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Walsall, WS1
1/5, 4 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
No Staff Registered
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Frustrated Fella!
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Countrywide Residential Lettings
131 Lichfield Street, Walsall, West Midlands
WS1 1SL
01922 432009
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Countrywide Residential Lettings Branches (View All 102)
i am a former tenant of a ...
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1 Star Review
By : 'c'
Services : Letting( As a Tenant )
Would you recommend ? : No
6 Aug 2012
People found this helpful1
i am a former tenant of a property in waslsall myself and my partner viewd this property in july 2011 and where talked into believe that it was going to be our ideal first home together the staff where absolutly fantastic in branch and we could not fault them they kept us informed and made sure we... Read Full Review
What agent could do to change your mind?
never again will we ever use countrywide residential lettings worst agents about
Comments (0)
i am a former tenant of a property in waslsall myself and my partner viewd this property in july 2011 and where talked into believe that it was going to be our ideal first home together the staff where absolutly fantastic in branch and we could not fault them they kept us informed and made sure we knew what was going on within 6 days the keys for the property where ready to be picked up and we where allset to move in. the first few months in the property we had a few issues with maintainance that took a while to get sorted.. the months went on and the property got worse and countrywide couldnt care less as a business on many occations we got told that someone would be in touch very soon and we would wait for days or weeks but if we where to break an agreement with themselvs they where on the phone or emailing strait away the final straw came for us when the tiles on the bathroom wall fell off in the december of 2011 property maintainance was called out and they said the problem would be sorted... a contracter came out to the property and told ourselves that the damage was caused by damp and would need drying out and plastering again this work was started and then stopped leaving the bathroom cold and damp after numerous calls to countrywide property maintainance they said the work would be completed it took so long we treatned not to pay the rent until it was fixed as it was beond a joke the next thing we heard the contractor would be round the next day to finish the work.. by May 2012 the work was finally complete. later in may 2012 myself and my partner had letters sent to the property off the letting agents on opening this letter we where greatly surprised that the landlord had served us our notice to leave the property and we had until 01/08/12 to vacate the property and hand the keys back on this i rang countrywide and asked the reasons to why we where given notice to leave the property the lady on the other end of the phone was very rude and told us the landlord had given no reasons to why. i contacted a local solicitor to see where we stood on asking the reasons to why the landlord wanted to end our contract on the property we where told that a reason should be given in the end of contract notice. on this i contacted countrywide again asking them why and i was told by a member of staff that she still had gave no reason and then on that the member of staff i was talking to told me that if i could do her job better to do it and if i knew better i should take it up with the letting agents and was very rude towards myself.
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c j harris said about Countrywide Residential Lettings
Services : Letting( As a Tenant )Date: 6th Aug 2012
i am a former tenant of a property in waslsall myself and my partner viewd this property in july 2011 and where talked into believe that it was going to be our ideal first home together the staff where absolutly fantastic in branch and we could not fault them they kept us informed and made sure we knew what was going on within 6 days the keys for the property where ready to be picked up and we where allset to move in. the first few months in the property we had a few issues with maintainance that took a while to get sorted.. the months went on and the property got worse and countrywide couldnt care less as a business on many occations we got told that someone would be in touch very soon and we would wait for days or weeks but if we where to break an agreement with themselvs they where on the phone or emailing strait away the final straw came for us when the tiles on the bathroom wall fell off in the december of 2011 property maintainance was called out and they said the problem would be sorted... a contracter came out to the property and told ourselves that the damage was caused by damp and would need drying out and plastering again this work was started and then stopped leaving the bathroom cold and damp after numerous calls to countrywide property maintainance they said the work would be completed it took so long we treatned not to pay the rent until it was fixed as it was beond a joke the next thing we heard the contractor would be round the next day to finish the work.. by May 2012 the work was finally complete. later in may 2012 myself and my partner had letters sent to the property off the letting agents on opening this letter we where greatly surprised that the landlord had served us our notice to leave the property and we had until 01/08/12 to vacate the property and hand the keys back on this i rang countrywide and asked the reasons to why we where given notice to leave the property the lady on the other end of the phone was very rude and told us the landlord had given no reasons to why. i contacted a local solicitor to see where we stood on asking the reasons to why the landlord wanted to end our contract on the property we where told that a reason should be given in the end of contract notice. on this i contacted countrywide again asking them why and i was told by a member of staff that she still had gave no reason and then on that the member of staff i was talking to told me that if i could do her job better to do it and if i knew better i should take it up with the letting agents and was very rude towards myself.
