Croydon, CR2
4.8/5, 1211 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Opening Hours
Address

Choices
41 - 43 Brighton Road
Croydon
Greater London
CR2 6EB
02086801699

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £25,000 £2,005,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
146 6 472 12 178 0 338 0 56 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings
Latest Properties
Images & Videos

“TERRIBLE-POOR SERVICE!!!!...”

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Jun 10,2019
Minithumbdown
By: 'Shelly'
Jun 10,2019
2 people found
this helpful
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress. Can not wait to move out and not be with this agency....
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Comment on agent fees
Bad for the lack of service you get.
Was this helpful? Yes
By: Daniel Thornton
Jun 10, 2019
View all comments (1)
Good morning Shelly, Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home. Here at Choices, we really do take feedback seriously, and also any form of complaint is dealt with at high priority. I have just looked in to this for you, and can already see that the issues are currently being dealt with within our companies Complaints Procedure, however if there is anything that I can assist with you personally, please co ...

“Never again...”

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Jul 31,2018
Minithumbdown
By: 'Susana'
Jul 31,2018
3 people found
this helpful
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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“I just want to say a big thank you to ......”

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Apr 05,2017
Minithumbup
Will
By: 'Howy'
Apr 05,2017
0 people found
this helpful
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
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“Will was very professional and was updating me with the ......”

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Apr 01,2017
Minithumbup
Will
By: 'Gloria'
Apr 01,2017
0 people found
this helpful
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it ...
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Comment on agent fees
Good
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“Poor Service - Rip off charges in small Print - ......”

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Mar 29,2017
Minithumbdown
By: 'David'
Mar 29,2017
3 people found
this helpful
Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use* They made themselves the subtenant to increase the charges without our agreement. When the tenant refused to pay they did not even know ...
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“Rauf was very professional in his persuit in assisting with ......”

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Mar 07,2017
Minithumbup
By: 'BroGa(UK)'
Mar 07,2017
0 people found
this helpful
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly....
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Comment on agent fees
Could be a lot cheaper
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“Choices is not to trusted with rent they rip me ......”

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Jan 16,2017
Minithumbdown
By: 'Haley 9r kaley'
Jan 16,2017
3 people found
this helpful
Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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“I have used choices in Croyden thru William to rent ......”

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Dec 15,2016
Minithumbup
Will
By: 'Albert Lika'
Dec 15,2016
0 people found
this helpful
I have used choices in Croyden thru William to rent a flat The agent is very helpful during the proces I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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“Renting from choices was a good first time experience for ......”

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Sep 26,2016
Minithumbup
By: 'SSA'
Sep 26,2016
0 people found
this helpful
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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“I agreed to use Choices due to a recommendation from ......”

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Sep 20,2016
Minithumbup
Will
By: 'JShah'
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
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“I was looking for a place to rent and Afrahim ......”

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Aug 23,2016
Minithumbup
By: 'Raihan'
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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“Superb service - acceptable offer received within 24 hours of putting ......”

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Aug 17,2016
Minithumbup
Andrew
By: 'Kit'
Aug 17,2016
0 people found
this helpful
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
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“Will always provides a good professional service. He is very ......”

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Aug 09,2016
Minithumbup
Will
By: 'Patel'
Aug 09,2016
0 people found
this helpful
Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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“I am Diana Ahenkorah a tenant of Choice Croydon Branch.......”

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Jul 08,2016
Minithumbup
Will
By: 'William Donkor'
Jul 08,2016
0 people found
this helpful
I am Diana Ahenkorah a tenant of Choice Croydon Branch.I am recommending William Donkor for his wonderful services he provided me to secure a flat in Croydon. I really appreciate the good job he is doing and I will recommend him to friends and ...
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Comment on agent fees
Good
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“The guys were very friendly and they listened to my ......”

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Jul 07,2016
Minithumbup
Will
By: 'caiyda'
Jul 07,2016
0 people found
this helpful
The guys were very friendly and they listened to my needs. They made relevant suggestions based on needs and kept me informed every step of the way during the referencing period ....
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Comment on agent fees
average
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“Will Donker gave me an amazing service and he find ......”

