    Rob Down MNAEA
  • Staff picture
    Carol Huxham
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle Gibbons
  • Staff picture
    Laura Grubb
  • Staff picture
    Jo Rees
  • Staff picture
    Phillip Piper
  • Staff picture
    Lynne Duncan
  • Staff picture
    Julie Drewry
  • Staff picture
    Olivia Elliott
  • Staff picture
    Fiona Hardie
  • Staff picture
    Yvette Beer
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £17,000 £342,500
Lettings 99% 97% £0 £150,000

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 0 74 2 154 3 95 0 6 0

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth

Members of
NAEA ARLA

Images & videos


“Thankyou Cross Keys!...”

Share on :
Jul 18,2019
Minithumbup
Danielle Gibbons
Rob Down MNAEA
By: 'Stacey'
Jul 18,2019
0 people found
this helpful
Couldn’t thank everyone at Crosskeys enough for the support they gave us, we purchased and sold our property through them and they were amazing with both, from beginning to end. They helped us straight away every time we called up with enquires. Special Thanks ...
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Was this helpful? Yes

“Plymouth's Number 1...”

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Jul 18,2019
Minithumbup
Phillip Piper
Fiona Hardie
By: 'Luke Satchell'
Jul 18,2019
0 people found
this helpful
What a fantastic team! From the very first phone call I knew I had made the right choice as Philip explained the process and arranged a meeting very quickly. The viewings were handled respectfully and with consideration for my busy personal life. My interaction with ...
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Was this helpful? Yes
By: Phillip Piper
Jul 18, 2019
View all comments (1)
Hi Luke and Nancy, Thank you for your kind words and i hope that when you are in a position to do what you want to do we will be here to help and again give you the service required to make the move successful. ...

“With special thanks to Danielle and Fiona for......”

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Jul 15,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Stephen Williams'
Jul 15,2019
0 people found
this helpful
With special thanks to Danielle and Fiona fora very smooth and successful completion and have gone beyond my expectations many thanks to Crosskeys Estate Agents...
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Was this helpful? Yes

“I am very grateful to Danielle Gibbons for ......”

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Jul 11,2019
Minithumbup
Danielle Gibbons
Phillip Piper
By: 'Michael Plant'
Jul 11,2019
0 people found
this helpful
I am very grateful to Danielle Gibbons for proactively marketing and selling a property which was proving difficult to sell. In particular Danielle dealt very positively with all the viewings and interested parties, secured a buyer and drove the deal. At all stages she kept ...
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Was this helpful? Yes

“Excellent customer service and communication.......”

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Jul 04,2019
Minithumbup
Danielle Gibbons
Phillip Piper
By: 'Darren Jinks'
Jul 04,2019
0 people found
this helpful
Excellent customer service and communication. I wasn’t bombarded with telephone calls or felt pushed into anything unlike other estate agents in the area. Will definitely recommend and would use them again....
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Was this helpful? Yes
By: Danielle Gibbons
Jul 22, 2019
View all comments (1)
Thank you so much for your kind review Darren! Wishing you and your family all the best in your lovely new home. ...

“From Valuation to Sale...”

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Jul 01,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Tim Locke'
Jul 01,2019
1 people found
this helpful
Cross Keys did an amazing job from 'valuation to sale' with our property. Nothing was too much trouble for the team. oustanding service highly recommended Cross Keys are at the top of their game...
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Was this helpful? Yes
By: Danielle Gibbons
Jul 22, 2019
View all comments (1)
Thank you for your kind review Mr Locke. ...

“Knowledgeable & Professional...”

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Jun 29,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Jim Hewlings'
Jun 29,2019
0 people found
this helpful
From arranging the first viewing right through to completion, Danielle at Cross Keys was always on hand with much needed advice and guidance. In all our dealings with her, she was professional and very knowledgeable about each step along the way to finally getting the ...
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Was this helpful? Yes
By: Danielle Gibbons
Jul 01, 2019
View all comments (1)
Thank you so much for your kind review Jim! ...

“Amazing customer service, went above and beyo......”

