Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

28A Victoria Road Horley
Surrey
RH6 7PZ

01293 824455

“Totally regret letting my property through Choices...”

Apr 09,2018
Minithumbdown
By: 'Livid House Owner'
Apr 09,2018
4 people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'Disgruntle landlord'
Mar 17,2017
2 people found
this helpful
Choices charges the most expensive check out services. They charge my tenant and I for the checkout a total sum of £275.00 and they are so inefficient in refunding the tenant's deposit. The person dealing with this is Daniella. I will NOT ever use them ...
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Comment on agent fees
Their fees are ridiculous - charge for increasing the rent, for extending the lease, inventory check in and out (both tenant and landlord had to pay them) I can only tell what I paid as landlord, heavens know what the poor tenant had to pay
Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'Craig Goddard'
Feb 24,2017
1 people found
this helpful
Haven't dealt with several letting agency's and agents choices were the most attentive to my needs and helped me through a difficult time in terms of a property search an even though my situation was having to be dealt with in a rush they did ...
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Comment on agent fees
Excellent agent fees and bar far the most competitive you will find
Was this helpful? Yes
By: Curtis ward
Feb 27, 2017
View all comments (1)
Just like to say many thanks Craig Goddard, it was a pleasure to help and its lovely to hear such kind words :) p.s thanks for that (MOR) tip !!!! thanks ...
May 30,2016
Minithumbup
By: 'Jake Bull'
May 30,2016
2 people found
this helpful
Having utilised the efficient service Choices provide for many years now, I am more than satisfied with the quality and speed of the process. Customer services, for both landlords and tenants alike, is very strong and boasting experience. Usually I have dealt with the branch ...
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Comment on agent fees
Brilliant
Was this helpful? Yes
May 17,2016
Minithumbup
By: 'Rod Sanchez'
May 17,2016
1 people found
this helpful
I used choices recently for purchase of flat to rent for me and son my. I am sincerely thank you for your service skills and will choose to speak with you friendly ladies again if need to....
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Comment on agent fees
I thought this was most acceptable
Was this helpful? Yes
May 17,2016
Minithumbup
By: 'Peter'
May 17,2016
1 people found
this helpful
I have been a landlord of choices for a while now and after losing a little confidence with renting my property, I spoke with Emma in the branch. She assured me of my concerns and dealt with them straight away as she had told me ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
May 09,2016
Minithumbup
By: 'Michael'
May 09,2016
1 people found
this helpful
Service with a smile! Verity was my agent, nice and friendly and really knew her stuff about the rental process - as I've not had to rent before I had lots of questions for her. Highly recommendable agency....
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Comment on agent fees
Understandable
Was this helpful? Yes
Apr 25,2016
Minithumbup
By: 'Jack and Emma Johnson'
Apr 25,2016
1 people found
this helpful
Where to start? Choices have been absolutely wonderful over the years found us a couple of homes now. What with the grandkids and everything we have had to move again so we have more space. The young lady who kindly assisted us we believe was ...
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Comment on agent fees
All in order
Was this helpful? Yes
Apr 19,2016
Minithumbup
By: 'Alex'
Apr 19,2016
0 people found
this helpful
Verity Price was very helpful in arranging view of the new property and also in the decision making that eventually worked well....
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Was this helpful? Yes
Apr 18,2016
Minithumbup
By: 'Maria'
Apr 18,2016
1 people found
this helpful
I used Choices to find somewhere for my husband and I to rent. We went into the Horley office and were swiftly welcomed by Verity who sat us down, offered us a warm drink each as it was miserable outside and then listened to our ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2016
Minithumbup
Stephen
By: 'Dave Wood'
Feb 04,2016
0 people found
this helpful
Stephen has been a fantastic help with our property search and selection. After meeting him at the open house, he and his colleagues were very welcoming and well-informed, answering all of the questions we had. He was on hand for a call or via email ...
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Was this helpful? Yes
Jan 25,2016
Minithumbup
By: 'Rebecca'
Jan 25,2016
1 people found
this helpful
Rebecca and Rhys were very helpful and understanding throughout the whole process and we really appreciated everything they did to accommodate our needs. They listened to our particular requests and requirements and were great throughout....
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Comment on agent fees
Fees are very competitive and fair
Was this helpful? Yes
Jan 04,2016
Minithumbup
By: 'Dawn'
Jan 04,2016
1 people found
this helpful
Very helpful, friendly and keen. I felt confident that staff wanted to help and were experienced. All staff were approachable....
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Comment on agent fees
Seem fair
Was this helpful? Yes
Dec 09,2015
Minithumbup
By: 'WH'
Dec 09,2015
1 people found
this helpful
Very helpful phonecall, extremely friendly and answered all my questions...
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Was this helpful? Yes
Nov 30,2015
Minithumbup
By: 'Sophia cardillo'
Nov 30,2015
4 people found
this helpful
Very good service. Quick and easy move in. Second visit was requested and this was done with efficiency. It was also possible for the move in date to be moved two days prior so that we could move in on the weekend. Rebecca and Joe ...
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Was this helpful? Yes