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Jul 06,2016
Minithumbup
Will
By: 'GM'
Jul 06,2016
0 people found
this helpful
Will Donker gave me an amazing service and he find for me the property I was looking for. I live in Uk over 10 years I dealt with a lot letting agency but Will was superb. Kind regards, Giuseppe...
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“Will Donker has been an amazing help to me. I ......”

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Jul 04,2016
Minithumbup
Will
By: 'Chan'
Jul 04,2016
0 people found
this helpful
Will Donker has been an amazing help to me. I am currently a tentant for the Croydon branch. Will has been consistant, reliable very helpful when it came to lookin for a property and finding a property that suited my me. I have already recommended ...
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Comment on agent fees
Good
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“I called Choices due to the large amount of boards ......”

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May 28,2016
Minithumbup
By: 'Landlord'
May 28,2016
0 people found
this helpful
I called Choices due to the large amount of boards they had in the area and I have been most impressed by the brilliant level of service that I have received. All the staff are very polite and professional and everyone appears to want to ...
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“Tabatha has been brilliant in helping me rent out my ......”

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May 28,2016
Minithumbup
By: 'MU'
May 28,2016
0 people found
this helpful
Tabatha has been brilliant in helping me rent out my property I feel she really cares about the tenants that are found and keeps me updated at all times. Will of course recommend to others....
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“Sonny welcomed us for our viewing. He was very polite, ......”

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May 18,2016
Minithumbup
By: 'Elena'
May 18,2016
0 people found
this helpful
Sonny welcomed us for our viewing. He was very polite, helpful and answered all of our questions. Stephen helped us with our offer and all the paperwork. He was extremely helpful and made the process easy and smooth. I could not recommend these guys enough. ...
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Comment on agent fees
Reasonable. Commission is paid seperately so you have a saving on the stamp duty.
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“Both Andrew and Stephen are very informative and helpful. Keeping ......”

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May 11,2016
Minithumbup
Andrew
By: 'Mrs P K Kioufi'
May 11,2016
0 people found
this helpful
Both Andrew and Stephen are very informative and helpful. Keeping us informed of every step until the completion date. They both are very approachable and responsive. We wish that the sold price should have been negotiated a higher rate....
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Comment on agent fees
It's ok.
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“Will gave us a very good service. Hes very understandable ......”

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Apr 15,2016
Minithumbdown
Will
By: 'lauren'
Apr 15,2016
0 people found
this helpful
Will gave us a very good service. Hes very understandable and easy to talk to and has helped us very quickly and listened to what we needed. Hes a lovely funny person and seems like a great worker....
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What agent could do to change your mind?
Good
Attached Filesnbsp;
Comment on agent fees
Good
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“Efficiency doesn't begin to describe my house hunt will Will ......”

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Mar 31,2016
Minithumbup
Will
By: 'TIsmail'
Mar 31,2016
1 people found
this helpful
Efficiency doesn't begin to describe my house hunt will Will from choices croydon. From the word go!! He has been on the ball. Cutting all the salesman jargon and getting straight to the point. I was kept updated at all times and never had to ...
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Comment on agent fees
Good
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“I'm so happy I went with choices for my property ......”

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Mar 18,2016
Minithumbup
By: 'Kelly'
Mar 18,2016
0 people found
this helpful
I'm so happy I went with choices for my property because I found them very friendly and helpful especially Mia, she found the perfect property I was looking for after just a few days!! I highly recommend Mia for her consistance and enthusiasm towards helping ...
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Comment on agent fees
Good
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“Among all the Letting Agencies I contacted to rent a ......”

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Mar 02,2016
Minithumbup
Will
By: 'CO'
Mar 02,2016
0 people found
this helpful
Among all the Letting Agencies I contacted to rent a three bedroom house, only Choices Letting Agents listened to my needs attentively. The man behind the success of my renting a beautiful three bedroom house was a man by name Mr Will DonKer from Brighton ...
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Comment on agent fees
The fee was reasonable
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Staff picture Will
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Staff picture Josh
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices, Croydon CR2 6EB


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Choices

Branch - Croydon, CR2