Absolutely disgusted with the lack of professionality at CoUNTrywide\'s Gateshead call centre. They have to date lost three of our emails, one handwritten letter and apparently they dont have a record of any phone call we have made to them!
We are now in dispute with the Landlady for £240 (that as a mature student with four children has put me in debt as they have withheld my ENTIRE £650 bond!) and Countrywide are on the landlady\'s side because she has five properties with them!
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What agent could do to change your mind?
In order to make us recommend CoUNTrywide to people, they should do the following:
Not be biased towards the landlords just because they are providing them with a wage
Not talk to you on the phone like you\'re a moron
Do what they said they would
Ring back when they say they will instead of forgetting
Doncaster shouldnt tell us to ring Gateshead, for Gateshead to eff everything up and tell us to deal with Doncaster
They should have given us the ‚£410 out of the ‚£650 that WAS NOT in dispute, straight away (we havent received a penny after three weeks)
Learn their arse from their elbow.
Very nasty experience. I would never use this agent again.
It would be very boring to list every problem, but if you just think in terms of lazy and rude staff who have no interest in the tenant at all and bungle basic admin tasks, you will not be far wrong.
They are a large agency and have many interesting properties, but if you use them you will be taking a massive risk. Trust me....
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- Block Management
- Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees
% accuracy of agent's valuations
Price range of properties reviewed
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Awards won by Countrywide Residential Lettings, Doncaster DN1 3NL