• Esme Hinton
    Esme Hinton
  • Benjamin Beaupierre
    Benjamin Beaupierre
  • Elena Galybina
    Elena Galybina
  • Nicolas Cachuco
    Nicolas Cachuco
  • Catherine Shinerock
    Catherine Shinerock
  • Martina Hinds
    Martina Hinds
  • Emma Coppin
    Emma Coppin
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

2 Devonshire Square London
City of London
EC2M 4UJ

0207 375 2020
Aug 21,2017
Minithumbup
Benjamin Beaupierre
By: 'Mubashir'
Aug 21,2017
0 people found
this helpful
Both of the agents were extremely helpful and answered all my questions. They were approachable and friendly. Happy with both of them....
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Catherine Shinerock
By: 'Elisabet'
Aug 18,2017
0 people found
this helpful
Very professional, and helpful. She had mantiened me informed of everything since I paid the deposit. I really recommend her....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Catherine Shinerock
Benjamin Beaupierre
By: 'Ed'
Aug 16,2017
0 people found
this helpful
Catherine went well out of her way in finding a place that suited my needs. She keep me updated and organised viewings around my schedule. She is friendly and efficient....
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Comment on agent fees
Good. Deserved.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Esme Hinton
By: 'Dan B'
Aug 15,2017
0 people found
this helpful
The flat we viewed pretty much sold itself but Esme gave us plenty of space to make our decision and was very accommodating when it came to agreeing a move in date. We were keen to take the property but move in dates for us were conflicting. She quickly came to a solution that all housemates were delighted with. An easy and pleasant experience all around....
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Comment on agent fees
The fees seemed reasonable when considering the wider market. The holding deposit was one of the lowest we had experienced through our searches. We have not heard anything about the existence of any cleaning fees for the future when we leave the property but we will approach this as the time comes.
Was this helpful? Yes
Aug 12,2017
Minithumbup
Esme Hinton
By: 'Matt'
Aug 12,2017
0 people found
this helpful
Friendly and helpful throughout the process. Was quick to respond when I had questions made the letting process quick and not too difficult....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Esme Hinton
By: 'Arron'
Aug 08,2017
0 people found
this helpful
Esme has been extremely helpful from day one ensuring I was moved into my apartment as soon as possible regardless of the issues faced when struggling to find a final tenant. She has an excellent client facing manner and is always friendly and engaging. A thumbs up from me :)...
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Comment on agent fees
Very happy with the gesture of good will as my fees were waved because I was not able to move into the property straight away
Was this helpful? Yes
Aug 01,2017
Minithumbup
Catherine Shinerock
By: 'Sanchit'
Aug 01,2017
0 people found
this helpful
Catherine was extremely helpful from the first phone call and made flat hunting very easy for me. She found me properties according to my preferences and I am very happy about it....
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Was this helpful? Yes
Jul 30,2017
Minithumbup
Nicolas Cachuco
By: 'Maureen & Peter Lewis'
Jul 30,2017
0 people found
this helpful
Nicolas has a nice attitude and is clearly bright and articulate. He had a good understanding of the rental process and was familiar with the features of the property viewed. It is our opinion that, with more experience, he will make an excellent employee....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 29,2017
Minithumbup
Esme Hinton
By: 'Reshma Rajan'
Jul 29,2017
0 people found
this helpful
Esme has been very diligent in her dealings so far. She is prompt at responding to any communication and queries and has been warm in her interactions. She makes one feel at ease at the property, even while you meet her for the first time, clearly doing her job well!...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Benjamin Beaupierre
Emma Coppin
By: 'Tegan'
Jul 28,2017
0 people found
this helpful
Benjamin did a great job at the property viewings. Was really happy to be shown round a number of homes, some booked and some suggested on the day that fit my needs. And told me lots about the area as I was new to London....
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Comment on agent fees
Fees are quite expensive compared to what I've paid before.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Esme Hinton
By: 'adam123'
Jul 28,2017
0 people found
this helpful
Energetic, enthusiastic and helpful. Esme immediately helped me narrow my search and provided a range of properties from which to choose. The usual estate agent pressure wasn't applied and despite a clearly busy day all questions were answered clearly. I would wholeheartedly recommend Esme as an estate agent for someone looking for a property in central London....
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Comment on agent fees
