• Esme Hinton
    Esme Hinton
  • Benjamin Beaupierre
    Benjamin Beaupierre
  • Elena Galybina
    Elena Galybina
  • Nicolas Cachuco
    Nicolas Cachuco
  • Catherine Shinerock
    Catherine Shinerock
  • Martina Hinds
    Martina Hinds
  • Emma Coppin
    Emma Coppin
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

2 Devonshire Square London
City of London
EC2M 4UJ

0207 375 2020
Jul 16,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Angelo'
Jul 16,2017
0 people found
this helpful
While the work of the agency has been very good, I was completely appalled by the behaviour of the company who did our stress test, as they put up ridiculous requirements for us to pass and I was damaged from the fact I was not a UK citizen, something which I believe is unacceptable in the EU....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Catherine Shinerock
By: 'Harry'
Jul 04,2017
0 people found
this helpful
Catherine is all things good about an agent. Friendly, informative and genuine. I've been with choices for the past year and it's been an easy ride. All thanks to employees like Catherine!...
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Comment on agent fees
Fairly standard fees. You don't need to pay for referencing again once it's done so that's a plus
Was this helpful? Yes
Jul 04,2017
Minithumbup
Catherine Shinerock
By: 'Charlie A.'
Jul 04,2017
0 people found
this helpful
Catherine is very helpful in helping me finding a suitable accommodation. She is also very responsive and making efforts in answering my queries and request outside office hours as I am mostly busy during the day time....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Esme Hinton
By: 'Louis Strange'
Jul 03,2017
0 people found
this helpful
Esme was helpful, responsive (never had any problems with contacting her) and was able to let us view the flat on three separate occasions. She was also really understanding about the work which needed to be done to the flat before we move in, so overall very positive....
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Comment on agent fees
We felt the fees involved (which with referencing and agent's fees came to £435 between three of us) were a little high, but this is not a reflection on Esme of course.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Elena Galybina
By: 'SBush'
Jun 20,2017
0 people found
this helpful
Very helpful and thorough through the whole process. Always fast to respond to any questions I had and went out of her way to find out anything I needed. A good experience all round....
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Catherine Shinerock
By: 'Aiden'
Jun 20,2017
0 people found
this helpful
Catherine was lovely to deal with and very helpful. She provided us with all of the info we required and despite one of us being late to the viewing, arranged for the current tenant to show both of us around so that we both got to see the property. She was very quick to respond whenever we had queries. Additinally, she was very upfront with the fees payable, particularly the inventory check-out fee, which may be missed otherwise as it is on the back of the template. Overall, I was happy ...
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Esme Hinton
By: 'Saif Shaikh'
Jun 14,2017
0 people found
this helpful
I found Esme to be an extremely professional employee with excellent communication skills. She has been very clear and polite in all her communications and is knowledgeable about her job. Her sweet demeanour and personality makes her very approachable. We were happy with her services as our agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 10,2017
Minithumbup
Elena Galybina
By: 'Emmanuel Sanchez'
Jun 10,2017
0 people found
this helpful
As young professionals looking to move to London we booked a viewing for a property we found online; however that was not the property we ended up renting. The property we chose in the end had been found and suggested by Mrs Galybina, who skilfully took each and everyone of our concerns and specifications into account in order to provide us with the ideal property....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Esme Hinton
By: 'Ramya'
Jun 08,2017
0 people found
this helpful
Esme has been a breath of fresh air. We were at the verge of leaving choices once and for all, due to the terrible service that we received from the retained clients department over the last few months. I got in touch with Esme by hook or crook. But it made a world of difference to me and my stress levels. It is such a relief knowing that Esme is out there doing everything she can to manage your property in the most efficient and cost effective manner. I truly appreciate her dedication, promptne...
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Comment on agent fees
Good, for this level of service the pay is really worthwhile.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Esme Hinton
By: 'Steve'
Jun 05,2017
0 people found
this helpful
Esme is a true professional and a great asset to Choices. As an experienced landlord, I have met my fair share of agents that have too much to say and over promise but always under-deliver and disappoint. I have been unfortunate to cross paths with 2 such agents within Choices. It was enough for me to consider removing our business, however, we decided to continue to give Choices our business purely based on Esme's genuine deminer, support and confidence in achieving every rent target we wanted ...
