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Countrywide Residential Lettings

3 Ormond Terrace Regent Street Cheltenham
GL50 1HR

01242 252795

Aug 19,2014
Aug 19,2014
0 people found
this helpful
Almost 8 weeks after moving out still not recieved our deposit back we have not recieved any calls from him he occasionally e-mails about once every 1-2 weeks. We have to continually ring him only to leave countless answerphone messages requesting call back which never happens. He seems totally uncomitted to any standard of customer service. We have requested a managers number and complaints number but so far nothing. To put it bluntly he is pretty much ignoring us!!!!...
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Comment on agent fees
We were charged ‚£125 for a 6 month extension to our contract where as most other agents we have dealt with charge ‚£50 also had to pay 6 mobths rent up front each term of tenancy as they wouldnt accept credit rating which was fine with new agents.
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Mar 20,2012
Mar 20,2012
4 people found
this helpful
Absolutely the worst company I have ever had the misfortune to deal with, I have been both a landlord and tenant in the past (thankfully with other companies); as a tenant using this company I am in awe of the number of ways they seek to rip off both landlord and tenant, their customer service is terrible and they have never inspected the property on behalf of the landlord, I don't think that they do anything at all past marketing the property....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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