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    Richard Hill
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    Will Clueless
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Connells

500 Silbury Boulevard Milton Keynes
Buckinghamshire
MK9 2AD

01908 674 141

May 26,2014
Minithumbdown
By:
May 26,2014
3 people found
this helpful
Very poor - no response to offers put in on a property. I had to call to get an answer. Attempts made to force me though their mortgage brokers. I will avoid if at all possible....
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What agent could do to change your mind?
Actually respond to our offers formally.
Was this helpful? Yes
Dec 24,2013
Minithumbdown
By:
Dec 24,2013
4 people found
this helpful
Clueless, dishonest and unprofessional- avoid at all costs. Richard \'sold\' our flat on 4 separate occasions, but each fell through as all of the potential vendors had not been checked for eligibility, failed credit scores etc... Seemingly it had not occurred to anyone at the office to set up a meeting with their onsite mortgage advisor before allowing them to submit offers on properties they couldn\'t afford. The property was left vacant for 9 months whilst Connells flapped about periodica...
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What agent could do to change your mind?
Financially assessed vendors. Left my property clean. Left my property secure. Returned phone calls.
Was this helpful? Yes
Nov 20,2013
Minithumbdown
By:
Nov 20,2013
3 people found
this helpful
We have recently rented through Connells MK branch and have had a very poor experience. The communication was very poor throughout with no clear process of what should be happening when. We had to keep chasing for small things and ended going in personally to get a response. The move out date of the previous occupant and move in date for us was arranged on the same day - leaving very limited time for inventory to be done in the middle. Considering the amount of fees charged and the big name asso...
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What agent could do to change your mind?
Communicate clearly Have a defined process and checklist for what shoud happen, when Respond to emails Remember information by making notes instead of asking the same question again and again Write the correct information on tenancy paperwork and check facts before providing incorrect information Instead of saying, \'I don\'t deal with that\' after taking our money, provide a nominated point of contact in an appropriate manner and follow through to ensure service is maintained.
Was this helpful? Yes
Jul 24,2012
Minithumbdown
By:
Jul 24,2012
6 people found
this helpful
Connells asked if I would accept an offer on my property. I told them the lowest I could go to was 129500. The member of staff who took the offer from the buyer told me that he would reduce the final fee from Connells from 2900 to 2500 if I accept 129000. I agreed and asked for it in writing. The offer was made at the begining of Febuary 2012 but the didnt complete and exchange until 15 June! I was charged the full 2900 fee and when I complained I was told nobody in the branch had any recolle...
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What agent could do to change your mind?
Connells should have given me writing the amended fee when I asked, but because they did not they have had an extra 400+vat off of me, when the agent told me that he was autherised to reduce the fee.
Was this helpful? Yes
May 14,2011
Minithumbup
By:
May 14,2011
1 people found
this helpful
I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful. They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. It's that old saying Β’Γ’β€šΒ¬Γ…β€œyou get what you pay forΒ’Γ’β€šΒ¬Γ‚Β....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Richard Hill - upload your photo Richard Hill
1 reviews

About Richard No description set View full profile
Will Clueless - upload your photo Will Clueless
1 reviews

About Will No description set View full profile

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