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Complete Prime Residential Ltd

Lower Ground Floor, 52-53 Margaret Street London
Greater London
W1W 8SQ

0203 551 9900


Properties for Sale
Properties to Rent

“Quality Professional Service...”

Feb 03,2019
Minithumbup
By: 'Mr Loo'
Feb 03,2019
0 people found
this helpful
Sky has been magnificient managing my London apartment, providing highly professional and reliable service. She is very efficient and prompt in responding to all sorts of related matters....
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“Letting...”

Dec 21,2018
Minithumbup
By: 'Vee'
Dec 21,2018
0 people found
this helpful
Ciaran and Zoe were very helpful throughout the whole process of renting. Zoe finalized the arrangements to move swiftly! Thanks!...
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Comment on agent fees
The fees are a bit much
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“Disappointing service, disrespect for tennants and distrust for subcontractors...”

Dec 13,2018
Minithumbdown
By: 'Tennant'
Dec 13,2018
0 people found
this helpful
We have rented an appartement from Complete and we are heavily disappointed with their service. During the mandatory inspection that was exacted by a subcontractor when the key was handed over to us, about 15 points of attention where highlighted. 3 days later we added another 15, All ...
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Comment on agent fees
To high for what you get for it but I think reasonable for the market.
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“Ali...”

Apr 26,2018
Minithumbup
By: 'Ali'
Apr 26,2018
0 people found
this helpful
Great communication and easy to talk with. Can only recommend! Terry has a nice service minded attitude and quick to respond....
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Comment on agent fees
Reasonable fee for the good service you get back
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“Review for Thomas Wade Property Mangr...”

Apr 23,2018
Minithumbup
By: 'MARY'
Apr 23,2018
0 people found
this helpful
I have been a client of Complete Lettings for almost a year. So far I am very happy with the service, the lettings staff and property managers have been very good. As new to lettings it has been very reassuring to work with a team ...
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Comment on agent fees
REASONABLE
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“Great Customer Service...”

Mar 28,2018
Minithumbup
By: 'Deniz'
Mar 28,2018
0 people found
this helpful
Mark has been very professional and friendly. He took the time to explain the best options for me and got the job done within one day. Agent before him never dealt with enquiries promtly and even decided to go on annual leave at the time ...
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“Supported me for a short period (September 2017 to December 2017). Never ......”

Jan 03,2018
Minithumbup
By: 'Urvesh'
Jan 03,2018
0 people found
this helpful
Supported me for a short period (September 2017 to December 2017). Never had any issues during that time and not enough time to do a full review. However,in that short time I received adequate support as required....
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Comment on agent fees
Good
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“As an overseas investor for a London property, I find ......”

Jan 02,2018
Minithumbup
By: 'ChrisC'
Jan 02,2018
0 people found
this helpful
As an overseas investor for a London property, I find Complete's service to be prompt, professional and assuring. In particular of my property manager - Monique Smythers - who has been ever present in taking care and updating me on the status and condition of ...
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Comment on agent fees
For a hassle free management experience, Complete's fees are fair and good.
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“Poorly arranged, There are so many indignities and humiliation ... I ......”

Dec 21,2017
Minithumbdown
By: 'Laiana'
Dec 21,2017
1 people found
this helpful
Poorly arranged, There are so many indignities and humiliation ... I trusted the agency and the clerk when he asked me for £ 500 to negotiate with the landlord about the flat furniture I had liked (I have evidence in emails) he assured me that if the landlord ...
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Comment on agent fees
High fees, we waited for the answers for 1 month, we provided everything they asked for, but the agency always had a problem, if they had told us from the beginning, we would never have paid that money. By law the fees for checking credit will never cost £ 500. I'm sad.
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“Highly professional and informative all the way through. Would be ......”

