• Hayley Wilkinson
    Hayley Wilkinson
  • Christina Lancaster
    Christina Lancaster
  • Christina Lancaster
    Christina Lancaster
  • Natalie Borg
    Natalie Borg
  • Kirsten Tracz
    Kirsten Tracz
  • Chris Brearley
    Chris Brearley
  • Ben Turner
    Ben Turner
  • Jonathan upton
    Jonathan upton
  • Michael Cowell
    Michael Cowell
  • Dan Le Brocq
    Dan Le Brocq
  • deb barnes
    deb barnes
  • upload your photo
    deb Barnes
We opened our doors nearly 40 years ago and have widely been regarded as the areas leading and most respected independent property sales and lettings business, with a strong emphasis on great service and impressive results. Our local knowledge and expertise is undeniable. Over the years we have challenged tradition to improve the way our industry operates in reposnse to our customers needs. We are proactive, innovation is at the heart of every area of our business. We are absolutely comm Read full description...itted to delivering an exceptional service that exceeds the expectation of our clients. Our customer service questionnaire consistently show that 97% of our customers rated our service as outstanding and would be happy to recommend us to friends and family. A record we are very proud of. We believe in strong marketing strategies and maximum exposure whilst offering competitive fees. We offer a complete spectrum of services, if its about property - we can help! Our select brand leads the way in showcasing large or highly individual homes. Properties are often presented with video footage including drone images creating a unique perspective, professional photography, individual property micro websites and many other unique and high quality marketing tools. We will work timelessly on your behalf to exceed your expectations of our service and our abilities. These are our principles, they are at the heart of everything we do.
Cowell & Norford

