Branch: Loughborough, 44a Church Gate
Services: Sales (as a Vendor)
Sold price: £290000 Would you recommend?: No
Postcode: LE11
Branch: Loughborough, 44a Church Gate
Sales (as a Vendor)
Sold price: £290000 Postcode: LE11
0people found this helpful
Absolutely terrible- especially Dan. Told lies, made promises that weren't followed up and then billed me for achieving nothing. Transfer to another agent and house sold in 2 weeks. These guys give estate agents a bad name!!!... read full review
Branch: Blackburn, 13 Preston New Road
Services: Surveys
Would you recommend?: No
Postcode: BB10
Branch: Blackburn, 13 Preston New Road
Surveys
Postcode: BB10
0people found this helpful
If a zero star was available i would have picked that. Absolutely appauling company - liars or just blatantly thick. Couldnt even distinguish the difference between a gas and electric fire or a resin or tarmac drive. Laughable! May aswell not have a Complaints procedure ... read full review
Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not to pay us three months due rent. Instead we had to plough through time-wasting complaints forms, appeals, and ombudsmen - all internal. Neither did they ... read full review
“Takes them an eternity to look into issue rep......”
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1 Star Review
Jan 03,2023
By:
'Ioannis'
Jan 03,2023
Branch: Bromley, 4 West ApproachPetts Wood
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BR6
Branch: Bromley, 4 West ApproachPetts Wood
Lettings (as a Tenant)
Postcode: BR6
1people found this helpful
Takes them an eternity to look into issue reports. Not responding to complaints. Have to chase them up to receive a technician's visit.
Poor information sharing and no timeline for issue resolve.
Avoid them by all means.... read full review
“Disgusting property and disgusting customer s......”
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1 Star Review
Dec 15,2022
Demi-Rose
By:
'Hayley'
Dec 15,2022
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: No
Postcode: NG3
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Rent PCM: £600 Postcode: NG3
2people found this helpful
Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric ... read full review
“Absolute scumbags. Lowest of the low. Liars, ......”
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1 Star Review
Oct 26,2022
Izzy
By:
'Louise'
Oct 26,2022
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Rent PCM: £31 Would you recommend?: No
Postcode: BH2
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Rent PCM: £31 Postcode: BH2
2people found this helpful
Absolute scumbags. Lowest of the low. Liars, thieves, unhelpful and uncaring. Avoid like the plague. Never known such a scummy company.... read full review
Branch: Ryde, 9 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PO19
Branch: Ryde, 9 High Street
Sales (as a Vendor)
Postcode: PO19
0people found this helpful
The worst
Avoid this company. They stole my money , and are ignoring all modes of communications. Especially the Isle of Wight branch. Really bad people, thief's they will take your money... read full review
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Rent PCM: £850 Would you recommend?: No
Postcode: BH23
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Rent PCM: £850 Postcode: BH23
2people found this helpful
Extremely bad experience I had with this company. People don't make my mistake avoid this company and their shady business. Countrywide take 350£ feed from me that they shouldn't. They give me wrong type of contract to avoid protecting my deposit. I can't wait to take ... read full review
“I'm avoid. Credit adviser from countrywide is......”
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1 Star Review
Aug 05,2022
By:
'Dominik'
Aug 05,2022
Branch: Southampton, 38 Portsmouth RoadWoolston
Services: I bought a new property
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 38 Portsmouth RoadWoolston
I bought a new property
Postcode: SO14
0people found this helpful
I'm avoid. Credit adviser from countrywide is really bad. I paid him. He didn't fix mortgage for me. I needed remortgage. Bank send me information My mortgage should be finish soon. I send this email to adviser. He told me everything is ok. My new ... read full review
Branch: Bromley, 30 High Street
Services: They manage our building
Would you recommend?: No
Postcode: SW11
Branch: Bromley, 30 High Street
They manage our building
Postcode: SW11
0people found this helpful
No response in critical situations, no regard and care for their customers. Think twice before renting with them - you are highly likely to have frustrating experiences. i have been waiting for more than 1 year (!) for a roof repair.... read full review
“Scammed me and my partner out of over £300 of......”
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1 Star Review
Mar 29,2022
By:
'Sam'
Mar 29,2022
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: No
Postcode: WF2
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Rent PCM: £750 Postcode: WF2
1people found this helpful
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose ... read full review
“This company has failed throughout my tenanc......”
