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    Laurie Dobson
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    Sharon Brown
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Countrywide Residential Lettings

75 Westgate Mansfield
Nottinghamshire
NG18 1RT

01623 623 190

Sep 23,2016
Minithumbdown
By:
Sep 23,2016
0 people found
this helpful
Put you through to people who your complaining about. Unprofessional and do not consider the difficult and awkward situation they put a person with autism in....
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Sep 29,2015
Minithumbdown
By:
Sep 29,2015
3 people found
this helpful
By far the worst company I have ever dealt with in my life. I'm a honest and reliable tenant with a great history. When I first viewed the property it was part-furnished with two beds and a sofa. I asked the agent if these items could be removed if I decided to sign. She phoned someone and confirmed that yes, the items would be removed before I moved in. Satisfied with this, I signed the contract that day. Moving day came, and the furniture was still present. I phoned constantly chasing their ...
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What agent could do to change your mind?
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!
Comment on agent fees
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!
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Dec 28,2012
Minithumbdown
By:
Dec 28,2012
6 people found
this helpful
This company are deceitful liars & have shown no respect for the terms of The Property Ombudsman to whom I complained about their lack of professionlism & customer service. They deserve to be on the black list of property companies & I can only hope they may improve after the Ombudsman picked up on several issues that they are grossly inadequate in, but I doubt it as they have shown nothing but ignorance & contempt. AVOID WHERE POSSIBLE!...
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Dec 20,2012
Minithumbdown
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Dec 20,2012
4 people found
this helpful
We were charged £414 in application fees when setting up the tenancy agreement (for 2 people). After 6 months we were told that the landlord no longer wished to let the property and we had to leave, despite being told when we moved in that we could renew after 6 months. We were then told if we wanted to let through them again we would be charged these fees again - the only change in our circumstances was that we had let through them for 6 months! We decided to let through another agent o...
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What agent could do to change your mind?
Given that is was not our choice to terminate out existing tenancy and we had only been with them 6 months I think that it would have been perfectly reasonable to expect them to make no charge for application/ reference fees on setting up a tenancy with a further property with them. They were not prepared to do this.
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Apr 25,2012
Minithumbdown
By:
Apr 25,2012
11 people found
this helpful
Complete rip off merchants and fraudsters. Non-existent customer service. Charged me a fee to renew a tenancy agreement, cashed the cheque and did nothing to provide the service apart from trying to charge my tenant a fee too. Eventually sorted the contract out myself but impossible to get a refund from Countrywide. They have told me twice it's in the post for the last month! Complete jokers. DO NOT USE THEM....
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What agent could do to change your mind?
Pay me back the renewal fee as requested in a timely manner and as clearly stated as their code of practice!
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Apr 23,2012
Minithumbdown
By:
Apr 23,2012
9 people found
this helpful
STAY AWAY from COUNTRYWIDE PLC and FULFORDS. Ripped off, misinformed, landed with scum as tenants who are encouraged to work the benefits system by Fulfords. Our property has been destroyed, Fulfords have employed cowboys (probably relatives) for erroneous repairs, tenants smoking and doing drugs, Countrywide 'insurance' taking 6 months to organize eviction - and ongoing! Noone knows what the hell is going on. We are thousands out of pocket and our property may need thousands in repairs. Eve...
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What agent could do to change your mind?
I think Countrywide operate in a such a way that their staff can not be bothered to ensure Landlords interests are protected. The bottom line is they want their fees, they get us to pay for legal protection and then ensure their fees are the first thing protected! it is an immoral racket made worse by the benefits and bleeding heart culture of the UK where individuals are encouraged to exploit homeowners and the benefit system so they can remain jobless and live for free. I have encountered no professional pride or integrity in any dealings so it is hopeless to imagine change is possible.
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Jan 19,2012
Minithumbdown
By:
Jan 19,2012
10 people found
this helpful
Please do not use this agency or Frank Innes who acts as the letting agent, just read other reviews and you will see why. I have a list so long of complaints ,and they have ignored my emails. If anyone has an email or telephone number e of the Company Director or General manager I would be most grateful as these incompetent, unprofessional managers do not care, and there does not seem to be a complaint procedure to report situations to so this will carry on being a bad firm....
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What agent could do to change your mind?
Responded to my emails sent me information they promised ensured the tenants took meter reading before leaving and about 15 other things
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Feb 24,2011
Minithumbdown
By:
Feb 24,2011
6 people found
this helpful
I recently went to view a property to let through Frank Innes which has been recently bought my Countrywide. All went well appointment was booked went along and was shown around by the current tenant who had nothing nice to say about her letting agent and I can't blame her! The ensuite shower was leaking so badly and for so long that all the paint on the ceiling and the walls downs stairs had bubbles and peeled off and the ensuite toilet had been broken for months despite the tenant reporting th...
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Laurie Dobson - upload your photo Laurie Dobson
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Sharon Brown - upload your photo Sharon Brown
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