Properties Glasgow - Infiniti Properties
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    Robert Buchanan
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    Karen Campbell
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    Fiona Scott
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    Nadia Scott
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    Lauren Gallagher
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    Justine
No description available.
Countrywide Scotland

71 Candleriggs Glasgow
Lanarkshire
G1 1NP

0141 292 6266

Nov 23,2016
Minithumbdown
By:
Nov 23,2016
0 people found
this helpful
On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract so I do understand that on the custumer chain we are at the very bottom. I could get over the absolute cold sholder we were treated to, being interrupted repteadly with a snark 'how may I help' if the service otherwise would not have been...
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Jul 28,2016
Minithumbdown
By:
Jul 28,2016
1 people found
this helpful
All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will a member of staff keep you in the loop!!....
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What agent could do to change your mind?
n/a
Comment on agent fees
n/a
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
2 people found
this helpful
Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they kept the rest for other expenses about which they couldn't provide any other details. They told me with arrogance that they couldn't do anything else and that we should dispute the decision if we believe that it is unfair. They also admitted on t...
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Comment on agent fees
terrible
Was this helpful? Yes
Jun 16,2016
Minithumbdown
By:
Jun 16,2016
4 people found
this helpful
The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth. I would never ever deal with these guys again and nor will I recommend them. I am a landlord and i had to cancel/terminate my contract with them only just after a month. So you can imagine how bad it was. Awful and disgusting customer service. This place should be shut down in my opinion!...
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What agent could do to change your mind?
Bad!
Comment on agent fees
Bad!
Was this helpful? Yes
Aug 16,2015
Minithumbdown
By:
Aug 16,2015
1 people found
this helpful
Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I need to send, who needs to be at what signing, etc. In particular I was spoken to in a horrible and rude tone on the phone when she claimed she wouldn't do extra paperwork for an extra guarantor because we 'didn't feel like ...
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Mar 17,2015
Minithumbdown
By:
Mar 17,2015
4 people found
this helpful
Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing) but in the end, they just never carry out anything at all. Sometimes, they are just obnoxious: upon handing them my description of my flat's inventory and cleanliness, the response given by N. Scott at t...
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Nov 27,2014
Minithumbdown
By:
Nov 27,2014
4 people found
this helpful
The whole experience has been a nightmare? The staff never return calls, have a low regard for tenants and seldom carry out what was promised. They also mark you as a problem as soon as you ask to get things resolved. Will move agent as soon as current tenant vacates and our new property will not be with Countrywide. We are trying to provide tenants with a professional service, but Countrywide let that down. Do not use!...
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Aug 19,2014
Minithumbdown
By:
Aug 19,2014
5 people found
this helpful
Hi, We had let our property through countrywide letting in 26-Jun-2012. Initially things were ok. However after the 1st tenant left, they deducted cleaning charges from our rent saying they will be paying it back. After the 2nd tenant it was same story again. We had twice paid for cleaning charges. We have waited patiently for months. It has been more than a year since we paid for cleaning charges when first tenant moved out and almost 6 month since the last tenant moved out and I see no ...
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What agent could do to change your mind?
Too high for no service that they give
Was this helpful? Yes
Apr 16,2013
Minithumbdown
By:
Apr 16,2013
8 people found
this helpful
The agent did not turn up for check in on two occasions meaning the time I spent cleaning and tidying up the property was not seen. I had to come out of my lease early and Countrywide made it seem like they were doing me a favour and it was hassle for them - when in fact I was up to date on rent and lost £305 of my deposit on a \'cancellation fee\'. The house was cleaned thoroughly and tidied up as well before I left and I was told "not to worry about anything" and simply hand th...
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What agent could do to change your mind?
Followed their own practices and not making things up as they go along.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 72% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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Robert Buchanan - upload your photo Robert Buchanan
1 reviews

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Karen Campbell - upload your photo Karen Campbell
1 reviews

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Fiona Scott - upload your photo Fiona Scott
2 reviews

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Nadia Scott - upload your photo Nadia Scott
2 reviews

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Lauren Gallagher - upload your photo Lauren Gallagher
1 reviews

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Justine  - upload your photo Justine
1 reviews

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Awards won by Countrywide Scotland, Glasgow G1 1NP

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