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    Emma Vincent
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    Justin McBarnet
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Countrywide Residential Lettings

108 Whiteladies Road Bristol
North Somerset
BS8 2RP

01179 238868

Nov 15,2016
Minithumbdown
By:
Nov 15,2016
1 people found
this helpful
Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of yearly arrangement because it meant we didn't have to pay them £250 - the agent who called me actually hung up on me in a huff. The bed in our furnished apartment (different from what was advertised) broke and they t...
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Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
Was this helpful? Yes
Oct 14,2014
Minithumbdown
By:
Oct 14,2014
6 people found
this helpful
I have never experienced such incompetency or downright scamming. They're very careful to operate under the name 'Alder King' rather than Countrywide Residential Lettings, aren't they?! I don't even know where to begin, it was a disaster from the very start. 1) Me and my housemate go to look at a flat. They have "the wrong keys" but oh-so-conveniently there is a flat down the road a liiiittle bit above our max renting price. Would we like to look? As it happens we do, and we like it...
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What agent could do to change your mind?
Not existed
Comment on agent fees
Ridiculous seeing as we ended up doing most of their job for them.
Was this helpful? Yes
Sep 10,2014
Minithumbdown
By:
Sep 10,2014
1 people found
this helpful
Appalling service and incredibly high fees. Impossible to get through on the phone. I would go out of my way never to rent a property where the landlord was using this agent. Money deducted from deposit for 'fees' which I was never aware of....my list of complaints could go on and on....
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Was this helpful? Yes
Dec 08,2013
Minithumbdown
By:
Dec 08,2013
6 people found
this helpful
We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly. During the 5 years, we received very little contact, except when repairs needed doing, which we regarded as a good sign. However, on taking back the house, we find the house was an absolute tip, with major damage to the house. We filled a skip with ...
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Was this helpful? Yes
Nov 07,2013
Minithumbdown
By:
Nov 07,2013
3 people found
this helpful
Absolutely awful, fees for anything and at ridiculous amounts. Staff are incompetent, rude and completely unhelpful. Have rang them about a 2 box form reference three times today, and been told three different lies about its completion. Despite the fact that they charged me a fee for the privilege , they tell me the phones have been too busy. Appalled....
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Was this helpful? Yes
Oct 29,2012
Minithumbdown
By:
Oct 29,2012
7 people found
this helpful
We have had a terrible experience with this company. They lied to us outright about a number of issues, never paid us the rent on time and often not the correct amount, failed to answer basic emails or critical ones. We had to chase them constantly despite the fact we were paying them. Never again. They will let tenants wreck your property and take no responsibility for the damages except telling you to take the tenants to court. We asked for a clause pertaining to a carpet clean to be added to ...
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What agent could do to change your mind?
See above. A disgraceful, unprofessional, unethical service from beginning to end.
Was this helpful? Yes
Sep 03,2012
Minithumbdown
By:
Sep 03,2012
9 people found
this helpful
Since we have moved into our property with Countrywide we have been consistently disgusted with the company mainly with their customer service and their hidden costs. The customer service was so appalling it made us frightened to call them up because we always ended up feeling like we were being told off for reporting problems or asking reasonable questions- neither of us are timid individuals so this is quite a feat on their part. The staff were all rude and short tempered and never helpful, ca...
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What agent could do to change your mind?
Cut out the hidden costs, teach their staff people skills and focus on customer service.
Was this helpful? Yes
Jun 08,2011
Minithumbdown
By:
Jun 08,2011
4 people found
this helpful
Horrible. Everything is really nice until you hand over your money. After they become so greedy. Charging you for things you haven't broken, not providing anything they're supposed to. Takes ages to get the deposit back, with mystical deductions....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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100% customers were satisfied with fees % accuracy of agent's valuations
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Emma Vincent - upload your photo Emma Vincent
1 reviews

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Rhiannon Walker - upload your photo Rhiannon Walker
1 reviews

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Justin McBarnet - upload your photo Justin McBarnet
1 reviews

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