No description available.
Connells

23-25 Winchester House, Winchester Street Andover
Hampshire
SP10 2EA

01264 352207
Website not available

Properties for Sale
Properties to Rent

“complaints...”

Sep 04,2018
Minithumbdown
By: 'rubbish'
Sep 04,2018
0 people found
this helpful
we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 pounds theni phoned the office to be told it had been let were is the good service ?????? derek...
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Comment on agent fees
unethical
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By: derek wakeling
Sep 24, 2018
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i had no voice mail if i had it would have saved the upset of coming all that way for nothing why couldnt u have phoned like u did when u arranged the viewing so u can see why we are upset derek ...

“Finger on the pulse...”

Jun 20,2018
Minithumbup
By: 'Newcomers to Andover'
Jun 20,2018
0 people found
this helpful
Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to us. He followed up and confirmed everything in writing in a clear and concise manner. We are extremely grateful for his invaluable help in what ...
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Comment on agent fees
Nothing to compare it to but given the level of service received I would rate them as high.
Was this helpful? Yes
Feb 24,2018
Minithumbup
By: 'Kerry Crosby'
Feb 24,2018
0 people found
this helpful
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I ...
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Comment on agent fees
Expensive by very good.
Was this helpful? Yes
Feb 23,2018
Minithumbup
By: 'Crouch74'
Feb 23,2018
0 people found
this helpful
Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required. Abby Brooks was also very helpful with getting the return of our rental deposit from the hard to get hold of landlord. Great customer service. ...
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Feb 15,2018
Minithumbup
By: 'MrB 1967'
Feb 15,2018
0 people found
this helpful
My flat became empty end of January and after local advice that Connells were the "go to" company in my area, I was introduced to Elizabeth who within 2 weeks had found tenants and moved them in both painlessly and expediently. She's been ...
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Comment on agent fees
Reasonable costs as they are very hands on, and have been out to the apartment on several occasions, which is very helpful as a remote owner.
Was this helpful? Yes
By: Elizabeth-Jane Yarney
Feb 15, 2018
View all comments (1)
Hi Mr B, Thank you so much for your wonderful review. It has been great working with you. ...
Jan 11,2018
Minithumbup
By: 'Rob'
Jan 11,2018
1 people found
this helpful
Tristan has been exceptional in providing us with good mortgage advice both at the outset of our initial purchase two years ago, and then more recently with setting up a considerably cheaper remortgage. Tristan was invariably prompt with getting back to us, and kept us ...
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Comment on agent fees
Seems reasonable to me.
Was this helpful? Yes
Sep 18,2017
Minithumbdown
By: 'Ex Connells customer'
Sep 18,2017
0 people found
this helpful
The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was ...
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Comment on agent fees
Management fees are shocking for the level of service.
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Jun 20,2017
Minithumbup
By: 'Ormsby87'
Jun 20,2017
1 people found
this helpful
Love connells These guys made a stressful event very calming and understood all concerns and worries and took them in their stride with great reassurance everything would be dealt with... which it was professionally and quickly. Tristan got us through the never ending financials with ...
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Comment on agent fees
Very reasonable
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Jun 09,2017
Minithumbup
By: 'Sam'
Jun 09,2017
3 people found
this helpful
Great service! Clear advice. Tristan made it all seem very simple and gave us a lot of confidence prior to our property search. He arranged the mortgage quickly and was always more than happy to help with any questions we had regarding the buying process. ...
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Comment on agent fees
Fair price for great service.
Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'Tim & Alicia'
Feb 28,2017
3 people found
this helpful
We were absolutely delighted with the excellent service we received in the purchase of our new property. All the staff were extremely knowledgeable, considerate, kind and professional in their approach making each step in the process easier for us. Ash in particular, the branch manager, ...
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Comment on agent fees
Not applicable to us
Was this helpful? Yes
Jul 24,2016
Minithumbdown
By: 'Touchstone are shoddy'
Jul 24,2016
2 people found
this helpful
From a long time tenant you could not get poorer customer service. Repairs are subbed out to non local companies who will not ring you to tell you they are here. If you are not in they will not ring. They will just leave. They ...
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Comment on agent fees
Not worth the money.
Was this helpful? Yes
By: Elizabeth Yarney
Sep 14, 2018
View all comments (1)
Hi, Unfortunately this review does not relate to Connells Andovers Services. Touchstone are a client of ours of which we simply provide a "tenant find only" service, therefore, we have no control over their contractors actions or rent increases. ...
Jan 18,2016
Minithumbup
By: 'Ash'
Jan 18,2016
3 people found
this helpful
They got me a better price then I expected and My house sale was handled with care. I would reccomend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 19,2015
Minithumbdown
By: 'Robby'
Oct 19,2015
7 people found
this helpful
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn up....
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Sep 24,2015
Minithumbup
By: 'Jan and Ed'
Sep 24,2015
2 people found
this helpful
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate. We look forward to a long and ...
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Was this helpful? Yes
Mar 01,2015
Minithumbup
By: 'Sarah'
Mar 01,2015
2 people found
this helpful
Pleasant team and very helpful even offered me coffee. They were deferent then the other agents in Andover. Thank you...
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Dec 02,2013
Minithumbup
By: 'Joe Cox'
Dec 02,2013
2 people found
this helpful
I pride myself on being straight forward to deal with and my word is my bond. I have to say Ash dealt with my sale in the same manner. I was really appreciative of the consistent respect and honest way I was treated. Keep up ...
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Jun 10,2013
Minithumbdown
By: '101Seagulls'
Jun 10,2013
5 people found
this helpful
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The \'revised\' particulars still contained all the original errors and took an amazing 15 days to reach me. A ...
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Aug 10,2010
Minithumbdown
By: 'AnnV'
Aug 10,2010
4 people found
this helpful
I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
69% customers were satisfied with fees 64% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £187,000
  • Max: £187,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 2 2 4 0 1 0 2 3

Fees

No fees set.

Complaints Procedure

No procedure available.
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