The UK's Largest Customer Review Website for the Property Industry
Poole Dorset, Poole BH15
3/5, 8 Reviews
50% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Alexandra Mihai
Don't choose connells
unsatisfied customer
Don\'t use Connells
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £925 | £925 |
Address
Connells
80 High Street, Poole, Dorset
BH15 1DB
01202 673977
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Connells Branches (View All 160)
Don’t trust this ...
Share On :
1 Star Review
Toni
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH9
25 Jan 2023
People found this helpful1
Don’t trust this company. They are fraudulent. Toni Shepard and Thomas Reid unprofessional and liars, without moral values. Stay away from them. Don’t deserve a... Read Full Review
Comments (0)
Don’t trust this company. They are fraudulent.
Was this helpful?:
Alexandra Mihai said about Connells
Services : Letting( As a Tenant )Date: 25th Jan 2023
Don’t trust this company. They are fraudulent.
Toni Shepard and Thomas Reid unprofessional and liars, without moral values. Stay away from them. Don’t deserve a star
The UK's Largest Customer Review Website for the Property Industry
Seller or Letter, Buyer or ...
Share On :
1 Star Review
Toni
By : 'Don't'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : BH15
11 Jul 2018
People found this helpful1
Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or to sell/let, CHOOSE ANY OTHER ESTATE AGENT BUT... Read Full Review
Comments on Agent Fees
This agent's fees are far higher than almost any other I've come across. And for nothing extra, or even below the service of a typical estate agent. The exact same flat in the same condition is available for £75/m less, 3 floors up.
Comments (0)Was this helpful?:
Don't choose connells said about Connells
Services : Letting( As a Tenant )Date: 10th Jul 2018
Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or to sell/let, CHOOSE ANY OTHER ESTATE AGENT BUT CONNELLS!
The UK's Largest Customer Review Website for the Property Industry
Brilliant ...
Share On :
5 Star Review
By : 'EMA'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH17
18 Apr 2018
People found this helpful0
My experience with Connells has not been great over the last few months, I have been dealing with unprofessional people constantly and was getting nowhere, However for the last couple of weeks I had Mark as our new property management coordinator and he's been brilliant, he's very... Read Full Review
Comments (0)Was this helpful?:
EMA said about Connells
Services : Letting( As a Tenant )Date: 17th Apr 2018
My experience with Connells has not been great over the last few months, I have been dealing with unprofessional people constantly and was getting nowhere, However for the last couple of weeks I had Mark as our new property management coordinator and he's been brilliant, he's very efficient, professional and pleasant to deal with, he solved almost all the issues that I had for months in no time! I can't thank you enough Mark, Connells .. you need more like Mr Hinton pleaseeeee
The UK's Largest Customer Review Website for the Property Industry
Last February, we put our ...
Share On :
1 Star Review
By : 'unsatisfied'
Services : Other
Sold price : £300
Would you recommend ? : No
Postcode : BH15
24 Aug 2014
People found this helpful4
Last February, we put our property on the market with Connells and recently (in August) we have taken it of the market. We have decided to put it on the market again perhaps in the spring but with a different agent. During the six months that Connells had our property for sale we did not get any... Read Full Review
Comments (0)Last February, we put our property on the market with Connells and recently (in August) we have taken it of the market. We have decided to put it on the market again perhaps in the spring but with a different agent.
Was this helpful?:
unsatisfied customer said about Connells
Services : Other( )Date: 23rd Aug 2014
Last February, we put our property on the market with Connells and recently (in August) we have taken it of the market. We have decided to put it on the market again perhaps in the spring but with a different agent.
During the six months that Connells had our property for sale we did not get any feed back from them, as promised, and we did not get any viewings from prospective buyers. Connells did put our property as "open house" on a Saturday and we were told that they had two customers that were going to come to view the property but we had no feed back on the outcome either. We are not sure if they did come, as Connells told us to vacate the premises before the time of the viewings. When they first put the property on the market, the details on the internet were not correct, with measurements inaccurate, floor plans were wrong and it took us several attempts to have them corrected accurately.
The UK's Largest Customer Review Website for the Property Industry
Connells Estate Agents Poole ...
Share On :
1 Star Review
By : 'Don't'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BH12
21 Oct 2013
People found this helpful6
Connells Estate Agents Poole Dorset. Having had the very unpleasant experience of having to purchase a property through them I feel it necessary to outline how unprofessional and untrustworthy they are. Now at this point I know what you're thinking, "Estate Agents, untrustworthy, surly... Read Full Review
What agent could do to change your mind?
Close the branch
Comments (0)Connells Estate Agents Poole Dorset. Having had the very unpleasant experience of having to purchase a property through them I feel it necessary to outline how unprofessional and untrustworthy they are. Now at this point I know what you're thinking, "Estate Agents, untrustworthy, surly not?" well I am afraid to say it is true, some of them I have met are good but these are not.
Was this helpful?:
Don\'t use Connells said about Connells
Services : Sales( As a Buyer )Date: 21st Oct 2013
Connells Estate Agents Poole Dorset. Having had the very unpleasant experience of having to purchase a property through them I feel it necessary to outline how unprofessional and untrustworthy they are. Now at this point I know what you're thinking, "Estate Agents, untrustworthy, surly not?" well I am afraid to say it is true, some of them I have met are good but these are not.
