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    Rebecca
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    Hayley Wilkinson
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    Lucie
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    Sam Raey
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    david armistead
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    Stephanie Irvine
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    James Allwork
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    Ashley
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    Jason Diamond
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    John Fitton
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    Christina Lancaster
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    debbie barnes
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    Francesca Butterworth
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    Lorry Ellis
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    Vicky Belfield
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    Greg Ainsworth
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    Natalie Borg
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    kirsten tracz
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    Dannielle Magiera
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    James Gaskin.
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    Jonathan upton
Estate Agency is changing; we’re changing it. Welcome to Cowell-Norford; a leading North West based Estate Agency & Property Management firm
Cowell & Norford

106 Yorkshire Street Β , Rochdale
Lancashire
OL16 1JY

01706 860444

Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Thank you so much for all the help you have given me this past week. You really have gone the extra mile to help me get into my new home as quickly as possible....
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I chose to use Cowell norford as Danielle promised a first class service. And she delivered. I have secured an offer above asking price within 2 weeks and look forward to the sale progressing. I would happily use them again, they have helped me each step of the way even down to the mortgage. Superb start to finish....
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Comment on agent fees
Great value for money.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
I would like to say a big thank you to staff at Cowell & Norford Branch at Yorkshire Street, Rochdale. I found the experience of both looking for and securing a rental property through Cowell and Norford empowering. I met Ben Turner at the viewing and found him to be very knowledgable , friendly and took in consideration my home move needs. Communication with Ben was excellent. Upon visiting the branch I found staff very friendly , courteous and conscientious. the first thing I observed u...
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Comment on agent fees
The agent fees are agreeable , a lot of checks need to be completed and quality of work is present. It's great too that there is an online portal to checking progress, communication and phone calls brilliant.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Danielle has been great to work with, regularly keeping me up to date and easy to get hold of. Highly recommended....
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Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I was extremely satisfied with all the help I received from Jonathan Upton. A very helpful and friendly person. Everything was done to perfection. Will definitely deal with Jonathan in the near future....
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Comment on agent fees
Was very happy with agents fees. Affordable.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Jonathan is very professional and very friendly. I am still in the process of purchasing my first property and hope Jonny negotiates the price I'm after. Let's hope he does so I can keep coming back to him and recommend the 5th star. Yes, definitely recommend....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
As a first time Tennant I was so nervous about the whole process but kirsten made every thing so easy the whole process was smooth and the service that was provided was amazing and the staff were a great help always keeping us in the loop with what was going on so 5 star rating seems the best to go with...
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Comment on agent fees
The fees all though pricey are worth every penny for the service you get
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Cowell and Norford manage the letting of 2 properties I own. I have been using them for over 7 years and during that time have established a great working relationship with them and in particular with Deb Barnes. I have always found the company and Deb in particular to be helpful,efficient and professional at all times....
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Comment on agent fees
I feel that the fees are reasonable for the service provided
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Also need to mention Chris & Deb - whole experience from initial enquiry through to reporting maintenance/repair issues has been dealt with extremely quickly & professionally. Excellent staff work ethics demonstrated through excellent team work. Well done to all involved. I'd be proud if these were my employees. Definite candidates for performance related bonuses !!!!...
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Comment on agent fees
Mid range - not the cheapest or the dearest but I've had my moneys worth !!!
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Danielle has been absolutely amazing! With two difficult Solicitors on either side of the dale, she's been extremely helpful and supportive with helping me purchase my property. If it wasn't for Danielle's help I'd have been completely stuck. Not to mention how friendly and polite she is. I really can't thank her enough....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Natalie has been my point of contact this summer during a particularly difficult time with a tenancy. Despite the frustrations of the legal system & the resulting slow paced eviction/repossession process Natalie has been 100% available whenever I have needed urgent advice & has been able to clarify the progress of every stage. She has been a pleasure to deal with....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Goes above and beyond whats expected of her. very Approachable, friendly and gets done what she says she will. Thankyou very much for helping with my issue...
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Comment on agent fees
about average,
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Natalie has taken out all the hard work involved with renting a property and liaising with tenants on my behalf. I feel I can trust Natalie with any outstanding issues as she always takes it upon herself to follow up any ongoing issues, keeping me updated on a regular basis. It is clear Natalie cares about delivering an excellent service and meeting the needs of both myself and the tenants. Natalie is professional and reliable, always endeavours to answer my questions and provide the advice I ne...
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Comment on agent fees
Agent's fees are worth every penny due to the expertise and peace of mind they can provide.
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Received a great service in terms of being very responsive with good communication. The problem was actioned and resolved within the same day of picking up my query....
