• Matthew Hawkins
    Matthew Hawkins
  • Kevin Shaw
    Kevin Shaw
  • Andrew Higham
    Andrew Higham
  • Helen Gasson
    Helen Gasson
  • George Hawkins
    George Hawkins
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you choo Read full description...se the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

99 Brighton Road Redhill
Surrey
RH1 6PS

01737 783550
Apr 25,2017
Minithumbdown
By:
Apr 25,2017
4 people found
this helpful
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of the fees paid for the forthcoming year. Although the contract states that you can terminate when the tenant vacates, this will effectively cost between one month and up to 12 months annual fees + VAT depending on the commencement date and terminat...
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Comment on agent fees
Prohibitive
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By:
Mar 13,2017
1 people found
this helpful
I really don't know where to start with this review of Choices, but if you're only planning on reading the first line of this and are considering renting a property from them then I would recommend considering another agent. After moving into our property we soon started to discover how disorganised they were. The property required some repairs and maintenance which was difficult to arrange and the landlord was even billed for some repairs which were not carried out. The move out however was the...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Helen Gasson
By:
Mar 06,2017
1 people found
this helpful
Helen is always there when you need her even in emergencies. This weekend we had a problem with one if our properties and she was available to help us. She never says never and she always finds a solution to any problem. She's an asset and we greatly appreciate her... We think she is great and is,an asset to choices... We always feel in great hands when she is around. Always friendly professional and very efficient. No problem is too much for her. A gem and a star. Thank you Helen for being you...
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Feb 23,2017
Minithumbup
Helen Gasson
By:
Feb 23,2017
1 people found
this helpful
Helen, has always been efficient and helpful. A new tenant was found quickly and any queries have been dealt with most proffesionly....
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Comment on agent fees
Average
Was this helpful? Yes
Feb 22,2017
Minithumbup
Andrew Higham
By:
Feb 22,2017
0 people found
this helpful
Andrew had been very helpful right from the start of the selling process to the end. He made selling easy and stress free. The sale was done whilst I was away from the UK and my friends were impressed with the service Andrew provided. Big thank you to you Andrew...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 21,2017
Minithumbup
Andrew Higham
By:
Feb 21,2017
0 people found
this helpful
Andrew has been very helpful and friendly so far through the process. He has maintained good communication, keeping me informed as things happen through my first house buying experience....
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Feb 21,2017
Minithumbup
Andrew Higham
By:
Feb 21,2017
0 people found
this helpful
Andrew has proven to be very capable and professional in achieving a quick sale of my property in Redhill. For this I am very grateful and would recommend him to others based on his ability, polite manner and for delivering a positive result....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
Andrew Higham
By:
Feb 09,2017
0 people found
this helpful
Andrew has been very helpful and negotiated effectively on our behalf. Very approachable and got all the information we needed very quickly. Very professional ....
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Comment on agent fees
Fee not yet paid and dont know how much so cant comment on that
Was this helpful? Yes
Jan 03,2017
Minithumbup
Raimonda Petroskaite
By:
Jan 03,2017
0 people found
this helpful
I definitely recommend Raimonda as a professional agent, who understands consumer needs and works hard to find solutions to the trickiest of requests. She has excellent product knowledge and she communicates very well. She found me exactly what I was looking for at very short notice and she went the extra mile to answer promptly and effectively. In the whole system (including the newly created centralised + computerised customer services) she is the strongest link and a very reliable person. In ...
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Comment on agent fees
They are fair compared to the rest of the estate agents and I like that you can pay by credit card too. Quick easy payments. Like
Was this helpful? Yes
Jul 19,2016
Minithumbup
Raimonda Petroskaite
By:
Jul 19,2016
0 people found
this helpful
Raimonda found me a rental property for me in Redhill, she and he rest of her team were very polite and helpful and I recieved an excellent service. I would recommend them to anyone....
