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Countrywide Scotland

4 Kersland Street West End Glasgow
City of Glasgow
G12 8BL

0141 341 0441

May 16,2013
Minithumbdown
By:
May 16,2013
2 people found
this helpful
I used this company - as a landlord I was constantly having to call them to chase every issue. For one problem I called 6 times over a 2 week period before it was resolved. They are charlatans of the highest order - I had to instruct them NEVER to send a plumber/electrician etc to the flat for repairs or inspection because the prices they billed for even a simple 5 minute job were extortionate. Luckily I have friends in the building trade and used them, when I explained the amounts I had been ch...
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What agent could do to change your mind?
Better Customer facing staff Better management to control staff incompetence and arrogance Better facilities management to control outlandish repair costs from \"their in house\" tradesmen
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Apr 08,2013
Minithumbdown
By:
Apr 08,2013
2 people found
this helpful
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us) The move in date was pushed back three times to over a month after the initial date agreed. They grudged handing us our letting documents and eventually coughed them all up in one big heap -many of which stated were to be read and signed a...
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Oct 24,2012
Minithumbdown
By:
Oct 24,2012
6 people found
this helpful
Merchant Lettings is, without a doubt, the most dishonest and blatantly money-grubbing business I have ever had the misfortune of getting involved with. The staff were downright rude the few times I called with a repair request, and treated me like it was beneath their dignity to even speak to me. Upon moving out, they informed me that they would be keeping my entire deposit, because I\'d \'ruined\' furniture, and I\'d left the place filthy and crawling with bugs. I kept that flat spotless, a...
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Jul 27,2012
Minithumbdown
By:
Jul 27,2012
10 people found
this helpful
This letting agent was horrendous. The flat was filthy when entering and the said they had charged previous tenants £180 to clean as they had left it dirty. There was also small insects in kitchen and a cupboard full of dirty duvets and crutches ets. Despite calling on a regular basis I was told to purchase a tin of insect repellant for bugs. They were not in the least interested. The property manager was really rude on the telephone. On departure they retained some of my deposit for...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Awards won by Countrywide Scotland, Glasgow G12 8BL

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