• Esme Hinton
    Esme Hinton
  • Benjamin Beaupierre
    Benjamin Beaupierre
  • Elena Galybina
    Elena Galybina
  • Catherine Shinerock
    Catherine Shinerock
  • Martina Hinds
    Martina Hinds
  • Emma Coppin
    Emma Coppin
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

2 Devonshire Square London
City of London
EC2M 4UJ

0207 375 2020
Oct 13,2017
Minithumbdown
By: 'Wayne'
Oct 13,2017
0 people found
this helpful
I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have it included on it, or be charged on the way out! Also, I was misled about bills when I moved into a room they were letting in a 3 bedroom property, suggesting that if one person didn't pay their bills to notify them and that I wouldn't be on the hook as the per...
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Comment on agent fees
Fees were high
Was this helpful? Yes
Oct 03,2017
Minithumbup
Elena Galybina
Martina Hinds
By: 'Dyne'
Oct 03,2017
0 people found
this helpful
Very friendly and professional staff was on time and was very perceptive about what would suit me regarding the kind of property that would suite me. Provided relevant information to my queries and alternative. Promptly responded to communications....
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Comment on agent fees
No sure if the price should not have included bills.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
By: 'Kezia'
Oct 02,2017
0 people found
this helpful
Benjamin was incredibly helpful and patient as he always kept all of us updated with our application and what we needed to do next. As it became more complicated he continued to help us all through the process as smoothly as he could!...
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
By: 'Maya'
Oct 02,2017
0 people found
this helpful
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
By: 'Maya'
Oct 02,2017
0 people found
this helpful
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Amy'
Oct 02,2017
0 people found
this helpful
Benjamin and Esme were a great help to us. We were moving in as four students who have never rented before and therefore new to the process. They were patient, understanding and kind when it came to our mistakes and delays and they supported us on both a personal and professional level - I highly recommend choices and these staff members!...
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Comment on agent fees
of course, it's London, and they are always high - It would be nice to have lower agency fees but this wouldn't be reality.
Was this helpful? Yes
Oct 01,2017
Minithumbup
Catherine Shinerock
Martina Hinds
By: 'Felipe'
Oct 01,2017
0 people found
this helpful
Catherine and Martina were very friendly during the whole process. They guided me through the bureaucracy and were always helpful and kind....
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Was this helpful? Yes
Sep 22,2017
Minithumbup
Esme Hinton
Elena Galybina
By: 'Maria'
Sep 22,2017
0 people found
this helpful
They have been really helpful and patient with me, as I experiencd some issues with the check in. I do not know why the website does not allow me to select a third agent, but I would also love to mention Martina's attention in the same lines. The have great customer skills...
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Was this helpful? Yes
Sep 13,2017
Minithumbup
Catherine Shinerock
Catherine Shinerock
By: 'Garrett'
Sep 13,2017
0 people found
this helpful
Catherine was extremely helpful and amazing at helping me secure my room, she's been on hand to answer any of my concerns and questions, she's a friendly and personable and excellent at her job. Overall she's a bit of a legend....
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Comment on agent fees
Fees are fees, it never feels good paying them, but I understand it's how the agent gets paid, so I guess Catherine deserved her fee as she was great to work with.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Elena Galybina
Esme Hinton
By: 'Anthony Szego'
Sep 12,2017
0 people found
this helpful
Elena was very kind and understanding of my needs. Esme sealed with the paperwork effectively. Did the job fast and effectively being helpful with every step. My experience so far is great....
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Comment on agent fees
Fee's might be a little high but then again all agancy fees are quite high anywhere. Specially London.
Was this helpful? Yes
Sep 07,2017
Minithumbup
Benjamin Beaupierre
Martina Hinds
By: 'Monica Mortimer'
Sep 07,2017
0 people found
this helpful
Both Ben and Martina were professional and polite during phone calls; Ben has been thorough and helpful with his 'current update' emails keeping all parties informed, for which we're grateful....
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Benjamin Beaupierre
By: 'Sarah C'
Sep 07,2017
0 people found
this helpful
Ben was very helpful. Was always available to answer questions and always had a pleasant demeanour. Facilitated the situation with ease...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Mark Mortimer'
Sep 07,2017
0 people found
this helpful
Staff were at all times polite and helpful With regards to communication, the email updates to the group were particularly helpful...
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Comment on agent fees
No view
Was this helpful? Yes
Aug 23,2017
Minithumbup
Benjamin Beaupierre
By: 'Rebecca'
Aug 23,2017
0 people found
this helpful
From first contact, right up until the signing date, Benjamin has made finding my next home a very smooth process. Above all, Benjamin is a very well spoken, eloquent professional who communicates himself in a clear manner and he is very cooperative. He has always made sure I can contact him, whenever needed. Benjamin showed me four properties which all, naturally, satisfied the criteria I gave to him. That said, Benjamin also added in a degree of flexibility to my criteria, such that this p...
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Was this helpful? Yes
Aug 21,2017
Minithumbup
Benjamin Beaupierre
By: 'Mubashir'
Aug 21,2017
0 people found
this helpful
Both of the agents were extremely helpful and answered all my questions. They were approachable and friendly. Happy with both of them....
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Catherine Shinerock
By: 'Elisabet'
Aug 18,2017
0 people found
this helpful
Very professional, and helpful. She had mantiened me informed of everything since I paid the deposit. I really recommend her....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Catherine Shinerock
Benjamin Beaupierre
By: 'Ed'
Aug 16,2017
0 people found
this helpful
Catherine went well out of her way in finding a place that suited my needs. She keep me updated and organised viewings around my schedule. She is friendly and efficient....
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Comment on agent fees
Good. Deserved.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Esme Hinton
By: 'Dan B'
Aug 15,2017
0 people found
this helpful