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1 Star Review
Mar 07,2022
By:
'John Nicholson'
Mar 07,2022
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £670 Would you recommend?: No
Postcode: LL57
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £670 Postcode: LL57
1people found this helpful
This company has failed throughout my tenancy. They muddle payments, have miscredited payments, lost cheques, and sent me nasty threatening letters when I have paid the rent regularly. They visited and listed many issues needing urgent repair and promise that work will be done at ... read full review
“Stay away/ take any opportunity to get money from you...”
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1 Star Review
Oct 08,2021
By:
'Mihai'
Oct 08,2021
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG7
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Postcode: NG7
1people found this helpful
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were ... read full review
“9 Years of Renting a house, house kept in pri......”
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1 Star Review
Sep 17,2021
By:
'Muhammad'
Sep 17,2021
Branch: Coventry, 161 New Union Street
Services: Lettings (as a Tenant)
Rent PCM: £700 Would you recommend?: Yes
Postcode: B14
Branch: Coventry, 161 New Union Street
Lettings (as a Tenant)
Rent PCM: £700 Postcode: B14
2people found this helpful
9 Years of Renting a house, house kept in pristine condition, yet they want to grab all of my deposit. 5 months on still waiting for deposit to be released despite agreeing. With these big companies you don't even know who the hell are you dealing with? ... read full review
It's difficult to know where to start with this - these people have made our lives miserable over the last 4 years.
Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but ... read full review
“Would leave no stars if I could. For months they've ......”
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1 Star Review
Jul 27,2021
By:
'SHANNON'
Jul 27,2021
Branch: Leicester, 48 Granby Street
Services: Lettings (as a Tenant)
Rent PCM: £515 Would you recommend?: No
Postcode: LE1
Branch: Leicester, 48 Granby Street
Lettings (as a Tenant)
Rent PCM: £515 Postcode: LE1
0people found this helpful
Would leave no stars if I could. For months they've been demanding £50 for a fee and are now threatening me with more fees. What is the fee for? They can't tell me! The last time they did this to me my mental health was suffering ... read full review
“If I could zero stars I would. Shambolic comp......”
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1 Star Review
Jul 14,2021
By:
'Nicola'
Jul 14,2021
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG9
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Postcode: NG9
1people found this helpful
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever.
I am currently pursuing my 2... read full review
Branch: Abingdon, 18 Bath Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G4
Branch: Abingdon, 18 Bath Street
Lettings (as a Tenant)
Postcode: G4
4people found this helpful
Countywide with the emphasis on the first syllable are the single worst letting agent I have experienced living in Scotland. Their inadequacies and failures throughout my short lease have been more numerous than copies sold worldwide of 50 shades of grey . I’d rather replace my ... read full review
They don't understand urgency of an isssue
They take a long time to fix any thing. Reported an issue on Friday about kitchen sink not working. Was provided details that plumbing work is assigned to some.
Company called eden heating and plumbing. Both property managers ... read full review
Branch: York, 37 Micklegate
Services: Lettings (as a Tenant)
Rent PCM: £1200 Would you recommend?: No
Postcode: YO19
Branch: York, 37 Micklegate
Lettings (as a Tenant)
Rent PCM: £1200 Postcode: YO19
1people found this helpful
If you are unfortunate enough to have rented a residential property through Bridgfords/Countrywide, make sure you read the Tenancy Act 2019 and know your rights, because they will try to rip you off at every opportunity. From experience, they charge vast amounts for an Fixed ... read full review
“I first knew in 2017 the Manager of Countrywi......”
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5 Star Review
Apr 22,2021
Lydia
By:
'Mariia'
Apr 22,2021
Branch: Derby, 8a Market Place
Services: Lettings (as a Tenant)
Rent PCM: £595 Would you recommend?: Yes
Postcode: DE1
Branch: Derby, 8a Market Place
Lettings (as a Tenant)
Rent PCM: £595 Postcode: DE1
0people found this helpful
I first knew in 2017 the Manager of Countrywide plc (Frank Innes), mrs. Lydia Youle, in their offices here at Derby.
I am convinced that this Company serve as an example, a true reference, to all others Letting and Property Agents in Britain. Countrywide defines new ... read full review
“Absolutely shocking......unhelpful and unprof......”
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1 Star Review
Nov 25,2020
By:
'Ruth'
Nov 25,2020
Branch: York, 37 Micklegate
Services: Lettings (as a Tenant)
Rent PCM: £1850 Would you recommend?: No
Postcode: YO41
Branch: York, 37 Micklegate
Lettings (as a Tenant)
Rent PCM: £1850 Postcode: YO41
0people found this helpful
Absolutely shocking......unhelpful and unprofessional. Delayed response times to emails and lack of response to repair alerts.
