• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Daniel Moore
    Daniel Moore
  • Megan Gilmour
    Megan Gilmour
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
  • Jo Rees
    Jo Rees
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Feb 23,2018
Minithumbup
Megan Gilmour
Carol Huxham
By: 'Holly hannaford'
Feb 23,2018
0 people found
this helpful
Myself and my partner rented our first ever property from this agents and we couldn't of been happier with the help and support we received, Megan was in hand to help with any queries we had and sorted everything we needed very quickly, we also spoke to carol about some queries and these was dealt with just as quick. Very pleased with the service....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Feb 23, 2018
View all comments (1)
Hi Holly, thank you for your kind comments, glad to hear you are now settling in well! kind regards Carol and Megan. ...
Feb 22,2018
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Marie'
Feb 22,2018
0 people found
this helpful
Jon is very professional and very dedicated to his clients. He goes the extra mile to meet the needs of his clients...
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Was this helpful? Yes
By: Jon
Feb 22, 2018
View all comments (1)
Thank you so much Marie for your lovely comments, wishing you all the very best in your stunning new home! :) ...
Feb 22,2018
Minithumbup
Megan Gilmour
Carol Huxham
By: 'Alexandra'
Feb 22,2018
0 people found
this helpful
My experience with Crosskeys so far has been very pleasant. Steve has been very helpful in helping to let my house and get it to the standard needed for letting. Megan has also been very helpful in her emails and communication. I can't fault the team at Crosskeys everyone has been very helpful and accommodating. Thank you :-)...
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Comment on agent fees
Fees not taken yet so hard to have a opinion as of today.
Was this helpful? Yes
By: Megan Gilmour
Feb 22, 2018
View all comments (1)
Hi Alexandra, I'm happy we could help you rent out your home, we hope you have a lovely time away! All the best Megan, Carol and Steve. ...
Feb 20,2018
Minithumbup
Megan Gilmour
Carol Huxham
By: 'Stephanie Lia White'
Feb 20,2018
0 people found
this helpful
I am a tenant of Cross Keys and have found that the customer experience is first class. Megan has gone over and above for us. I would definitely recommend to others from this!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Megan Gilmour
Feb 20, 2018
View all comments (1)
Hi Stephanie! Thank you very much for your lovely comments, both myself and Carol really appreciate your feedback. ...
Feb 20,2018
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Jodi Trask- Moulding'
Feb 20,2018
0 people found
this helpful
Professional, efficient, reassuring and friendly service throughout. House was always in very safe hands on viewings. Recommend them to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Feb 20, 2018
View all comments (1)
Thank you so much Jodi for your kind review! It is greatly appreciated! ...
Feb 18,2018
Minithumbup
Daniel Moore
Danielle Gibbons
By: 'Andrea Magill'
Feb 18,2018
0 people found
this helpful
From start to finish I have been very impressed by the professionalism and friendly customer service provided by Jon, Daniel and also the lovely Danielle.. The communication was excellent and also the team were flexible and accomodating as Im based in London so they had to liaise with me aswell as my local contact. I would highly recommend this branch and will certainly use them again. Thankyou. Regards Mrs Andrea Magill Property & Buy to let Investor...
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Comment on agent fees
No fees as I was a Purchaser
Was this helpful? Yes
By: Danielle
Feb 19, 2018
View all comments (2)
Thank you so much for your kind review. It was a pleasure to meet you. I wish you the best of luck with everything and I hope to speak with you soon :) ...
Feb 12,2018
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Bob'
Feb 12,2018
0 people found
this helpful
Thank you to Jon, Steve and Daniel for their help in selling my house. The process was by far not smooth thanks to belligerant solicitors however I feel Cross Keys did everything they could for me....
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Comment on agent fees
Very fair and competitive
Was this helpful? Yes
By: Jon
Feb 12, 2018
View all comments (1)
Thank you for your kind review Bob, wishing you all the very best for the future! ...
Feb 08,2018
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Lloyd F'
Feb 08,2018
0 people found
this helpful
I recently sold my property through crosskeys, John was very helpful in all areas of the sale and was always at the end of the telephone if I had any questions. I would highly recommend the company to family or friends....