106 Yorkshire Street Rochdale
Lancashire
OL16 1JY

01706 860444

Feb 18,2017
Minithumbup
By:
Feb 18,2017
Featured Review
0 people found
this helpful
Natalie has been extremely helpful for me and very professional during a tricky time with a difficult new tenant , she constantly keeps me informed with all that's happening with my property. Very pleased with her attitude and would highly recommend ....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2017
Minithumbup
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Feb 14,2017
Featured Review
0 people found
this helpful
Excellent communication. Reasonable fees. Good viewing. They answered all our requests. I am happy with the service I had and were able to move into my new house very quickly and on the date I wanted. Thank you ! Angie and Roger...
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Comment on agent fees
Excellent service and staff
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Feb 13,2017
Minithumbup
By:
Feb 13,2017
Featured Review
0 people found
this helpful
Hi Whenever we need a repair, then Debbie is just a brief email away. Her attention is thorough and speedy. Many thanks Eddie Thomas...
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Feb 10,2017
Minithumbup
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Feb 10,2017
Featured Review
0 people found
this helpful
Very kind and welcoming, answered all questions i had. Very helpful through the whole process. Big thumbs up to ben...
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Comment on agent fees
Good
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
Featured Review
0 people found
this helpful
Selling property with Cowell-Norford is as straight forward as it gets I met Jonathon at the property. He informed me of the cost of using Cowell-Norford I agreed photographs were taken and property then properly advertised the house sold in 3 days.He arranged all the viewings and I got feedback from every viewing and they got what I wanted for the property so a big well done to them....
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Comment on agent fees
They are a little more than some estate charge but in my experience worth it they did a good job for me and are worth their fee
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
1 people found
this helpful
We would definitely recommend Cowell & Norford - especially Chris who was very professional and helped us throughout the entire process of getting our first home together, Always polite and very conscientious....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 07,2017
Minithumbdown
By:
Feb 07,2017
0 people found
this helpful
Have not got a thing right so far even got the name of my Solicitor wrong. Never return phone calls have to be chased all the time. Not professional in any way am very disappointed...
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Feb 03,2017
Minithumbup
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Feb 03,2017
0 people found
this helpful
very professional and smooth process, she kept me in the loop at all times via email and by telephone, my queries where deal with on point of contact. overall im very impressed with the whole experience as moving can be a very stressful experience, Kirsten was always very polite and well mannered friendly approach which is what a customer likes....
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Comment on agent fees
fees I feel are a bit of a money spinner all the extra bits soon mount up however I guess that's just business, so I was happy to pay them
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Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
Excellent 5* friendly estate agent. Highly recommend them . Thank you for all your effort and your 1st class service. I will definitely use them again ....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Kirsten Has been very friendly, professional and efficient. We're impressed and grateful for the help she has provided! :D...
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Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
Both Kirsten and Ben have been fantastic on helping with my move. Ben was totally on the ball helping view the property at such short notice and Kirsten has been the most helpful with getting all paper work over to me to make this process so much easier. Many thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Recently moved house and I found this agency so helpful with answering all my questions and they were very efficient with responses to my calls and emails. Would highly recommend!...
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Comment on agent fees
They deserve their fee
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Highly professional and friendly, good communications and always available from start to finish, took property off the market quite quickly....
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Comment on agent fees
None
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Thank you so much for all the help you have given me this past week. You really have gone the extra mile to help me get into my new home as quickly as possible....
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I chose to use Cowell norford as Danielle promised a first class service. And she delivered. I have secured an offer above asking price within 2 weeks and look forward to the sale progressing. I would happily use them again, they have helped me each step of the way even down to the mortgage. Superb start to finish....
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Comment on agent fees
Great value for money.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
I would like to say a big thank you to staff at Cowell & Norford Branch at Yorkshire Street, Rochdale. I found the experience of both looking for and securing a rental property through Cowell and Norford empowering. I met Ben Turner at the viewing and found him to be very knowledgable , friendly and took in consideration my home move needs. Communication with Ben was excellent. Upon visiting the branch I found staff very friendly , courteous and conscientious. the first thing I observed u...
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Comment on agent fees
The agent fees are agreeable , a lot of checks need to be completed and quality of work is present. It's great too that there is an online portal to checking progress, communication and phone calls brilliant.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Danielle has been great to work with, regularly keeping me up to date and easy to get hold of. Highly recommended....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I was extremely satisfied with all the help I received from Jonathan Upton. A very helpful and friendly person. Everything was done to perfection. Will definitely deal with Jonathan in the near future....
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Comment on agent fees
Was very happy with agents fees. Affordable.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Jonathan is very professional and very friendly. I am still in the process of purchasing my first property and hope Jonny negotiates the price I'm after. Let's hope he does so I can keep coming back to him and recommend the 5th star. Yes, definitely recommend....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
As a first time Tennant I was so nervous about the whole process but kirsten made every thing so easy the whole process was smooth and the service that was provided was amazing and the staff were a great help always keeping us in the loop with what was going on so 5 star rating seems the best to go with...
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Comment on agent fees
The fees all though pricey are worth every penny for the service you get
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Cowell and Norford manage the letting of 2 properties I own. I have been using them for over 7 years and during that time have established a great working relationship with them and in particular with Deb Barnes. I have always found the company and Deb in particular to be helpful,efficient and professional at all times....
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Comment on agent fees
I feel that the fees are reasonable for the service provided
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Also need to mention Chris & Deb - whole experience from initial enquiry through to reporting maintenance/repair issues has been dealt with extremely quickly & professionally. Excellent staff work ethics demonstrated through excellent team work. Well done to all involved. I'd be proud if these were my employees. Definite candidates for performance related bonuses !!!!...
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Comment on agent fees
Mid range - not the cheapest or the dearest but I've had my moneys worth !!!
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Danielle has been absolutely amazing! With two difficult Solicitors on either side of the dale, she's been extremely helpful and supportive with helping me purchase my property. If it wasn't for Danielle's help I'd have been completely stuck. Not to mention how friendly and polite she is. I really can't thank her enough....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
1 people found
this helpful
Natalie has been my point of contact this summer during a particularly difficult time with a tenancy. Despite the frustrations of the legal system & the resulting slow paced eviction/repossession process Natalie has been 100% available whenever I have needed urgent advice & has been able to clarify the progress of every stage. She has been a pleasure to deal with....
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Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Goes above and beyond whats expected of her. very Approachable, friendly and gets done what she says she will. Thankyou very much for helping with my issue...
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Comment on agent fees
about average,
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Natalie has taken out all the hard work involved with renting a property and liaising with tenants on my behalf. I feel I can trust Natalie with any outstanding issues as she always takes it upon herself to follow up any ongoing issues, keeping me updated on a regular basis. It is clear Natalie cares about delivering an excellent service and meeting the needs of both myself and the tenants. Natalie is professional and reliable, always endeavours to answer my questions and provide the advice I ne...
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Comment on agent fees
Agent's fees are worth every penny due to the expertise and peace of mind they can provide.
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Received a great service in terms of being very responsive with good communication. The problem was actioned and resolved within the same day of picking up my query....
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Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Been a landlord myself I've dealt with different agencies and so far I would highly reccommend them. Now that I live in Manchester I'm renting a property myself and I must say that this has been an easy process. Kirsten is keeping my up to date every step of the way with updates with my upcoming rental. So far I've been very impressed with the service and can't wait to move in on December. Kirsten is very polite and knowledgable and knows exactly what step the process is up to. Thank you for mak...
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Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
It has been a pleasure dealing with Natalie. So customer focused. I can approach Natalie, at any time we have great rapore which is fabulous. She endeavours to sort out any issues I have (personal or otherwise) a pleasure to know her xx...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
2 people found
this helpful
Kirsten was polite, professional and very approachable. I was anxious to get into the property so called up several times but she never made me feel like a nuisance and was happy to keep me updated with my application process....
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Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
James is an outstanding agent representing his organisation due to his people skills I have now made an offer to purchase a house. Which I think I wouldn't have done if James didn't make all the necessary arrangements around my busey schedule. We are now. Fantastic services from his assistant Amy aswell very efficient and precise. Keep up the good work...
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Comment on agent fees
Good
Was this helpful? Yes
By: James Gaskin
Oct 26, 2016
View all comments (1)
Hi Mr Iqbal. Many thanks for your kind words, it was a great pleasure assisting you in your house search and I am delighted the house you have bought is to your liking. I look forward to speaking to you in the not too distant future. James ...
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
I used the services of James to purchase a property, I found him to be friendly and professional in all dealings. He attempted to find answers to all the questions I had about the property and it's location. I would definitely recommend his services....
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Comment on agent fees
Agent fees commensurate with the market norm.
Was this helpful? Yes
By: James Gaskin
Oct 24, 2016
View all comments (1)
Hi Simon, Many thanks for your kind review, it was with great pleasure that I had the opportunity to service you and look forward to any future interactions we may have. Kindest regards, James Gaskin ...
Oct 20,2016
Minithumbup
By:
Oct 20,2016
1 people found
this helpful
Having never rented a property before. I have nothing to compare with, but, I found Kirsten very helpful with all the questions I asked, and the viewings I requested. She certainly provided me with lots of of other properties that matched my criteria also....
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Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
Debbie was very efficient dealing with a tenancy related repair. Clear and informative throughout! Debbie also offered advice about their services and discussed how pro active they are for the landlord and tenant....
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Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
very professional service i have sold 2 houses with this estate agent and there quality and customer service is A*!!! really would recommend them!!...
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Comment on agent fees
GOOD
Was this helpful? Yes
Areas covered
  • OL16
  • norden
  • OL15
  • bamford
  • OL10
  • milnrow
  • OL11
  • newhey
  • M25
  • littleborough
  • M26
  • whitworth
  • M45
  • castleton
  • BL0
  • BL8
  • BL9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
86% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £62,500
  • Max: £260,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 2 26 1 21 3 21 2 6 7
Hayley Wilkinson Hayley Wilkinson
Branch Manager
2 reviews

