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    Stan Heeks
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    Paul Waters
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Connells

Lombard House, 145 Great Charles Street Birmingham
West Midlands
B3 3LP

0121 212 0800

Sep 29,2015
Minithumbdown
By:
Sep 29,2015
0 people found
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before. It is all wishy washy though. They lack any sense of ownership and customer service. A customer is only mattered till the signing of the contract. I have sent so many emails with issues in my flat. I have called up the people enquiring stuff; never got an...
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Aug 24,2015
Minithumbdown
By:
Aug 24,2015
0 people found
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Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it does not happen. You constantly have to call several times a day to find out an answer. They also have so many people working for them, that your issue gets passed around from person to person, in which case, it can take up to a week, if not longer to...
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Feb 28,2013
Minithumbdown
By:
Feb 28,2013
3 people found
this helpful
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn\'t do many of the viewings and we had to push them as they were expecting us to help with mid week day time viewings. Their comms could be better, even our buyer raised with us his displeasure with them. They turned up for a viewing in the day without checking first and disturbed my girlfriend who had come off...
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What agent could do to change your mind?
Supplied accurate information to potential buyers about the property running costs, that were supplied many times, take more care to detail on the photos of the property, taken more if the viewings and booked them properly.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Stan Heeks - upload your photo Stan Heeks
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Paul Waters - upload your photo Paul Waters
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