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Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Been a landlord myself I've dealt with different agencies and so far I would highly reccommend them. Now that I live in Manchester I'm renting a property myself and I must say that this has been an easy process. Kirsten is keeping my up to date every step of the way with updates with my upcoming rental. So far I've been very impressed with the service and can't wait to move in on December. Kirsten is very polite and knowledgable and knows exactly what step the process is up to. Thank you for mak...
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Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
It has been a pleasure dealing with Natalie. So customer focused. I can approach Natalie, at any time we have great rapore which is fabulous. She endeavours to sort out any issues I have (personal or otherwise) a pleasure to know her xx...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
1 people found
this helpful
Kirsten was polite, professional and very approachable. I was anxious to get into the property so called up several times but she never made me feel like a nuisance and was happy to keep me updated with my application process....
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Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
James is an outstanding agent representing his organisation due to his people skills I have now made an offer to purchase a house. Which I think I wouldn't have done if James didn't make all the necessary arrangements around my busey schedule. We are now. Fantastic services from his assistant Amy aswell very efficient and precise. Keep up the good work...
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Comment on agent fees
Good
Was this helpful? Yes
By: James Gaskin
Oct 26, 2016
View all comments (1)
Hi Mr Iqbal. Many thanks for your kind words, it was a great pleasure assisting you in your house search and I am delighted the house you have bought is to your liking. I look forward to speaking to you in the not too distant future. James....
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
I used the services of James to purchase a property, I found him to be friendly and professional in all dealings. He attempted to find answers to all the questions I had about the property and it's location. I would definitely recommend his services....
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Comment on agent fees
Agent fees commensurate with the market norm.
Was this helpful? Yes
By: James Gaskin
Oct 24, 2016
View all comments (1)
Hi Simon, Many thanks for your kind review, it was with great pleasure that I had the opportunity to service you and look forward to any future interactions we may have. Kindest regards, James Gaskin....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
1 people found
this helpful
Having never rented a property before. I have nothing to compare with, but, I found Kirsten very helpful with all the questions I asked, and the viewings I requested. She certainly provided me with lots of of other properties that matched my criteria also....
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Was this helpful? Yes
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
Debbie was very efficient dealing with a tenancy related repair. Clear and informative throughout! Debbie also offered advice about their services and discussed how pro active they are for the landlord and tenant....
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Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
very professional service i have sold 2 houses with this estate agent and there quality and customer service is A*!!! really would recommend them!!...
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Comment on agent fees
GOOD
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
I have been incredibly impressed by the support I've received from Cowell and Norford. Danielle Magiera has been faultless in her efficiency and promptness of reply. Moving home is an incredibly challenging time, having a friendly voice on the end of the phone who is prepared to do what they can to help is priceless. I have no hesitation whatsoever in recommending Cowell and Norford, and if you can deal with Danielle you will be very pleased I'm sure....
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Was this helpful? Yes
Aug 05,2016
Minithumbdown
By:
Aug 05,2016
0 people found
this helpful
What a total waste of time! They initially forgot about me until I reminded them! Then they panicked and arranged 2 viewings both of which I had to chase for feedback! Typical estate agent, put it on rightmove and wait for the phone to ring!! Assuming they would bother to answer it!!...
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What agent could do to change your mind?
Total rip off!!
Comment on agent fees
Total rip off!!
Was this helpful? Yes
Jul 15,2016
Minithumbdown
By:
Jul 15,2016
0 people found
this helpful
I changed to this agency from another local agency worst mistake ever. The tell you one thing then do another, if something goes wrong it's neve their fault it's YOURS! The sales manager is the most arrogant patronising person you will have to deal with speaks to you like your the lowest of the low.Wont take responsibility for them doing a poor job. Use someone else don't waste your time for the 1.5/1.75% charge...
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What agent could do to change your mind?
Extortion
Comment on agent fees
Extortion
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
We switched agents to Cowell and Norford and so pleased we did. They were so much more proactive and responsive. Danielle was tremendous in her enthusiasm and determination to get a buyer. A very professional lady . Also thanks to Rebecca , Kirsten and Hayley who were also excellent....
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Comment on agent fees
Good value
Was this helpful? Yes
Feb 27,2016
Minithumbdown
By:
Feb 27,2016
0 people found
this helpful
Rude, unprofessional, arrogant, incompetent, lacks even the basic customer service skills and cost us and the company money time and time again..... this is the sole reason we parted company with an otherwise great company.............
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What agent could do to change your mind?
resolvable and in line with others.....
Comment on agent fees
resolvable and in line with others.....
Was this helpful? Yes
Feb 15,2016
Minithumbup
By:
Feb 15,2016
0 people found
this helpful
I recently dealt with Natalie who resolved a particularly problematic issue with utter professionalism and expedience. A real credit to the Cowell & Norford team. Highly recommended....
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Comment on agent fees
Industry standard
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Great Service from Francesca keeping me up to date with communications and chasing the other party to ensure a timely conclusion. Also a mention to James in finance who offered great advice and some direction for us. Thanks...
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Was this helpful? Yes
Dec 14,2015
Minithumbdown
By:
Dec 14,2015
3 people found
this helpful
I called Cowell-Norford last Wednesday to book a viewing of a bungalow in Littleborough. The viewing was booked for the Friday that week at 10:30am. I explained on the telephone that we were travelling up from south Wales especially for viewings (the plan is to relocate in early January 2016). We didn't hear from Cowell-Norford in the interim, so we assumed the viewing was still going ahead. We arrived 10 minutes early for the viewing. At 10:30am no one had shown up, so I called Cowell-Norford....
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Was this helpful? Yes
Areas covered
  • OL16
  • OL15
  • OL10
  • OL11
  • M25
  • M26
  • M45
  • BL0
  • BL8
  • BL9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£73,000
  • Max: Β£260,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 20 1 19 2 19 2 5 7
Rebecca  - upload your photo Rebecca
1 reviews