Nov 26,2015
Minithumbup
By: 'Charlotte Blake'
Nov 26,2015
2 people found
this helpful
Rebecca was always at the other end if the phone to answer any questions I had pkus was very prompt with her replies...
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Was this helpful? Yes
Nov 21,2015
Minithumbup
By: 'Laura Heron'
Nov 21,2015
1 people found
this helpful
They very quickly found me a property suited to my needs. Kept me well informed about how references etc were going. Very helpful...
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Was this helpful? Yes
Nov 20,2015
Minithumbdown
By: 'jen'
Nov 20,2015
2 people found
this helpful
Joe Johnson at Choices in Horley is a credit to the company! He was polite, nice, caring and considerate. Very capable and efficient....
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Was this helpful? Yes
Nov 18,2015
Minithumbup
By: 'Brook'
Nov 18,2015
1 people found
this helpful
We were very impressed with the service Choices provided us. They were very professional and found us an appropriate tenant quickly and with no fuss. Rebecca's communication with us was excellent and she kept us up to speed with what was happening throughout the process. ...
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Was this helpful? Yes
Nov 11,2015
Minithumbup
By: 'W.Young'
Nov 11,2015
1 people found
this helpful
Joe has been extremely helpful with first hand knowledge of his market. His pleasant manner makes him easy to deal with and he has been in frequent contact but not in an intrusive way....
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Was this helpful? Yes
Oct 27,2015
Minithumbup
By: 'Susan Boad'
Oct 27,2015
2 people found
this helpful
Rebecca and the team were at all times professional,courteous and helpful .I was kept well informed and they achieved a quick let at a good price.I would definitely recommend their services Susan Boad...
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Comment on agent fees
I have had good value for money
Was this helpful? Yes
Oct 24,2015
Minithumbup
By: 'Choice's'
Oct 24,2015
1 people found
this helpful
i found Rebecca honest & open..Rebecca ran thru all that Choice's would & could offer, the varying contract management levels available..the property detail was excellent & the rental agreed was spot on for the area.. Good job, thank you.....
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Was this helpful? Yes
Oct 22,2015
Minithumbup
By: 'Karl'
Oct 22,2015
1 people found
this helpful
Rebecca has been great from start to finish. She has dealt with any queries promptly and been a good communicator when we had a few issues with our property. The service we've received has been outstanding and I will be recommending Choices to friends and ...
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Was this helpful? Yes
Oct 15,2015
Minithumbup
By: 'Tony Hellard'
Oct 15,2015
0 people found
this helpful
From the moment we enquired about the property to the day we moved in this young man has been excellent in every department, from advising us of the landlords requirements, to ensuring that our questions were answered promptly and fully. I have rarely come across ...
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Was this helpful? Yes
Oct 15,2015
Minithumbup
By: 'Kristyna'
Oct 15,2015
1 people found
this helpful
I would like to write very positive review for Joe Johnson as I had a pleasure to deal with him today in regards to arrange a viewing on a property I would like to rent. Joe was very helpful and professional on the phone and ...
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By: 'Muriel Woods'
Sep 28,2015
1 people found
this helpful
I received excellent service from Rebecca Foster in your Horley branch. I moved very swiftly and everything was done with complete professionalism to make my move a more pleasent experience....
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Was this helpful? Yes
Sep 07,2015
Minithumbup
By: 'Leah Hastie'
Sep 07,2015
1 people found
this helpful
My agent Joseph Johnson was very kind and supportive throughout the time I was searching for a property. He was always positive and reassuring which gave me hope as so did Andrew from redhill choices.many thanks Leah Hastie...
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Comment on agent fees
I am happy with the result. Many thanks leah.
Was this helpful? Yes
Sep 03,2015
Minithumbup
By: 'Mrs Helen Smith'
Sep 03,2015
1 people found
this helpful
Joe had a friendly and efficient phone manner. He took time to find out our requirements. The overall impression was I could be confident that if a property becomes available that matches our rather stringent requirements, Joe will be promptly back in touch so I ...
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Was this helpful? Yes
Aug 30,2015
Minithumbup
By: 'Karl Foote'
Aug 30,2015
0 people found
this helpful
Tom was very helpful and easy to get hold of. Myself and my room mate work 9-5 so had to look at flats in the evenings and couldn't call during working hours. Tom was always available and met us at the time that suited us. ...
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Was this helpful? Yes
Aug 23,2015
Minithumbup
By: 'Gail Ascott'
Aug 23,2015
1 people found
this helpful
Rebecca has been absolutely amazing from the start of the process. She has done all the communicating, not once have I had to chase her. Any concerns I had, Rebecca knew the answer and as a result we have are totally confidence that Choices are ...
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Was this helpful? Yes
Areas covered
  • RH6
  • RH19
  • RH18
  • RH7
  • RH10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £410,000

Letting
  • Min: £0
  • Max: £0

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
99 2 329 3 1 0 7 0 28 2

Fees

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Complaints Procedure

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Last updated at 5:03 PM 06/01/2016 by allAgents
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