Clyde Property
Westend, Glasgow, G12
1.3/5, 40 reviews
15% recommended
67% sales valuation accuracy
60% sales fee satisfaction
No company information
1-2-Let | Free instant Valuation

Opening Hours
Address

Clyde Property
145 Byres Road
Glasgow
City of Glasgow
G12 8TT
0141 576 1777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 60% £126,100 £327,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 3 20 2 1 0 0 1 9
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Appaling customer service! Issues do not get ......”

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Oct 04,2019
Minithumbdown
By: 'John'
Oct 04,2019
0 people found
this helpful
Appaling customer service! Issues do not get resolved, regardless of level of difficulty or cost. Staff are confrontational for no apparent reason and are clearly palming tennants off. Overpriced garbage! Do not use this company!...
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“The worst ever...”

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May 08,2019
Minithumbdown
By: 'Tenant'
May 08,2019
2 people found
this helpful
They did not deserve even 1 star, If I could give zero stars I would! Worst experience I have ever had with a letting agent. They are bad in every respect. Repairs are very slow, even for major issues. I was a way and they did ...
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“Avoid!...”

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Feb 19,2019
Minithumbdown
By: 'Mar'
Feb 19,2019
4 people found
this helpful
Expensive and charging illegal fees but using a trick to try and get around the law (worth challenging, Shelter Scotland provide good advice and support). Careless and extremely unhelpful throughout, e.g. left us for a day and night in the winter without heating with ...
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Comment on agent fees
Charging hefty and illegal referencing fees but using a trick to try and get around the law (worth challenging, Shelter Scotland provide good advice and support).
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“DEPOSIT RETURN...”

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Jan 15,2019
Minithumbup
By: 'Teresa'
Jan 15,2019
1 people found
this helpful
I had a very bad experience with Clyde. They were very slow to carry out repairs and at the end of tenancy the flat was cleaned thoroughly. They deducted £100 and said the flat was not "clean" we asked for details and were ignored. We fought ...
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“Poor service...”

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Oct 23,2018
Minithumbdown
By: 'KateM'
Oct 23,2018
1 people found
this helpful
I rang up about a property and asked the person on the phone some questions during a 10 minute phone call. Someone rang back a few hours later and said that they didn't know I had raise any questions. I then explained again when I wanted ...
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“Wish I had read these reviews before going with clyde. ......”

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Sep 10,2017
Minithumbdown
By: 'Sickened'
Sep 10,2017
8 people found
this helpful
Wish I had read these reviews before going with clyde. Absolute terrible company. DO NOT sell your home with them. LIED about services provided UNDERVALUED property on home report to try and get a quick sale due to their set selling fees no matter the ...
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“Absolute shambles of an organisation. Do not use! Not even ......”

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Aug 05,2017
Minithumbdown
By: 'James'
Aug 05,2017
3 people found
this helpful
Absolute shambles of an organisation. Do not use! Not even a basic level of interaction. Have I bought a flat? I actually couldn't tell you....
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Comment on agent fees
They deserve nothing. Actually they owe me.
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“My property had been on the market with another agent ......”

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Jul 27,2017
Minithumbup
By: 'Exceptionally'
Jul 27,2017
1 people found
this helpful
My property had been on the market with another agent for four months and hardly any viewings. I decided to switch to clyde property and due to their vast mailing list we had a flood of viewers, notes of interest and at closing date an ...
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“Worst experience we have ever had with a letting agent.• ......”

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Jul 11,2017
Minithumbdown
By: 'Jeff'
Jul 11,2017
27 people found
this helpful
Worst experience we have ever had with a letting agent. • Flat inspection is strictly every 2 months. Inspection dates strictly assigned in advance, and cannot be discussed or changed in any circumstance by the tenant. They can come any time during that day. On the other ...
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Comment on agent fees
The agent required us to pay £45 per tenant for a "full credit report" with their partner company MARAS. This is ILLEGAL in Scotland.
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“By far the worst experience I have ever had with ......”

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Jul 10,2017
Minithumbup
By: 'Gillian'
Jul 10,2017
10 people found
this helpful
By far the worst experience I have ever had with a letting agent. I decided to go with Clyde after being assured repeatedly by the lovely lady who showed me a dozen or so flats, how Clyde Properties had the highest standards in Glasgow, that ...
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Comment on agent fees
They charge a reference fee of £59 which they are not allowed to do.
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“Clyde property were highly recommended to us when we were ......”

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Jun 10,2017
Minithumbup
By: 'G'
Jun 10,2017
2 people found
this helpful
Clyde property were highly recommended to us when we were selling our terraced house in Victoria Park Drive South. The estate agent was very efficient, the marketing of the property was fantastic with great photos, description and floor plans. Viewings were well organised by the ...
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Comment on agent fees
Very fair
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“Clyde Property forced me to pay a referencing fee to ......”

