• claim your profile
    Cathy Conroy
No description available.
Countrywide Residential Lettings

1 Winkley Street Preston
Lancashire
PR1 2AA

01772 258317

Mar 22,2016
Minithumbdown
By:
Mar 22,2016
0 people found
this helpful
Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later there was still no sign of my deposit being returned. No call is ever returned from the Preston branch, though Mansfield were help full so they get the 2 stars. Boiler and fence that broke i ended up paying for as the Preston Branch were just next to useless. Glad i got t...
read full review
What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
Was this helpful? Yes
Oct 19,2015
Minithumbdown
By:
Oct 19,2015
3 people found
this helpful
Terrible company; absolutely nobody takes ownership of a problem. They make false promises or drag their feet over things. They managed to re-let my property and the new tenant had already moved in but nobody seemed bothered about returning my deposit. Several phone calls later, I lost my temper with someone and things finally moved along (Having already been PROMISED that I would get a call back the previous day) . This also comes after reporting various other issues and nobody coming out to...
read full review
Was this helpful? Yes
Oct 09,2015
Minithumbdown
By:
Oct 09,2015
2 people found
this helpful
Firstly, all Countrywide Landlords, did you know that Countrywide (or is it Bridgefords) do a deal with energy providers. When a tenant leaves your property, they switch your energy provider - getting a back-hander from the energy company as they now have your next tenants business. Currently in the North West area, they change you over to Spark and yes, they put you with an expensive provider on an expensive tariff. Is that underhand? So, what have Countrywide done to me. I have rented out wit...
read full review
What agent could do to change your mind?
Customer service is more important than you realise. Be more efficient. Realise who your customer is. Realise where your money is coming from. Customer service. Stop lying. Customer service. Get the facts instead of reporting what you think. Customer service. Get a CRM and proper tenancy housing computer system. Customer service. This market is getting much bigger and you have gone from being the biggest and best to one of the worst. Oh, and did I mention that your customer service is appalling.
Comment on agent fees
Starting up fees are above others but as up to now, you have always found me good tenants, quickly, am happy to pay this. Everything after this is overpriced and in numerous cases down right underhand and these grind very heavily on the back of my mind. If everything after check-in were perfect, higher costs are acceptable but as everything after check-in is appalling, they are not.
Was this helpful? Yes
Apr 15,2015
Minithumbdown
By:
Apr 15,2015
1 people found
this helpful
Initialy they were fine, we got the flat smoothly and moved in with no problems. Then the issues started. At first they simply ignored the issues we identified on moving in, such as advertised white goods not working properly, a sink leaking, the shed being full of rubbish from previous tennants etc. After chasing up for ages we got the sink fixed but nothing else. Then after our 6 months contract started reaching the end we got a new one, we went into the branch to sign and have it witnesse...
read full review
What agent could do to change your mind?
The actual condition of the appliences meant this property should really have been on the market for a lower rent.
Comment on agent fees
The actual condition of the appliences meant this property should really have been on the market for a lower rent.
Was this helpful? Yes
Feb 01,2012
Minithumbdown
By:
Feb 01,2012
8 people found
this helpful
:-( Never ever go with this company!!! I have had tiles coming off behind my sink taps in my bathroom for near 2 years!! (Since I moved in) With a little 2 year old.... not a goood idea!!! Now trying to say I owe them money for my rent??? No idea! And have contacted my guarantor saying that I owe last months rent...... that has been payed????!!! Never ever again will I use Courtwide lettings after this experience!!! I have already had one flat from hell with them but thought they may have so...
read full review
What agent could do to change your mind?
Nothing they are pretty useless!
Was this helpful? Yes
Oct 11,2011
Minithumbdown
By:
Oct 11,2011
8 people found
this helpful
absolutely crap!! rude, incompitent, unprofessional and dishonest, i rented off countrywide/bridgfords for nearly 2 years and had nothing but trouble. if you want passing between staff none of which who know what they are doing, lost paerwork, no correspondence, wrong amounts of money taken from youre account and general rude unhelpful behaviour they will be perfect, add that to lies, lost keys and conversations and emails actually being denied they will make you feel unbelievably frustrated....
read full review
What agent could do to change your mind?
ABSOLUTELY NOTHING, NO THANKS!!
Was this helpful? Yes
Oct 11,2011
Minithumbdown
By:
Oct 11,2011
6 people found
this helpful
absolutely horrendous, lazy, incompitent, un organised...shall i carry on!! spent 2 years renting through bridgfords in preston and they never failed to cock up the task given, they never called back, replied to queeries or even admitted to speaking to me! D, N and team need to take a course in 'customer service'. to sum up..if you want to get ripped off, ignored, and have youre correspondence denied go with bridgfords, oh and dont forget they will keep youre deposit at the end of the lease as...
read full review
Was this helpful? Yes
Aug 13,2011
Minithumbdown
By:
Aug 13,2011
1 people found
this helpful
I'd like to have rated them 0 stars, but was prevented from doing so. Ironically, as a direct result of dealings with them, I decided that I could do a better job and now run a lettings agency elsewhere. We had two flats with them in a new development (at the time) and they took an inordinate amount of time to let them. They pressurised us into marketing at a rent higher than we needed on unencumbered flats, supposedly because otherwise we'd be "lowering the development's value"...
read full review
What agent could do to change your mind?
Care a bit.
Was this helpful? Yes
By: Mike
Aug 15, 2011
View all comments (1)
THIS SHOULD BE A ONE STAR RATING. ACTUALLY, IT SHOULD BE NO STAR, BUT THE RIDICULOUS SOFTWARE WON'T ALLOW IT. NOT A TERRIBLY RELIABLE SITE IS IT?....
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £95,000
  • Max: £95,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 0 6 0 0 0 0 0 0
Cathy Conroy - upload your photo Cathy Conroy
1 reviews

About Cathy No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Countrywide Residential Lettings, Preston PR1 2AA

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property