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11 Glanvilles Road Glanvilles Mill Ivybridge
PL21 9PS

01752 691 200
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Jun 01,2012
By: 'LS'
Jun 01,2012
5 people found
this helpful
This property was on the market with two agents and the owner had accepted an offer from us through the other one. Our agent contacted Connells to let them know that an offer had been accepted. Connells then found out how much we had offered and engineered a gazumping. We complained, but they didn\'t apologise, merely quiblled over the definition of gazumping. It was a terrible customer service experience and while they may not have broken the law they did put us and the seller in an awkward pos...
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What agent could do to change your mind?
They could have been more understanding when we complained and simply apologised. Instead they insisted they hadn\'t broken the law and wouldn\'t back down in the slightest. Seriously, all we wanted was an apology, but they stood by their despicable behaviour which while legal, was not moral.
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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