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Jun 27,2019
Minithumbup
Phillip Piper
Fiona Hardie
By: 'Sharon Olney'
Jun 27,2019
0 people found
this helpful
Amazing customer service, went above and beyond for us, kept in contact at every stage and even called us out of business hours on top of staying late to view property. Can 100% recommend this estate agents...
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Was this helpful? Yes
By: Phillip Piper
Jun 27, 2019
View all comments (1)
Thank you Sharon for your kind words If there is anything we can help you with in the future you know exactly where we are. good luck in your new home ...

“I have been really impressed by the professio......”

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Jun 27,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sarah Millman'
Jun 27,2019
0 people found
this helpful
I have been really impressed by the professionalism of all the staff at Cross Keys throughout the sales process. I would like to thank Danielle, Fiona and Phil for all their hard work and support. I wouldn't hesitate to recommend....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 09, 2019
View all comments (1)
Thank you for your kind review! ox ...

“Danielle, Phil and Fiona have offered a frien......”

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Jun 27,2019
Minithumbup
Danielle Gibbons
Phillip Piper
By: 'Graham Wood'
Jun 27,2019
0 people found
this helpful
Danielle, Phil and Fiona have offered a friendly, professional and efficient service. The communication has been excellent throughout the process and I'm really pleased with the results- I would highly recommend to all....
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Was this helpful? Yes
By: Phillip Piper
Jun 27, 2019
View all comments (1)
Thank you for your kind comment graham. If ever you need help with anything else we would love the opportunity to help. Kind regards Phil and the team. ...

“Olivia was very helpful with making the proce......”

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Jun 27,2019
Minithumbup
Olivia Elliott
Lynne Duncan
By: 'Claire Cribbett'
Jun 27,2019
0 people found
this helpful
Olivia was very helpful with making the process easy. All references went through very quick. Would highly recommend using cross keys. When viewing the property we had a warm welcome from Lynne, and made sure the property was ours that day. She was a fantastic ...
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Was this helpful? Yes
By: Lynne Duncan
Jun 28, 2019
View all comments (1)
Thank you so much Claire for a really lovely comment. Hope that you will be very happy in your new home. ...

“Good customer service...”

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Jun 18,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Kathryn dillon'
Jun 18,2019
0 people found
this helpful
I was very happy with the customer service offered by Danielle at Cross Keys. She was very professional and was great at keeping me appraised of the progress of my purchase....
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Was this helpful? Yes
By: Danielle Gibbons
Jul 09, 2019
View all comments (1)
Thank you for taking your time to write us a review Kathryn! I hope that you have settled into your new home nicely! :) ...

“Excellent Service...”

Share on :
Jun 14,2019
Minithumbup
Phillip Piper
Danielle Gibbons
By: 'Chris S.'
Jun 14,2019
0 people found
this helpful
Being shown around my "future" new property by Danielle was a very relaxing experience, sharing a joke or two as we moved from room to room, it was more like viewing the property with a relative than an Estate Agent, but she knew her business ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Jun 14, 2019
View all comments (1)
Hi Chris, thank you so much for taking your time in writing such a kind review! We all wish you all the best in your lovely new home. We will look forward to seeing some photographs after the changes are made :) ...

“Very easy process...”

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Jun 09,2019
Minithumbup
Lynne Duncan
Olivia Elliott
By: '1st time estate agent renter'
Jun 09,2019
0 people found
this helpful
Moved into a lovely flat in st budeaux can't fault the service. It was so easy from beginning to end and now I'm all settled thanks to the team. Couple of great ladies made things so easy for me. Thanks....
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Comment on agent fees
I don't know what agents fees are normally so could not compare.
Was this helpful? Yes
By: lynne duncan
Jun 10, 2019
View all comments (1)
Thank you so much for your comments. Hope that you will be really happy in your new home. ...

“Excellent service...”

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Jun 08,2019
Minithumbup
Phillip Piper
Fiona Hardie
By: 'Rachel1986'
Jun 08,2019
0 people found
this helpful
In my experience with using this estate agents, i have found them to be very helpful, efficient, and hard working. The staff are excellent, I have dealt with/spoken to many of the people who work here and they are all dedicated to getting results. ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Fiona Hardie
Jun 11, 2019
View all comments (2)
Thank you Rachel, We look forward to helping you. ...