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Comment on agent fees
Competitive
Was this helpful? Yes
Jul 13,2016
Minithumbup
Raimonda Petroskaite
By:
Jul 13,2016
0 people found
this helpful
Thank you very much Raimonda.....You were a really heplful and honest agent.You knew how to make me feel comfortable and not stressed about this accommodation search.You, even, convinced me to have a look on the property in Horley while I was really hesitating about........With your help i found my a lovely place in Horley where i would enjoy life. Thank you again....
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Was this helpful? Yes
Jul 08,2016
Minithumbup
Helen Gasson
By:
Jul 08,2016
0 people found
this helpful
Hi, I worked with Helen twice during my move in in 2015 and then my next one this month, and every time she has been really useful and helped me , whenever i gave a call at any point of time in a day. She has also taken care of lot of my queries that has made the home move easier every time....
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Was this helpful? Yes
Jul 06,2016
Minithumbup
Raimonda Petroskaite
By:
Jul 06,2016
0 people found
this helpful
Thanks Raimonda for always look after us. Is always pleasure to go there, staff very friendly, smile and professional, we are lucky to have this agency. Thanks again Raimonda and staff. highly recommend....
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Andrew has been a delight to deal with always energetic and is very professional in getting a job done. Andrew has been extremely keen to help and has found us our new home! He has been very patient and understanding of what we required, and has gone out of his way to ensure we got it. On viewings he was very informative and did not make us feel rushed in our decision and when we didn't like an aspect of the property he would advise of how we could improve it or be more than happy to show us a...
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Comment on agent fees
The agency fee's arent too bad, i would say they are standard
Was this helpful? Yes
Jun 29,2016
Minithumbup
Raimonda Petroskaite
By:
Jun 29,2016
0 people found
this helpful
I'm very pleased with Raimonda work. Until now she's always keen to help and to keep me updated. I'm sure we will find the perfect house!...
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Was this helpful? Yes
Jun 24,2016
Minithumbup
Helen Gasson
By:
Jun 24,2016
1 people found
this helpful
Hellen was very helpful and kind. She was on time for our appointment, understood what I was looking for and showed me the perfect flat....
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Was this helpful? Yes
Jun 22,2016
Minithumbup
Helen Gasson
By:
Jun 22,2016
1 people found
this helpful
Courteous, friendly, and efficient. Helen met my needs on the two occasions I visited the office.She is a thoroughbred....
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Was this helpful? Yes
Jun 17,2016
Minithumbup
Helen Gasson
Raimonda Petroskaite
By:
Jun 17,2016
0 people found
this helpful
Choices found a tenant for us, ready to sign up and move in immediately, in less than a day after other agents had been trying for weeks!...
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Comment on agent fees
Average to high, but worth paying to get a tenant so quickly
Was this helpful? Yes
May 31,2016
Minithumbup
Raimonda Petroskaite
By:
May 31,2016
0 people found
this helpful
I've had good sound advice and guidance from the friendly staff at this agency, their punctuality and helpfulness secured me a property quickly!...
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Comment on agent fees
Good
Was this helpful? Yes
May 27,2016
Minithumbup
Helen Gasson
By:
May 27,2016
0 people found
this helpful
Helen is a star! She is very professional efficient and gets things done. She works hard on our behalf. Any issues or problems are always resolved and she always goes the extra mile for you. I trust her as she looks,after our property as though it's hers...she is an amazing person. She is an asset to choices. I would not hesitate to recommend her to other landlords. Helen is the reason why I remain with Choices....
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Comment on agent fees
Good. Reasonable.
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
This would be the first time as a tenant and Andrew has been extremly helpful throughout the whole process, always being avalible to talk to. When I was unlucky with a first viewing Andrew went out of his way to show me another property and I could not thank him enough as it was perfect....
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Comment on agent fees
Considering our reference fees was included in the tenant agreement, I found all fees all affordable and reasonable