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Comment on agent fees
Very reasonable and competitive for the quality service
Was this helpful? Yes
By: Jon
Feb 10, 2018
View all comments (1)
Thank you Lloyd for your kind review, wishing you all the best for the future! ...
Feb 03,2018
Minithumbup
Megan Gilmour
By: 'AG/DG East Devon'
Feb 03,2018
0 people found
this helpful
Well done, Cross Keys, once again, for finding us a tenant quickly and competently coping with all the paperwork entailed. Megan was patient and courteous throughout, a delight to deal with....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Megan Gilmour
Feb 05, 2018
View all comments (1)
Hi Anne, thank you for your kind words. I look forward to hearing from you again in the future. ...
Feb 02,2018
Minithumbup
Steve Jones FNAEA MARLA
Megan Gilmour
By: 'H.M.Benham'
Feb 02,2018
0 people found
this helpful
Highly recommend cross keys, very helpful at every stage of the process renting our first home together. Big thanks to all especially Megan and Steve at the Mannamead Plymouth branch. Would not hesitate to recommend to anyone wanting to rent a property....
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Comment on agent fees
Very reasonble fees
Was this helpful? Yes
By: Megan Gilmour
Feb 05, 2018
View all comments (1)
Hi Helen! Thank you very much for your lovely comments. All the best in your new home. ...
Jan 24,2018
Minithumbup
Carol Huxham
Megan Gilmour
By: 'Keith Jenkins'
Jan 24,2018
1 people found
this helpful
I cannot recommend Cross Keys highly enough, the whole team are great in particular Megan & Carol who are both prompt in dealing with any issue in a very positive professional manner. Thank you all Keith Jenkins...
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Comment on agent fees
good value
Was this helpful? Yes
By: carol huxham
Jan 24, 2018
View all comments (1)
Thank you so much for your positive comments from Megan and Carol ...
Jan 20,2018
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Ian Stidston'
Jan 20,2018
0 people found
this helpful
After an abortive sale with another estate agent, I terminated a sole agency agreement and transferred to Cross Keys. From the get go Steve Jones and Jon Curtis were positively engaged and another offer was soon in the pipeline. Despite the frustrations that dogged the sale throughout, I could not fault the service delivered by Steve and Jon and welcomed their leadership to push matters along. Overall, Steve, Jon and Cross Keys were excellent....
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Comment on agent fees
Good. The fee was negotiated and agreed upfront.
Was this helpful? Yes
By: Jon
Jan 20, 2018
View all comments (1)
Thank you Ian for taking the time to write such a lovely review, wishing you all the very best for the future from myself, Steve and the rest of the team! ...
Jan 17,2018
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
Jon Curtis MNAEA
By: 'Carolesmith'
Jan 17,2018
0 people found
this helpful
Craig was absolutely great how he handled my sale . I would recommend this estate agent very highly.i was dealt with the utmost professionalism and would like to say thank you to Johanthan as well....
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Comment on agent fees
Good
Was this helpful? Yes
By: Craig Duncan
Jan 18, 2018
View all comments (2)
I hope you have many happy years in your new home Carole! ...
Jan 17,2018
Minithumbup
Danielle Gibbons
Daniel Moore
By: 'Butch'
Jan 17,2018
0 people found
this helpful
I haven recently bought my first property through Crosskeys and they've been really helpful throughout. Dan showed me the house and was really kind and informative and Danielle showed us around the 2nd time and she was great too! Thank you to all the team...
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Comment on agent fees
I was a buyer so don't know
Was this helpful? Yes
By: Danielle
Jan 18, 2018
View all comments (2)
Thank you very much for your review. I hope that you enjoy your new home. ...
Jan 17,2018
Minithumbup
Carol Huxham
By: 'F Goudy'
Jan 17,2018
0 people found
this helpful
Very pleasant, professional and efficient staff. A credit to the agency. Pulled out all the stops to get me into the property, for which I am truly grateful. Can't recommend them highly enough. Thank you Megan and Carol. You made my transition so much smoother....
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Comment on agent fees
Excellent value.
Was this helpful? Yes
By: Megan Gilmour
Jan 17, 2018
View all comments (1)
Hi, Thank you very much for your lovely comments! Carol and I are always more than happy to help. ...
