1 Star Review
Feb 24,2020
By:
'PISSED'
Feb 24,2020
Branch: London, 1 Naoroji Street
Services: They manage our building
Would you recommend?: No
Postcode: TW1
Branch: London, 1 Naoroji Street
They manage our building
Postcode: TW1
1
people found
this helpful
SDL Bigwood have not given our property any services for 2 years, but have sent invoices, threatening letters and bills for £60 for every letter sent out. A lady name Deborah Cain there has no morales at all. Do not allow this company to manage your building...
read full review
1
people found
this helpful
Was this helpful?
Yes
“o not buy an apartment managed by SDL Bigwoods....”
1 Star Review
Jul 29,2019
By:
'Liz'
Jul 29,2019
Branch: Birmingham, 104-106 Colmore Row
Services: Property Management
Would you recommend?: No
Postcode: B14
Branch: Birmingham, 104-106 Colmore Row
Property Management
Postcode: B14
6
people found
this helpful
SDL Bigwoods have managed to turn our once lovely apartments into crumbling, filthy hovels, its criminal what they are getting away with!!
Everone needs to contact the Property Ombudsman to report!...
read full review
Comment on agent fees
Raised fees this year 10% when they do nothing!!
6
people found
this helpful
Was this helpful?
Yes
“Useless & money grabbing...”
1 Star Review
Jun 13,2019
By:
'Bramleys,'
Jun 13,2019
Branch: Nottingham, 3-4 Regan Way,
Chetwynd Business Park
Services: They manage our estate
Would you recommend?: No
Postcode: B62
Branch: Nottingham, 3-4 Regan Way,
Chetwynd Business Park
They manage our estate
Postcode: B62
5
people found
this helpful
1 star is generous!!Service charge increases every year then we get a further bill as they say the charge we have paid does not cover costs. The site is not maintained and management costs are very high. They don't return your calls and what little ...
read full review
Comment on agent fees
Too high and increase every year- not by small amounts
5
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 28,2019
By:
'Catherines'
May 28,2019
Branch: Birmingham, 104-106 Colmore Row
Services: They manage our building
Sold price: £280000
Would you recommend?: No
Postcode: B90
Branch: Birmingham, 104-106 Colmore Row
They manage our building
Sold price: £280000
Postcode: B90
5
people found
this helpful
Stay away from them do not go anywhere near them, they can not be trusted, they consistently can not be contacted and lie to you. They need to be shut down, they charge inflated prices for doing very little and then ignore the fact we ...
read full review
Comment on agent fees
over inflated and could not care about anything.
5
people found
this helpful
Was this helpful?
Yes
“Bigwoods, apalling service...”
1 Star Review
Jan 14,2019
By:
'Gary'
Jan 14,2019
Branch: Birmingham, 45 Summer Row
Services: Lettings (as a Tenant)
Sold price: £125000
Would you recommend?: No
Postcode: B14
Branch: Birmingham, 45 Summer Row
Lettings (as a Tenant)
Sold price: £125000
Postcode: B14
6
people found
this helpful
Absolutely no interest in our property or maintaining the infrastructure, getting flooded because they failed in their duty to take up issues with builder within the 10 year guarantee, no cleaning as hadn't paid the cleaners for 8 months! yet have just put our service charge up ...
read full review
Comment on agent fees
fine you as soon as its late, yet never get bills out on time, I just pay now when I think its due as have been fined for not paying when I didn't even get a bill!! appalling value for money !!!! any builder giving this company the management needs shooting but I am guessing that Bigwoods pay them to get the contract so they can fleece people.
6
people found
this helpful
Was this helpful?
Yes
“Excellent customer service...”
5 Star Review
Nov 26,2018
By:
'Melanie'
Nov 26,2018
Branch: Stratford upon Avon, 2-3 Union Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CV1
Branch: Stratford upon Avon, 2-3 Union Street
Lettings (as a Landlord)
Postcode: CV1
0
people found
this helpful
I have had regular contact with both. Chelsea Clarke and Erin Cooling over recent months. The customer service they provide is excellent. They are consistently friendly, helpful, efficient and respond promptly. Would most certainly recommend....