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
My experience with Choices has been extremely pleasant and professional. Andrew helped both me and my girlfriend through the process of securing our first home together. We are hugely thankful to Andrew and the Choices team and look forward to letting through them for the forseeable future....
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Comment on agent fees
We received free referencing for both me and girlfriend (a deal on the specific property) and the admin fees were very reasonable.
Was this helpful? Yes
Apr 24,2016
Minithumbup
Helen Gasson
By:
Apr 24,2016
0 people found
this helpful
Helen has been brilliant in keeping me informed as well as answering any questions I had. As a first time renter she was very patient as gave me the freedom and guidance I needed...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 22,2016
Minithumbup
Helen Gasson
By:
Apr 22,2016
0 people found
this helpful
Helen helped us to find a place to rent very quick. She was punctual, polite, professional, explained all the procedure, answering to all our questions. We are very pleased with her services!...
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Apr 14,2016
Minithumbup
By:
Apr 14,2016
1 people found
this helpful
Jennifer has been courteous, cordial , prompt and efficient in our communications regarding my property which I am renting out. Jennifer has kept me up to date on any situations regarding the property...
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Comment on agent fees
ok
Was this helpful? Yes
Mar 29,2016
Minithumbup
Helen Gasson
By:
Mar 29,2016
0 people found
this helpful
Helen did what we asked of her which was to find us a good reliable tenant and to reference them. She was polite, professional and communicated well throughout the process from initial property inspection to dealing with all the paperwork and signing the tenancy. We were delighted that a tenant was found so quickly....
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Comment on agent fees
The Choices fees are competitively priced to reflect a good service
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
2 people found
this helpful
I would like to thank Jennifer Green , Portfolio Manager Caterham-Coulsdon, for her help and assistance in a recent matter. Jennifer was always friendly, cheerful and professional in my dealings with her. She always kept me well informed and always did her utmost to be reassuring and understanding of my many queries. I found her customer service skills to be impeccable and wish there were many more like her. Really appreciate everything you did for me , Jennifer, kind regards , Breeda...
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Was this helpful? Yes
Jan 29,2016
Minithumbdown
By:
Jan 29,2016
0 people found
this helpful
Despite of repeated communication, Choices Redhill have deducted £90 from my deposit for a missed appointment which was totally the fault of Choices staff. Choices redhill is such a mismanged buisness that the Landlady has fed up with them and sacked them fro being the estate agent for her property anymore....
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Was this helpful? Yes
Jan 18,2016
Minithumbup
Helen Gasson
By:
Jan 18,2016
0 people found
this helpful
Helen and her team at Choices Redhill were friendly, helpful and professional. My property was quickly let at a good rental. I am very happy will the service I am receiving and would definitely deal with Choices again....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
Very good communication from Andrew and also after the viewing he took time to discuss a few things along with colleague Chris....
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Was this helpful? Yes
Areas covered
  • RH1
  • RH2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £375,000

Letting
  • Min: £0
  • Max: £200,000

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
122 8 252 17 12 0 17 0 19 3
Matthew Hawkins Matthew Hawkins
New Business Director
358 reviews

About Matthew Over 11 years experience working with Choices. "Virtually a legend in the Business" my chairman's words. Winner of the Best In London Allagents 2015 View full profile
Kevin Shaw Kevin Shaw
Operations Director
0 reviews

About Kevin No description set View full profile
Andrew Higham Andrew Higham
Head of Homesales Division
16 reviews

About Andrew No description set View full profile
Helen Gasson Helen Gasson
Branch Manager
110 reviews

About Helen No description set View full profile
George Hawkins George Hawkins
Lettings Manager
17 reviews

About George No description set View full profile

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Fees

No fees set.
Last updated at 2:19 PM 09/02/2017 by Andrew Higham

Complaints Procedure

No procedure set.
Last updated at 2:19 PM 09/02/2017 by Andrew Higham

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