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Clive Austerberry Ltd

Austerberry 4 Edensor Road, Stoke-on-Trent
Staffordshire
ST3 2NU

01782 594595
Website not available

Properties for Sale
Properties to Rent

“Professional and honest...”

Sep 06,2018
Minithumbup
By: 'Rob Kinsey'
Sep 06,2018
0 people found
this helpful
Very pleased with how Austerburys handled the sale of my rental property in Heron Cross. Clive Austerberry himself came out to do the valuation and I was impressed by his local knowledge, honest appraisal and advice. They produced an effective listing, creating several viewings and ...
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Comment on agent fees
Fair market costs.
Was this helpful? Yes

“Good Service...”

Sep 04,2018
Minithumbup
By: 'John'
Sep 04,2018
0 people found
this helpful
Great service from Austerberry Estate agent! The house sold in the first week, despite a few teething problems with the buyers' lender they were in touch throughout the process. Very happy with the service as they agreed to do the viewings when I was at ...
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Comment on agent fees
Reasonable fees, there are cheaper alternatives, but you've got to ask yourself the question: Do I want to sell for the best possible price, quickly?
Was this helpful? Yes

“Very helpful and accomodating...”

Aug 27,2018
Minithumbup
By: 'F.J.'
Aug 27,2018
0 people found
this helpful
I am very much satisfied and grateful to this letting agent.They tried all their best and give you updates about the property.Its nice to know that they consider your situation,assist and help you all the way....
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“Excepional Service...”

Aug 24,2018
Minithumbup
By: 'Pat MacMillan'
Aug 24,2018
1 people found
this helpful
Totally professional and helpful from the very start. Extremely supportive throughout the whole process, nothing was to much hassle. We greatly appreciate everything the agents did considering the challenges we thought this property might face, but nothing was to much and they always went the ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Great Easy Process...”

Aug 21,2018
Minithumbup
By: 'LiamOConnor'
Aug 21,2018
1 people found
this helpful
We viewed and let a property via Austerberry. We were dealt with in a polite, professional manner and everything from the word go was handled smoothly and nothing was to much trouble. Hannah was friendly, helpful and very informative about anything we didn't know. ...
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“Excellent friendly service...”

Aug 17,2018
Minithumbup
By: 'Andy'
Aug 17,2018
1 people found
this helpful
Recieved an excellent efficient service with a very friendly attitude. From applying to moving in as little as 10 days....
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Comment on agent fees
Agent fees were satisfactory
Was this helpful? Yes

“property sale...”

Aug 17,2018
Minithumbup
By: 'Paul'
Aug 17,2018
1 people found
this helpful
We were pleased with the service and the property was sold for just below the full asking price. Calls were always returned and the staff were friendly efficient and helpful...
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Comment on agent fees
Realisitic and competitive
Was this helpful? Yes

“property sale...”

Aug 17,2018
Minithumbup
By: 'Paul'
Aug 17,2018
1 people found
this helpful
We were pleased with the service and the property was sold for just below the full asking price. Calls were always returned and the staff were friendly efficient and helpful...
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Comment on agent fees
Realisitic and competitive
Was this helpful? Yes

“First class service right from the start to finish of the process. Clive was very realistic in pricing both houses for the market....”

Jul 27,2018
Minithumbup
By: 'Steve'
Jul 27,2018
1 people found
this helpful
Sold two houses for me in the last 12 months. They helped to make the process very straightforward in what were difficult circumstances....
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Comment on agent fees
Given general level of estate agents fees they were very reasonable for excellent service provided.
Was this helpful? Yes

“Succesful sale...”

Apr 27,2018
Minithumbup
By: 'Jonathan'
Apr 27,2018
1 people found
this helpful
All the staff I dealt with at Austerberry in Longton were great. I relied on them to sell my parent's property and accompany the viewings each time as I don't live in the area. Each viewing was conducted in a professional and friendly ...
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Comment on agent fees
Fair and competitive
Was this helpful? Yes

“Very helpful!...”