“Great people, great service!...”

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Jun 08,2019
Minithumbup
Olivia Elliott
Lynne Duncan
By: 'Julie'
Jun 08,2019
0 people found
this helpful
We have just moved in to a beautiful rented property through Cross Keys Estates and i cannot fault the service they have provided. All round, they are an excellent agency and have been very kind, friendly and welcoming. Lynne and Olivia have mainly dealt with ...
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Comment on agent fees
Agency fees were as expected.
Was this helpful? Yes
By: Olivia
Jun 08, 2019
View all comments (1)
Thank you for such lovely words Julie, We wish you all the best in your beautiful new home.x ...

“Excellent personal skills...”

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May 31,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Kate'
May 31,2019
0 people found
this helpful
Fiona has been warm and friendly but professional and efficient at all times. Communication has been excellent. My husband and I have been very impressed and feel very supported....
read full review
Was this helpful? Yes
By: Fiona Hardie
Jun 11, 2019
View all comments (1)
Thank you so much Kate, i look forward to helping you purchase with us. ...

“Friendly...”

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May 30,2019
Minithumbup
Danielle Gibbons
Phillip Piper
By: 'Kim'
May 30,2019
0 people found
this helpful
Danielle was simply brilliant on everything. She helped make a smooth journey of a very awkward sale of my dads flat. Can't praise her enough. Will defiantly use Crosskeys again....
read full review
Was this helpful? Yes
By: Danielle Gibbons
May 31, 2019
View all comments (1)
Thank you so much for your kind review Kim! :) ox ...

“Fantastic Service...”

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May 28,2019
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'Katrina Hamilton-Meikle'
May 28,2019
0 people found
this helpful
We can highly recommend Cross Keys Estate Agents for their fantastic service in renting out our property. Nothing was too much trouble, advising us on what was required and answering all our queries in a helpful and professional manner. Special mention goes to Jack, Craig ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Joanne Rees
May 28, 2019
View all comments (1)
Thank you for your lovely comments, it is very greatly appreciated and we look forward to working with you throughout the tenancy. ...

“Great service...”

Share on :
May 24,2019
Minithumbup
Olivia Elliott
By: 'Victoria'
May 24,2019
0 people found
this helpful
Lovely team, very helpful. They answered all me question and even spoke with the landlord to find out more information. I would recommend this team....
read full review
Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
By: Jacqueline Steggles
May 28, 2019
View all comments (2)
thank you victoria for your review. it is much appreciated. ...

“Excellent service...”

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May 23,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Neil Warren'
May 23,2019
0 people found
this helpful
Lynne is a and was a very approachable staff member regarding my search and choice of property,she went out of her way to make me feel comfortable in making the correct decision,can't fault her in anyway. Regards neil warren...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: lynne duncan
May 23, 2019
View all comments (1)
Thanks Neil. A really lovely comment.Hope that you will be happy in your new home. ...

“1st class helpful service...”

Share on :
May 23,2019
Minithumbup
Olivia Elliott
Carol Huxham
By: 'Jonna'
May 23,2019
0 people found
this helpful
Regular updates, professional and empathetic, knowledgeable. Gave us confidence in the process of letting. Thank you Olivia, looking forward to our new home !...
read full review
Was this helpful? Yes
By: Olivia
May 23, 2019
View all comments (1)
Thank you for your kinda words Jonna, look forward to Move in on Saturday. ...

“Efficient process...”

Share on :
May 23,2019
Minithumbup
Lynne Duncan
Danielle Gibbons
By: 'Jones'
May 23,2019
0 people found
this helpful
The team at Cross Keys Mannemead have been excellent during the buying process. Lynne, who was very knowledgable, was the estate agent on our first visit to the house and she made us feel very comfortable as first time buyers. Danielle showed us around for ...
read full review
Was this helpful? Yes
By: lynne duncan
May 23, 2019
View all comments (1)
Thank you for the kind words. Hope that you have settled in and very happy. ...

“Happy Customer...”

Share on :
May 23,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Abbie'
May 23,2019
0 people found
this helpful
Fiona and Danielle have been Fantastic with supporting us to purchase a home, although we still have a way to go with the buying process they are always quick to respond to our queries and are always more than happy to help and keep us ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Fiona Hardie
Jun 11, 2019
View all comments (1)
Thank you very much Abbie, this is much appreciated. ...

