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Countrywide Residential Lettings

15 Elvet Bridge Durham
County Durham
DH1 3AA

0191 383 0768

Oct 08,2012
Minithumbdown
By:
Oct 08,2012
6 people found
this helpful
We have been at our rented property with Countrywide for 2 years. In that time we have had excellent dealings with the landlady and do not really have an issue with the Durham office as they are pleasant to deal with. However it is Countrywide itself that is the issue. Initial fees were excessive so I managed to get them to reduce them (credit checks etc). After 1 year they decided to charge almost £200 to have the tenancy extended (again I got them to reduce this fee) and we took a fu...
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What agent could do to change your mind?
Countrywide should be more transparent and reveal ALL charges at the outset of the tenancy. Also WHY is there such an exhorbitant fee every time the tenancy is renewed. All it takes is a printing of a form and it signed, a 5 minute task for which a moderate fee of ‚£20 would be more apt if anything at all.
Was this helpful? Yes
Mar 14,2012
Minithumbdown
By:
Mar 14,2012
8 people found
this helpful
I agreed to rent a property from Countrywide at the advertised rate. However after I had agreed to the move Countrywide revealed they were demanding the better part of a months rent for a range of additional charges. These charges were not notified to me before I had committed to the let and appear to be nothing more than a bribe for allowing a tenant to take the property. Two weeks ago I received the six monthly renewal notice. It seems that Countrywide are demanding another bribe for ha...
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What agent could do to change your mind?
Honesty
Was this helpful? Yes
May 01,2011
Minithumbdown
By:
May 01,2011
3 people found
this helpful
Try to charge for a new inventory that they never did, 'hidden' charges, only tell you what you want to hear, no support from them with problem tenants and put a tenant into my property that was a non smoking, no pets and no children property, whom has a child!!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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