By : 'Alexandra' Services : Letting( As a Owner ) Rent PCM : £1500 Would you recommend ? : No Postcode : LU5
15 Mar 2024
People found this helpful0
Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said I was not going to go ahead and have... Read Full Review
Services : Letting( As a Owner )Date: 15th Mar 2024
Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said I was not going to go ahead and have received nonstop calls ever since. I had asked to be removed from their system and directly asked Mihai Vilceanu the lettings manager to please stop calling and to remove me but clearly this has not happened as I am still receiving calls weekly telling me they have “lots of landlords renting out properties”. Baring in mind I initially came in as a prospective landlord,I’m not entirely sure how this has translated into me now being someone looking to rent, nor why connells and particularly Mihai seems unable to listen to simple GDPR requests to be removed. I asked for his managers details today for a form complaint and he refused and said the only way for me to make a complaint is for him to send me the form via email. I pointed out I was asking them to not contact me and the whole point of that was to also include not sending me emails and he laughed. Appalling customer service and clearly an inability to listen. Dread to think how they would have looked after my property.
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I am very happy with the ...
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5 Star Review
By : 'Mustafa' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : LU6
30 Nov 2023
People found this helpful0
I am very happy with the letting agents great work, great service, fast rentals, I highly recommend you rent your property here at Connells. They find the best... Read Full Review
Services : Letting( As a Owner )Date: 30th Nov 2023
I am very happy with the letting agents great work, great service, fast rentals, I highly recommend you rent your property here at Connells. They find the best tenants.
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A very big thank you to ...
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5 Star Review
Jamie
Oliver
By : 'Dawn' Services : Sales( As a Vendor ) Sold price : £286500 Would you recommend ? : Yes Postcode : LU6
1 Feb 2023
People found this helpful0
A very big thank you to Connells Dunstable. My home was sold having been on the market for a very short time. Oliver advised me to have an open house within the first week of advertising and in just one day I had four firm offers. The sale was guided by Lee, who advised me well when it came to... Read Full Review
A very big thank you to Connells Dunstable. My home was sold having been on the market for a very short time. Oliver advised me to have an open house within the first week of advertising and in just one day I had four firm offers. The sale was guided by Lee, who advised me well when it came to deciding which buyer to go with.
A special thank you to Oliver and Jamie for always being available whenever I called the office with an enquiry.
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We have just moved into our ...
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5 Star Review
Lee
Stephen
By : 'Lorraine' Services : Sales( As a Buyer ) Sold price : £455000 Would you recommend ? : Yes Postcode : LU5
9 Sept 2021
People found this helpful0
We have just moved into our new house and could not have done this without the help from Lee and Stephen at Connells. Extremely helpful and very professional and they went out of their way to make sure everything went through, it was a long road which was due to my poor choice of solicitors but... Read Full Review
We have just moved into our new house and could not have done this without the help from Lee and Stephen at Connells. Extremely helpful and very professional and they went out of their way to make sure everything went through, it was a long road which was due to my poor choice of solicitors but Lee helped us all the way. Well done and thank you
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After the owner of 99A ...
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1 Star Review
By : 'George' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : LU5
10 May 2021
People found this helpful0
After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent and it cost him to clear their rubbish out. Why should I put up... Read Full Review
Services : Letting( As a Tenant )Date: 9th May 2021
After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent and it cost him to clear their rubbish out. Why should I put up with the running across the floor by a child and the continuous arguing and other noise have to put-up with it? I have been here 20-years without problem and in ill health and not many years if any yet put-up with their tenants>
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After the owner of 99A ...
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1 Star Review
By : 'George' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : LU5
7 May 2021
People found this helpful0
After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent and it cost him to clear their rubbish out. Why should I put up... Read Full Review
Services : Letting( As a Tenant )Date: 6th May 2021
After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent and it cost him to clear their rubbish out. Why should I put up with the running across the floor by a child and the continuous arguing and other noise have to put-up with it? I have been here 20-years without problem and in ill health and not many years if any yet put-up with their tenants>
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Discourteous ...
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1 Star Review
By : 'Oliver' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LU6
25 May 2019
People found this helpful1
I called up and spoke to Oliver asking for some information at 12 left my email had Nothing by 3pm, called back spoke to another chap reviewed my first conversation said he would get oliver to email me and still nothing absolutely useless bunch of amateurs. I've worked in an estate... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 24th May 2019
I called up and spoke to Oliver asking for some information at 12 left my email had Nothing by 3pm, called back spoke to another chap reviewed my first conversation said he would get oliver to email me and still nothing absolutely useless bunch of amateurs. I've worked in an estate agency before and I've come across these kind of cowboys I wouldn't trust him as far as I can throw them I definitely won't be using them again incredibly bad customer service no acknowledgement and very little manners
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Excellent ...
