Croydon, CR2
4.8/5, 1214 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Opening Hours
Address

Choices
41 - 43 Brighton Road
Croydon
Greater London
CR2 6EB
02086801699

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £25,000 £2,005,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
146 6 473 13 179 0 338 0 56 3
Areas covered
  • CR2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings
Latest Properties
Images & Videos

“All of the staff of Choices with whom I have ......”

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Aug 15,2012
Minithumbup
Will
By: 'F. A. Thaddeus (Safton Properties Ltd)'
Aug 15,2012
0 people found
this helpful
All of the staff of Choices with whom I have had dealings have proved to be excellent at their jobs. Of recent months my contact has mostly been with Kirsty Burke who has proved to be very efficient, pleasant and polite and yet very business ...
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“Kirsty was so helpful in terms of finding me my ......”

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Aug 13,2012
Minithumbup
By: 'Johnson1'
Aug 13,2012
1 people found
this helpful
Kirsty was so helpful in terms of finding me my dream home, I had viewed so many different places and they were appalling and then Kirsty really guided me and completely changed my views on estate agents! Credit to Phil also as he was always ...
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“I was initially dealing with Debbie Stanley, who seemed capable, ......”

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Apr 03,2012
Minithumbdown
By: 'Rob'
Apr 03,2012
17 people found
this helpful
I was initially dealing with Debbie Stanley, who seemed capable, but she was moved away from the Croydon branch, and that's when things turned sour. I wasn't told about this and as I'm told, even she did not know until the very day that she ...
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By: Rob
May 07, 2012
View all comments (1)
Turns out Choices were advertising the property when it wasn't even available. The tenant hadn't paid their rent. Choices advertised it as available. Then they decided to pay their rent. It wasn't Choices that told me this. Their idea of customer service doesn't include keeping you informed! This kind of behaviour is dirty and would be acceptable a decade ago. Stay well away now, there are much better agents around! ...

“i am unable to find appropriate abusive word to express ......”

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Mar 03,2012
Minithumbdown
By: 'Ammad'
Mar 03,2012
73 people found
this helpful
i am unable to find appropriate abusive word to express my anger on this f**** crap company. Staff helpful initially, but service went downhill from the signing of the rental contract onwards. I experienced an hour wait whilst the rental contract was prepared on moving ...
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What agent could do to change your mind?
i am unable to find appropriate abusive word to express my anger on this f**** crap company. Staff helpful initially, but service went downhill from the signing of the rental contract onwards. I experienced an hour wait whilst the rental contract was prepared on moving in day. There has been a lack of action when problems have been reported at the property over the last year. Now there is an additional ‚£80 charge for a rolling contract - continuing on a month by month basis - now that the fixed term one has come to an end. The new rolling contract is a templated document printed on one sheet of paper. I'm not sure how the labour to produce this amounts to ‚£80, but it is Choices policy to charge for it and this charge definitely cannot be wavered. I've never had any other estate agent charge me for a rolling contract after the fixed term one has come to an end, but I am aware that this does sometimes happen elsewhere. A fee is mentioned in the small print of the fixed term contract, so I really have no choice but to pay if I want to stay living where I am. However, I do feel it is unreasonable and therefore it is only right that I make future tenants more aware of its existance by posting the info on here. I'm told the level of service I receive from Choices will improve from now on. DO NOT USE.
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“Louise helped me when she ran coulsdon and found me ......”

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Mar 02,2012
Minithumbup
Esme
By: 'Miss S. James'
Mar 02,2012
16 people found
this helpful
Louise helped me when she ran coulsdon and found me an amasing property really really quickly. I stayed there for a year, adn decided to go for something bigger, this time I have rented through the croydon branch, which Louise is now running! I was ...
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“I find Chocies very easy to work with and the ......”

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Mar 01,2012
Minithumbup
By: 'Donald'
Mar 01,2012
14 people found
this helpful
I find Chocies very easy to work with and the team always provide an excellent service. Sam and Katrina (and other members of the team - India) always respond quickly to resolve any issues for the tenants so that I can keep my involment to ...
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“Debbie Stanley at choices in croydon brighton road, special negotiator, ......”

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Feb 05,2012
Minithumbup
By: 'Lynda'
Feb 05,2012
19 people found
this helpful
Debbie Stanley at choices in croydon brighton road, special negotiator, is a nice and warm person to deal with, she is professional and has got customer relation skills , she makes you feel valued and encourage you in every way, her determination to see your property ...
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“Choices estate agents/ letting agents seem to use every opportunity ......”

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Feb 01,2012
Minithumbdown
By: 'Propman1'
Feb 01,2012
26 people found
this helpful
Choices estate agents/ letting agents seem to use every opportunity to charge an extra fee even though i am using a so called full management service. In addition they are charging six months in advance and have not even looked at rent reviews in years, ...
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“"I'm very new in the property market therefore I decided ......”

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Jan 28,2012
Minithumbup
By: 'Daniel'
Jan 28,2012
12 people found
this helpful
"I'm very new in the property market therefore I decided to join Choices without knowing what to expect. Being without knowledge towards deals, locations and prices, choices and specially Sasha has given me a good idea how the property market works throughout daily information in ...
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“I really love the way the team work especialy SASHA ......”

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Jan 28,2012
Minithumbup
By: 'Mr Hussain'
Jan 28,2012
10 people found
this helpful
I really love the way the team work especialy SASHA shes a great piece of work. Does things that she says soon as possible. Rings back when she promises to..........
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“This is the worst agent you'll ever come across. You ......”

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Dec 28,2011
Minithumbdown
By: 'Brown'
Dec 28,2011
27 people found
this helpful
This is the worst agent you'll ever come across. You never speak to the same person twice as they have such a high staff turnover. We have lost thousands through them letting our house to bad tenants who then didn't pay rent. They just put ...
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What agent could do to change your mind?
Have staff that know what they are doing. Have fees which are not extortionate. Put good tenants into property. Actually help you.
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“Choices found me a tenant very quickly. Unfortunately, it didn't ......”

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Nov 08,2011
Minithumbup
By: 'SarahB'
Nov 08,2011
6 people found
this helpful
Choices found me a tenant very quickly. Unfortunately, it didn't work out with that tenant, but this was not Choices' fault, but they did everything to resolve the situation as quickly as they could and found me the perfect tenant. I was pleasantly surprised at ...
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“Avoid!!!! they are useless money grabbers! Moved out in march, ......”

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Jul 20,2011
Minithumbdown
By: 'Sarah'
Jul 20,2011
13 people found
this helpful
Avoid!!!! they are useless money grabbers! Moved out in march, still don't have our deposit back! They even took a extra months rent from our account & only gave back half of it! I'm looking into taking them to court to get my money back USELESS!!...
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“Extremely disappointed in their service. The worst I've ever experienced ......”

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Apr 05,2011
Minithumbdown
By: 'Disappointed'
Apr 05,2011
19 people found
this helpful
Extremely disappointed in their service. The worst I've ever experienced so far. Will never deal with them again. When I first viewed the property the kitchen and the bathroom were dirty. I asked them if it was going to be clean, they said it would ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices, Croydon CR2 6EB


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Choices

Branch - Croydon, CR2