The flat we viewed pretty much sold itself but Esme gave us plenty of space to make our decision and was very accommodating when it came to agreeing a move in date. We were keen to take the property but move in dates for us were conflicting. She quickly came to a solution that all housemates were delighted with. An easy and pleasant experience all around....
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Comment on agent fees
The fees seemed reasonable when considering the wider market. The holding deposit was one of the lowest we had experienced through our searches. We have not heard anything about the existence of any cleaning fees for the future when we leave the property but we will approach this as the time comes.
Was this helpful? Yes
Aug 12,2017
Minithumbup
Esme Hinton
By: 'Matt'
Aug 12,2017
0 people found
this helpful
Friendly and helpful throughout the process. Was quick to respond when I had questions made the letting process quick and not too difficult....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Esme Hinton
By: 'Arron'
Aug 08,2017
0 people found
this helpful
Esme has been extremely helpful from day one ensuring I was moved into my apartment as soon as possible regardless of the issues faced when struggling to find a final tenant. She has an excellent client facing manner and is always friendly and engaging. A thumbs up from me :)...
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Comment on agent fees
Very happy with the gesture of good will as my fees were waved because I was not able to move into the property straight away
Was this helpful? Yes
Aug 01,2017
Minithumbup
Catherine Shinerock
By: 'Sanchit'
Aug 01,2017
0 people found
this helpful
Catherine was extremely helpful from the first phone call and made flat hunting very easy for me. She found me properties according to my preferences and I am very happy about it....
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Was this helpful? Yes
Jul 30,2017
Minithumbup
By: 'Maureen & Peter Lewis'
Jul 30,2017
0 people found
this helpful
Nicolas has a nice attitude and is clearly bright and articulate. He had a good understanding of the rental process and was familiar with the features of the property viewed. It is our opinion that, with more experience, he will make an excellent employee....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 29,2017
Minithumbup
Esme Hinton
By: 'Reshma Rajan'
Jul 29,2017
0 people found
this helpful
Esme has been very diligent in her dealings so far. She is prompt at responding to any communication and queries and has been warm in her interactions. She makes one feel at ease at the property, even while you meet her for the first time, clearly doing her job well!...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Benjamin Beaupierre
Emma Coppin
By: 'Tegan'
Jul 28,2017
0 people found
this helpful
Benjamin did a great job at the property viewings. Was really happy to be shown round a number of homes, some booked and some suggested on the day that fit my needs. And told me lots about the area as I was new to London....
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Comment on agent fees
Fees are quite expensive compared to what I've paid before.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Esme Hinton
By: 'adam123'
Jul 28,2017
0 people found
this helpful
Energetic, enthusiastic and helpful. Esme immediately helped me narrow my search and provided a range of properties from which to choose. The usual estate agent pressure wasn't applied and despite a clearly busy day all questions were answered clearly. I would wholeheartedly recommend Esme as an estate agent for someone looking for a property in central London....
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Comment on agent fees
Typical agents fees for central london estate agent.
Was this helpful? Yes
Jul 16,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Angelo'
Jul 16,2017
0 people found
this helpful
While the work of the agency has been very good, I was completely appalled by the behaviour of the company who did our stress test, as they put up ridiculous requirements for us to pass and I was damaged from the fact I was not a UK citizen, something which I believe is unacceptable in the EU....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Catherine Shinerock
By: 'Harry'
Jul 04,2017
0 people found
this helpful
Catherine is all things good about an agent. Friendly, informative and genuine. I've been with choices for the past year and it's been an easy ride. All thanks to employees like Catherine!...
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Comment on agent fees
Fairly standard fees. You don't need to pay for referencing again once it's done so that's a plus
Was this helpful? Yes
Jul 04,2017
Minithumbup
Catherine Shinerock
By: 'Charlie A.'
Jul 04,2017
0 people found
this helpful
Catherine is very helpful in helping me finding a suitable accommodation. She is also very responsive and making efforts in answering my queries and request outside office hours as I am mostly busy during the day time....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Esme Hinton
By: 'Louis Strange'
Jul 03,2017
0 people found
this helpful
Esme was helpful, responsive (never had any problems with contacting her) and was able to let us view the flat on three separate occasions. She was also really understanding about the work which needed to be done to the flat before we move in, so overall very positive....
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Comment on agent fees
We felt the fees involved (which with referencing and agent's fees came to £435 between three of us) were a little high, but this is not a reflection on Esme of course.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Elena Galybina
By: 'SBush'
Jun 20,2017
0 people found
this helpful
Very helpful and thorough through the whole process. Always fast to respond to any questions I had and went out of her way to find out anything I needed. A good experience all round....
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Was this helpful? Yes
Areas covered
  • E14
  • London
  • E1
  • Zones 1, 2, 3
  • E2
  • E3
  • SE16
  • SE1
  • E1W
  • E9
  • SE8
  • EC
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 301 4 0 0 0 0 20 0
Esme Hinton Esme Hinton
Office Manager
287 reviews

About Esme No description set View full profile
Benjamin Beaupierre Benjamin Beaupierre
Assistant Manager
32 reviews

About Benjamin No description set View full profile
Elena Galybina Elena Galybina
Lettings Negotiator
37 reviews

About Elena No description set View full profile
Catherine Shinerock Catherine Shinerock
Lettings Negotiator
10 reviews

About Catherine No description set View full profile
Martina Hinds Martina Hinds
Office Administrator
7 reviews

About Martina No description set View full profile
Emma Coppin Emma Coppin
Portfolio Manager
10 reviews

About Emma No description set View full profile

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Fees

No fees set.
Last updated at 5:04 PM 06/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 06/01/2016 by allAgents

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