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5 Star Review
By : 'id' Services : Letting( As a Owner ) Rent PCM : £5000 Would you recommend ? : Yes Postcode : LU6
4 Apr 2019
People found this helpful0
We use Connells, Leanne & Daniel, for the letting of all our properties in Dunstable. We get approached from time to time by other agents.
We get an excellent service, prompt attention, and they find us nice decent tenants.
We have no desire to try any other... Read Full Review
Services : Letting( As a Owner )Date: 3rd Apr 2019
We use Connells, Leanne & Daniel, for the letting of all our properties in Dunstable. We get approached from time to time by other agents.
We get an excellent service, prompt attention, and they find us nice decent tenants.
We have no desire to try any other agents.......
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From the first Time I meet ...
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5 Star Review
Daniel
By : 'Linda' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : LU5
27 Feb 2018
People found this helpful0
From the first Time I meet this Young man Daniel Barrett he impressed me with is very respectful and polite manner. He has great knowledge of his field and knows the up to date laws, regulations, polices and procedures of his company.
Daniel and His Manager Leanne Bayliss together show's the ... Read Full Review
Services : Letting( As a Owner )Date: 27th Feb 2018
From the first Time I meet this Young man Daniel Barrett he impressed me with is very respectful and polite manner. He has great knowledge of his field and knows the up to date laws, regulations, polices and procedures of his company. Daniel and His Manager Leanne Bayliss together show's the epitome of what working as a team is meant to be. I am not able to fault them in any way at all. Daniel kept me inform me at all times. I felt reassured when i called as either Daniel or Leanne both knew who or what was happening, and would always return my calls if need be. Great communication They were able to help me in getting good tradesmen who were very reasonable and a good house insurance. They got and referenced the tenant/client for my property in a very short time.
Connells are privileged to have such a dedicated team working for them.
I would also like to take this opportunity to thank Leanne and Daniel for making my life a great deal much easier.
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James was very professional ...
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5 Star Review
james
By : 'Peter' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LU6
20 Oct 2017
People found this helpful0
James was very professional in handling the sale of our house.
We would come back to Connells if needed in the future.
Very polite and looked after our every... Read Full Review
Services : Sales( As a Vendor )Date: 19th Oct 2017
James was very professional in handling the sale of our house. We would come back to Connells if needed in the future. Very polite and looked after our every needs.
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Very happy with mortgage ...
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5 Star Review
Rick
By : 'Viorel' Services : Mortgages Would you recommend ? : Yes Postcode : LU6
28 Sept 2017
People found this helpful1
Very happy with mortgage service, Rick was very helpful and spoke to me very well face to face. Made the process very easy for me. Communicated with other estate agents effectively for me and answered all questions on my... Read Full Review
Very happy with mortgage service, Rick was very helpful and spoke to me very well face to face. Made the process very easy for me. Communicated with other estate agents effectively for me and answered all questions on my behalf.
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Thanks very much for your ...
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4 Star Review
Rick
By : 'Zipporah' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : LU6
22 Sept 2017
People found this helpful0
Thanks very much for your support and keeping me informed. You made the process so simple unbelievable. I found the staff members helpful throughout the process. Given I had approached other various agencies wanting to purchase a property, I was put off by their initial reaction. Rick and your team ... Read Full Review
Thanks very much for your support and keeping me informed. You made the process so simple unbelievable. I found the staff members helpful throughout the process. Given I had approached other various agencies wanting to purchase a property, I was put off by their initial reaction. Rick and your team you made it sounds easy and I definitely going to recommend to my friends. Thanks again. xx
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Absolutely useless people. ...
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1 Star Review
Leanne
By : 'Kinga' Services : Letting( As a Tenant ) Rent PCM : £490 Would you recommend ? : No Postcode : LU6
16 Sept 2017
People found this helpful2
Absolutely useless people. Such an unprofessional letting agency. They let the new tenant to sign the tenancy agreement and gave him a date to move in which was overlapping ours, however we payed for the whole month and they have not even notified us. After realising that they messed this up these... Read Full Review
Services : Letting( As a Tenant )Date: 15th Sep 2017
Absolutely useless people. Such an unprofessional letting agency. They let the new tenant to sign the tenancy agreement and gave him a date to move in which was overlapping ours, however we payed for the whole month and they have not even notified us. After realising that they messed this up these two people tried to force us to move out within 2 days. No communication, no response and 1 month later they still owe us money. I definitely take this case to the court. Not recommended!!!
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The most unprofessional - The ...
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1 Star Review
james
vinn
By : 'Oxana' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LU61
27 Jul 2017
People found this helpful1
The most unprofessional - The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to way of communication with... Read Full Review
The most unprofessional - The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to way of communication with me (never come back with the feedback after viewings, never calls you back when you leave a message). Please don't waste your time with Connells
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Avoid! -We were seriously ...
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1 Star Review
By : 'Scarr' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : UB7
27 Jan 2017
People found this helpful7
Avoid! -We were seriously left out of pocket by Connells in Dunstable.