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 02,2018
By:
'#####'
Nov 02,2018
Branch: Birmingham, 104-106 Colmore Row
Services: Property Management
Would you recommend?: No
Postcode: B90
Branch: Birmingham, 104-106 Colmore Row
Property Management
Postcode: B90
8
people found
this helpful
WORST SERVICE, NEVER GET A REPLY TO E-MAILS FOR WEEKS ON END, CHARGED A FORTUNE FOR WORKS THAT NEVER GET CARRIED OUT AND WHEN THEY DO ITS POOR WORKMANSHIP. THE LIST IS ENDLESS!!!!...
read full review
Comment on agent fees
RIP OFF
8
people found
this helpful
Was this helpful?
Yes
“words do not express........”
1 Star Review
Oct 04,2018
By:
'Angela'
Oct 04,2018
Branch: Birmingham, 45 Summer Row
Services: They manage our building
Would you recommend?: No
Postcode: LE2
Branch: Birmingham, 45 Summer Row
They manage our building
Postcode: LE2
6
people found
this helpful
How poor this company is. Four years of invoicing mistake (always in their favour of course). Letters from companies house fining us for not submitting accounts which was their job. Then we find out our building insurance had lapsed and we were uninsured. There is ...
read full review
Comment on agent fees
money for nothing
6
people found
this helpful
Was this helpful?
Yes
“Poor service and lack of concern...”
1 Star Review
May 11,2018
By:
'Brum'
May 11,2018
Branch: Birmingham, 104-106 Colmore Row
Services: They manage our building
Would you recommend?: No
Postcode: B15
Branch: Birmingham, 104-106 Colmore Row
They manage our building
Postcode: B15
5
people found
this helpful
I've lived in flats and dealt with management companies for little under 10 years. No management company is perfect and ideally all would be cheaper, however I have never had any specific issues with a management company until I have starting dealing with SDL.
Firstly, the ...
read full review
Comment on agent fees
Expensive. Already over £100 a month and they are looking to increase their costs after less than 6 months of managing the residence.
5
people found
this helpful
Was this helpful?
Yes
“This company have been atrocious and have mismanaged my site ......”
1 Star Review
Feb 23,2018
By:
'NLane'
Feb 23,2018
Branch: Nottingham, 3-4 Regan Way,
Chetwynd Business Park
Services: They manage our building
Would you recommend?: No
Postcode: NG18
Branch: Nottingham, 3-4 Regan Way,
Chetwynd Business Park
They manage our building
Postcode: NG18
6
people found
this helpful
This company have been atrocious and have mismanaged my site for over 2 years. Exorbitantly high service management charges are matched by appallingly low service standards....
read full review
Comment on agent fees
Exorbitant relative to the site
6
people found
this helpful
Was this helpful?
Yes
“One of the worst companies I have ever had the ......”
1 Star Review
Dec 28,2017
By:
'Flat'
Dec 28,2017
Branch: Birmingham, 104-106 Colmore Row
Services: They manage our building
Would you recommend?: No
Postcode: CV4
Branch: Birmingham, 104-106 Colmore Row
They manage our building
Postcode: CV4
9
people found
this helpful
One of the worst companies I have ever had the misfortune of dealing with. Demanding payment for 'historic charges' relating to 2015, despite not providing any evidence to prove where these fees originate from. Ignored the majority of correspondents when I asked for proof/detail of ...
read full review
Comment on agent fees
High fees for little work. Additional fees keep being added, without any proof of work being carried out provided.
9
people found
this helpful
Was this helpful?
Yes
“Unfortunately I have to agree with all of the below ......”
1 Star Review
Dec 14,2017
By:
'KCG'
Dec 14,2017
Branch: Southampton, 46a Leigh Road
Services: They manage our building
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 46a Leigh Road
They manage our building
Postcode: SO14
9
people found
this helpful
Unfortunately I have to agree with all of the below comments. SDL manage our building, we pay an extortionate amount on annual 'maintenance' + additional fees (eg. £850 for internal decoration, paid in August ago, the work is still yet to be completed).
Additionally the communication from ...
read full review
Comment on agent fees
Very expensive - but it wouldn't even be problem if the building was maintained and planned work was done!
9
people found
this helpful
Was this helpful?
Yes
“As others have said this company does not even deserve ......”
