Cluttons
1.9/5, 34 reviews
24% recommended
75% lettings valuation accuracy
40% lettings fee satisfaction



Property Features

Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people. show more Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 75% 40% £950 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 3 23 2 0 0 0 1 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Not recommend...”

Share on :
Oct 20,2023
Minithumbdown
By: 'Ines'
Oct 20,2023
0 people found
this helpful
Just 2 days before my scheduled move-in date, I received a call informing me that the current tenants were refusing to vacate the property, making it impossible for me to move in, despite having paid the deposit and six months' rent in advance. Furthermore, I was ...
read full review
Was this helpful? Yes

“Tower Bridge Branch - Worst Experience of my 10 years living in London...”

Share on :
Jul 06,2022
Minithumbdown
Ellis
By: 'Ryan Johnstone'
Jul 06,2022
1 people found
this helpful
DO NOT USE AT ALL COSTS! This is about Tower Bridge Cluttons - I have no idea who's running the branch but it's nothing short of a shit show. By far the worst property management service I've ever used or dealt with (and I've worked ...
read full review
Was this helpful? Yes
By: Cluttons
Jul 07, 2022
View all comments (1)
We are disappointed to hear your comments and we would be happy to discuss this further with you. Our email address is [email protected]. In the meantime, we have completed a review of your feedback and can confirm that Cluttons have complied with all legal and regulatory requirements in relation to the matter. We are currently in the process of liaising with the landlord. ...

“Cluttons stands for everything that is wrong ......”

Share on :
Apr 14,2022
Minithumbdown
By: 'AGV'
Apr 14,2022
0 people found
this helpful
Cluttons stands for everything that is wrong with property lettings / management agencies today. Extremely sub-standard service for property maintenance. They take steep commissions on repairs for your flat (please be aware that some other big agents do this as well), which is a massive conflict ...
read full review
Was this helpful? Yes

“This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,...”

Share on :
Jan 05,2022
Minithumbdown
By: 'n/a'
Jan 05,2022
0 people found
this helpful
I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs, When we looked at the flat they were very pushy and said we had ...
read full review
Was this helpful? Yes

“We were promised by Lucy that all works on ou......”

Share on :
Sep 14,2021
Minithumbdown
By: 'Katie'
Sep 14,2021
0 people found
this helpful
We were promised by Lucy that all works on our rental property were done. Turned up on my move in date to find nothing had been done and the place was absolutely filthy. Obviously we haven’t moved in and have had to incur numerous ...
read full review
Was this helpful? Yes
By: Cluttons Customer Feedback
Sep 17, 2021
View all comments (1)
Hello Katie, thank you for your feedback and we’re sorry to hear of the issues you faced. We understand that you are currently liaising with our property management team, but please also feel free to email us at [email protected] with further comments, concerns, or suggestions you wish to share. ...

“Terrible, unprofessional people.Had two flat......”

Share on :
Jun 23,2021
Minithumbdown
By: 'dagnija'
Jun 23,2021
0 people found
this helpful
Terrible, unprofessional people. Had two flat viewing booked, no one showed up and when I called flats where apparently already gone. Waisted my time for nothing....
read full review
Was this helpful? Yes

“They secretly put a check-out fee into tenanc......”

Share on :
Apr 26,2021
Minithumbdown
By: 'Ben'
Apr 26,2021
0 people found
this helpful
They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally ...
read full review
Was this helpful? Yes
By: Cluttons
May 05, 2021
View all comments (1)
Hello Ben, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to [email protected] with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon. ...

“Avoid, avoid, avoid....”

Share on :
Apr 26,2021
Minithumbdown
By: 'Jack'
Apr 26,2021
1 people found
this helpful
Avoid, avoid, avoid. The people that take your money are great - charming, helpful, great communication. As soon as you're in, it's a different picture. We moved into a dirty flat (around Christmas) so cleaned it ourselves. We noted the condition and, a year and ...
read full review
Was this helpful? Yes
By: Jack
Feb 08, 2022
View all comments (2)
I have emailed the above address and don’t have a response as yet. I am, however, able to confirm that over the last year, various neighbours have asked for advice on agents on WhatsApp groups etc and I direct them to this site. Others pile in with similar feedback - and it’s interesting to speak with landlords who had no idea what was going on with their Cluttons-managed properties. Pretty unsurprised to see every recent review has been one measly star. There are better agencies for e ...

“Piece of shit company, bunch of idiots...”

Share on :
Apr 15,2021
Minithumbdown
By: 'ch3RRy'
Apr 15,2021
0 people found
this helpful
What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. ...
read full review
Was this helpful? Yes

“I’ve given one star because that’s minimum yo......”

Share on :
Sep 24,2020
Minithumbdown
By: 'Alexandra'
Sep 24,2020
0 people found
this helpful
I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day ...
read full review
Was this helpful? Yes

“AVOID. Its just not worth it....”

Share on :
Jul 15,2020
Minithumbdown
By: 'Zoe'
Jul 15,2020
1 people found
this helpful
AVOID. Its just not worth it. They nearly went bust a couple years ago - with service like this, I imagine they will do soon. Terrible experience as a departing tenant - rude, supercilious emails from some keyboard warrior trying to blame everyone else for ...
read full review
Was this helpful? Yes

“Avoid at all costs. Truly terrible renting ex......”