Now before I rant on I would like to outline this one amazing fact that I discovered. Throughout the process of buying and selling a home you are in contact with various different professionals that have either gone to university or have a professional qualification. For example, The solicitor, surveyor, searches, the boiler man & electrician you get around to check things over, even a painter and decorator can have a professional qualification, all that is except… the estate agent! The people who price and sell the properties do so with no other qualification other than the ability to hold keys and operate a lock, some do have a qualification in the form of a driving license, which is yet more proof that they can successfully use a key!
Firstly. Buying your dream home is meant to be a happy business, however Connells managed to suck all the happiness from the entire process with the efficiency of a health and safety executive an amusement park. Throughout the entire process I have felt bullied, lied to and even conned into taking a mortgage through them. I have been made to jump through hoops and held to ransom over my property.
Secondly. And this is my favourite bit! After being forced to see their financial advisor and have it heavily insinuated that if we didn't get our mortgage through them we would loose the property (they were very careful with this point knowing that they can't actually say "you have to go through us or else") they then tried to charge us £400 for the privilege of setting up the mortgage. Knowing for a fact that all financial advice is free at the point of contact and mortgage brokers get paid from the provider, they are in affect getting paid twice to do the same job. I especially enjoyed the fact that it was positioned as a "Life Time Membership" for "Free" financial advice. Personally for £400 I would be in there every weekend until my £400 pound cost is covered by the amount of coffee that I would consume.
Lastly. When I came to sell my flat (before all of the above happened) I invited Connells along to give them the opportunity to market my property. The lady came around in her car, "good start" I thought, she had a look around and was very nice and complementary (it was a great and unique flat), we had a chat and I told her how much equity we had in the property, she then proceed to value the property £6k under our current mortgage balance. I reiterated that that would put us in negative equity but she seemed oblivious to this fact, so I got out my pen and paper and drew her a nice diagram, this didn't seem to work so I drew her a lovely flower and said she could take it home. She then proceeded to phone me twice a week until I said we are going with someone else, and then right on the 6-month mark, she was back on the phone again. We eventually sold for £16k over her estimate. Undervaluing properties is a sure fire way of selling properties quickly and is also a sign of a struggling estate agents!
So there you have it, in short only use Connells Estate Agents in Poole Dorset if you absolutely have to and don't listen to any of their twaddle!!!
The UK's Largest Customer Review Website for the Property Industry
I found Mel to be extremely ...
Share On :
5 Star Review
Mel
By : 'Tom'
Services : Mortgages
Would you recommend ? : Yes
Postcode : BH14
15 Jul 2013
People found this helpful0
I found Mel to be extremely helpful. He took the time to explain all of the options and answer any questions I had. Beyond that he was also extremely helpful in liaising with my solicitors to ensure all if the details were correct and things moved along smoothly. Excellent service from someone who... Read Full Review
Comments (0)Was this helpful?:
Tom Courtney said about Connells
Services : Mortgages( )Date: 15th Jul 2013
I found Mel to be extremely helpful. He took the time to explain all of the options and answer any questions I had. Beyond that he was also extremely helpful in liaising with my solicitors to ensure all if the details were correct and things moved along smoothly. Excellent service from someone who really cares for the work he is doing on his customers behalf.
The UK's Largest Customer Review Website for the Property Industry
I only went to see Mel on the ...
Share On :
5 Star Review
Mel
By : 'Zoe'
Services : Mortgages
Would you recommend ? : Yes
Postcode : BH15
7 Jul 2013
People found this helpful0
I only went to see Mel on the off chance to see if there was a possibility of getting a mortgage on my own and now i have my own little flat.He was very helpful and made the whole mortgage thing easier to understand. He went above and beyond his role in helping me and would recommend him to anyone... Read Full Review
Comments (0)Was this helpful?:
Zoe said about Connells
Services : Mortgages( )Date: 6th Jul 2013
I only went to see Mel on the off chance to see if there was a possibility of getting a mortgage on my own and now i have my own little flat.He was very helpful and made the whole mortgage thing easier to understand. He went above and beyond his role in helping me and would recommend him to anyone that needed mortgage advice, he made the whole thing relatively painless.
The UK's Largest Customer Review Website for the Property Industry
Mel was extremely efficient ...
Share On :
5 Star Review
Mel
By : 'Elma'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BH12
10 Dec 2012
People found this helpful0
Mel was extremely efficient and thoughtful throughout the purchase process. Mel applied for my mortgage and when a slight hitch occurred with the mortgagees got onto the problem straight away and resolved the issue, keeping me informed at all times. Mel has periodically both spoken by phone and... Read Full Review
Comments (0)Was this helpful?:
Elma said about Connells
Services : Sales( As a Buyer )Date: 10th Dec 2012
Mel was extremely efficient and thoughtful throughout the purchase process. Mel applied for my mortgage and when a slight hitch occurred with the mortgagees got onto the problem straight away and resolved the issue, keeping me informed at all times. Mel has periodically both spoken by phone and sent me e-mails asking how my purchase was progressing and if there was anything I needed. Could not be more helpful or polite. Highly rated for his customer service.
The UK's Largest Customer Review Website for the Property Industry
1 - 8 of 8 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