Typical agents fees for central london estate agent.
Was this helpful? Yes
Jul 16,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Angelo'
Jul 16,2017
0 people found
this helpful
While the work of the agency has been very good, I was completely appalled by the behaviour of the company who did our stress test, as they put up ridiculous requirements for us to pass and I was damaged from the fact I was not a UK citizen, something which I believe is unacceptable in the EU....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Catherine Shinerock
By: 'Harry'
Jul 04,2017
0 people found
this helpful
Catherine is all things good about an agent. Friendly, informative and genuine. I've been with choices for the past year and it's been an easy ride. All thanks to employees like Catherine!...
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Comment on agent fees
Fairly standard fees. You don't need to pay for referencing again once it's done so that's a plus
Was this helpful? Yes
Jul 04,2017
Minithumbup
Catherine Shinerock
By: 'Charlie A.'
Jul 04,2017
0 people found
this helpful
Catherine is very helpful in helping me finding a suitable accommodation. She is also very responsive and making efforts in answering my queries and request outside office hours as I am mostly busy during the day time....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Esme Hinton
By: 'Louis Strange'
Jul 03,2017
0 people found
this helpful
Esme was helpful, responsive (never had any problems with contacting her) and was able to let us view the flat on three separate occasions. She was also really understanding about the work which needed to be done to the flat before we move in, so overall very positive....
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Comment on agent fees
We felt the fees involved (which with referencing and agent's fees came to £435 between three of us) were a little high, but this is not a reflection on Esme of course.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Elena Galybina
By: 'SBush'
Jun 20,2017
0 people found
this helpful
Very helpful and thorough through the whole process. Always fast to respond to any questions I had and went out of her way to find out anything I needed. A good experience all round....
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Catherine Shinerock
By: 'Aiden'
Jun 20,2017
0 people found
this helpful
Catherine was lovely to deal with and very helpful. She provided us with all of the info we required and despite one of us being late to the viewing, arranged for the current tenant to show both of us around so that we both got to see the property. She was very quick to respond whenever we had queries. Additinally, she was very upfront with the fees payable, particularly the inventory check-out fee, which may be missed otherwise as it is on the back of the template. Overall, I was happy ...
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Esme Hinton
By: 'Saif Shaikh'
Jun 14,2017
0 people found
this helpful
I found Esme to be an extremely professional employee with excellent communication skills. She has been very clear and polite in all her communications and is knowledgeable about her job. Her sweet demeanour and personality makes her very approachable. We were happy with her services as our agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 10,2017
Minithumbup
Elena Galybina
By: 'Emmanuel Sanchez'
Jun 10,2017
0 people found
this helpful
As young professionals looking to move to London we booked a viewing for a property we found online; however that was not the property we ended up renting. The property we chose in the end had been found and suggested by Mrs Galybina, who skilfully took each and everyone of our concerns and specifications into account in order to provide us with the ideal property....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Esme Hinton
By: 'Ramya'
Jun 08,2017
0 people found
this helpful
Esme has been a breath of fresh air. We were at the verge of leaving choices once and for all, due to the terrible service that we received from the retained clients department over the last few months. I got in touch with Esme by hook or crook. But it made a world of difference to me and my stress levels. It is such a relief knowing that Esme is out there doing everything she can to manage your property in the most efficient and cost effective manner. I truly appreciate her dedication, promptne...
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Comment on agent fees
Good, for this level of service the pay is really worthwhile.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Esme Hinton
By: 'Steve'
Jun 05,2017
0 people found
this helpful
Esme is a true professional and a great asset to Choices. As an experienced landlord, I have met my fair share of agents that have too much to say and over promise but always under-deliver and disappoint. I have been unfortunate to cross paths with 2 such agents within Choices. It was enough for me to consider removing our business, however, we decided to continue to give Choices our business purely based on Esme's genuine deminer, support and confidence in achieving every rent target we wanted ...