Dec 18,2017
Minithumbup
By: 'Tim'
Dec 18,2017
0 people found
this helpful
Highly professional and informative all the way through. Would be very happy to recommend and would hope to be dealing with Joana again in the future....
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“We have been dealing with Complete over the last 2 years. ......”

Sep 12,2017
Minithumbup
By: 'Sujay'
Sep 12,2017
1 people found
this helpful
We have been dealing with Complete over the last 2 years. While overall, it's been a very positive experience, there was a brief period of about 7 months or so during which the quality of communication and interaction was less than stellar. However, after Adam Carter took ...
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“Adam managed our house in Shadwell for three years- he ......”

Aug 06,2017
Minithumbup
By: 'Zappers'
Aug 06,2017
1 people found
this helpful
Adam managed our house in Shadwell for three years- he was always very quick to respond to queries and very reasonable and helpful with any problems we had. Would definitely recommend....
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Comment on agent fees
Fair fees, especially once established as tenants
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“Adam has been a fantastic property manager - he is ......”

Aug 04,2017
Minithumbup
By: 'Excellent'
Aug 04,2017
0 people found
this helpful
Adam has been a fantastic property manager - he is very quick to respond to questions and issues and incredibly helpful and flexible. The agents have been very reasonable about all our requests. The property is a very high standard and very well maintained, for ...
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Comment on agent fees
I seem to remember the fees were fairly average for London.
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“The whole process with Complete was very smooth. As a ......”

Jul 13,2017
Minithumbup
By: 'Justin'
Jul 13,2017
1 people found
this helpful
The whole process with Complete was very smooth. As a first time buyer and landlord all the steps were very clear and they were always quick to respond to any queries about it. Adam has been extremely helpful throughout and made sure my tenant is ...
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Comment on agent fees
I've found the Agent's to be be fair and as advertised prior to signing the agreement.
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“Since I found the flat, I've had a very good ......”

Jun 06,2017
Minithumbup
By: 'Mária'
Jun 06,2017
1 people found
this helpful
Since I found the flat, I've had a very good partnership with Complete that has helped to solve any issues promptly. Although they are busy most of the time, they have managed to assist me and provide me with the information I have needed during ...
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“Joana has been incredibly kind and helpful in dealing with ......”

May 11,2017
Minithumbup
By: 'Tanja'
May 11,2017
1 people found
this helpful
Joana has been incredibly kind and helpful in dealing with issues regarding the property. She is very quick to respond and find appropriate solutions to fix any problems that exist....
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“Adam Carter has been a real pleasure to deal with. ......”

May 04,2017
Minithumbup
By: 'Francois ANTOINE'
May 04,2017
0 people found
this helpful
Adam Carter has been a real pleasure to deal with. Always helpful and ready to solve any issues we had during our stay at the property in Angel. He has been a great help when I had to deal with the council tax too. Great ...
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Comment on agent fees
Fair fees - and always willing to help with it
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“Joana is extremely helpful and professional. She is always polite ......”

Apr 28,2017
Minithumbup
By: 'Alessandra and Rachel'
Apr 28,2017
1 people found
this helpful
Joana is extremely helpful and professional. She is always polite and genuinely cares about her clients. We have been very pleased with service provided....
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“Joana has been professional and diligent in her work as ......”

Apr 27,2017
Minithumbup
By: 'Mani'
Apr 27,2017
0 people found
this helpful
Joana has been professional and diligent in her work as a property manager. We have been very pleased with the service provided....
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Comment on agent fees
Reasonable fees
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“Adam is helpful, efficient and committed to providing a good ......”

Apr 21,2017
Minithumbup
By: 'DrClaireyM'
Apr 21,2017
0 people found
this helpful
Adam is helpful, efficient and committed to providing a good service. Above all, he is friendly and genuinely cares about his clients. Adam always replies to emails promptly and organises for things to be fixed / replaced quickly. It has been a pleasure having Adam as ...
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“Adam has been exceptional property manager. A very helpful and ......”