Jan 15,2018
Minithumbup
Megan Gilmour
By: 'Hannah'
Jan 15,2018
0 people found
this helpful
First time using an agency to rent a property. Can safely say very professional and great communication throughout the process which puts you at ease with what can be a very stressful time....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Megan Gilmour
Jan 15, 2018
View all comments (1)
Hi Hannah, thank you very much for your kind comments, wishing you all the best in your new home! ...
Jan 11,2018
Minithumbup
By: 'Clay Knight'
Jan 11,2018
0 people found
this helpful
Having worked with Cross Keys on various projects for over 6 years, I have always found their service to be first class. All payment related dealings are very professional and very fast. All queries are answered fully and they have never let me down in any regard. I fully recommend them and would give 6 stars if I could....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jan 11, 2018
View all comments (1)
Thank you Clay for your kind review, its great to hear such positive comments! ...
Jan 09,2018
Minithumbup
Jon Curtis MNAEA
By: 'One of the best'
Jan 09,2018
0 people found
this helpful
A very helpful estate agent with a lot of knowledge on the selling my property.gave me just the right information and the right price validation sold my property within 5 weeks of it going on the market....
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Comment on agent fees
A very competitive selling free
Was this helpful? Yes
By: Jon
Jan 09, 2018
View all comments (1)
Thank you so much for your kind review, it is very much appreciated! ...
Jan 08,2018
Minithumbup
By: 'N Bannister'
Jan 08,2018
0 people found
this helpful
Cross Keys were responsive, courteous and communicative during our purchase through them. I didn't think that they were exceptionally knowledgeable or useful during our viewings of the house. But the vendor was present so this may have had an impact, and during our search we only encountered one agent that really impressed us. Cross Keys, and Jon in particular, were very good at managing the offer stage of the process. Following the offer they relayed messages between ourselves and th...
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Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you for your review Mr Bannister, your feedback is most appreciated and I can only apologize that my colleague who you viewed the property with wasn't as informative as you would have preferred, we will make sure to improve this for future viewings! Wishing you all the very best in your lovely new home! ...
Jan 07,2018
Minithumbup
Jon Curtis MNAEA
By: 'Frank gosling'
Jan 07,2018
0 people found
this helpful
We found Jon to be very professional,friendly and efficient. His photographs and house description we felt was what sold our house so quickly. In fact everyone in the office was very helpful....
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Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you Frank for your kind review, it was an absolute pleasure to help with the sale of your lovely house and I hope you and Diane will be very happy in your nice new home! ...
Jan 06,2018
Minithumbup
Jon Curtis MNAEA
By: 'Mrs B'
Jan 06,2018
0 people found
this helpful
Great service, very professional and friendly. They sold my property very quickly with excellent technique from the photographs of the property to the dealing with buyers. Jon kept me informed throughout the whole sale from start to finish. I would recommend this estate agents one hundred percent....
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Comment on agent fees
Excellent fees.
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you so much for your lovely review, I am delighted that you are so happy with our services and I look forward to working with you again in the future! ...
Jan 06,2018
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Charlston'
Jan 06,2018
0 people found
this helpful
Crosskeys have dealt with our property letting portfolio for over 5 years and I am very happy with the service , price structure and attention to detail. On the very few occasions that any issue arises the robust management structure that exists within the company rolls out and delivers an appropriate solution. Not only do Crosskeys serve our renal requirements they have also looked after us with property disposal giving a first class service and realistically priced. The director Mr Steve Jo...
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Comment on agent fees
Very fair agent fees
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you for your very kind review, it is great to hear such positive words about both our sales and letting team! ...
Jan 06,2018
Minithumbup
Jon Curtis MNAEA
By: 'Susie'
Jan 06,2018
0 people found
this helpful
I found Jon to be very helpful, professional and honest during the sale of my house recently. He always went the extra mile and followed up would be purchasers after each viewing....
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you Sue for your kind review, I am delighted you feel positively about the service provided throughout your sale! All the best for the future! ...
Jan 05,2018
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Angie&lin'
Jan 05,2018
0 people found
this helpful
Great team work, friendly and fantastic advice all the way through from start to finish, Always happy to advise help in any way what was possible, very approachable , thank you for everything...
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Comment on agent fees
very reasonable, better than most others
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you so much for your lovely review, I am delighted that we've have managed to make the process of selling your property a good one! ...
