CPBigwood - Birmingham, B3

11 reviews 1/5 rating
  • 55% valuation accuracy
  • 0% recommend
  • 55% fee satisfaction
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    Matthew Harris
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    accounting
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    Dale Jones
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    Sophie mason
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    Kerry Shugar
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CPBigwood

45 Summer Row Birmingham
West Midlands
B3 1JJ

0121 233 0500
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Jan 13,2017
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Kerry Shugar
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Jan 13,2017
9 people found
this helpful
Utterly atrocious customer service. No interest in responding to e-mails, resolving serious health and safety concerns. Contact fields calls, never calls back, never responds to e-mails, sends poorly typed letters littered with typos explaining how they are going to fix the problem and then never follow through. Would not touch this company with a ten foot barge pole. Would give minus 100 stars, but one is the lowest option....
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Extortionate, unclear what we are paying for
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Oct 30,2016
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Dale Jones
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Sophie mason
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Oct 30,2016
8 people found
this helpful
Wish I could give no star. Poorly managed company, staff members lost important emails and archived the ones they didn't reply. Empty promises and showing zero interests in helping their clients. Dale Jones never returned his clients' calls. Tried to call him one day, was told he was on site and when my lawyer called him she was told he was in a meeting. Different answers for different peopl calling within the same hour! I would only recommend them to the people I hate the most....
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Dec 03,2015
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site mgt
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accounting
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Dec 03,2015
9 people found
this helpful
We just can repeat again what our impression and that of the other posters is: a most ridiculously acting site manager, with practically no or VERY delayed rection (more 6 months) on our requests - just a few examples: - we send regularly a list of issues which need to be attended by CPBigwood site management - practically no answer. For example a broken electric gate to our car park court is out of function since Nov 2014 - besides a lengthy response from the contractor nothing at all happened...
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By: CPBigwood
Dec 03, 2015
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I am sorry to hear this. Would you be able to send me an email with more details, including which property to marketing@cpbigwood.com and we'll look into these matters for you. Kind Regards, CPBigwood ...
Dec 03,2015
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Matthew Harris
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Dec 03,2015
7 people found
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I can safely say cp bigwood is the most horrendous company I have had the displeasure of dealing with. I am currently in dispute with them over additional charges being billed to myself and the other occupants over redecoration of the internal walls. After a number of emails from myself and residents of our block to dispute the additional charges...as the work simply doesn't need doing!!! They continue to rudely throw their legal rights at us. I have already made payments of nearly a £1000...
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What agent could do to change your mind?
I have no idea where they would start to change my mind. Too much to list!
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Oct 14,2015
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Matthew Harris
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Oct 14,2015
9 people found
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CP Bigwood are easily one of the worst companies I have ever had the mis-fortune of dealing with. I have been trying for over 3 months to get some very basic ground maintenance conducted which should have been a matter of routine. I have constantly been lied to about this being done and on one occasion was informed it had been despite me being at the property at the time. I escalated the issue to a manager who was equally poor at answering emails, phone calls and again left me doing all the c...
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What agent could do to change your mind?
Be transparent with their charges. i.e - explain how a management fee is calculated based on the cost of the service Do what they say they will do - very simple premise
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By: Chris Price
Oct 22, 2015
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Sue, I have received a response in relation to this from Matthew Harris, unfortunately I found the response unacceptable as it again contained incorrect information and failed to address my concerns. Can you send me the details of the head of customer service, as I feel I am getting nowhere currently and would really appreciate a resolution to what should be a very simple problem to rectify. Many Thanks Chris. ...
Apr 28,2015
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Apr 28,2015
10 people found
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We own a property which is being managed by CPBigwood since Oct 2013. Since June 2014 we try to communicate with the company on a list of issues which need to be addressed. Practically no email is being answered, phone calls lead to nothing, promises to be called back were never held. Once in Nov 2014 we managed to arrange a meeting with the local rep, who promised to improve communication and to feedback solution proposals within 2 weeks. Since then no feedback arrived, and again any email rem...
