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    Carl Wood
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    Brandon
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    Zoe Wannerton
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    simon beazley
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    Ryan Perrin
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    Denis Logan
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    Ryan Perring
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    Ryan tift
With over 90 years combined experience and local knowledge our team can help with your every need. We have houses to buy, sell and Let, and this is not only properties in Hemel Hempstead but in Bovingdon, Kings Langley, Chipperfield, Bedmond, Leavesden, Chesham and Berkhamsted. Having operated in the town for over 30 years we have helped thousands of people find there ideal property. We do more than just sell or let your property, as part of a national estate agency, we help at every stage of m Read full description...oving home, from market appraisals and conveyancing to energy performance certificates, in house mortgage services and help to buy. At Connells we work closely with our local Watford, Harrow, Bushey, St Albans, Dunstable, Leighton Buzzard, Leavesden and Luton branches as well as the surrounding branch network, offering excellent local coverage.
Connells

45 Marlowes Hemel Hempstead
Hertfordshire
HP1 1LD

01442 216633
Sep 11,2017
Minithumbup
Carl Wood
Zoe Wannerton
By: 'Stephanie'
Sep 11,2017
0 people found
this helpful
Thank you Carl for helping us sell our property. You made the process so easy and you were easily contactable if we had any questions or needed advice....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Jul 27,2017
Minithumbdown
Ryan tift
simon beazley
By: 'Nick6677'
Jul 27,2017
0 people found
this helpful
Horrendous experience from start to finish. Originally showed us around a property with the agent badly hungover and 40 mins late for appointment. Not sure if they have a email system as no one ever replies and if you call to speak with them they are always on a day off. USELESS. Please avoid...
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Comment on agent fees
Bad
Was this helpful? Yes
Jul 14,2017
Minithumbup
Carl Wood
Ryan Perring
By: 'Mrs B'
Jul 14,2017
1 people found
this helpful
The whole moving experience for my mum (managed by me) was a very positive one. The Hemel branch were supportive, kind, patient and helpful. They looked after my mum very well and ensured the whole selling process was as painless as possible. Special mentions to Carl, Ryan and Dennis. Would not hesitate recommending them. Thank you all....
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Comment on agent fees
Average.
Was this helpful? Yes
Jun 06,2017
Minithumbup
Zoe Wannerton
By: 'D beckham'
Jun 06,2017
1 people found
this helpful
Zoe did a great job from beginning to end , only comment I have about this branch is that they do NOT pass on messages or listen to what to what you are telling them...
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Was this helpful? Yes
Apr 14,2017
Minithumbup
Ryan Perring
By: 'Michelle'
Apr 14,2017
2 people found
this helpful
Excellent from start too finish. Couldn't recommend connells more. They have been friendly yet professional. Me being a worry head has had constant reassurance throughout the process of buying and selling with them. Ryan has been on the other end of the phone whenever I've had a question or a concern. I've dealt with many estate agents throughout the years and by far connells have exceeded my expectations. I cannot thank them enough especially Ryan....
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Comment on agent fees
You get what you pay for :-)
Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'Arron & Emily'
Apr 12,2017
2 people found
this helpful
excellent service from start to finish. Always on hand to help and go the extra mile. The number one agent in Hemel!!...
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Comment on agent fees
good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Carl Wood
By: 'Humphries family'
Feb 10,2017
3 people found
this helpful
Absolutely brilliant we could not have asked for a better service Carl went above and beyond his job description to help us out with our move thank you so very much...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
Brandon
By: 'Louis'
Jan 31,2017
3 people found
this helpful
Brandon has been first class... First listed property with clements. They took 40 or so viewings in first few weeks and couldnt lure a single offer. I got frustrated with all the lies and excuses so chose to list with Connells aswell. Rhianna surveyed it and gave me confidence. Then handed over to brandon who took care of the listing and sale. Brandon is probably the first agent ive dealt with who has the amazing ability to listen! He took the initiative to call his book of buy to let investor...
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Comment on agent fees
Good - fairly standard across the board.
Was this helpful? Yes
Dec 22,2016
Minithumbup
Brandon
Carl Wood
By: 'Sarah Davies'
Dec 22,2016
3 people found
this helpful
Great customer service, efficient and helpful estate agents go above and beyond to help and make sure we were kept informed of the whole smooth process. Thanks Connells and a Very Merry Christmas!...
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Comment on agent fees
Competitive
Was this helpful? Yes
Dec 14,2016
Minithumbup
simon beazley
Zoe Wannerton
By: 'Francesco'
Dec 14,2016
2 people found
this helpful
Simon has an excellent and wonderful customer service at all times! He is very helpful, kind, polite and very friendly. He is willing to help you to solve any type of issue promptly and in the best way he can. He is very professional and a great agent. I can say all the same for Zoe. She is also great in all professional situations and aspects: she is very friendly, kind, positive, helpful, polite and very professional....
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Comment on agent fees
Excellent fees at all times Wonderful agents
Was this helpful? Yes
Dec 10,2016
Minithumbup
Zoe Wannerton
simon beazley
By: 'pauline evans'
Dec 10,2016
2 people found
this helpful
very efficient and friendly staff, extremely helpful,nothing was too much trouble,very professional,communication was exceptional,either by email or telephone, very quick to respond to any of my questions...
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Comment on agent fees
no comment
Was this helpful? Yes
Nov 05,2016
Minithumbup
By: 'Dan'
Nov 05,2016
