• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Oct 19,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Jake'
Oct 19,2017
0 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the house when it was sold with Cross Keys and thought they were great so I gave them a go at selling the house. They managed to get full asking price on the house (minus a couple of items of furniture) so I was very happy with that. They were also ve...
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Comment on agent fees
Good - Competitive
Was this helpful? Yes
Oct 11,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on the place because of this. Then through securing of the flat to moving in and beyond, Megan has been brilliant. Always on hand when I have small or stupid question, wanting to make sure your move in was hassle free and that any problems were repo...
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Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes
Oct 01,2017
Minithumbup
Jon Curtis MNAEA
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have never known Estate Agency service like it. We have another house to sell soon and we will be straight back....
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Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...
Sep 25,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other agents in the past. We followed their sound advice throughout and are extremely happy with the outcome....
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Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...
Sep 25,2017
Minithumbup
Jon Curtis MNAEA
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
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Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...
Aug 30,2017
Minithumbup
Jon Curtis MNAEA
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
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By: Jon
Aug 31, 2017
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Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...
Aug 25,2017
Minithumbup
Jon Curtis MNAEA
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
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Was this helpful? Yes
By: Jon
Aug 31, 2017
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Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...
Aug 25,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
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Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
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Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...
Aug 22,2017
Minithumbup
Megan Gilmour
Daniel Moore
By: 'Maggie and Jack'
Aug 22,2017
0 people found
this helpful
Brilliant service from Cross Keys Estates. This was our first time renting and was extremely helpful throughout the process to finally moving in. We are really happy with the property and have received help during our move in. The staff were really friendly, and thank you to Daniel for welcoming us into the office. Thank you Megan for helping us move into our new home to which will help us to continue our studies at university. Thank you for also understanding our situation and going through eve...
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Comment on agent fees
Good. Reservation fee was a bit expensive.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Jon Curtis MNAEA
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled out and we thought we would lose the ongoing purchase. But Jon came back from his well deserved holiday,lined up a load of viewings and sold it again! We honestly can not thank you enough! We would also like to thank Phoebe for keeping u...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Aug 16, 2017
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Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...
Jul 31,2017
Minithumbup
Megan Gilmour
Carol Huxham
By: 'JRedfearn'
Jul 31,2017
0 people found
this helpful
Once again a good service from the team at Cross Keys Estates finding a new tenant for my flat. Carol, Megan and Jake all very helpful and honest about improvements required to let the property. Will certainly use Cross Keys again in the future....
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Comment on agent fees
Good value (tenant find only service)
Was this helpful? Yes
Jul 31,2017
Minithumbdown
Carol Huxham
Jake Brown
By: 'Jade and robbie'
Jul 31,2017
0 people found
this helpful
Very friendly and helpful, glad to be renting our first flat with them, they always make sure you are satisfied with what they are offering and always there to help....
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Comment on agent fees
Fee's are a reasonable price, cheapest we have seen in the plymouth area
Was this helpful? Yes
Jul 24,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Izzie'
Jul 24,2017
0 people found
this helpful
have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) gave me some invaluable advice on a couple of changes when he came out to see it in the first instance and it sold quickly and I got more than I had thought I would. The flexibility around how you are contacted was so beneficia...
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Comment on agent fees
The fees were competitive with the other agents I had out.
Was this helpful? Yes
By: Jon
Jul 25, 2017
View all comments (1)
Thank you so much Izzie for taking the time to write such a lovely review. Wishing you all the very best for the future! ...
Jul 24,2017
Minithumbup
Jack Merriott MNAEA
Daniel Moore
By: 'Sue and Jill'
Jul 24,2017
0 people found
this helpful
Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the progress and viewings and listened to what we wanted particularly with the home our brother and mum shared before they both passed away, A brilliant company with great, polite staff. we would highly recommend....
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Comment on agent fees
We've never sold a property before and as our brother originally let one of his properties through Cross keys we decided to sell through them. I think the cost was reasonable for the service we received
Was this helpful? Yes
Jul 23,2017
Minithumbup
Jon Curtis MNAEA
By: 'Matt and stacey scott'
Jul 23,2017
0 people found
this helpful
Jon is professional and genuine. Jon is always willing to answer any questions or worries you may have whilst making you feel at ease. He has a great understanding of his job and gets to know the clients he is serving to help sell your house. Very happy with Jon...
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Comment on agent fees
Fees are good
Was this helpful? Yes
By: Jon
Jul 24, 2017
View all comments (1)
Thank you Matt & Stacey for your kind review, I'm so pleased that you are finally into your lovely new home and wish you many happy years there! ...
Jul 17,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'LJG'
Jul 17,2017
0 people found
this helpful
Excellent agents, very efficient, polite and helpful. Excellent progression with application and all questions answered. Would easily recommend to anyone....