Jan 03,2018
Minithumbup
Megan Gilmour
Carol Huxham
By: 'Xueying'
Jan 03,2018
0 people found
this helpful
Megan and Carol have been very nice and helpful through the process of letting a flat to us. As foreigners, we had no clew how the letting normally goes. They were very friendly and responsive, with their help including Jake's, we got a home which suits us just well. We would definitely recommend Crosskeys to our friends that'll be looking for a rental....
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Was this helpful? Yes
By: Megan Gilmour
Jan 04, 2018
View all comments (1)
Hi Xueying, both myself and Carol thank you very much for your kind comments, we are glad to hear you are happy in your new home. ...
Dec 22,2017
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Liz and Dave @ st judes'
Dec 22,2017
0 people found
this helpful
Excellent professional service with cross keys. Kept us up to date at every turn. Recommend a new mortgage advisor as ours was useless. Mortgage approved quickly. Moved in to a lovely new house all within 5 weeks. All before Christmas 2017. Jon a delight to deal with. Would recommend to anyone buying or selling. Thanks to all on the team. Keep up the good work....
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Comment on agent fees
Only used for a purchase
Was this helpful? Yes
By: Jon
Dec 22, 2017
View all comments (1)
Thank you so much Liz & Dave for such a lovely review, I'm pleased to hear that you are happy with the outcome! Wishing you all the best in your new home and very happy christmas! ...
Dec 22,2017
Minithumbup
Jon Curtis MNAEA
By: 'Elaine'
Dec 22,2017
0 people found
this helpful
I was impressed at the appraisal and signed up immediately. Useful feedback from viewings, kept well informed throughout. Negotiated a price I was happy with....
read full review
Was this helpful? Yes
By: Jon
Dec 29, 2017
View all comments (1)
Thank you Elaine for your kind review, wishing you all the best for the future. ...
Dec 21,2017
Minithumbup
Megan Gilmour
By: 'Ken'
Dec 21,2017
0 people found
this helpful
My thanks to all the Crosskeys staff for their amazing help and support. I had no knowledge whatsoever of letting a property, but you have made the whole process very easy, and I would not hesitate to recommend you to anyone looking to rent-out a property....
read full review
Comment on agent fees
Fees were entirely realistic, and great value considering the amount of work you have done for me.
Was this helpful? Yes
By: Megan Gilmour
Dec 21, 2017
View all comments (1)
Carol and I would like to thank you very much for your lovely review, it has been a pleasure looking after your property for the past few years! ...
Dec 20,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Sue and Chris'
Dec 20,2017
0 people found
this helpful
Helpful and pleasant service. Always available. They found a reasonable number of prospective purchasers. Gave interesting feed back. Too many texts and reminders....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Thank you Sue & Chris for your kind review... ...
Dec 20,2017
Minithumbup
Carol Huxham
Megan Gilmour
By: '123'
Dec 20,2017
1 people found
this helpful
Best estate agents I have ever been with renting a property. Gutted to have to be moving to another agent . Carol was always up to date with everything and would always get a matter sorted as soon as one uccured . Megan is very sweet and polite and always very welcoming. All of the otherstaff where very friendly too. I highly recomend crosskeys due to there high standards of care to tennants. Thankyou so much for having me....
read full review
Was this helpful? Yes
By: Megan Gilmour
Dec 20, 2017
View all comments (1)
Hi! Thank you very much for your nice comments. Carol and I will be sad to loose you as a tenant. Please feel free to contact us should you ever need to use our services in the future, all the best in your new home. ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 0 46 1 86 1 43 0 2 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
123 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
20 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
70 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
121 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
159 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
22 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
15 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
47 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
6 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Nicky Herbert Nicky Herbert
Property Consultant (Sales)
2 reviews

About Nicky My name is Nicky and in recent years I finished studying at Plymouth University where I obtained a degree in Education. I took the decision to remain in Plymouth and absolutely love living in the Cit View full profile
Jo Rees Jo Rees
Property Consultant (Lettings)
0 reviews

About Jo My role within Cross Keys Estates is Residential Lettings Negotiator, which is a wide and varied roll involving visiting tenants for Inspections, conducting inventories and check-outs. I am fortunat View full profile

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Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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