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    Karen Akerman
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    Ross Aubin
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Countrywide Residential Lettings

113 Old Christchurch Road Bournemouth
Dorset
BH1 1EP

01202 348101

Aug 10,2014
Minithumbdown
By:
Aug 10,2014
1 people found
this helpful
Well what can I say about the total incompetence of this agency and its staff. Not only do they never respond to emails or enquiries, they also try to pass the buck to anyone else. I would not recommend using this Letting Agency to anyone who wanted to receive a professional full management service. Whilst they are happy to take 10% charges for full management they actually do nothing for the privilage....
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Comment on agent fees
Im happy to pay fees if I can guarantee to receive the service that is offered
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Dec 18,2012
Minithumbdown
By:
Dec 18,2012
6 people found
this helpful
I\'m absolutely disgusted with these people. The fees are extortionate, the customer service non-existent, the staff are rude and don\'t give a damn, I could go on. They have overcharged me on rent and two and a half weeks later and after many promises of refunds I still have seen nothing. They never call you back, never keep their promises, and I wish to god i had never rented off them in the first place. Avoid at all cost!!...
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Oct 24,2012
Minithumbdown
By:
Oct 24,2012
6 people found
this helpful
We were, to begin with, with Kinghams at our property and they were fantastic, unfortunately kinghams shut down and we have been passed from pillar to post and eventually we have ended up with CountryWide. Since the moment they took over we have had nothing but greif. Our renewal fees were £30 to begin with then they decided they should be £125 - i told them to sod off so they instead put the rent up. Again i told them to go away and they kept it at the same rate as usual. On top of ...
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Dec 06,2011
Minithumbdown
By:
Dec 06,2011
8 people found
this helpful
As a tenant, and a customer the service I received was the worst I have ever had from any company. Basic repairs were not carried out for months, such that we could not even lock the doors or flush one of the toilets; the direct debit instruction was sent twice and came out of my bank account twice, yet I received no apology and was told to sort it out with the bank; and in breach of contract they changed the utility company we used and again no apology was given, with the branch simply blaming...
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What agent could do to change your mind?
Nothing, they have done enough! I have now purchased a new house and hope to never rent again....
Was this helpful? Yes
Mar 11,2011
Minithumbdown
By:
Mar 11,2011
5 people found
this helpful
Do not wanted to return my deposit. Despite the fact that I left flat neat and tidy (even more as it was before), they wanted to charge from me ...
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Sep 06,2010
Minithumbdown
By:
Sep 06,2010
3 people found
this helpful
I rented a flat in Bournemouth with Countrywide and this was a huge mistake. I had a leak that took forever to get fixed, a large roof fire caused by a contractor hired by Countrywide (to fix the leak). I went into Countrywide to speak with someone about the leak, the fire and was laughed at to my face whilst holding my newborn baby, I warn anyone, these people are not even humaine! Never go with Countrywide, I am not the only person around town that has had massive problems with these people...
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Aug 04,2010
Minithumbdown
By:
Aug 04,2010
2 people found
this helpful
Hopeless. Nothing ever their fault. Send inspection notices less than a week before inspection threatening ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Karen Akerman - upload your photo Karen Akerman
1 reviews

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Ross Aubin - upload your photo Ross Aubin
1 reviews

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