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    Teresa
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    Ian Jordan
Cromwells are a wholly independent Estate Agent specialising in sales and lettings in all local areas . We have a comprehensive knowledge backed up by expert valuers on all types of property, whether you have a property for sale or a property to let in and around the Wallington, Carshalton, Cheam and Worcester Park offices. We are at the cutting edge in all forms of marketing in both regional and local news, print, and listings on major websites including Rightmove, Zoopla and Prime Location a Read full description...s well as many others, to ensure maximum coverage. Cromwells are fully independent estate agents and we pride ourselves on providing a first class service to both buyers and sellers. Our enthusiastic and experienced sales team will be delighted to help you with all of your property needs. If you would like a free market valuation for either selling or letting, please do not hesitate to contact us. Whether Buying, Selling or Letting, make Cromwells your first choice
Cromwells Estate Agents

95 Banstead Road, Carshalton Beeches Carshalton
Surrey
SM5 3NP

020 8642 5468

Nov 27,2015
Minithumbdown
By:
Nov 27,2015
7 people found
this helpful
What an awful and traumatic experience, it's been months and we are still recovering. They didn't like dealing with other estate agents, and they tried to skip and jump their way through the whole procedure. Our agents had told them that there is a protocol to follow. I think they just like dealing with people that buy and sell through them. Because of this we lost both purchase and buyer...
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Nov 14,2015
Minithumbup
By:
Nov 14,2015
0 people found
this helpful
I dealt mostly with Teresa and she was excellent very efficient, friendly and made the whole process simple and straightforward. Justin was also very helpful and constructive. Teresa organised an open day which got us a buyer. They handled all aspects of the sale and negotiations and did a great job for us. We were unfamiliar with the open day approach not having sold a property in the last two decades and neither of my siblings live in this area. Teresa explained and reassured with great patien...
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Comment on agent fees
The price they achieved more than covered their fee. I spoke to a neighbour selling their property who were also using Cromwells and they gave excellent feedback too.
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Nov 05,2015
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Nov 05,2015
0 people found
this helpful
I dealt with both and they were excellent. Gave me sound advise on valuation of our flat and advertised it promptly we sold our flat overnight. Justin went extra mile working out of ours to get this done. He was very professional, precise and very friendly at the same time. Excellent customer services, he was at the end of the phone all the time I called or he could come back immediately. I wouldn't have asked for more. To sum it up to one sentence he is one in a million estate agents. He is pro...
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Comment on agent fees
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Nov 03,2015
Minithumbdown
By:
Nov 03,2015
8 people found
this helpful
we put an offer in on a property, which was accepted and we went through the conveyancing process. Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. They then told us we had 6 weeks to complete!! We had finished answering our buyers solicitors question which took 10 weeks we then had another 3 weeks before we exchanged and completed which was guided by our solicitors, and cromwells dec...
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Jun 08,2015
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Jun 08,2015
0 people found
this helpful
After a very long unpleasant property search, dealing with cromwellls was a pleasure. Teresa was always personable and reterned out calls, acting on any enquiries we had immediately ensuring prompt responses. She also dealt with a negotiating issue incredibly well - helping us to resolve it speedily and calmly and with an outcome that everyone involved was happy with. Id highly recommend, refreshing to meet good agents! Claire Coady...
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Jun 07,2015
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Jun 07,2015
0 people found
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We recently bought through Cromwells in Carshalton Beeches. The end to end service was truly excellent. We found ourselves in the middle of a long and messy chain. Teresa actively managed the chain in a very professional way. All calls were reurned very quickly and Cromwells were very quick to push enquiries up the chain. The chain would almost certainly have collapsed without all their hard work. At times it definitely felt like they were the only agents in the chain who cared. Than...
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Apr 27,2015
Minithumbdown
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Apr 27,2015
6 people found
this helpful
Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff. As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the first viewing to one of their properties. The agent failed to turn up to the first viewing. After a lot of hard work we managed to get the agent to rearrange a viewing for us three hours later that day. Of course the agent wasn't av...
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What agent could do to change your mind?
this agent should first and foremost train their staff in customer service. They should confirm bookings, turn up to bookings and do their best to service the requests of their customers. Rudeness is unacceptable under any circumstances.
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Nov 26,2014
Minithumbdown
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Nov 26,2014
8 people found
this helpful
Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? They were clearly not acting in sellers best interests as allegedly no other offers allowed to be made and clearly no concern over the buyers. This is unscrupulous behaviour and should not be tolerated. I would avoid estate a...
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What agent could do to change your mind?
Be professional and stop messing potential customers around. Your acts should incur a fine at the very least.
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Aug 29,2011
Minithumbdown
By:
Aug 29,2011
17 people found
this helpful
We put an offer on a house via this agent. It was completely refused and the agent said owner strictly asks for the asking price. We thought it was too much for that particular property so we gave up on that. When we wanted to see another house via same agent they treated us as if we were not a serious buyer and they told us we did not counteroffer with the previous property which clearly they told me the owner does not accept anything less than the asking price. I told them how could they class...
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Areas covered
  • SM1
  • SM2
  • SM5
  • SM7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 64% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £440,000
  • Max: £560,000

Letting No data



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Teresa  - upload your photo Teresa
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Ian  Jordan  - upload your photo Ian Jordan
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Last updated at 5:01 PM 05/11/2015 by Phil Lever

Complaints Procedure

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Last updated at 5:01 PM 05/11/2015 by Phil Lever

Awards won by Cromwells Estate Agents, Carshalton SM5 3NP

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