Countrywide Residential Lettings
1.3/5, 304 reviews
6% recommended
61% lettings valuation accuracy
20% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 61% 20% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 71 9 195 0 3 1 2 0 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“These guys give estate agents a bad name!!!...”

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Sep 06,2023
Minithumbdown
Dan
By: 'Ian Lafferty'
Sep 06,2023
0 people found
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Absolutely terrible- especially Dan. Told lies, made promises that weren't followed up and then billed me for achieving nothing. Transfer to another agent and house sold in 2 weeks. These guys give estate agents a bad name!!!...
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“AVOID!...”

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Apr 19,2023
Minithumbdown
By: 'Joanne Gregory'
Apr 19,2023
0 people found
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If a zero star was available i would have picked that. Absolutely appauling company - liars or just blatantly thick. Couldnt even distinguish the difference between a gas and electric fire or a resin or tarmac drive. Laughable! May aswell not have a Complaints procedure ...
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“Beyond incompetent, Countrywide are corrupt t......”

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Jan 04,2023
Minithumbdown
Anthony
By: 'Helen'
Jan 04,2023
1 people found
this helpful
Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not to pay us three months due rent. Instead we had to plough through time-wasting complaints forms, appeals, and ombudsmen - all internal. Neither did they ...
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“Takes them an eternity to look into issue rep......”

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Jan 03,2023
Minithumbdown
By: 'Ioannis'
Jan 03,2023
0 people found
this helpful
Takes them an eternity to look into issue reports. Not responding to complaints. Have to chase them up to receive a technician's visit. Poor information sharing and no timeline for issue resolve. Avoid them by all means....
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“Disgusting property and disgusting customer s......”

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Dec 15,2022
Minithumbdown
Demi-Rose
By: 'Hayley'
Dec 15,2022
2 people found
this helpful
Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric ...
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“Absolute scumbags. Lowest of the low. Liars, ......”

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Oct 26,2022
Minithumbdown
Izzy
By: 'Louise'
Oct 26,2022
2 people found
this helpful
Absolute scumbags. Lowest of the low. Liars, thieves, unhelpful and uncaring. Avoid like the plague. Never known such a scummy company....
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“The wors...”

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Oct 18,2022
Minithumbdown
By: 'oc'
Oct 18,2022
0 people found
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The worst Avoid this company. They stole my money , and are ignoring all modes of communications. Especially the Isle of Wight branch. Really bad people, thief's they will take your money...
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“Avoid this company...”

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Oct 03,2022
Minithumbdown
By: 'Yoana Miteva'
Oct 03,2022
2 people found
this helpful
Extremely bad experience I had with this company. People don't make my mistake avoid this company and their shady business. Countrywide take 350£ feed from me that they shouldn't. They give me wrong type of contract to avoid protecting my deposit. I can't wait to take ...
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“I'm avoid. Credit adviser from countrywide is......”

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Aug 05,2022
Minithumbdown
By: 'Dominik'
Aug 05,2022
0 people found
this helpful
I'm avoid. Credit adviser from countrywide is really bad. I paid him. He didn't fix mortgage for me. I needed remortgage. Bank send me information My mortgage should be finish soon. I send this email to adviser. He told me everything is ok. My new ...
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“Choose another agent for your own good...”

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Jun 25,2022
Minithumbdown
By: 'Safak'
Jun 25,2022
0 people found
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No response in critical situations, no regard and care for their customers. Think twice before renting with them - you are highly likely to have frustrating experiences. i have been waiting for more than 1 year (!) for a roof repair....
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“Scammed me and my partner out of over £300 of......”

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Mar 29,2022
Minithumbdown
By: 'Sam'
Mar 29,2022
1 people found
this helpful
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose ...
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“This company has failed throughout my tenanc......”

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Mar 07,2022
Minithumbdown
By: 'John Nicholson'
Mar 07,2022
1 people found
this helpful
This company has failed throughout my tenancy. They muddle payments, have miscredited payments, lost cheques, and sent me nasty threatening letters when I have paid the rent regularly. They visited and listed many issues needing urgent repair and promise that work will be done at ...
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“Stay away/ take any opportunity to get money from you...”

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Oct 08,2021
Minithumbdown
By: 'Mihai'
Oct 08,2021
1 people found
this helpful
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were ...
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“9 Years of Renting a house, house kept in pri......”

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Sep 17,2021
Minithumbup
By: 'Muhammad'
Sep 17,2021
2 people found
this helpful
9 Years of Renting a house, house kept in pristine condition, yet they want to grab all of my deposit. 5 months on still waiting for deposit to be released despite agreeing. With these big companies you don't even know who the hell are you dealing with? ...
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“A wretched hive of scum and villainy...”

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Sep 16,2021
Minithumbdown
By: 'Rich'
Sep 16,2021
3 people found
this helpful
It's difficult to know where to start with this - these people have made our lives miserable over the last 4 years. Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but ...
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“Would leave no stars if I could. For months they've ......”