About Hayley No description set View full profile
Christina Lancaster Christina Lancaster
Sales Manager
6 reviews

About Christina No description set View full profile
Christina Lancaster Christina Lancaster
Sales Manager
0 reviews

About Christina No description set View full profile
Natalie Borg Natalie Borg
Lettings administrator
9 reviews

About Natalie I’ have worked in lettings and management for 13 years and am highly experienced in all aspects. I pride myself in delivering a high standard of service and will go the extra mile whenever necessar View full profile
Kirsten Tracz Kirsten Tracz
lettings negotiator
12 reviews

About Kirsten I have been with in the industry for three years starting off as an apprentice and working my way up to Lettings Negotiator. I have lived in the area my whole life and there for my experience and kn View full profile
Chris Brearley Chris Brearley
Property Managment
2 reviews

About Chris I have been working in the estate agent business since the start of 2016 and I can safely say I am enjoying every minute of it. Having worked in both the Sales and Lettings departments I have gained View full profile
Ben Turner Ben Turner
Lettings Advisor
4 reviews

About Ben No description set View full profile
Jonathan upton Jonathan upton
Valuer
4 reviews

About Jonathan No description set View full profile
Michael Cowell Michael Cowell
Director
0 reviews

About Michael No description set View full profile
Dan Le Brocq Dan Le Brocq
Trainee Sales Negotiator
0 reviews

About Dan No description set View full profile
deb barnes deb barnes
assistant lettings manager
0 reviews

About deb I joined Cowell-Norford in May 2007 and have worked in the Lettings Dept ever since . I enjoy the diversity of the job and the challenges & rewards each day brings View full profile
deb Barnes - no image available deb Barnes
assistant lettings manager
1 reviews

About deb No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 3:43 PM 04/01/2017 by gemma

Complaints Procedure

In the first instance please put your complaint in writing to our Sales Manager, Christina Lancaster. We are also a member of the Property Ombudsman Scheme
Last updated at 3:43 PM 04/01/2017 by gemma

Branch rankings


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Letting Agents Rankings

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