4 people found
this helpful
I walked into Connells homeless, the staff were friendly, extremely helpful, and personalised. I first dealt with Simon, amazing guy. He helped get me into a place and helped right through until end of tenancy, I can highly recommend connells. Especially Simon and now Zoe is helping sort out the final details making this such an easy thing to do. Thanks guys...
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Comment on agent fees
Explained well and hassle free
Was this helpful? Yes
Sep 15,2016
Minithumbup
By: 'Nick'
Sep 15,2016
4 people found
this helpful
I found the whole experience with Connells and Brandon both very professional and as stress free as it could have been. The process was very quick and straight forward. I would not hesitate to use you guys again. Kind regards - Nick...
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Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Jane Smith'
Aug 11,2016
4 people found
this helpful
Very poor service combined with very high fees. Very pushy, there is a lot of pressure to extract the maximum possible fee from sellers and also to use Connells' own brand solicitors rather than your own. When I explained I would be using my own solicitor, Arron Shaw (the assistant manager) lost his temper and said, and I quote verbatim 'don't come complaining to me when your sale is too slow'. That is just one example (although probably the most extreme) of their lack of professionalism. Conne...
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Comment on agent fees
Excessive fees (over 2%), particularly in view of the (mediocre) and at times rude and unprofessional service provided. I will not be recommending Connells to my friends and family.
Was this helpful? Yes
Feb 19,2016
Minithumbup
Carl Wood
By: 'Mark'
Feb 19,2016
4 people found
this helpful
I am very happy with the service provided by the Connells. I have used then for finding and referencing tenants as well as buying and selling rental properties locally. I would be happy to use them again in the future....
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Comment on agent fees
Fairly priced
Was this helpful? Yes
Mar 17,2015
Minithumbup
By: 'Pearce1'
Mar 17,2015
1 people found
this helpful
Connells dealt with selling my mothers property in Hemel Hempstead it was a probate sale so it really was a sensitive. I was so impressed with how professional they were during the whole process. We have a large family and they did a great job in updating all of us on the progress. They sold the property for a price we were all happy with. Would highly recommend....
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Was this helpful? Yes
Mar 13,2015
Minithumbup
Carl Wood
By: 'Phil Hood'
Mar 13,2015
3 people found
this helpful
Excellent from start to finish. Found us the perfect property and was dealt with the offer and clarification very professionally. There were a couple of issue's while the sale progressed and Carl assisted and communicated to both ourselves and the owners throughout what was a awkward purchase. Without this and with a different agent involved I believe our purchase may well not have completed. Thank you to all the staff at Connells in Hemel Hempstead....
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Was this helpful? Yes
Jul 31,2014
Minithumbdown
By: 'David Warren'
Jul 31,2014
0 people found
this helpful
Appalling service. In brief: they wont return calls, they offer furniture that is not included, they are aggressive, the senior management will take no responsibility for their staffs mistakes, they lost a deal for there client and my sister the tenant 24 hours before when neither the Landlord or tenant had done anything wrong. I have been agent for 18 years and this is some of the worst bullying practice I have ever seen and the type of company that give the whole industry a bad name. My be...
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What agent could do to change your mind?
When they accepted they had made a mistake dealing with it, instead they expected the Landlord and tenant to suffer and pay for their mistake. A despicable company who don\'t care about customer service one bit, their client or incoming tenants.
Attached Files
Comment on agent fees
NA as we were the tenant, but I did recommend to the Landlord he should ask for a reduction in fees, they wouldn\'t offer one to say sorry for there incompetence. They lost there client a deal who is now not sure if he will rent the property as he has had such a bad experience with Connells.
Was this helpful? Yes
Dec 17,2013
Minithumbdown
By: 'Kerstin Mason'
Dec 17,2013
0 people found
this helpful
We contacted the Hemel Hempstead branch of Connells earlier this year to get an idea of the market value of our property. One of their staff came around promptly and left a generally competent impression. Two minor points we did not like at the time, however we decided not get too annoyed: (1) He kept addressing us as "guys" (no, we are not two men!) and (2) he got the stamp duty bands wrong and even after querying whether it was really £300k and not £250k for the lower end...
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What agent could do to change your mind?
accept that \"no\" really means \"no\", you lost business by being too persistent
Attached Files
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Areas covered
  • HP1
  • HP2
  • HP3
  • HP4
  • WD4
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £243,000
  • Max: £480,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 4 2 9 0 3 0 0 1
Carl Wood - upload your photo Carl Wood
7 reviews

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Brandon  - upload your photo Brandon
2 reviews

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Zoe Wannerton - no image available Zoe Wannerton
Senior Lettings Negotiator
4 reviews

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simon beazley - upload your photo simon beazley
3 reviews

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Ryan Perrin - upload your photo Ryan Perrin
0 reviews

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Denis Logan - no image available Denis Logan
0 reviews

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Ryan Perring - no image available Ryan Perring
2 reviews

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Ryan tift - upload your photo Ryan tift
1 reviews

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Fees

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Last updated at 12:48 PM 14/12/2016 by Carl Wood

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells, Hemel Hempstead HP1 1LD

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