• Matthew Hawkins
    Matthew Hawkins
  • Arafat Ali
    Arafat Ali
  • Esme Hinton
    Esme Hinton
  • Elena Galybina
    Elena Galybina
  • Benjamin Beaupierre
    Benjamin Beaupierre
  • claim your profile
    Kevin Shaw
  • Ahmed Salman
    Ahmed Salman
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

2 Devonshire Square London
City of London
EC2M 4UJ

0207 375 2020

Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
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Ahmed was very professionally dressed which makes myself as a possible renter more comfortable as I know that I will be taken care of. Ahmed was very friendly and assisted me in answering all my questions....
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Comment on agent fees
The agency fees quoted were much lower than other agents
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
0 people found
this helpful
He was very kind and helpfull. He contacted me alone through the phone to explain me about the room and the house...
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Comment on agent fees
Good
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
0 people found
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Very helpful person, polite and professional throughout the process. Easy to get hold and very approachable. We are very happy with the service we have received. Thank you!...
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Jan 13,2017
Minithumbup
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Jan 13,2017
Featured Review
0 people found
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Esmee was very helpful during the whole process. Given the short time frame she was very quick and efficient.I found her very reassuring....
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Jan 09,2017
Minithumbup
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Jan 09,2017
Featured Review
0 people found
this helpful
I wanted to leave a review for Ahmed because the kind of professionalism and service I have seen from him I very rarely saw in real estates agents today. He has come up with suggestions that fit my requirements and he made sure that he would not waste my time. He was incredibly helpful and respectful and very straightforward about fees from the very beginning....
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Comment on agent fees
Very reasonable fees.
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Dec 24,2016
Minithumbup
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Dec 24,2016
0 people found
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Ahmed is most committed to find the perfect and most ideal property. Only after our first conversation he was able to help me start looking for a suitable flat and was more than happy to answer any of my questions. Extremely easy going and friendly, would highly recommend! He was able to provide me with any details and had a property ready to view that same week....
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Comment on agent fees
Good
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
Benjamin went out of his way to assist me in finding a room to let when I was still outside the country. He and Esme were always helpful in sorting out the administrative side of the renting arrangement....
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Dec 22,2016
Minithumbup
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Dec 22,2016
0 people found
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Esme is a wonderful agent and she has been very helpful during my property viewing. This is my first property search in London and Esme made easy and convenient for me. Esme has been efficient and effective from the viewing of property to the execution of paper work and securing the property. I am really pleasant with the service provided by Esme!...
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Comment on agent fees
The agent fee is reasonable.
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Dec 20,2016
Minithumbup
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Dec 20,2016
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I am very satisfied with the service provided by Mr Ahmed Salman, he was very professional throughout the process and provided confidence during the transaction. Ahmed found my profile on an on-line accommodation wanted board and presented to me an apartment which was exactly what I was looking for. During our meeting at the property he was very professional in describing the property, the contract and the fees. Ahmed came across as an honest and professional Agent, this provided the confide...
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Comment on agent fees
The fees put forward by the Agent were in-line with industry standards, these were laid out clearly in the contract.
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Dec 20,2016
Minithumbup
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Dec 20,2016
0 people found
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Special Thanks to Benjamin Beaupierre who went over and above the call of duty. His patience, confident and outgoing manners gained my wife's and my personal trust he gave us both reassurance. We are now very happy in our new home. Fantastic service in all aspects I will definitely recommend to friends and family....
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Comment on agent fees
Very Good
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
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Ahmed was incredibly helpful and responsive from the moment that I made contact with him. His service, was in fact, delightful! He even tried to go the extra mile to help me with some housing related issues, which I was extremely pleased about. I would definitely highly recommend this agent to anyone!...
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Comment on agent fees
Good
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
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He is harding working. He show me a house according my requirement. He is cheerful and explain the term clearly....
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Dec 14,2016
Minithumbup
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Dec 14,2016
0 people found