1 Star Review
Oct 31,2017
By:
'Henry'
Oct 31,2017
Branch: Birmingham, 45 Summer Row
Services: They manage our building
Would you recommend?: No
Postcode: M40
Branch: Birmingham, 45 Summer Row
They manage our building
Postcode: M40
14
people found
this helpful
As others have said this company does not even deserve one star. They have zero interest in customer service and are outright liars and fraudsters. Unfortunately if you buy a Bovis home you will be stuck with this shambles of a company and for that ...
read full review
14
people found
this helpful
Was this helpful?
Yes
“I live in Shepton Mallet in Somerset. SDL Bigwood as ......”
1 Star Review
Jul 21,2017
By:
'SW'
Jul 21,2017
Branch: Birmingham, 104-106 Colmore Row
Services: They manage our building
Would you recommend?: No
Postcode: BA4
Branch: Birmingham, 104-106 Colmore Row
They manage our building
Postcode: BA4
8
people found
this helpful
I live in Shepton Mallet in Somerset. SDL Bigwood as others have commented are on the take and have zero interest in their clients. I brought a flat and they tried getting me to pay for the people how I brought the flat from their ...
read full review
Comment on agent fees
EXTREMELY BAD
8
people found
this helpful
Was this helpful?
Yes
“A total shambles of company, after setting a fee in ......”
1 Star Review
Jul 10,2017
By:
'no'
Jul 10,2017
Branch: Nottingham, 3-4 Regan Way,
Chetwynd Business Park
Services: They manage our estate
Sold price: £265000
Would you recommend?: No
Postcode: DE12
Branch: Nottingham, 3-4 Regan Way,
Chetwynd Business Park
They manage our estate
Sold price: £265000
Postcode: DE12
6
people found
this helpful
A total shambles of company, after setting a fee in the proposal bod not issue a contract to us but insisted on payment, carried out an illegal practice of taking money but not declaring it to companies house, have not carried out a directors update ...
read full review
Comment on agent fees
Daylight robbery
6
people found
this helpful
Was this helpful?
Yes
“Lived at Cheena Court in Norwich for 10 Years and the ......”
1 Star Review
Jun 28,2017
By:
'CTrett'
Jun 28,2017
Branch: Birmingham, 45 Summer Row
Services: They manage our building
Sold price: £156000
Would you recommend?: No
Postcode: NR8
Branch: Birmingham, 45 Summer Row
They manage our building
Sold price: £156000
Postcode: NR8
9
people found
this helpful
Lived at Cheena Court in Norwich for 10 Years and the property has never been decorated once in this time... Reported internal damage to SDL Bigwood and again hear nothing... like people have said in other reviews though.... they are quick to get JB Leitch Solicitors ...
read full review
Comment on agent fees
Increasing agency fees for no return
9
people found
this helpful
Was this helpful?
Yes
“I have contacted this office 5 times since April to get ......”
1 Star Review
Jun 03,2017
By:
'Tennant'
Jun 03,2017
Branch: Stratford upon Avon, 2-3 Union Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX16
Branch: Stratford upon Avon, 2-3 Union Street
Lettings (as a Tenant)
Postcode: OX16
6
people found
this helpful
I have contacted this office 5 times since April to get some fly tipping removed from the car park at the rear of the property I live at. I have been told it would be removed each time, and that I would get a phone call ...
read full review
Comment on agent fees
N/A
6
people found
this helpful
Was this helpful?
Yes
“Awful maintenance company, did not address maintenance issue for 5 years ......”
1 Star Review
Jun 02,2017
By:
'Disgruntled'
Jun 02,2017
Branch: Southampton, 46a Leigh Road
Services: They manage our building
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 46a Leigh Road
They manage our building
Postcode: SO14
7
people found
this helpful
Awful maintenance company, did not address maintenance issue for 5 years despite numerous call outs. I received an unexplained huge additional 'excess maintenance for end of year' invoice which exceeded my whole years maintenance charge and when challenged their response, after 2 years of querying, was they ...
read full review
Comment on agent fees
Bad
7
people found
this helpful
Was this helpful?
Yes
“The worst management company we have ever come across.They ......”