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Was this helpful? Yes
Jun 04,2017
Minithumbup
Nicolas Cachuco
By: 'Asha'
Jun 04,2017
0 people found
this helpful
Nicolas was Very helpful, patient, really assertive And understood what I really wanted from the flat. Nicolas is doing Very well And I definitely recommend him to everybody....
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Comment on agent fees
Nicolas showed his skills, knowledge And Will become a great agent.
Was this helpful? Yes
Jun 03,2017
Minithumbup
Nicolas Cachuco
Esme Hinton
By: 'Sorawi'
Jun 03,2017
0 people found
this helpful
Spoke on the phone and went to the viewing with Nicolas and he was very helpful and informative. He was very clear about all the details explaining all the costs and process....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Catherine Shinerock
Benjamin Beaupierre
By: 'JC'
Jun 01,2017
0 people found
this helpful
I would like to congratulate Catherine for arranging for my property to be listed with Choices London office and Ben for letting it. Also, a thank you to Esme for arranging the contract, overseeing and liaising with the tenant. I look forward to working with you all again in future. Best wishes Justin...
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Comment on agent fees
Good and have agreed a management deal.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Esme Hinton
By: 'TinaJB'
Jun 01,2017
0 people found
this helpful
Esme has been great dealing with our move to a new rental property. She clarified and helped with every step of the process, and has been friendly and approachable throughout. Probably the best estate agent we have ever dealt with in London....
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Comment on agent fees
Fees are on par with what I would expect in London.
Was this helpful? Yes
May 26,2017
Minithumbup
Elena Galybina
By: 'GW'
May 26,2017
0 people found
this helpful
Elena was super helpful and polite in all my dealings with her. I missed out on the flat the first time around, but it became available again. Elena called me straight away and we went to view together. She took her time explaining all the details/costs and even helped me take measurements which she then emailed to me. Elena even took the time to enquire about my job which was nice. I'm super grateful for her assistance as moving house can be very stressful. An asset to your business!...
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Comment on agent fees
I mean, agency fees suck.
Was this helpful? Yes
May 26,2017
Minithumbup
Nicolas Cachuco
By: 'Cooper'
May 26,2017
0 people found
this helpful
Nicolas was able to match me with the best rooms that suited my needs. He was on top of his game and knowledgeable about each property. Would use him again in the future....
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Was this helpful? Yes
May 19,2017
Minithumbup
Esme Hinton
By: 'Elnaz'
May 19,2017
0 people found
this helpful
Esme is really helpful and professional. she knows how to keep customers happy! I highly recommend dealing with her directly....
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Was this helpful? Yes
May 19,2017
Minithumbup
Emma Coppin
Esme Hinton
By: 'Gmcck'
May 19,2017
0 people found
this helpful
Emma and Esme always responded to requests quickly, negotiated on my behalf and worked to get my deposit back as soon as possible....
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Comment on agent fees
Some of the fees in the contract seemed unnecessary
Was this helpful? Yes
May 18,2017
Minithumbup
Emma Coppin
Esme Hinton
By: 'Mark, Maddocks house.'
May 18,2017
0 people found
this helpful
Both members of staff offered quick and reliable service when questions were asked or action required. Both are a credit to your agency....
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Comment on agent fees
Rental fees were fair
Was this helpful? Yes
Areas covered
  • E14
  • London
  • E1
  • Zones 1, 2, 3
  • E2
  • E3
  • SE16
  • SE1
  • E1W
  • E9
  • SE8
  • EC
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 288 3 0 0 0 0 20 0
Esme Hinton Esme Hinton
Office Manager
283 reviews

About Esme No description set View full profile
Benjamin Beaupierre Benjamin Beaupierre
Assistant Manager
24 reviews

About Benjamin No description set View full profile
Elena Galybina Elena Galybina
Lettings Negotiator
34 reviews

About Elena No description set View full profile
Nicolas Cachuco Nicolas Cachuco
Lettings Negotiator
10 reviews

About Nicolas No description set View full profile
Catherine Shinerock Catherine Shinerock
Lettings Negotiator
8 reviews

About Catherine No description set View full profile
Martina Hinds Martina Hinds
Office Administrator
4 reviews

About Martina No description set View full profile
Emma Coppin Emma Coppin
Portfolio Manager
10 reviews

About Emma No description set View full profile

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Fees

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Last updated at 5:04 PM 06/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 06/01/2016 by allAgents

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