“Top service again from Cross Keys...”

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May 22,2019
Minithumbup
Danielle Gibbons
Phillip Piper
By: 'Alisha'
May 22,2019
0 people found
this helpful
Cross Keys have successfully completed the sale of 2 properties for us in the last 12 months. We have found them to be the most efficient and friendly agents in Plymouth. I have already recommended them to a friend who had been trying to sell her property ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Phillip Piper
May 22, 2019
View all comments (1)
Alisha, thank you for your kind comments, i'm glad we managed to get the right result for you. Thank you for referring your friend to us. Kind regards Phil ...

“Sold in just over a Week !!!...”

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May 19,2019
Minithumbup
Phillip Piper
Danielle Gibbons
By: 'T.Harris'
May 19,2019
0 people found
this helpful
From start to finish we were kept fully informed of everything which is very important . Nothing was too much trouble for them . Phillip was very professional and friendly and gave great advice and what to expect , he took some great photos and even helped me ...
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Comment on agent fees
Fee agreed beforehand and was the most competitive we looked at for the full estate agent service
Was this helpful? Yes
By: Danielle Gibbons
May 31, 2019
View all comments (1)
Thank you so much for your kind review. Wishing you all the best for the future. ...

“The excitement in Danielle's voice when my offer was accepted on Mews Cottage....”

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May 14,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sonia Kempe'
May 14,2019
0 people found
this helpful
Danielle has been amazing. Nothing was too much trouble for her. She regularly kept me up to date and was always at the end of the phone. Danielle is very compassionate about her job....
read full review
Was this helpful? Yes
By: Danielle Gibbons
May 23, 2019
View all comments (1)
Thank you so much for your kind review Sonia! I hope that you are very happy in your new home! :) ...

“Perseverance and Determination!...”

Share on :
May 05,2019
Minithumbup
Phillip Piper
Danielle Gibbons
By: 'Maddymad'
May 05,2019
0 people found
this helpful
Cannot fault the service both my Mum and myself have received. We have been supported, kept updated and been able to go on the journey of selling our property with understanding and compassion. I will be recommending Cross Keys Estate Agent to anyone who is ...
read full review
Comment on agent fees
Extremely fair considering the amount of work undertaken
Was this helpful? Yes
By: Danielle Gibbons
May 23, 2019
View all comments (1)
Thank you so much for taking your time to write a review, we all really appreciate it. ...

“Great service and very friendly...”

Share on :
May 01,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'StuartP'
May 01,2019
0 people found
this helpful
I went to Cross Keys to help me find a rental property. I already had one in mind and theh were able to get me a viewing on very short notice. They were punctual and very helpful with the viewing, and they have been really ...
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Was this helpful? Yes
By: Lynne Duncan
May 10, 2019
View all comments (1)
Thank you so much for you kind comments. Hope you enjoy your new home. ...

“cross keys...”

Share on :
Apr 30,2019
Minithumbup
Danielle Gibbons
By: 'steve'
Apr 30,2019
0 people found
this helpful
Excellent customer service. professional, friendly and very helpful in every way. Answered all questions relating to our purchase promptly. would reccomend Danielle to any one....
read full review
Comment on agent fees
unknown
Was this helpful? Yes
By: Danielle Gibbons
May 01, 2019
View all comments (1)
Thank you for your kind review, we really appreciate it! ...
Staff picture Jack Merriott MNAEA MARLA
(180)

Staff picture Craig McMillan Duncan MNAEA MARLA
(28)

Staff picture Rob Down MNAEA
(220)

Staff picture Carol Huxham
(44)

Staff picture Daniel Moore
(48)

Staff picture Danielle Gibbons
(118)

Staff picture Laura Grubb
(0)

Staff picture Jo Rees
(34)

Staff picture Phillip Piper
(51)

Staff picture Lynne Duncan
(17)

Staff picture Julie Drewry
(0)

Staff picture Olivia Elliott
(6)

Staff picture Fiona Hardie
(15)

Staff picture Yvette Beer
(0)

No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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