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Apr 27,2017
Minithumbdown
By: 'MARAS'
Apr 27,2017
12 people found
this helpful
Clyde Property forced me to pay a referencing fee to MARAS, even though this practice is illegal in Scotland. From reading online, I have found that they do this to all tenants. Judy Graham is extremely rude and made me feel very unwelcome in the ...
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Comment on agent fees
They force tenants to pay a referencing fee, which is illegal in Scotland. They get around this by claiming it is really the landlord who is asking you to pay, and by getting tenants to pay directly to a company called MARAS (a shady subsidiary of Towergate Insurance, who should know better).
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“Just an awful experience from start to finish.Dealt with ......”

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Feb 22,2017
Minithumbdown
By: 'Iain'
Feb 22,2017
6 people found
this helpful
Just an awful experience from start to finish. Dealt with Yvonne mainly but also others within the office. She was particularly bad and made many mistakes along the way. Each time a mistake was highlighted i.e. no letting sign outside property, using old photos ...
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Comment on agent fees
I have no idea what exactly we were paying for as we ended up having to do almost everything ourselves and managing them every step of the way
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“Absolutely appalling service throughout. I am a landlord and let ......”

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Feb 08,2017
Minithumbdown
By: 'landlord'
Feb 08,2017
4 people found
this helpful
Absolutely appalling service throughout. I am a landlord and let my property through the west end branch. There was no communication from Clyde at all; not when the tenant didn't pay their rent in 2 weeks, nor when there was an inspection, nor when the tenant ...
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Comment on agent fees
average agent fees, but also hidden costs
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“Rented a flat from them which was also managed by ......”

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Dec 14,2016
Minithumbdown
By: 'Sin'
Dec 14,2016
6 people found
this helpful
Rented a flat from them which was also managed by them. Had several problems in the flat and they simply ignored my emails and calls. After vacating the property they made a ridiculous list of problems such as Seal inside washing machine is slightly discoloured, ...
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“Absolutely Shocking! Trading using a brand that long ago forgot ......”

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Nov 08,2016
Minithumbdown
By: 'DM193'
Nov 08,2016
3 people found
this helpful
Absolutely Shocking! Trading using a brand that long ago forgot about customer service. The initial meeting and valuation seemed to be fairly positive and we were excited. However, almost immediately after we had signed up to sell, Clyde became distant. We spent the next few ...
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Comment on agent fees
Fees were reasonable by comparison to other companies but frustrated as we feel they did not earn the fee.
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“Rude staff who never answer emails quick to take a ......”

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Nov 01,2016
Minithumbdown
By: 'Angrytenant1'
Nov 01,2016
3 people found
this helpful
Rude staff who never answer emails quick to take a deposit off you and then you call to tell them things which are wrong with Property they say that's ok it's been noted. On move out they try keep deposit for things you have reported. ...
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Comment on agent fees
Deposit I don't think will ever be returned they try take the lot of it for stuff That was not even your doing.
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“Rude and impolite staff. Forgot her name, but she has ......”

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Oct 28,2016
Minithumbdown
By: 'Judy'
Oct 28,2016
3 people found
this helpful
Rude and impolite staff. Forgot her name, but she has short hair. She wasn't even bothered to take her shoes off to show me around the flat I was viewing. She just stood right inside the entrance and said 'Take off your shoes.' She ...
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Comment on agent fees
Did not even ask.
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“'Valuer' point blank refused to give us any idea of ......”

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Aug 29,2016
Minithumbdown
By: 'Mir'
Aug 29,2016
5 people found
this helpful
'Valuer' point blank refused to give us any idea of fees and charges. When specifically asked 'Are you saying that you are refusing to give us any information unless you come to the house?' The answer was 'Yes, that's right'. Despite the fact that ...
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“Even from the initial encounter of moving into the property ......”

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Sep 03,2015
Minithumbdown
By: 'G.'
Sep 03,2015
8 people found
this helpful
Even from the initial encounter of moving into the property was a nightmare and if it hadn't been that my friend needed a flatmate I would probably have just walked away. The property was a two bedroom property that had been leased by my friend ...
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What agent could do to change your mind?
Deposit and rent as standard. Check out fees ludicrous and unfounded.
Attached Filesnbsp;
Comment on agent fees
Deposit and rent as standard. Check out fees ludicrous and unfounded.
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“After contacting this letting agency and viewing two flats with ......”

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Apr 29,2015
Minithumbdown
By: 'tchai'
Apr 29,2015
3 people found
this helpful
After contacting this letting agency and viewing two flats with them, and making VERY clear that I was a a part-time student in full-time employment, I was directed to a letting agency, told to fill out a form and only when I was finished filling ...
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What agent could do to change your mind?
Not have been late to every viewing I have ever done with Clyde properties.
Attached Filesnbsp;
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“My partner and I had found a great house to ......”

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Oct 18,2014
Minithumbdown
By: 'Tors'
Oct 18,2014
3 people found
this helpful
My partner and I had found a great house to rent through Clyde Property. We arranged a viewing for 3pm. It was a block viewing. We arrived at 2.35 and there were 3 other people there at that time as well. One couple with a car and ...
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What agent could do to change your mind?
They could have told us the letting and viewing process to give us a chance to get to the office first. They could have been open to negotiations which makes good business sense.
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“As a professional person and a prospective tenant, I have ......”