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Comment on agent fees
Very affordable fees.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Jon Curtis MNAEA
By: 'Lola S'
Jul 03,2017
0 people found
this helpful
Jon did a fantastic job organising an early and convenient booking for us of the property we ended up purchasing. The viewing was relaxed, friendly, informative without being pushy or unengaged. Communication throughout was timely and I was always able to speak to someone when I needed to. Great work....
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Was this helpful? Yes
Jun 21,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'Suzanne B'
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Jon Curtis MNAEA
By: 'Lisa'
Jun 09,2017
0 people found
this helpful
I'm not one for writing reviews however after reading & hearing so many positive views about Cross Keys I'd thought I'd give them a go. Aimee & Jon we're lovely. They we're both patient & compassionate with my situation. Normally you'd be chasing people, not these guys. Kept in touch throughout viewings etc. A very quick smooth sale indeed. Would defently recommend and use again. Thanks for your support ðΓ‚ΕΈΓ‚β„’Γ‚β€š...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jun 16, 2017
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Thank you so much Lisa for such a lovely review, we understand that nobody likes a pushy estate agent and I am pleased to hear that you appreciate the way we get things done without chasing too much! All the very best to you in the future! ...
May 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Jacqui'
May 29,2017
0 people found
this helpful
Crosss keys estate agents were fantastic, I was with another agent for over 2 months and had no joy in letting my property A friend recommended. Crosskeys so I changed over to them and it was rented out in less than a week. Jack and his team were brilliant I can't praise them enough, I would recommend to anyone with no hesitation....
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Comment on agent fees
Fees very good and competitive.
Was this helpful? Yes
May 22,2017
Minithumbdown
Jake Brown
Megan Gilmour
By: 'Johnny Mac'
May 22,2017
1 people found
this helpful
Fantastic service from the guys at cross keys. Particular mention to Jake and Megan who regularly went above and beyond to help us out. In constant contact with us and sold my house for me. Superb....
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Comment on agent fees
Great deal
Was this helpful? Yes
May 11,2017
Minithumbup
Jon Curtis MNAEA
By: 'Jadere'
May 11,2017
0 people found
this helpful
Very happy indeedΓ°ΕΈβ„’β€š Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
Was this helpful? Yes
By: Jon
May 11, 2017
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Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By: 'Martyn'
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I felt like part of the family. Thank you Jon, Amiee and the team....
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
Was this helpful? Yes
By: Jon
May 11, 2017
View all comments (1)
Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By: 'JCR'
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jon
May 11, 2017
View all comments (1)
Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
May 09,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Alan'
May 09,2017
0 people found
this helpful
I dealt mainly with Megan but also Jake and Carol too. I found them all to be very friendly and efficient. Whenever I emailed Megan with a query I always received a prompt response. I have had no issues at all since moving in and would recommend Cross Keys to my friends....
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Comment on agent fees
A little high for 1 person.
Was this helpful? Yes
May 04,2017
Minithumbup
Jake Brown
By: 'Aggi and Vince'
May 04,2017
0 people found
this helpful
Very helpful, polite, efficient and attentive, answering our queries very quickly. Very happy with the reliable and trustworthy service we have received....
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Comment on agent fees
very reasonable.
Was this helpful? Yes
Apr 29,2017
Minithumbup
Megan Gilmour
By: 'Aaron Pettit'
Apr 29,2017
0 people found
this helpful
Always extremely helpful and friendly. Made the whole experience with you easier and more personal. Was willing to help whenever we needed it, and went out of her way to do so....
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Jake Brown
By: 'Alison'
Apr 21,2017
0 people found
this helpful
I always found Jake to be extremely helpful, friendly and efficient. This made being a tenant with Cross Keys Estates a very good experience, and on this basis I would recommend them to others....
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Comment on agent fees
I think the fees were in line with what you would expect.
Was this helpful? Yes
Apr 20,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'Graham'
Apr 20,2017
0 people found
this helpful
From my point of initial enquiry contact on my new apartment to post moving in I am delighted to advise and recommend of the high degree of professionalism , curtesy , support and customer care carried throughout by Jake, Megan and Carol respectively. The 1 or 2 queries were addressed immediately and concluded very satisfactorily to my requirements.. This local Agency is in my opinion a first class service provider indeed....
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Comment on agent fees
very fair and reasonable
Was this helpful? Yes
Apr 20,2017
Minithumbup
Jake Brown
By: 'Ellie'
Apr 20,2017
0 people found
this helpful
Jake is always been great with me on the phone. Patient! ;) It's always nice talking to him and he's always been very helpful. Good job Jake. ;) Thank you! :) Grazie mille!...
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Comment on agent fees
Would put BRILLIANT if it was free! :D
Was this helpful? Yes
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 38 1 63 1 35 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

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Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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