What agent could do to change your mind?

never again will we ever use countrywide residential lettings worst agents about

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What agent could do to change your mind?

This is addressed in part to the branch but mostly to Countrywide as a whole: 1. Try to lower your administration fees 2. Try to lower your lease renewal fees and do not punish long term tenants by doubling them 3. Inspect the property before tenants move in to insure it is clean to an acceptable degree. Have all rubbish removed or a firm arrangement agreed. 4. I understand you have troublesome tenants, but you shouldn't assume all of us are miserable low-life troublemakers. Give us some respect. 5. Provide tenants the ability to write down complains themselves at inspection. This clears up miscommunications to the landlord. 6. Give the option of a rolling contract after the 12 month period. As you know this is already offered with other agencies. 7. Four inspections per year is quite excessive and constitutes a disruption of quiet enjoyment to your tenants that keep house and gardens tidy. 8. The words you use in your letters are threatening and in most cases unnecessary. This makes tenants highly defensive and increases hostility.

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