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Sep 17,2014
Minithumbdown
By: 'oscarwinner'
Sep 17,2014
3 people found
this helpful
As a professional person and a prospective tenant, I have to say I am shocked at how poor the customer service and how utterly 'inane' the "company policies" are. I currently reside in London and called to ask for a viewing which would be conducted ...
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“One of the wroset agceny ever they aren't very helpful, ......”

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Aug 28,2014
Minithumbdown
By: 'jenny'
Aug 28,2014
3 people found
this helpful
One of the wroset agceny ever they aren't very helpful, renting a flat is becoming very impossible in Glasgow, a lot of these agceny are asking if you are in full time empolyment how rubbish is that, remember it's not easy to get jobs now ...
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What agent could do to change your mind?
They could of came up with other options or even spoke to the person that owns the flat, they don't really care do they.
Attached Filesnbsp;
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“Unprofessional - incompetence - dishonesty. I was accepted for letting ......”

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Jun 18,2014
Minithumbup
By: 'Chris'
Jun 18,2014
7 people found
this helpful
Unprofessional - incompetence - dishonesty. I was accepted for letting a property. Myself and partner went through MARAS checks etc which I was charged £90 (45 each). Received receipt stating holding fee taken, agreed rent and first payment details. A week later, it was around 2 weeks before ...
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“Changing of contact person many times without informing me, resulting ......”

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Feb 08,2014
Minithumbdown
By: 'Lorraine'
Feb 08,2014
6 people found
this helpful
Changing of contact person many times without informing me, resulting in not knowing who deals with what. Very expensive repairs compared to my own home, they do not provide quotes to allow comparison and it seems to me that tradesmen have a "blank cheque" to ...
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What agent could do to change your mind?
Service could be improved by a single point of contact and informing (simply via email) when that contact changes. Getting 3 quotes for all repairs to allow a price comparison to be made rather than simply instructing repairs and only informing what the cost will be after the tradesmen have completed. Never before have I had to pay for a tradesmen to "diagnose" a problem, in my personal experience this should be free.
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“Clyde Letting have been by far the worst company I ......”

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Jan 13,2014
Minithumbdown
By: 'INZILI'
Jan 13,2014
5 people found
this helpful
Clyde Letting have been by far the worst company I have had the displeasure to associate with . They are unprofessional and due to their inability to sort out a severe damp problem within the property we rent we are now due to go to court....
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What agent could do to change your mind?
They are not interested . Once they have you locked into the lease they could not give a monkey's !!
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“The agent Lisa appeared to have little compassion for what ......”

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Jan 10,2014
Minithumbdown
By: 'Donna'
Jan 10,2014
4 people found
this helpful
The agent Lisa appeared to have little compassion for what we viewed as a good over (19K over asking price) she appeared annoyed I had contacted the factor of this building ( 3 on home survey for communal repairs) and uncovered huge problems getting essential work done. ...
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What agent could do to change your mind?
Concern there appeared to be lack of transparency regarding ‚£34,585 factor fee for essential structural work. We were told they don't need to mention this as solicitor when doing the conveyancing should ring factor and find out, then tell perspective buyer. When an offer was put in for second time ‚£15K above asking price, told seller had paid ‚£162K and was looking for that. Third offer of ‚£162,600 and ‚£164,100 ( later with furniture) told no, seller wants ‚£170K which is on home report. NB home report does not have known factor works identified. Factors have two estimates and one letter already sent out to people in block but no response. All other flats have tenants, only flat being sold has owner. Concern is lack of openness and that a buyer could be stung if unaware of fee for structural work and no one else in block resPonding to requests for work to go ahead. Asked by Lisa if I knew Scottish system as I should look at home report regarding price. Why then ask ‚£25K less and not make clear current outstanding essential repairs with large cost attached? Felt disappointed as though we could have had a much better experience regardless of outcome.
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“Absolutely terrible; under no circumstances use Clyde.They constantly change ......”

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Dec 01,2013
Minithumbdown
By: 'armylandlord'
Dec 01,2013
4 people found
this helpful
Absolutely terrible; under no circumstances use Clyde. They constantly change the person 'managing' your property. I've had three different people email me in a week, none of whom talk to each other. I'm not sure for what they charge a monthly fee as all they ...
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What agent could do to change your mind?
Not be rip of merchants with God awful customer service. Actually manahe the property.
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“I tried to rent a property through Clyde West End. ......”

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Sep 27,2013
Minithumbdown
By: 'Jen'
Sep 27,2013
4 people found
this helpful
I tried to rent a property through Clyde West End. They were so rude, obnoxious and abrupt I have been left simply unable to spend my money with them. All I can say is thank God I read these reviews!! I went in on Monday ...
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What agent could do to change your mind?
Train their staff to not be rude and obnoxious. Give their staff training on the referencing process. Teach everyone about common telephone courtesy and face-to-face customer communications. Or much easier.... Find new office staff for their byres road branch Judy Green is one of the rudest and most unpleasant women I have ever come across.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Clyde Property, Glasgow G12 8TT


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