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    James Gordon
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    Emma Langford
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We have an experienced, energetic team who firmly believe in treating people the way we would like to be treated ourselves. 2014 has seen the Crawley branch grow exponentially and consistently achieve the best prices in a timescale that suits our vendors. We are a large corporate company with more local branches than any other agent Crawley, Horley, Redhill, Copthorne, Horsham, Haywards Heath, Burgess Hill & East Grinstead all work together ensuring we have more buyers than any other agent f Read full description...or your property. The internet may be a useful tool but pro-active estate agency continues to be the most effective tool in attaining the highest price for your property. Regardless of our resources and size we are anything but complaisant, we run the Crawley branch as if it were are own business. We are all local people with local knowledge and take a lot of pride in what we do. Nothing makes our jobs more worthwhile than vendors saying thank you to us the day it comes to moving. If you would like a free, no obligation valuation please call... 01293 515444. We also offer mortgages, conveyancing, surveyors and new homes. The complete 360 degree in-house package. Please call for more information.
Connells

57 High Street  , Crawley
West Sussex
RH10 1BQ

01293 515444

Mar 24,2016
Minithumbdown
By:
Mar 24,2016
4 people found
this helpful
Do NOT use this agency. They will constantly pester you to take a mortgage out with them and as soon as you say no your cards are marked. Lost out to a mystery investor however was told if I took out a mortgage with them I'd probably have my offer approved. Avoid at all costs....
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Sep 26,2014
Minithumbdown
By:
Sep 26,2014
1 people found
this helpful
Dreadful experience. From phantom buyers, to no shows to badly vetted buyers. Dont go near these clowns with a barge pole. After finally finding a buyer 7 months later they expect us to pay them the commission for a sale they didnt arrange, completely ignoring the fact they cost us £14k in rent as we had to move or we would have lost our purchase....
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What agent could do to change your mind?
Done their job properly!
Was this helpful? Yes
May 28,2014
Minithumbdown
By:
May 28,2014
3 people found
this helpful
Where do I start. Me and my girlfriend are first time buyers. We found a property in Crawley that we really loved, went to view and the agent (Emma) did not enter to show us around because "It smells terrible" so we viewed it on our own, she was really unhelpful and couldn't answer any of our questions regarding property or its vendor with anything but " I'm not sure" or " I don't know". They (Connells) informed us that it would go to best and finals which we u...
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What agent could do to change your mind?
obeyed the laws and regulations.
Was this helpful? Yes
By: James Gordon
Jun 16, 2014
View all comments (1)
"Dear Adam I was present at Connells throughout the whole process of this sale and whilst both staff members are no longer in this branch I believe this needs addressing publicly as your review is utterly misleading. You state we should have “obeyed the laws and regulations”. It is those very laws and regulations that seem to have caused your anger. We followed them stringently and were audited on this sale internally and externally. I’m unsure why you’re p....
Dec 05,2013
Minithumbdown
By:
Dec 05,2013
2 people found
this helpful
Another awful agency in a sea of awful agencies. Don\'t buy from them as they will lead you into unnecessary credit checks which will effect your credit score when they are well aware your offer has not been accepted. They told us that our offer was very good when we put in asking price for a property but wanted various credit checks etc to assure the vendor we could substantiate our offer. We did all this having taken time off work and they agreed we were in a good financial position but the ve...
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What agent could do to change your mind?
The agent should not have lead us to believe our offer would be accepted upon a credit check when they already had a cash buyer.
Was this helpful? Yes
May 19,2013
Minithumbdown
By:
May 19,2013
6 people found
this helpful
Connells Crawley ƒÂ¢¢â€šÂ¬¢â‚¬Å“ Connells mortgage or no sale! Extreme Lying I just want to share my shocking experience with the estate agents Connells Crawley branch. Basically, myself and my husband viewed a property and put in an offer of the asking price. We were told by Connells that this was the price the seller wanted, they would not take a lower offer and were not interested in asking for a higher offer as they did not want to mess around, they really wanted a q...
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What agent could do to change your mind?
They should not have lied to us or blocked our purchase
Was this helpful? Yes
By: clarebrasschick
Apr 01, 2014
View all comments (3)
I have had exactly the same problem with Connells in Eastleigh. Didn't want their mortgage advice and low and behold after speaking with a seller who was desperate to sell I put the first offer in for the full asking price. Connells then fobbed me off for 3 days saying that as it was a Shared Ownership property they had to have agreement from the housing association before my offer could be accepted. What a load of rubbish - I rang the housing association who confirmed they do not get involve....
Areas covered
  • RH10
  • RH11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £360,000
  • Max: £360,000

Letting No data

NAEA ARLA RICS TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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James Gordon - no image available James Gordon
Senior Negotiator
0 reviews

About James Valuer View full profile
Emma Langford - upload your photo Emma Langford
1 reviews

About Emma No description set View full profile
John Manager - upload your photo John Manager
1 reviews

About John No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

We offer many various packages, each one is tailored to suit they may involve the following...
*Professional photographer
*Professional Floor-plans
*Glossy Brochures
*Open Days
*Sale by tender
*Audio Tours
*Home Information Guides
*Energy Performance Certificates
*Ariel Photography
*Rightmove featured property / Premium Listings
+ much more

It's very hard to discuss fee's without knowing exactly what your requirements are. For free marketing advice please call.
Last updated at 3:47 PM 24/06/2014 by James Gordon

Complaints Procedure

All complaints can start out verbally to a senior member of staff (Senior Negotiator/Branch Manager)

If it is of a more formal nature please put in writing to the Branch manager where it shall be acknowledged within 3 days and responded to within 7.

If the response is not satisfactory you can escalate it to our Area manager or compliance department based at head office.

We are also a member of the Ombudsman of Estate Agents. Should your complaint not reach a satisfactory conclusion within Connells. They are independent from Connells. We are also subject to Trading Standards and the OFT.
Last updated at 3:47 PM 24/06/2014 by James Gordon

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