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Countrywide Residential Lettings

8a Market Place Derby

01332 203830

Mar 04,2014
Mar 04,2014
1 people found
this helpful
These people about ruined my life, I was very close to an emotional break down. I moved into the property and at first everything seemed ok. That soon changed. Until winter set, the windows were wooden and so old they were beginning to crumble. It was so cold in that house you could see your own breath. The kitchen cupboard doors kept falling off as the kitchen was so old and slugs started to come through the back door at night when it got really damp. Mentioned it so many times to the E...
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Dec 15,2013
Dec 15,2013
4 people found
this helpful
On ending the tenancy on 12 nov 2013 we were told our deposit would be paid back to us within 2 weeks. however over 1 month later still no deposit I have spoken to them 3 times a day since the 12th Nov and have been lied to everytime even once being told the landlord could text to confirm release of the deposit. The staff are rude unhelpfull, no-one takes ownership and to be honest they dont seem interested. So its Christmas we have no deposit and have had enough. how can they get away with this...
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What agent could do to change your mind?
better customer service learn basic manners learn the job honesty
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By: Foodie36
Jan 20, 2014
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We are having the same problem. Our tenancy ended on the 29th of November 2013 and we were told our deposit would be paid within 2 weeks. It's been almost 2 months later and we still haven't got our money back!! Been calling and sending emails many times and just had enough, the only response I get is that they are still waiting to hear from the landlord. I have raised a dispute today through mydeposits, hope this situation is resolved soon. Did you get your money back?....
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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