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been accepted, but we also agreed that it was only fair... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 27th Jan 2017
Avoid! -We were seriously left out of pocket by Connells in Dunstable.
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been accepted, but we also agreed that it was only fair that the property could remain on the open market whilst we found a buyer and they would keep us informed of any interest in the property
Over a period of six weeks, we kept Connells updated on the progress of our sale and were told by Connells there had been no interest in the property we were buying.
It was not too long before we had a cash buyer on our flat, all be it �5k below what we were expecting to achieve on the sale. Mindful we did not want to lose out the property we were buying, we informed Connells immediately and asked them to stop advertising the property. We checked right move each day, expecting the property to go to Sold STC, but it did not.
On trying to contact Connells, we were flogged off with various excuses such as the person we needed to speak too was not available, or there was no one around who could assist.
Several days later, however when we contacted the office and asked to speak to the Manager, we were informed that the house had been sold but not to us!!!
We were told that there was going to be an investigation into what had happened, but no one has properly ever reported back to us, with eventually being told the agent dealing with the house had been too frightened to tell us!
Furthermore, we eventually found out that the new purchaser of the property had sold their property also through Connells and needed a property to move into. Something to be Gazumped by a buyer, but where this has been put into place by the Agent of the seller is something we had not been aware could happen!
We have now started the process of purchasing another property in the area but are now �5,000 out of pocket thanks to the actions of Connells.
In our search for other properties, we have listened to other sellers in the area, and sadly our experiences of Connells do not seem unusual more to the point they seem normal.
I should also like to advise people, there is a big sell on mortgage brokering through them, with ourselves having to give the same financial information several times.
Their practices and methods in selling Mortgage brokering seem extremely unethical if not illegal. So please take care if you are considering using the discounts offered or agreeing a price which refers to the brokering service!
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one of the worst estate ...
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1 Star Review
By : 'SidNor' Services : Other Would you recommend ? : No Postcode : LU5
8 Nov 2016
People found this helpful1
one of the worst estate agents to deal with had a horrible experience dealing with them in 2015 with one property which fell through.
dont waste your time dealing with... Read Full Review
one of the worst estate agents to deal with had a horrible experience dealing with them in 2015 with one property which fell through. dont waste your time dealing with them.
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I have never encountered such ...
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1 Star Review
By : 'professional' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : LU6
10 Nov 2014
People found this helpful3
I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice.
I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on rightmove. I contacted ... Read Full Review
What agent could do to change your mind?
Go on a training course and learn how to stop playing at being an estate agent and learn how to be a professional estate agent...what a disgrace.
Services : Sales( Prospective Vendor/Buyer )Date: 10th Nov 2014
I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice. I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on rightmove. I contacted connells again to view the property despite stipulating that I was a cash buyer. I emailed connells an offer and asked them to contact me...they failed to make contact. I emailed the office and asked the branch manager to contact me. ..again he failed to do so. I did a search with Land registry and contacted the mortgage lender who had unaware of my interest/offer (which was more than 10% higher than connells existing offer. Fortunately the mortgage lender arranged a viewing on the property , hence it transpired that the property was not what I expected or another potential purchaser as a result of the 2 descriptions on the internet or as stated on their sales particulars. Eg he expected a 2 bedroom house and I expected 2bedroom flat with a cellar as described by connells??? Hence when the matter was raised he stated phil (branch manager)stated that was the reason why they did not put offers forward to owners prior to clients viewing a property...but they failed to arrange a viewing Plus it is there responsibility to take factually correct property details. Phil blamed his ex colleague, myself and the asset management company but took no responsibilty himself as a branch manager
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We sold a property through ...
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1 Star Review
By : 'owenm' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : LU6
14 Jan 2014
People found this helpful7
We sold a property through them and it was acceptable enough although rather slow, however when we also bought a property through them we made the mistake of taking the free legal's incentive where the seller gets £1000 less and the buyer has to get a mortgage and conveyance services through... Read Full Review
What agent could do to change your mind?
Not offered the free legal\'s incentive to us and responded quicker to any requests for information.
We sold a property through them and it was acceptable enough although rather slow, however when we also bought a property through them we made the mistake of taking the free legal's incentive where the seller gets £1000 less and the buyer has to get a mortgage and conveyance services through Connells. We did this knowing that we would not be getting the best deal as the mortgage advice was not great and over priced and the rates and choice were pretty poor. The solicitors we had to use for the purchase were also over priced and slow, however this would have been acceptable until the seller decided that the incentive was unfair on them and so we ended up having to pay the £1000 we supposedly saved by using the incentive. So in effect we paid £2000 for poor legal service and poor mortgage advice. DO NOT TAKE UP THIS INCENTIVE WHEN BUYING OR SELLING. I will be lodging a formal complaint about the service but wanted to post this so that I can at least save one other person from taking it out.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.