1 Star Review
May 17,2017
By:
'Larkbarrow'
May 17,2017
Branch: Southampton, 46a Leigh Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PO5
Branch: Southampton, 46a Leigh Road
Lettings (as a Landlord)
Postcode: PO5
10
people found
this helpful
The worst management company we have ever come across.
They ignore their obligations in the lease, do not respond to letters
or emails, do no repairs/maintenance to property despite high management service charges.
We are now consulting a lawyer to take them to court, ...
read full review
Comment on agent fees
High service charges and nothing done despite repeated requests.
10
people found
this helpful
Was this helpful?
Yes
“I was really horrified dealing with this company and actually ......”
1 Star Review
May 12,2017
By:
'llady'
May 12,2017
Branch: Birmingham, 104-106 Colmore Row
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: WD17
Branch: Birmingham, 104-106 Colmore Row
Lettings (as a Landlord)
Postcode: WD17
6
people found
this helpful
I was really horrified dealing with this company and actually feel very ripped off .I received an invoice for service charges to which they added several charges which I didn't understand .Called them to clarify and they said they would call back which they didn't....
read full review
Comment on agent fees
excessive penalties .
6
people found
this helpful
Was this helpful?
Yes
“The reason for selling my flat. Ever increasing fees, bad ......”
1 Star Review
Mar 27,2017
By:
'FreefromBigwood'
Mar 27,2017
Branch: Southampton, 46a Leigh Road
Services: They manage our building
Sold price: £120000
Would you recommend?: No
Postcode: SO19
Branch: Southampton, 46a Leigh Road
They manage our building
Sold price: £120000
Postcode: SO19
8
people found
this helpful
The reason for selling my flat. Ever increasing fees, bad budgeting have put me off ever owning a leasehold property again....
read full review
Comment on agent fees
Ever increasing, keen to pay out as big as possible to increase their cut.
8
people found
this helpful
Was this helpful?
Yes
“SDL Bigwood are a complete shambles of a company. They ......”
1 Star Review
Mar 16,2017
By:
'SDL'
Mar 16,2017
Branch: Southampton, 46a Leigh Road
Services: They manage our building
Sold price: £200000
Would you recommend?: No
Postcode: GU33
Branch: Southampton, 46a Leigh Road
They manage our building
Sold price: £200000
Postcode: GU33
11
people found
this helpful
SDL Bigwood are a complete shambles of a company. They recently changing their name from CP Bigwood to probably try and avoid all the bad reviews they had racked up.
As others have already said, they do not respond to emails, although they give a ...
read full review
Comment on agent fees
Over priced and providing no service whats so ever. Decorating a building with in a reasonable cost is basic management. And this is what you are being paid to do.
11
people found
this helpful
Was this helpful?
Yes
“CP/SDL Bigwood are a nightmare. Constant repair invoices coming ......”
1 Star Review
Feb 05,2017
By:
'Cheriton'
Feb 05,2017
Branch: Southampton, 46a Leigh Road
Services: Lettings (as a Tenant)
Sold price: £110000
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 46a Leigh Road
Lettings (as a Tenant)
Sold price: £110000
Postcode: SO15
8
people found
this helpful
CP/SDL Bigwood are a nightmare. Constant repair invoices coming through the post which surely should be covered by the buildings insurance. Terrible charges for external decoration works which are a waste of time. Why would you want to spend £11,000 on painting windows that have ...
read full review
Comment on agent fees
The service charge is reasonable but any other charges are most of the time unreasonable
8
people found
this helpful
Was this helpful?
Yes
“Utterly atrocious customer service. No interest in responding to e-mails, ......”
1 Star Review
Jan 13,2017
By:
'12345'
Jan 13,2017
Branch: Birmingham, 45 Summer Row
Services: They manage our building
Would you recommend?: No
Postcode: SY4
Branch: Birmingham, 45 Summer Row
They manage our building
Postcode: SY4
15
people found
this helpful
Utterly atrocious customer service. No interest in responding to e-mails, resolving serious health and safety concerns. Contact fields calls, never calls back, never responds to e-mails, sends poorly typed letters littered with typos explaining how they are going to fix the problem and then never ...
read full review
Comment on agent fees
Extortionate, unclear what we are paying for
15
people found
this helpful
Was this helpful?
Yes
“The negative reviews here pretty much sum up our own ......”