Share on :
Jun 25,2020
Minithumbdown
By: 'Disappointed'
Jun 25,2020
0 people found
this helpful
Avoid at all costs. Truly terrible renting experience. Please look elsewhere and if you absolutely have to use Cluttons, please look after yourself and your family by carefully reading through the contract, knowing your rights as a tenant, and don't be afraid to challenge them ...
read full review
Was this helpful? Yes

“Took more than 7 weeks to refund my rental de......”

Share on :
Jun 05,2020
Minithumbdown
By: 'Nigel'
Jun 05,2020
0 people found
this helpful
Took more than 7 weeks to refund my rental deposit, 4 e-mails and the same number of voicemails simply ignored. E-mailed managing partner who obviously got it sorted out but no response from him either that was 4 weeks ago. The office suggested Covid-19 was to blame - ...
read full review
Was this helpful? Yes

“They are so freaking terrible, charged me 300......”

Share on :
Nov 03,2019
Minithumbdown
By: 'chris'
Nov 03,2019
1 people found
this helpful
They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top ...
read full review
Was this helpful? Yes

“Avoid buying or renting from Cluttons!!...”

Share on :
Sep 12,2019
Minithumbdown
By: 'Noelle'
Sep 12,2019
2 people found
this helpful
Avoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than ...
read full review
Was this helpful? Yes

“Helpful and surprisingly helpful...”

Share on :
May 31,2019
Minithumbup
By: 'MatthewL'
May 31,2019
1 people found
this helpful
All the members of staff I dealt with were very helpful and guided my through the process. They kept an eye out for our interests and provided updates on a regular basis....
read full review
Comment on agent fees
Reasonable fees, they charge the market rate
Was this helpful? Yes

“The worst service ever!!!! Non-responsive at the end of the ......”

Share on :
Oct 19,2017
Minithumbdown
By: 'AJ'
Oct 19,2017
5 people found
this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ...
read full review
Was this helpful? Yes

“I would like to thank all the staff and in ......”

Share on :
Apr 25,2017
Minithumbup
Tim
By: 'John'
Apr 25,2017
0 people found
this helpful
I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute ...
read full review
Comment on agent fees
SUPER
Was this helpful? Yes

“I was very impressed with Tim and Michael at Cluttons ......”

Share on :
Nov 02,2016
Minithumbup
Tim
By: 'Mark'
Nov 02,2016
0 people found
this helpful
I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did ...
read full review
Comment on agent fees
Fees were fair (x% plus VAT, no sale no fee), not the cheapest but I believe you need enough of an incentive for the agent to fight your case and get a good price.
Was this helpful? Yes

“Unfortunately very difficult to deal with. The 'Property Manager' was ......”

Share on :
Oct 12,2016
Minithumbdown
Adam
By: 'Rarely'
Oct 12,2016
14 people found
this helpful
Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing ...
read full review
Comment on agent fees
Undeserved
Was this helpful? Yes

“I have dealt with this office for a number of ......”

Share on :
May 17,2016
Minithumbup
By: 'N.'
May 17,2016
0 people found
this helpful
I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area. I am based overseas and have been satisfied with the level of attention I receive. A recent ...
read full review
Comment on agent fees
They charge the industry average.
Was this helpful? Yes

“Every experience we have had with this agency is negative. ......”

Share on :
Apr 05,2016
Minithumbdown
By: 'Nmk'
Apr 05,2016
11 people found
this helpful
Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up ...
read full review
What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenant
Attached Filesnbsp;
Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
Was this helpful? Yes

“I am a landlord who have used cluttons to find ......”

Share on :
Jan 29,2016
Minithumbdown
Neil
By: 'London'
Jan 29,2016
12 people found
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following: 1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ...
read full review
Was this helpful? Yes

“Really disgusted with this agent , when employed made many promises ......”

Share on :
Dec 16,2015
Minithumbdown
By: 'Alan'
Dec 16,2015
11 people found
this helpful
Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In ...
read full review
Was this helpful? Yes

“great service although couldn't get through to them very often ......”

Share on :
Feb 06,2015
Minithumbup
By: 'Peter1'
Feb 06,2015
0 people found
this helpful
great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents...
read full review
Was this helpful? Yes

“Avoid at all cost!This is by far the worst ......”

Share on :
Dec 16,2014
Minithumbdown
Mya
By: 'Angel1'
Dec 16,2014
23 people found
this helpful
Avoid at all cost! This is by far the worst experience we have had with an agent. We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents. However ...
read full review
What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.
Attached Filesnbsp;
Was this helpful? Yes

“Everyone I dealt with or spoke with at Cluttons was ......”

Share on :
Nov 05,2014
Minithumbup
Sebastian
By: 'RJW'
Nov 05,2014
0 people found
this helpful
Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure....
read full review
Was this helpful? Yes

“Cluttons are probably the best agents I have used in ......”

Share on :
Aug 31,2014
Minithumbup
By: 'Max'
Aug 31,2014
1 people found
this helpful
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve the issue. ...
read full review
Was this helpful? Yes

“Cluttons charged us so much money that was never mentioned. ......”

Share on :
Jul 30,2014
Minithumbdown
By: 'El'
Jul 30,2014
24 people found
this helpful
Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean! They also had some really ...
read full review
Comment on agent fees
The agency was so expensive, and there were additional costs at the end!
Was this helpful? Yes

“Since vacating our property we have been treated absolutely appallingly ......”

Share on :
Jul 22,2014
Minithumbdown
Sarah
By: 'Angry'
Jul 22,2014
29 people found
this helpful
Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Cluttons

Regional Awards won by Cluttons

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home