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Hayley Wilkinson - upload your photo Hayley Wilkinson
2 reviews

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Lucie  - upload your photo Lucie
2 reviews

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Sam Raey - upload your photo Sam Raey
11 reviews

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david armistead - upload your photo david armistead
1 reviews

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Stephanie Irvine - upload your photo Stephanie Irvine
7 reviews

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James Allwork - upload your photo James Allwork
4 reviews

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Ashley  - upload your photo Ashley
3 reviews

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Jason Diamond - upload your photo Jason Diamond
3 reviews

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John Fitton - upload your photo John Fitton
2 reviews

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Christina Lancaster - upload your photo Christina Lancaster
6 reviews

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debbie barnes - no image available debbie barnes
Lettings Manager
14 reviews

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Francesca Butterworth - upload your photo Francesca Butterworth
9 reviews

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Lorry Ellis - upload your photo Lorry Ellis
1 reviews

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Vicky Belfield - upload your photo Vicky Belfield
1 reviews

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Greg Ainsworth - no image available Greg Ainsworth
Lettings
3 reviews

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Natalie Borg - no image available Natalie Borg
Lettings administrator
8 reviews

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kirsten tracz - no image available kirsten tracz
lettings negotiator
8 reviews

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Dannielle Magiera - upload your photo Dannielle Magiera
11 reviews

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James Gaskin. - upload your photo James Gaskin.
2 reviews

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Chris Brearley - upload your photo Chris Brearley
1 reviews

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Amy  - upload your photo Amy
1 reviews

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Danill  - upload your photo Danill
1 reviews

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Ben Turner - upload your photo Ben Turner
2 reviews

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Jonathan upton - upload your photo Jonathan upton
2 reviews

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Last updated at 10:18 AM 06/03/2014 by Michael Cowell

Complaints Procedure

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Last updated at 10:18 AM 06/03/2014 by Michael Cowell

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