• Matthew Hawkins
    Matthew Hawkins
  • Kevin Shaw
    Kevin Shaw
  • Nicola MacDonald
    Nicola MacDonald
  • Greg Attwood
    Greg Attwood
  • upload your photo
    Grant Brown
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you choo Read full description...se the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

38 Croydon Road Caterham
Surrey
CR3 6QB

01883 330500


Properties for sale
Properties for rent
Nov 06,2017
Minithumbdown
Nicola MacDonald
By: 'choices'
Nov 06,2017
0 people found
this helpful
Awful awful awful I rented my property with them they didn't check refs. The tenants didn't pay properly. .locked me out my own place. .sold cars on my drive. Let dogs. .wee on carpets. .I didn't say they could have pets. My husband was so stressed he got cancer after this. .I almost had a break down. .cost us over 10,000 pounds and guess what this couple had done it before.they were claiming benefits from council as well. Nightmare for us. .worst of all this company choices ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 25,2017
Minithumbup
Grant Brown
By: 'Charlotte'
Jun 25,2017
0 people found
this helpful
We can't thank Grant enough for ensuring buying our first property was as easy as possible. He was very friendly and helpful with great communication and I would recommend him and Choices without question....
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Jun 20,2017
Minithumbup
Greg Attwood
By: 'Ana Radu'
Jun 20,2017
0 people found
this helpful
Greg has been delivering so far an excellent service. As we are first time buyers and the process of buying a property is extremely stressing, Greg is answering all of our questions and provides quality advises, making it less painful :) . Moreover, Greg is extremely responsive to emails and only calls whenever he knows you are available to answer. Compared to other estate agents we have dealt with, he is not pushy, but instead helpful. I would highly recommend Greg to anyone looking to buy or s...
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Comment on agent fees
I am a buyer - the vendor is dealing with the Agent fee
Was this helpful? Yes
May 17,2017
Minithumbup
Greg Attwood
By: 'Hollie and Samantha'
May 17,2017
0 people found
this helpful
Greg was very accommodating and efficient when we contacted Choices to book a viewing on several properties. When we met, he was friendly and answered any questions we had. Greg has been in regular contact since we placed an offer and kept us up to date with anything we needed to know....
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Comment on agent fees
Although we understand the properties are valued based on the additional buyers fee, if Choices were not the only agent selling in the location we were interested in, the fee may have prevented us from making an offer with Choices.
Was this helpful? Yes
May 15,2017
Minithumbup
Greg Attwood
By: 'John Miller'
May 15,2017
0 people found
this helpful
Greg is very polite and responsive to questions. It was very straightforward to make appointments and a very smooth purchasing process...
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Comment on agent fees
That is the one downside as I am the Buyer, yet paying the Sellers commission (although this is not Greg's fault)
Was this helpful? Yes
May 05,2017
Minithumbup
Nicola MacDonald
By: 'nick'
May 05,2017
0 people found
this helpful
A very talented, intelligent, trustworthy, pro-active,smilling and .,responsible manager. A good leader and always ready to help and surpasses the spectations of her clients. No doubt a great asset for her employer....
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Comment on agent fees
good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Grant Brown
By: 'GAP'
Apr 06,2017
0 people found
this helpful
Grant was very professional in the way he did his business and was always thoughtful to our needs with a smile on his face. He was never pushy like some agents we came across and he never gave up on us if we didn't like somewhere like some other agents. If we ever needed any info he would always have it for us within the hour....
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Nicola MacDonald
Grant Brown
By: 'Chris & Hayley'
Apr 03,2017
0 people found
this helpful
We selected Choices to sell our flat and have so far been really impressed with the level or service provided by both Nicola and Grant. From day one we were informed regularly about any action taking place in regards to viewings, offers etc and were pleased with the volume of interest generated. Both are very proactive and very rarely did we need to chase anything. We accepted an offer in a relatively sort time frame from when the property was marketed and now progressing to completion which we ...
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Comment on agent fees
Buyer has picked up agents fees