MOVING OUT AUDIT
myself and my partner where both prescent at the property audit and have ricently had the outcome back off this when we where given our notice it stated that the property was to be cleaned and tidy myself and my parent cleaned the property was cleaned from top to bottom the next this we had back that there was a £100 bill for cleaning and a contract cleaner was sent out to clean the oven when this was done by ourselves they also said that we had broken the fridge when this was already broken when we had moved in and they where informed about this problem on getting the keys.. myself and my partner unfortunatly where left homeless and unable to afford another property and countrywide have withheld our £495 security deposit saying it will be used to clean the propery and fix things that have supposedly been broken by ourselves this matter will be taken furthur and legal action against the company will be taken if necessary please just be aware of the problems we have had....
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Beyond Disappointing... 1. ...
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1 Star Review
By : 'angrytenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Jan 2012
People found this helpful9
Beyond Disappointing... 1. Countrywide has some of the highest agent admin fees around to get into a rental property. Expect to spend serious £ £ £ . 2. There is no month to month rolling allowed at the end of our 12 month contract. This has been a nightmare for us as we are trying to... Read Full Review
What agent could do to change your mind?
This is addressed in part to the branch but mostly to Countrywide as a whole: 1. Try to lower your administration fees 2. Try to lower your lease renewal fees and do not punish long term tenants by doubling them 3. Inspect the property before tenants move in to insure it is clean to an acceptable degree. Have all rubbish removed or a firm arrangement agreed. 4. I understand you have troublesome tenants, but you shouldn't assume all of us are miserable low-life troublemakers. Give us some respect. 5. Provide tenants the ability to write down complains themselves at inspection. This clears up miscommunications to the landlord. 6. Give the option of a rolling contract after the 12 month period. As you know this is already offered with other agencies. 7. Four inspections per year is quite excessive and constitutes a disruption of quiet enjoyment to your tenants that keep house and gardens tidy. 8. The words you use in your letters are threatening and in most cases unnecessary. This makes tenants highly defensive and increases hostility.
Comments (0)Beyond Disappointing...
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angrytenant said about Countrywide Residential Lettings
Services : Letting( As a Tenant )Date: 24th Jan 2012
Beyond Disappointing...
1. Countrywide has some of the highest agent admin fees around to get into a rental property. Expect to spend serious £ £ £ .
2. There is no month to month rolling allowed at the end of our 12 month contract. This has been a nightmare for us as we are trying to buy a house while avoiding another costly contract.
3. Expect your annual lease renewal fees to double (ours went from £ 80 to £120 in 1 year). This is what they charge to print out and send last year's lease with a new date on it. Can you please justify this cost?
4. Our upstairs tap wasn't fixed for 6 months (issue with maintenance dept).
5. We received threatening letters about owing money (due to their accounting error). We spent £20 in phone calls and had to escalate the issue to head office to clear this up. That was because after 2 months of trying to get them to fix the error at our local branch, we were told quite bluntly that the amount wasn't worth their time researching to clear our account. After 4 months of stress we would appreciate an apology from Countrywide.
6. We are regularly treated with significant disrespect, even though we always pay full rent out of our bank account on time.
