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    Carl Wood
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    John Bushey
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Connells

45 Marlowes Hemel Hempstead
Hertfordshire
HP1 1LD


Nov 05,2016
Minithumbup
By:
Nov 05,2016
1 people found
this helpful
I walked into Connells homeless, the staff were friendly, extremely helpful, and personalised. I first dealt with Simon, amazing guy. He helped get me into a place and helped right through until end of tenancy, I can highly recommend connells. Especially Simon and now Zoe is helping sort out the final details making this such an easy thing to do. Thanks guys...
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Comment on agent fees
Explained well and hassle free
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
1 people found
this helpful
I found the whole experience with Connells and Brandon both very professional and as stress free as it could have been. The process was very quick and straight forward. I would not hesitate to use you guys again. Kind regards - Nick...
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Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
4 people found
this helpful
Very poor service combined with very high fees. Very pushy, there is a lot of pressure to extract the maximum possible fee from sellers and also to use Connells' own brand solicitors rather than your own. When I explained I would be using my own solicitor, Arron Shaw (the assistant manager) lost his temper and said, and I quote verbatim 'don't come complaining to me when your sale is too slow'. That is just one example (although probably the most extreme) of their lack of professionalism. Conne...
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Comment on agent fees
Excessive fees (over 2%), particularly in view of the (mediocre) and at times rude and unprofessional service provided. I will not be recommending Connells to my friends and family.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
I am very happy with the service provided by the Connells. I have used then for finding and referencing tenants as well as buying and selling rental properties locally. I would be happy to use them again in the future....
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Comment on agent fees
Fairly priced
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Connells dealt with selling my mothers property in Hemel Hempstead it was a probate sale so it really was a sensitive. I was so impressed with how professional they were during the whole process. We have a large family and they did a great job in updating all of us on the progress. They sold the property for a price we were all happy with. Would highly recommend....
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Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
Excellent from start to finish. Found us the perfect property and was dealt with the offer and clarification very professionally. There were a couple of issue's while the sale progressed and Carl assisted and communicated to both ourselves and the owners throughout what was a awkward purchase. Without this and with a different agent involved I believe our purchase may well not have completed. Thank you to all the staff at Connells in Hemel Hempstead....
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Was this helpful? Yes
Jul 31,2014
Minithumbdown
By:
Jul 31,2014
0 people found
this helpful
Appalling service. In brief: they wont return calls, they offer furniture that is not included, they are aggressive, the senior management will take no responsibility for their staffs mistakes, they lost a deal for there client and my sister the tenant 24 hours before when neither the Landlord or tenant had done anything wrong. I have been agent for 18 years and this is some of the worst bullying practice I have ever seen and the type of company that give the whole industry a bad name. My be...
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What agent could do to change your mind?
When they accepted they had made a mistake dealing with it, instead they expected the Landlord and tenant to suffer and pay for their mistake. A despicable company who don\'t care about customer service one bit, their client or incoming tenants.
Comment on agent fees
NA as we were the tenant, but I did recommend to the Landlord he should ask for a reduction in fees, they wouldn\'t offer one to say sorry for there incompetence. They lost there client a deal who is now not sure if he will rent the property as he has had such a bad experience with Connells.
Was this helpful? Yes
Dec 17,2013
Minithumbdown
By:
Dec 17,2013
0 people found
this helpful
We contacted the Hemel Hempstead branch of Connells earlier this year to get an idea of the market value of our property. One of their staff came around promptly and left a generally competent impression. Two minor points we did not like at the time, however we decided not get too annoyed: (1) He kept addressing us as "guys" (no, we are not two men!) and (2) he got the stamp duty bands wrong and even after querying whether it was really £300k and not £250k for the lower end...
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What agent could do to change your mind?
accept that \"no\" really means \"no\", you lost business by being too persistent
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £280,000
  • Max: £420,000

Letting
  • Min: £0
  • Max: £0



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Carl Wood - upload your photo Carl Wood
3 reviews

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John Bushey - upload your photo John Bushey
1 reviews

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Awards won by Connells, Hemel Hempstead HP1 1LD

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