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Both Esme and Martina were very helpful and i would recommend choices to anyone! My move was sorted out very quickly. Esme told me exactly what she needed from me ie documents etc....
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Comment on agent fees
Everything was done swiftly and Professionally.
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Nov 27,2016
Minithumbdown
By:
Nov 27,2016
0 people found
this helpful
Ahmed was very fast answering all my questions. Although I am still in Portugal he went to the property and did a live video call and showed me the place to see every detail. Very professional....
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Comment on agent fees
Good
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Nov 18,2016
Minithumbup
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Nov 18,2016
0 people found
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I have been really impressed with Choices and the way that Esme handled my inquiry, she got straight to it without any delay, she actually restored my faith in letting agents. I found one of your rooms on Spareroom.co.uk and left a direct message with one of the team, I had been looking for a room for about two weeks and I was getting frustrated after each inquiry leading to a dead end and other agencies incapable of talking to me on the phone. Within an hour Esme had called me, offered me tw...
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Comment on agent fees
Good, I didn't actually take the room but the fees were very reasonable.
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
There was a mixup with the timings and who would meet me at the agreed time to view the property. I arrived in good time and Ahmed saved the day by putting me at ease (he called me and said he wouldn't be too long) whilst I waited and showed up in good spirit. He provided me with all the details regarding the property and answered my questions very efficiently. We were chatting away as we went around in the house. All in all thumbs up for his service....
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Nov 17,2016
Minithumbup
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Nov 17,2016
0 people found
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Great person, extremely polite, really helpful, showed us around whole house, answered all we had questions fully, very satisfied with the service provided. Followed up continuously on possible ways to help me and possible alternatives of my interest....
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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Ahmed recently helped me find a room in Bermondsey. He was very helpful and maintained a good communication throughout the process. Really appreciate his help....
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Nov 14,2016
Minithumbup
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Nov 14,2016
0 people found
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I recently had to go to the choices branch to complete the registration of a property. I would like to say the service from Ahmed was great - He was very friendly and helpful allowing for a efficient registration. Martina was also on hand to help as well. Thank you guys...
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Comment on agent fees
Bad - Too expensive
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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The agency staff is good. Really helpful. And most important they always there to pick calls and provide solutions to any inconvenience in the property....
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Comment on agent fees
It was affordable and good according to property.
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Nov 11,2016
Minithumbup
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Nov 11,2016
0 people found
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Nice and professional. + He made a detailed visit and he knew how to respond to my questions. - Speak a bit too fast...
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Nov 08,2016
Minithumbup
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Nov 08,2016
0 people found
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Benjamin made my moving to England very painless and, without him, there's a good chance that I would be homeless right now. His service was astonishing and more. He made sure that I got my housing arranged and that I was satisfied at every point of the way. I surely could not have found any better agent than Benjamin....
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Nov 02,2016
Minithumbup
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Nov 02,2016
0 people found
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Both Esme and Elena were brilliant through the whole process, from Elena organising a FaceTime viewing and explaining everything about the property to Esme being incredibly helpful and informative when completing the lease....
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
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Esme was fantastic and has supported me through the whole processtory. she is extremely friendly and was always available when I called....
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Comment on agent fees
the fees were shocking however this is my first time and I am not familiar with the current costs.
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Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
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Elena was polite and friendly. She was great to work with and flexible to my requirements. A great experience and I would recommend her to others...
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Comment on agent fees
The agents fees were too expensive
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Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
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The staff member that dealt with my room was Benjamin. He was very polite and extremely helpful even in out of work hours that i needed to contact him for issues there were prior of moving in. Very satisfied with both Benjamin and Ezme with whom i spoke a couple of times in the phone and was very professional and helpful as well....