7. Our entire downstairs floor was covered in plaster when we moved in. I spent 2 weeks scrubbing floors. Our Dyson died on the upstairs carpet it was so dirty. It was really good that the windows were replaced (hence the plaster) but the property was not suitable for moving in. After waiting over a 10 days to see if they were planning to remove the mess outside, we had to call the council to collect a large amount of bin bags and loads of old carpet that we found on the path and stuffed in the back shed. (Just to add, the upstairs sink was hanging off the wall like a rotten tooth, and the entire exterior wall needs damp proofing ASAP.) An agency this size should keep on top of quality & cleanliness standards. Countrywide needs to prove why they deserve to charge high fees. Their quarterly inspections are slightly insulting in this respect and feel more like an invasion of quiet enjoyment.
Overall our experience with Countrywide has been beyond disappointing. One comes to the conclusion after reading all the complaints against them that staff training at Countrywide breeds a culture of blatant mistreatment of both tenants and landlords.
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I've been living in my flat ...
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1 Star Review
By : 'Frustrated'
Services : Letting( As a Tenant )
Would you recommend ? : No
17 May 2011
People found this helpful4
I've been living in my flat for 18-months and the members of staff at this branch are so frustrating to deal with. I'm absolutely staggered by their incompetence. They've tried increasing my rent by £30 a month on my landlord's behalf - without telling my landlord, who wasn't happy about... Read Full Review
Comments (0)I've been living in my flat for 18-months and the members of staff at this branch are so frustrating to deal with. I'm absolutely staggered by their incompetence.
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Frustrated Fella! said about Countrywide Residential Lettings
Services : Letting( As a Tenant )Date: 16th May 2011
I've been living in my flat for 18-months and the members of staff at this branch are so frustrating to deal with. I'm absolutely staggered by their incompetence.
They've tried increasing my rent by £30 a month on my landlord's behalf - without telling my landlord, who wasn't happy about it!
They changed my electricity supplier - I have no idea how - by mistake. I had no knowledge of this before I had letters through the post. It took me 8 weeks to change it back and I was unable to go back onto my original tariff.
When the central locks on the entrance to the building needed repairing, I phoned the Walsall branch to ask for the number of a maintenance contractor - as they 'manage' the property. They didn't have access to the number and told me to Google a few names they gave me.
When I've phoned my landlord directly to repair things that have broken for the 3rd time, they question why I'm not using them.
Such a frustrating and flawed franchise. Avoid if you can.
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[[EDIT ORIGINAL START]] This ...
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1 Star Review
By : 'Twinkle'
Services : Letting( As a Tenant )
Would you recommend ? : No
25 May 2010
People found this helpful2
[[EDIT ORIGINAL START]] This branch threatened to evict me and left the message on my phone http://www.youtube.com/watch?v=XBriMIP7Vh0 Then this company after making me and my family homeless, all this for complaining about damp and conditions that developed in the property. They moved my... Read Full Review
Comments (0)[[EDIT ORIGINAL START]]
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Twinkle said about Countrywide Residential Lettings
Services : Letting( As a Tenant )Date: 24th May 2010
[[EDIT ORIGINAL START]]
This branch threatened to evict me and left the message on my phone http://www.youtube.com/watch?v=XBriMIP7Vh0
Then this company after making me and my family homeless, all this for complaining about damp and conditions that developed in the property. They moved my deposit to another company that now take 3 months to resolve our dispute, that means they keep my money for another 3 months and keep the interest at that disgraceful company likewise Angela Parton the branch manager that runs this shower i am going to complain to my MP
[[EDIT ORIGINAL END]]
This branch threatened to evict me and left the message on my phone http://www.youtube.com/watch?v=XBriMIP7Vh0
Then this company after making me and my family homeless, all this for complaining about damp and conditions that developed in the property. They moved my deposit to another company that now take 3 months to resolve our dispute, that means they keep my money for another 3 months and keep the interest at that disgraceful company. I am going to complain to my MP.
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