Would not recommend... stay clear... read full review
“They deserve less than1 star. No duty of care......”
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1 Star Review
Oct 05,2020
By:
'Pepper'
Oct 05,2020
Branch: Chelmsford, 17 Duke Street
Services: Lettings (as a Tenant)
Rent PCM: £850 Would you recommend?: No
Postcode: CM2
Branch: Chelmsford, 17 Duke Street
Lettings (as a Tenant)
Rent PCM: £850 Postcode: CM2
0people found this helpful
They deserve less than1 star. No duty of care,no replies to emails for weeks. Even after I agreed to rent reductions they have not given me back my money.
Please please avoid them, I thought they were nice and helpful but they absolutely are ... read full review
Branch: Taunton, 14 High Street
Services: Lettings (as a Tenant)
Rent PCM: £900 Would you recommend?: No
Postcode: CF10
Branch: Taunton, 14 High Street
Lettings (as a Tenant)
Rent PCM: £900 Postcode: CF10
1people found this helpful
Awful! Myself and my housemate paid £900 deposit for our flat. We left within Coronavirus which was hard enough and made sure the flat was left exactly as it was when we moved in. We have video evidence of how we left the flat which we ... read full review
Branch: Worthing, 33 South Street
Services: Lettings (Prospective customer)
Rent PCM: £690 Would you recommend?: No
Postcode: G53
Branch: Worthing, 33 South Street
Lettings (Prospective customer)
Rent PCM: £690 Postcode: G53
0people found this helpful
Don't want any part time workers Professionals only
Discrimination at its best I feel. Why would anyone wish to apply if they can't afford a property?... read full review
“If I could give zero stars then I would. the ......”
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1 Star Review
Aug 21,2020
By:
'jasmine'
Aug 21,2020
Branch: Bracknell, The old Post pffice
17/18 New Street
Services: Lettings (as a Tenant)
Rent PCM: £725 Would you recommend?: No
Postcode: SN5
Branch: Bracknell, The old Post pffice
17/18 New Street
Lettings (as a Tenant)
Rent PCM: £725 Postcode: SN5
0people found this helpful
If I could give zero stars then I would. the entire process of trying to retrieve my deposit back (three months now) has been extremely painful. I have been fed constant lies and they do not follow the correct procedures. After being in contact directly ... read full review
“Terrible Agency! They are just interested on ......”
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1 Star Review
Aug 20,2020
By:
'Arinze'
Aug 20,2020
Branch: Leicester, 48 Granby Street
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: LE2
Branch: Leicester, 48 Granby Street
Lettings (as a Tenant)
Rent PCM: £650 Postcode: LE2
3people found this helpful
Terrible Agency! They are just interested on your money! They will never return your deposit whole, they must make up a reason to deduct your deposit.... read full review
“THIEVES - Quick to take you on as a tenant, h......”
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1 Star Review
Jul 01,2020
Victoria
By:
'Oliver'
Jul 01,2020
Branch: York, 37 Micklegate
Services: Lettings (as a Tenant)
Rent PCM: £400 Would you recommend?: No
Postcode: YO31
Branch: York, 37 Micklegate
Lettings (as a Tenant)
Rent PCM: £400 Postcode: YO31
2people found this helpful
THIEVES - Quick to take you on as a tenant, however wont return full deposit amount due to the room needing "dusting in some places". Absolute joke.... read full review
View all comments
(2)
Same thing here too. She literally crawled behind wash basin pedestals to detects fluff. Shows how hard she had to search to gather 'evidence' in order to order a full professional clean, which I'm having to pay for. Six of us literally spent a week cleaning the empty house before handing in the keys too. ...
“I have experience with them as a renter, when the ......”
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1 Star Review
Jun 23,2020
By:
'IE'
Jun 23,2020
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £900 Would you recommend?: No
Postcode: CR0
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £900 Postcode: CR0
5people found this helpful
I have experience with them as a renter, when the first year of my tenancy had ended they reached out offering me to renew for a further year in the property.
This was in April 2020 at the peak of coronavirus, they wanted to raise my ... read full review
“Truly truly awful. After being ultra helpful ......”
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1 Star Review
May 06,2020
By:
'ExLandlord'
May 06,2020
Branch: Peterborough, 1 Queens Street
Services: Lettings (as a Landlord)
Rent PCM: £1200 Would you recommend?: No
Postcode: PE28
Branch: Peterborough, 1 Queens Street
Lettings (as a Landlord)
Rent PCM: £1200 Postcode: PE28
2people found this helpful
Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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