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Was this helpful? Yes
Jun 04,2017
Minithumbup
Nicolas Cachuco
By: 'Asha'
Jun 04,2017
0 people found
this helpful
Nicolas was Very helpful, patient, really assertive And understood what I really wanted from the flat. Nicolas is doing Very well And I definitely recommend him to everybody....
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Comment on agent fees
Nicolas showed his skills, knowledge And Will become a great agent.
Was this helpful? Yes
Jun 03,2017
Minithumbup
Nicolas Cachuco
Esme Hinton
By: 'Sorawi'
Jun 03,2017
0 people found
this helpful
Spoke on the phone and went to the viewing with Nicolas and he was very helpful and informative. He was very clear about all the details explaining all the costs and process....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Catherine Shinerock
Benjamin Beaupierre
By: 'JC'
Jun 01,2017
0 people found
this helpful
I would like to congratulate Catherine for arranging for my property to be listed with Choices London office and Ben for letting it. Also, a thank you to Esme for arranging the contract, overseeing and liaising with the tenant. I look forward to working with you all again in future. Best wishes Justin...
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Comment on agent fees
Good and have agreed a management deal.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Esme Hinton
By: 'TinaJB'
Jun 01,2017
0 people found
this helpful
Esme has been great dealing with our move to a new rental property. She clarified and helped with every step of the process, and has been friendly and approachable throughout. Probably the best estate agent we have ever dealt with in London....
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Comment on agent fees
Fees are on par with what I would expect in London.
Was this helpful? Yes
May 26,2017
Minithumbup
Elena Galybina
By: 'GW'
May 26,2017
0 people found
this helpful
Elena was super helpful and polite in all my dealings with her. I missed out on the flat the first time around, but it became available again. Elena called me straight away and we went to view together. She took her time explaining all the details/costs and even helped me take measurements which she then emailed to me. Elena even took the time to enquire about my job which was nice. I'm super grateful for her assistance as moving house can be very stressful. An asset to your business!...
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Comment on agent fees
I mean, agency fees suck.
Was this helpful? Yes
May 26,2017
Minithumbup
Nicolas Cachuco
By: 'Cooper'
May 26,2017
0 people found
this helpful
Nicolas was able to match me with the best rooms that suited my needs. He was on top of his game and knowledgeable about each property. Would use him again in the future....
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May 19,2017
Minithumbup
Esme Hinton
By: 'Elnaz'
May 19,2017
0 people found
this helpful
Esme is really helpful and professional. she knows how to keep customers happy! I highly recommend dealing with her directly....
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Was this helpful? Yes
May 19,2017
Minithumbup
Emma Coppin
Esme Hinton
By: 'Gmcck'
May 19,2017
0 people found
this helpful
Emma and Esme always responded to requests quickly, negotiated on my behalf and worked to get my deposit back as soon as possible....
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Comment on agent fees
Some of the fees in the contract seemed unnecessary
Was this helpful? Yes
May 18,2017
Minithumbup
Emma Coppin
Esme Hinton
By: 'Mark, Maddocks house.'
May 18,2017
0 people found
this helpful
Both members of staff offered quick and reliable service when questions were asked or action required. Both are a credit to your agency....
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Comment on agent fees
Rental fees were fair
Was this helpful? Yes
May 17,2017
Minithumbup
Elena Galybina
Esme Hinton
By: 'Speedy tenant'
May 17,2017
0 people found
this helpful
Elena was amazing - very personable and took my preferences and considerations in mind when reviewing the properties. Arrangung viewings with her was quick, easy and painless. She was supwr up front about the process and fees as well!...
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Was this helpful? Yes
May 15,2017
Minithumbup
Elena Galybina
Esme Hinton
By: 'Jack Stanley'
May 15,2017
0 people found
this helpful
Everyone at Choices were extremely cooperative and helpful throughout the entire process, from first contact all the way through to signing the contract. I would highly recommend Choices to all who are looking to rent a room in London. I was working with Elena who gave me alll the information I needed and was very quick to get the paperwork arranged for me. I would be happy to pass on her contact details for any future renting opportunities....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Esme Hinton
By: 'Eleanor Thompson'
May 09,2017
0 people found
this helpful
Esme was very helpful when I recently had an issue with a move in date. She was able to change the date to a bank holiday as I has asked, which made my life much easier!...
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Comment on agent fees
Fees were more than I initially expected because wasn't aware of the referencing fee, or that there would be a fee at the end of the stay.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Nicolas Cachuco
By: 'Ayrton'