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Jul 27,2021
Minithumbdown
By: 'SHANNON'
Jul 27,2021
0 people found
this helpful
Would leave no stars if I could. For months they've been demanding £50 for a fee and are now threatening me with more fees. What is the fee for? They can't tell me! The last time they did this to me my mental health was suffering ...
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“If I could zero stars I would. Shambolic comp......”

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Jul 14,2021
Minithumbdown
By: 'Nicola'
Jul 14,2021
1 people found
this helpful
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2...
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“WORSE THEN MY EX...”

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Jul 05,2021
Minithumbdown
By: 'Ruth'
Jul 05,2021
4 people found
this helpful
Countywide with the emphasis on the first syllable are the single worst letting agent I have experienced living in Scotland. Their inadequacies and failures throughout my short lease have been more numerous than copies sold worldwide of 50 shades of grey . I’d rather replace my ...
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“They don't understand urgency of an isssueTh......”

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Jun 01,2021
Minithumbdown
By: 'Yogita Patange'
Jun 01,2021
0 people found
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They don't understand urgency of an isssue They take a long time to fix any thing. Reported an issue on Friday about kitchen sink not working. Was provided details that plumbing work is assigned to some. Company called eden heating and plumbing. Both property managers ...
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“Flagrant Incompetence From Start to Finish...”

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May 15,2021
Minithumbdown
By: 'C.D.R.'
May 15,2021
1 people found
this helpful
If you are unfortunate enough to have rented a residential property through Bridgfords/Countrywide, make sure you read the Tenancy Act 2019 and know your rights, because they will try to rip you off at every opportunity. From experience, they charge vast amounts for an Fixed ...
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“I first knew in 2017 the Manager of Countrywi......”

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Apr 22,2021
Minithumbup
Lydia
By: 'Mariia'
Apr 22,2021
0 people found
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I first knew in 2017 the Manager of Countrywide plc (Frank Innes), mrs. Lydia Youle, in their offices here at Derby. I am convinced that this Company serve as an example, a true reference, to all others Letting and Property Agents in Britain. Countrywide defines new ...
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“Absolutely shocking......unhelpful and unprof......”

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Nov 25,2020
Minithumbdown
By: 'Ruth'
Nov 25,2020
0 people found
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Absolutely shocking......unhelpful and unprofessional. Delayed response times to emails and lack of response to repair alerts. Would not recommend... stay clear...
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“They deserve less than1 star. No duty of care......”

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Oct 05,2020
Minithumbdown
By: 'Pepper'
Oct 05,2020
0 people found
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They deserve less than1 star. No duty of care,no replies to emails for weeks. Even after I agreed to rent reductions they have not given me back my money. Please please avoid them, I thought they were nice and helpful but they absolutely are ...
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“Awful Service. Stealing peoples deposits...”

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Sep 12,2020
Minithumbdown
By: 'Charlotte'
Sep 12,2020
1 people found
this helpful
Awful! Myself and my housemate paid £900 deposit for our flat. We left within Coronavirus which was hard enough and made sure the flat was left exactly as it was when we moved in. We have video evidence of how we left the flat which we ...
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“Don't want any part time workers...”

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Sep 04,2020
Minithumbdown
By: 'Romana'
Sep 04,2020
0 people found
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Don't want any part time workers Professionals only Discrimination at its best I feel. Why would anyone wish to apply if they can't afford a property?...
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“If I could give zero stars then I would. the ......”

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Aug 21,2020
Minithumbdown
By: 'jasmine'
Aug 21,2020
0 people found
this helpful
If I could give zero stars then I would. the entire process of trying to retrieve my deposit back (three months now) has been extremely painful. I have been fed constant lies and they do not follow the correct procedures. After being in contact directly ...
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“Terrible Agency! They are just interested on ......”

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Aug 20,2020
Minithumbdown
By: 'Arinze'
Aug 20,2020
3 people found
this helpful
Terrible Agency! They are just interested on your money! They will never return your deposit whole, they must make up a reason to deduct your deposit....
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“THIEVES - Quick to take you on as a tenant, h......”

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Jul 01,2020
Minithumbdown
Victoria
By: 'Oliver'
Jul 01,2020
2 people found
this helpful
THIEVES - Quick to take you on as a tenant, however wont return full deposit amount due to the room needing "dusting in some places". Absolute joke....
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By: Catharine Rennard
May 15, 2021
View all comments (2)
Same thing here too. She literally crawled behind wash basin pedestals to detects fluff. Shows how hard she had to search to gather 'evidence' in order to order a full professional clean, which I'm having to pay for. Six of us literally spent a week cleaning the empty house before handing in the keys too. ...

“I have experience with them as a renter, when the ......”

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Jun 23,2020
Minithumbdown
By: 'IE'
Jun 23,2020
5 people found
this helpful
I have experience with them as a renter, when the first year of my tenancy had ended they reached out offering me to renew for a further year in the property. This was in April 2020 at the peak of coronavirus, they wanted to raise my ...
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“Truly truly awful. After being ultra helpful ......”

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May 06,2020
Minithumbdown
By: 'ExLandlord'
May 06,2020
2 people found
this helpful
Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Countrywide Residential Lettings

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