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5 Rotary Way Banbury
OX16 1ER

01295 675032

Jul 04,2016
Jul 04,2016
1 people found
this helpful
Having rented through Connells for alomost three years, I have experienced very mixed levels of customer service. Our dealings at branch level were brief as they passed maintenance issues onto a centralised office once the initial paperwork and handover was complete, but we found the staff at the Banbury branch very helpful when we took on the property (in September 2013). We've had several maintenance contacts during our time with Connells and for the first couple of years the service and commu...
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Comment on agent fees
As per my review comments, renewal fees are too high and not enough is done to encourage tenants to stay with Connells when moving into another property, as you are subject to the same fees as new tenants.
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May 26,2015
May 26,2015
0 people found
this helpful
DO NOT USE!!! These estate agents are unbelievably unprofessional, inefficient and useless! I do not have time to state all reasons but these are my top 5: - it took TWO MONTHS to give me my deposit back (and that was without claims - just pure incompetency) - Repairs in my only bathroom (all pipes clogged) took FOUR working days to repair - they lost both sets of extra keys to my flat within the first two months of my tenancy - six weeks before end of tenancy a contractor broke my showe...
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What agent could do to change your mind?
Get their act together! Their service is shocking, so put some standards and processes in place and select your personnel better. Have reliable, professional, knowledgeable people who actually care work for you!
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Awards won by Connells, Banbury OX16 1ER

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