Apr 16,2017
Minithumbup
By: 'Rakesh'
Apr 16,2017
0 people found
this helpful
Adam has been exceptional property manager. A very helpful and efficient service, has made my experience stupendous with Complete. Thanks...
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“Dear Adam - We are so lucky to have you ......”

Apr 12,2017
Minithumbup
By: 'Paris'
Apr 12,2017
0 people found
this helpful
Dear Adam - We are so lucky to have you as our property manager. You are the best thing that happened to us at Complete. I'm more than happy to let Complete management know about your dedication and support....
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“Hi Adam was the property manager during my one - ......”

Apr 12,2017
Minithumbup
By: 'Dr Ufi Cullen'
Apr 12,2017
0 people found
this helpful
Hi Adam was the property manager during my one - year long tenancy in Altus House. Adam is a very caring and responsible property manager who genuinely devotes himself for clients' satisfaction and happiness. He took care of my inquires and requests on time with ...
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Comment on agent fees
Check out free is too high.
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“Adam has been extremely professional and efficient in his responses ......”

Apr 11,2017
Minithumbup
By: 'Jong Yeng'
Apr 11,2017
0 people found
this helpful
Adam has been extremely professional and efficient in his responses during our tenancy. Just a few examples of where my wife and I have been impressed: - Dining table was fixed on the same day we complained it had become loose. - Shower chord was ...
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Comment on agent fees
Reasonable Fees
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“Terrible - Difficult process, questions often go unanswered. Problems with ......”

Apr 11,2017
Minithumbdown
By: 'Steve'
Apr 11,2017
0 people found
this helpful
Terrible - Difficult process, questions often go unanswered. Problems with referencing including asking for a landlord reference when we were property owners. Most complicated tenancy agreement I've ever seen. 26 pages long to rent a small flat! Plus fees are really high....
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Comment on agent fees
Way too high!
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“We were missold a rental property by Hisham on multiple ......”

Apr 06,2017
Minithumbdown
By: 'NW6 Tenant'
Apr 06,2017
1 people found
this helpful
We were missold a rental property by Hisham on multiple dimensions: * shown pictures, but then the roof terrace size was halved * told the building work would finish by March, it is still ongoing * multiple issues with the flat including a broken shower still to be ...
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By: Complete
Apr 11, 2017
View all comments (1)
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. Both parties you have named are no longer with Complete. We are very keen to work with you to resolve this, and a member of our team will contact yo ...

“We would like to recommend Adam Carter, he is one ......”

Mar 27,2017
Minithumbup
By: 'Carlos B'
Mar 27,2017
0 people found
this helpful
We would like to recommend Adam Carter, he is one of the best property manager's we have ever come across - polite, patient and sorts things out quickly. He always responds professionally and very quickly whenever we get in touch, this means geniunely following-up on ...
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Comment on agent fees
Agent's fees are fair.
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“Finally thanks to the agency we have found a beautiful ......”

Nov 08,2016
Minithumbup
By: 'Emiliana'
Nov 08,2016
0 people found
this helpful
Finally thanks to the agency we have found a beautiful house as we're looking for! Especially I would like to thank Michael Arze,he was very kind and professional and very available with us! Thank you!!...
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“Hisham has helped us throughout the lettings process. Our first ......”

Nov 03,2016
Minithumbup
By: 'Megan'
Nov 03,2016
0 people found
this helpful
Hisham has helped us throughout the lettings process. Our first time renting and he has made the experience very pleasant....
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“i have just purchased a property via this agents and ......”

Aug 24,2016
Minithumbup
By: 'Ash Nee'
Aug 24,2016
0 people found
this helpful
i have just purchased a property via this agents and was very happy with the service Terry was helpful and informative...
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Comment on agent fees
didnt have to pay any
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
77% customers were satisfied with fees 61% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £246,500
  • Max: £325,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 18 5 0 0 2 0 1 2

Fees

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Complaints Procedure

No procedure available.

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