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What agent could do to change your mind?
Start adapting a custom communication policy - something wich should be taken for granted
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By: Sue
Apr 28, 2015
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I am sorry to hear of these issues. I can assure you that this isn't our usual customer service and your case will be investigated. Could you please DM or email marketing@cpbigwood.com with further details to inc. your property/development and point of contact. Kind Regards Sue Randell ...
Dec 31,2014
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Dec 31,2014
10 people found
this helpful
I have been dealing with CP Bigwood for a number of years as a Landlord with property in a block of apartments where they manage the service charge. I have never dealt with such an incompetent and useless bunch of unprofessional people. I never receive responses to my emails, when I do speak to people they are rude and unhelpful and it seems they are only interested in making mistakes that end up causing me money and distress. Something should really be done about this so called 'business'....
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By: Sue Randell
Jan 02, 2015
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We are sorry to learn you are not satisfied with our service. We manage over 25,000 units across 650 developments and always aim to deliver a professional and consistent service. If you would like to forward details of your development, property manager and the issues either by DM or email marketing@cpbigwood.com we will be happy to investigate and report back. Kind Regards CPBigwood ...
Nov 18,2014
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Nov 18,2014
14 people found
this helpful
Acting as a managing agents for my block of flats this company have systematically overcharged in every way possible. Their practices are certainly unethical and possibly illegal. We formed a management company and ousted them and I would urge other leaseholders to do the same. Some hard work involved but the financial and service rewards make this very much worth the trouble. Basically you need just over 50% support of the leaseholders per block and a small independent managing agency that can...
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What agent could do to change your mind?
Stopped adding on spurious charges to the service charge bill
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Aug 29,2014
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Aug 29,2014
14 people found
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What a incompetent company!!! There is not communication, they don't do the job which they are paid to do, we have send a list of issues and they just ignored it and they even bother to do anything about it after months of complaint and several emails send so just don't bother asking them anything because they won't do it !!! It beggars believe !!!...
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By: CPBigwood
Aug 29, 2014
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I am sorry to hear this. Would you be able to send me an email regarding which property to marketing@cpbigwood.com. Kind Regards, CPBigwood ...
Aug 19,2014
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Aug 19,2014
13 people found
this helpful
We sent a list of communal issues to CPBigwood on July 4 2014 - till today (Aug 18) we did not receive any substantial response. This list contains, besides other maybe less essential problems, one which is really serious: the door to the bike shed has been heavily damaged due to heavy storms in Februar 2014. Since then (!) there is no door, several bikes have been stolen, and the only response from CPBigwood so far: well, we are still discussingthis issue with the insurance company - a real sca...
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By: ks
Sep 05, 2014
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Now more than 2 weeks passed, sevral reminder emails have been sent - the only reaction from CPBigwood was an email telling us that they will have a look - apparently they still are looking .... ...
Aug 01,2014
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Aug 01,2014
15 people found
this helpful
The worst company I have dealt with in my life, very unhelpful and rude staff. Their sole purpose is to charge as much money as possible with minimum services provided to customers. Since I have bought a property managed by them, their service charges have nearly doubled but service level has deteriorated over past few years. Windows don't get cleaned, car park is apparently not their responsibility, inside communal areas are not cleaned regularly list is endless. Only thing they are good at is...
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Areas covered
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Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
55% customers were satisfied with fees 55% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £125,000
  • Max: £132,000

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Matthew Harris - upload your photo Matthew Harris
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accounting - upload your photo accounting
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Dale Jones - upload your photo Dale Jones
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Sophie mason - upload your photo Sophie mason
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Dale Jones - upload your photo Dale Jones
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Sophie mason - upload your photo Sophie mason
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Kerry Shugar - upload your photo Kerry Shugar
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Awards won by CPBigwood, Birmingham B3 1JJ

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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