“Poor customer service...”
1 Star Review
May 22,2020
By:
'Chris'
May 22,2020
Services: Admin
Would you recommend?: No
Postcode: TQ2
Admin
Postcode: TQ2
2
people found
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After contacting the staff to book a viewing for a property I was told that we would not be able to view a property because our DIP had just expired and we would need to speak to their morgage advisor before they would let us ...
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2
people found
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5 Star Review
Mar 16,2020
By:
'Laura'
Mar 16,2020
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode:
Sales (as a Buyer)
Postcode:
0
people found
this helpful
I would like to say thank you to the Torquay team, for their professionalism and helpfulness, in particular, Kerys, Scott, Ben & Laura ( but every person on the office had a smile ).
They engage their customers as soon as you come through the door. They return ...
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“Had been trying to find a property to rent fo......”
5 Star Review
Nov 30,2019
By:
'diane'
Nov 30,2019
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: TQ1
Lettings (as a Tenant)
Rent PCM: £700
Postcode: TQ1
0
people found
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Had been trying to find a property to rent for family for 9 months with no luck. Found most agencies never bothered to call back and not very helpful until we found one with Connells which wasn't suitable but Harry who dealt with us kept looking ...
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0
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“We recently purchased a property marketed by ......”
5 Star Review
Oct 09,2019
By:
'David'
Oct 09,2019
Services: Sales (as a Buyer)
Sold price: £238000
Would you recommend?: Yes
Postcode: TQ2
Sales (as a Buyer)
Sold price: £238000
Postcode: TQ2
0
people found
this helpful
We recently purchased a property marketed by Connells Torquay and have only praise for the professional and friendly way the dealt with us. In particular, Ben and Laura deserve a mention.
The did their best throughout to ensure we had access when required and any ...
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“Amazing experience and so supportive all the way through our sale...”
5 Star Review
Apr 26,2019
By:
'Andy'
Apr 26,2019
Services: Sales (as a Vendor)
Sold price: £225000
Would you recommend?: Yes
Postcode: TQ1
Sales (as a Vendor)
Sold price: £225000
Postcode: TQ1
0
people found
this helpful
Amazing experience throughout and all the staff were great so helpful and kept us informed of the progress including chasing solicitor and buyer and really cared about our sale.so quick to find a suitable buyer and managed our expectations...
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Comment on agent fees
Agents fees were competitive
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5 Star Review
May 30,2018
By:
'Pam'
May 30,2018
Services: Sales (as a Vendor)
Sold price: £220
Would you recommend?: Yes
Postcode: TQ2
Sales (as a Vendor)
Sold price: £220
Postcode: TQ2
0
people found
this helpful
I would like to thank Ben Greg and Ryan for the professional way they handled my sale and thoughtful service throughout. Nothing was to much trouble. Thank you....
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0
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“Ben helped me find a tenant , helped with the paperwork ......”
4 Star Review
Oct 25,2017
By:
'D.K'
Oct 25,2017
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: TQ1
Lettings (as a Landlord)
Rent PCM: £550
Postcode: TQ1
0
people found
this helpful
Ben helped me find a tenant , helped with the paperwork and was easy and friendly to talk to . Ben Pegg was very helpful too . Everything went smooth. I was expecting for problems, but they put me as ease. Thank you .Bens !!!...
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Comment on agent fees
AS EXPECTED
0
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“Dear Ben & First class teamWe are on the verge of ......”
5 Star Review
Jun 16,2017
By:
'PGS'
Jun 16,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TQ1
Sales (as a Vendor)
Postcode: TQ1
1
people found
this helpful
Dear Ben & First class team
We are on the verge of internet take- overs for all areas of business. Sounds good, but, when things are not quite what they seem, when being misled by third parties stalls everything, when you need a professional team of ...
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Comment on agent fees
Good
1
people found
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“What a useless shower this bunch of fools turned out ......”
1 Star Review
Mar 08,2017
By:
'Steve'
Mar 08,2017
Services: Sales (as a Vendor)
Sold price: £155000
Would you recommend?: No
Postcode: TQ1
Sales (as a Vendor)
Sold price: £155000
Postcode: TQ1
8
people found
this helpful
What a useless shower this bunch of fools turned out to be !!
15 weeks (from accepting offer) to sell a vacant house, with no chain. Had to be constantly pushed and chased for progress, communication was severely lacking in frequency, content, accuracy and truthfulness.
Example conversation ...
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Comment on agent fees
I begrudge them every penny of the exorbitant fee for their poor service.
8
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“Terrible service would not use again or recommend under any ......”
1 Star Review
Feb 02,2016
By:
'Jade'
Feb 02,2016
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: TQ2
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: TQ2
2
people found
this helpful
Terrible service would not use again or recommend under any circumstances . Complete sales agents do not care once they have your money, they will not return calls, emails and refuse to except any responsibility once you are in a contract ! AVOID...
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What agent could do to change your mind?
BAD
Attached Filesnbsp;
Comment on agent fees
BAD
2
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“Disgusting service. I was a new tenant connells the estate ......”
1 Star Review
Dec 10,2014
By:
'Chris'
Dec 10,2014
Services: Lettings (as a Tenant)
Rent PCM: £405
Would you recommend?: No
Postcode: TQ3
Lettings (as a Tenant)
Rent PCM: £405
Postcode: TQ3
2
people found
this helpful
Disgusting service. I was a new tenant connells the estate agents. They took 380 pound fee for reference s! Which they never did!! Flat I rented had no gas no electric and was flooded! Connells said not our problem contact the landlord. 3 weeks later landlord excepted ...
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2
people found
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“Absolutely unbelievable. I signed up with them in April 2013 where ......”
1 Star Review
Aug 22,2014
By:
'Annoyed'
Aug 22,2014
Services: Sales (Prospective customer)
Sold price: £80000
Would you recommend?: No
Postcode: TQ2
Sales (Prospective customer)
Sold price: £80000
Postcode: TQ2
4
people found
this helpful
Absolutely unbelievable. I signed up with them in April 2013 where I was promised that they could sell my flat fast to release equity to purchase a new build in time.They set a fee of £3000 +Vat to sell, having already paid out £118.80 listing fee for ...
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What agent could do to change your mind?
They could have been polite and understanding, maybe even offered to negotiate on the extortionate 4.5% fee
Attached Filesnbsp;
Comment on agent fees
More expensive than other agents in the area.
4
people found
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“Absolutely horrific, apparently the service stops when the offer has ......”
1 Star Review
Apr 29,2014
By:
'Chrisbaxtercoyle'
Apr 29,2014
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Sales (as a Vendor)
Postcode:
9
people found
this helpful
Absolutely horrific, apparently the service stops when the offer has been made on your house, we sold our house in torquay through Connells torquay branch hoping for a good, quick, clean sale especially the the large fee they were charging, unfortunately none of which were ...
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9
people found
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