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Comment on agent fees
It is not the cheapest agency you can find, but at least the service and the condition of the house in moving day was in very good level
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
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Professional and fast in all the transaction, well done! recommended! Benjamin helped me for most of the problems which you can find when you change a house... very flexible and smart....
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Ben and Esme helped me secure the house I was looking for! The communication was prompt and clear and they were very transparent when giving viewings. Having my best interest in view, they would proactively seek to find better locations, prices, even furniture etc. that would meet my expectations. All in all, a wonderful team and I can say that I trust they will help make my stay at my new house great!...
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Comment on agent fees
After having a hiccup with the alteration of the size of my room, Esme immediately deducted the agent's fees which I appreciated as I felt it was very genuine and integrous on her part.
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Both Esme and Benjamin were really proactive and would help/answer any queries I had as soon as they could. They would also inform me of any changes to the moving date and I would have constant communication with them, no matter the day/time. I am very grateful for all their help and guidance....
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I have been dealing with Elena and I find her to be excellent, she takes time to understand what you want, and is very professional & thorough. Overall I'm really impressed & would highly recommend...
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Sep 19,2016
Minithumbdown
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Sep 19,2016
0 people found
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The most proactive, reliable, empathetic and professional agent I've met thus far. She kept in touch with me throughout my summer-long scramble to find accommodation in London, regularly checking up on me long after our indirect initial exchange- despite never having met me in person. Ms Hinton also intervened in and resolved a housing crisis (nothing short of a scam) which I endured after signing a contract with a different agency. She responded almost instantly- on a Sunday night- to my messag...
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Comment on agent fees
good
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Sep 02,2016
Minithumbup
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Sep 02,2016
0 people found
this helpful
Esme was very friendly and helpful. Always available and answered any questions quickly and she made the whole process of sorting out my tenancy smooth and hassle free....
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Sep 02,2016
Minithumbup
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Sep 02,2016
0 people found
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Esme has been a brilliant agent. I wanted to stay over my current place and renew the contract. She let me opt for looking for myself the new tenants and explained crystal clear the fees they would have to pay. I am spanish and sometimes struggle with the language, however she was really kind and asked me everytime If I understood everything and repeated when I needed. I am aware she was under pressure, too much work but still she picked up the phone everytime I called her, sometimes even on ban...
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Comment on agent fees
I found the fees to be really high, even more when you take into account the rent, deposit...I think this is more a standard company fees which I still think are really high. However, Esme was able to decrease some as explained on the review above.
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Aug 26,2016
Minithumbup
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Aug 26,2016
0 people found
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Both were very helpful and didn't rush me through the process and were always able to answer my questions efficiently - very pleasant experience....
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Comment on agent fees
Good
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Aug 26,2016
Minithumbup
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Aug 26,2016
0 people found
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I asked Benjamin to market my flat in Wapping to let and he was brilliant. Easy to speak to and contact. He has a highly positive attitude and is tenacious and extremely dedicated. He was able to let the flat out by my required deadline to excellent tenants. I am extremely pleased with his service and would highly recommend him as a very good letting agent....
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Areas covered
  • E14
  • London
  • E1
  • Zones 1, 2, 3
  • E2
  • E3
  • SE16
  • SE1
  • E1W
  • E9
  • SE8
  • EC
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 228 4 0 0 0 0 15 0
Matthew Hawkins Matthew Hawkins
New Business Director
350 reviews

About Matthew Over 11 years experience working with Choices. "Virtually a legend in the Business" my chairman's words. Winner of the Best In London Allagents 2015 View full profile
Arafat Ali Arafat Ali
Lettings Negotiator
10 reviews

About Arafat No description set View full profile
Esme Hinton Esme Hinton
Branch Leader
258 reviews

About Esme No description set View full profile
Elena Galybina Elena Galybina
Lettings Negotiator
26 reviews

About Elena No description set View full profile
Benjamin Beaupierre Benjamin Beaupierre
Lettings Negotiator
13 reviews

About Benjamin No description set View full profile
Kevin Shaw Kevin Shaw
Operations Director
0 reviews

About Kevin No description set View full profile
Ahmed Salman Ahmed Salman
Lettings Negotiator
13 reviews

About Ahmed No description set View full profile

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Last updated at 5:04 PM 06/01/2016 by allAgents

Complaints Procedure

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Last updated at 5:04 PM 06/01/2016 by allAgents

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