Apr 27,2017
0 people found
this helpful
I found his way of doing the job quite good. What I liked first is that I got a call when I applied via rightmove which means the agent is motivated for renting. The actually best idea of him was to add me on whatsapp so we could stay in contact for the whole time. I found it better since it was more personal. He also managed to arrange a meeting just for me which was very satisfactory and we talked a lot about living in London etc. which has revealed some interesting facts about living in Londo...
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Was this helpful? Yes
Apr 24,2017
Minithumbup
Catherine Shinerock
By: 'Astrit'
Apr 24,2017
0 people found
this helpful
Catherine is very friendly and professional. She helped me find a suitable property very fast and during the she was very helpful and knowledgeable...
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Was this helpful? Yes
Apr 20,2017
Minithumbup
Esme Hinton
By: 'Ted Yuk'
Apr 20,2017
0 people found
this helpful
It was great helping and kindness for me who has been London quite short time looking for new great place....
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Comment on agent fees
so so
Was this helpful? Yes
Apr 15,2017
Minithumbup
By: 'Nick'
Apr 15,2017
0 people found
this helpful
Ahmed is one of the friendliest agents I have met in London. I was initially impressed by his responsiveness to my inquiry, the care he took to find out what I was looking for in the property I was enquiring about, and the extra work he put in to finding a several similar properties to view (all of which met my requirements). During the viewing he was interested, took the time to point out all of the desirable features of the property, sat down to go through the upfront costs of renting the pr...
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Comment on agent fees
I had no issues with this Agent's Fees
Was this helpful? Yes
Apr 13,2017
Minithumbup
Nicolas Cachuco
Martina Hinds
By: 'Ricardo Melo'
Apr 13,2017
0 people found
this helpful
Nicolas has changed my mind to rent a room in central of London instead of a studio. He makes a real good first impression that it is very important as well. Since Nicolas was very patient to show me five different houses in walk distance; I could see that I would live in a nice area. Then because of him I gave up the studio that I was about to pay the deposit and admin fee. Thanks Nicolas for finding the closest space for me from my work in London....
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Comment on agent fees
ok
Was this helpful? Yes
Apr 11,2017
Minithumbup
Esme Hinton
By: 'Yovan'
Apr 11,2017
0 people found
this helpful
Ahmed performed excellent service, ready to help in any of my enquiries, and most important easy to deal with, I had same issues completing my paper but he was patient and very helpful, thanks Ahmed...
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Comment on agent fees
I don't mind to pay fees when the service is as good as Ahmed's
Was this helpful? Yes
Apr 03,2017
Minithumbup
Martina Hinds
By: 'Jeff'
Apr 03,2017
0 people found
this helpful
Ahmed and Martina have been so much help through out the whole experience informing me of what was going on and any changes happening during the process. Martina answered any questions I had through e-mail or directed me to who I should speak to if she couldn't help. Overall they both it made a process that sometimes can be stressful and worrying into a relaxing and dare I say enjoyable one....
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Comment on agent fees
Fee's not sure about seems to be fair not really got a comparison though
Was this helpful? Yes
Mar 29,2017
Minithumbup
Benjamin Beaupierre
Esme Hinton
By: 'Giacomo'
Mar 29,2017
0 people found
this helpful
Ben and Esme were really patients with us. They understood all our needs and I could see that they did their best to find us what we were looking for!They have been friendly, available to answer all the time and they expleined everything properly to us....
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Comment on agent fees
Very good
Was this helpful? Yes
Areas covered
  • E14
  • London
  • E1
  • Zones 1, 2, 3
  • E2
  • E3
  • SE16
  • SE1
  • E1W
  • E9
  • SE8
  • EC
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 277 3 0 0 0 0 20 0
Esme Hinton Esme Hinton
Office Manager
278 reviews

About Esme No description set View full profile
Benjamin Beaupierre Benjamin Beaupierre
Assistant Manager
21 reviews

About Benjamin No description set View full profile
Elena Galybina Elena Galybina
Lettings Negotiator
34 reviews

About Elena No description set View full profile
Nicolas Cachuco Nicolas Cachuco
Lettings Negotiator
9 reviews

About Nicolas No description set View full profile
Catherine Shinerock Catherine Shinerock
Lettings Negotiator
5 reviews

About Catherine No description set View full profile
Martina Hinds Martina Hinds
Office Administrator
4 reviews

About Martina No description set View full profile
Emma Coppin Emma Coppin
Portfolio Manager
9 reviews

About Emma No description set View full profile

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Fees

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Last updated at 5:04 PM 06/01/2016 by allAgents

Complaints Procedure

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Last updated at 5:04 PM 06/01/2016 by allAgents

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