Apr 08,2018
Minithumbup
By: 'Lisa C'
Apr 08,2018
1 people found
this helpful
I've recently purchased a property and Austerberry were fantastic from start to finish. It was quite a troublesome sale - no fault of Austerberry's - and the staff were amazing.. extremely helpful, friendly and reassuring. A special thanks to Luke and Laura who ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 23,2018
Minithumbup
By: 'Excellent Agent'
Feb 23,2018
1 people found
this helpful
Recently purchased a home from Austerberry. I have to say Sarah and Jonathan have always been so helpful in everyway. They have both shown excellent knowledge of their area and have been extremely professional. I hope to be buying another home with this agent very ...
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Was this helpful? Yes
Feb 16,2018
Minithumbup
By: 'M Azam'
Feb 16,2018
1 people found
this helpful
We had a good experience using this estate agent especially with Luke who was dealing with our purchase. He was very professional and friendly. Thank you for service....
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Was this helpful? Yes
Feb 12,2018
Minithumbup
By: 'Patricia Copestake'
Feb 12,2018
1 people found
this helpful
We had a great service at selling our property from all the staff at the Longton Office, Clives appraisal was accurate. With much appreciated professional help, from Elaine. Luke was most helpful to us, giving his advice on matters that arose throughout our time with ...
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Comment on agent fees
All Agents fees were explained upfront, we were clear from the start what we would be paying for their services.
Was this helpful? Yes
Dec 17,2017
Minithumbup
By: 'Nick from Devon'
Dec 17,2017
1 people found
this helpful
I had no experience of Austerberrys prior to having to sell my brother's house, however, based on my experience over the 3 months that it has taken them to find a buyer and manage the sale to completion, I would have no hesitation in recommending ...
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Comment on agent fees
Fees seem reasonable compared to fees paid in other parts of the country
Was this helpful? Yes
Jun 25,2015
Minithumbdown
By: 'Phil'
Jun 25,2015
3 people found
this helpful
I have had Austerberrys as my letting agents for 18 months now( Fully managed). I had no problems till my tenant decided to up sticks & leave on 12th January 2015. The tenant left me quite a bit of mess considering she had only lived there 12 months &...
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Was this helpful? Yes
By: Austerberry
May 30, 2017
View all comments (2)
In response to the original review, the company who we registered the deposit with had a procedure to follow for recovery of this which can take a considerable amount of time if the outgoing tenant does not reply to their requests for information. The deposit was eventually repaid and we continue to manage the property for the person who posted the review. In response to the comment, we moved this individual into a property on a let only basis managed by the Landlord and therefore if there w ...
Feb 21,2014
Minithumbdown
By: 'Lisa'
Feb 21,2014
3 people found
this helpful
Clive Austerberry is a complete player, feeding you unrealistic prices to get the instruction and then bullying you into decreasing the price by a quarter. You are so long into the process by this point that you feel you have to stay with them as ...
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Was this helpful? Yes
Jun 03,2013
Minithumbdown
By: 'Sandra summers'
Jun 03,2013
5 people found
this helpful
I was appalled by the service , from your staff at the Langton office ,i booked an appointment to view the property at 10 am and went to the property as arranged and waited in the cold for 30 minutes , having had the morning off work . I then ...
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Was this helpful? Yes
Dec 06,2011
Minithumbdown
By: 'N'
Dec 06,2011
3 people found
this helpful
The property I was renting had been managed by the Landlord directly, but they turned management over to Austerberry while I was living there. Austerberry carried out property inspections quarterly instead of annually (as the landlord had done), and when I questioned why they were ...
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Was this helpful? Yes
Areas covered
  • ST1
  • ST2
  • ST3
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £148,000
  • Max: £164,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 3 1 8 0 3 1 0 2

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 5:24 PM 04/07/2018 by Luke Ellis

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