1 Star Review
Dec 05,2016
By:
'getBigwoodout'
Dec 05,2016
Branch: London, 1 Naoroji Street
Services: They manage our building
Would you recommend?: No
Postcode: RM3
Branch: London, 1 Naoroji Street
They manage our building
Postcode: RM3
7
people found
this helpful
The negative reviews here pretty much sum up our own experiences with CP/SDL Bigwood managing our block from new over the last 2 years. Awful service from day one with slow or no replies to emails/calls and many issues left unresolved to this day. ...
read full review
Comment on agent fees
the problem is not with the fees, it's with the (lack of) service and overcharging on expenses.
7
people found
this helpful
Was this helpful?
Yes
“Wish I could give no star. Poorly managed company, staff ......”
1 Star Review
Oct 30,2016
By:
'Anon'
Oct 30,2016
Branch: Birmingham, 45 Summer Row
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: B15
Branch: Birmingham, 45 Summer Row
Sales (Prospective customer)
Postcode: B15
12
people found
this helpful
Wish I could give no star. Poorly managed company, staff members lost important emails and archived the ones they didn't reply. Empty promises and showing zero interests in helping their clients. Dale Jones never returned his clients' calls. Tried to call him one day, was ...
read full review
12
people found
this helpful
Was this helpful?
Yes
“This company does not deserve the 1 star but unfortunately had ......”
1 Star Review
Oct 28,2016
By:
'KB'
Oct 28,2016
Branch: Birmingham, 104-106 Colmore Row
Services: They manage our estate
Would you recommend?: No
Postcode: ME4
Branch: Birmingham, 104-106 Colmore Row
They manage our estate
Postcode: ME4
7
people found
this helpful
This company does not deserve the 1 star but unfortunately had to give a star before I could publish review.
CPBIGWOOD now known as SDLBIGWOOD are a company that is continually ripping people off! Charge absurd fees to poorly manage properties. Charge for services that are ...
read full review
Comment on agent fees
BAD!!
7
people found
this helpful
Was this helpful?
Yes
“cP Bigwood now SDL Bigwood .The most useless company I ......”
1 Star Review
Jul 21,2016
By:
'On'
Jul 21,2016
Branch: Southampton, 46a Leigh Road
Services: Property Management
Would you recommend?: No
Postcode: SO19
Branch: Southampton, 46a Leigh Road
Property Management
Postcode: SO19
24
people found
this helpful
cP Bigwood now SDL Bigwood .
The most useless company I have ever had the misfortune to deal with.They currently manage the block of flats where I live. Over charging, poor if any communication and they allow contractors to carry out shoddy workmanship and pathetic ...
read full review
What agent could do to change your mind?
Overcharges for pretty much everything
Attached Filesnbsp;
Comment on agent fees
Overcharges for pretty much everything
24
people found
this helpful
Was this helpful?
Yes
“Awful, we are finally leaving as they have done nothing ......”
1 Star Review
May 24,2016
By:
'A'
May 24,2016
Branch: Southampton, 46a Leigh Road
Services: Property Management
Would you recommend?: No
Postcode: SO23
Branch: Southampton, 46a Leigh Road
Property Management
Postcode: SO23
12
people found
this helpful
Awful, we are finally leaving as they have done nothing for the managment fee they charge us. As DMA they were slow but got the job done, as CP Bigwood we got nothing. Zero communication or follow up and frequent lack of response or out ...
read full review
What agent could do to change your mind?
Any payment to this lot is a waste of your funds.
Attached Filesnbsp;
Comment on agent fees
Any payment to this lot is a waste of your funds.
12
people found
this helpful
Was this helpful?
Yes
“I spent ages trying to get a viewing at a ......”
1 Star Review
Apr 24,2016
By:
'ProspectiveTenant'
Apr 24,2016
Branch: Birmingham, 104-106 Colmore Row
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: B3
Branch: Birmingham, 104-106 Colmore Row
Lettings (Prospective customer)
Postcode: B3
8
people found
this helpful
I spent ages trying to get a viewing at a particular property that I had my heart set on. I sent an email, which got an initial reply and nothing else, so then I phone up to arrange a viewing and left my contact details. ...
read full review
8
people found
this helpful
Was this helpful?
Yes