Was this helpful? Yes
Mar 31,2017
Minithumbup
Nicola MacDonald
Greg Attwood
By: 'Stuart and Margaret'
Mar 31,2017
0 people found
this helpful
From start to finish we cannot fault the dealings we have had with Nicola and Grant. They have thoroughly answered every question that we have had and made sure that we understand procedures etc.. They have been professional and polite and are a credit to your agency. Having had no luck at all with an online agency (one viewing in 6 weeks), Nicola approached us to suggest your agency, and within five weeks we had over 10 viewings and now a cash buyer! Not wanting to lose a property that we had ...
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Comment on agent fees
Like the 'buyer pays the fees' policy, albeit with the price reduction we agreed to we probably paid for them anyway?
Was this helpful? Yes
Mar 28,2017
Minithumbup
Nicola MacDonald
Greg Attwood
By: 'Eldon'
Mar 28,2017
0 people found
this helpful
Always very approachable and professional, without the nonsense and flannel that you get from a lot of Estate Agents. Nicola was our first point of contact and hasn't disappointed....
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Comment on agent fees
A little high, but they do work for it
Was this helpful? Yes
Feb 21,2017
Minithumbup
Greg Attwood
By: 'Morsina'
Feb 21,2017
0 people found
this helpful
I had a good experience, very helpful agent. Greg Atwood was great. Fees were fine and service was top notch. Would use again. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2017
Minithumbup
Greg Attwood
By: 'Lance72'
Feb 21,2017
0 people found
this helpful
Gregory was superb from start to finish. From the moment we met, I instantly felt comfortable and confident that id made the right choice. Prior to meeting him, I was sceptical of using a smaller agency however this company exceeded my expectations. I've dealt with many agencies before and have had awful experiences. From agents turning up late to viewings to never being able to call anyone. However Gregory changed my views on estate agents and has opposed their negative stereotype. My exper...
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Was this helpful? Yes
Feb 21,2017
Minithumbup
Greg Attwood
Greg Attwood
By: 'MaryK'
Feb 21,2017
1 people found
this helpful
I was ever so pleased with my experience with Choices, particularly with Greg's help and expertise. Being a first time buyer, the whole process was rather daunting, however Greg put my at ease and assured me everything would be alright and it was! Throughout the purchase, Greg was extremely helpful and polite. If I ever had an issue or any questions, he would get back to me quickly and resolved all of my endless queries (sorry about that!) Thanks to Greg and choic...
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Comment on agent fees
Very reasonable, particularly in comparison to other agencies.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Greg Attwood
By: 'GB'
Feb 21,2017
0 people found
this helpful
greg was very well informed about the property and took into account what I was looking for. He kept me up to date with progress on the sale, and was always very polite and helpful....
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Comment on agent fees
good
Was this helpful? Yes
Feb 21,2017
Minithumbup
Greg Attwood
By: 'GotVelvet'
Feb 21,2017
0 people found
this helpful
Greg Attwood was an absolute pleasure to deal with in my recent purchase of a flat, he was reliable and supportive during the whole process. He was able to answer all questions I had and would go out of his way to ensure my requirements were met. He made what is usually a very stressful experience, easy and smooth....
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Was this helpful? Yes
Feb 08,2017
Minithumbup
Nicola MacDonald
By: 'Paul.'
Feb 08,2017
0 people found
this helpful
Nicola is a Proactive agent, with a customer focused and professional approach which inspires confidence with both sellers and buyers alike. There are few others I would trust with the progression of sales activities....
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Comment on agent fees
Its free for sellers
Was this helpful? Yes
Feb 07,2017
Minithumbup
Nicola MacDonald
By: 'Selby'
Feb 07,2017
0 people found
this helpful
I am very pleased with Nicola's efforts to assist 8my recent property search. Although I was unable to secure the first property Nicola and her team pulled out the stops to find a similar property on the same area within mu budget....
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Comment on agent fees
The fees need to be paid so I can't comment, but I was able.to negotiate a reduction.
Was this helpful? Yes
Dec 12,2016
Minithumbup
Greg Attwood
By: 'Roland'
Dec 12,2016
0 people found
this helpful
Greg was very helpful, good communication as well. He helped me to find a lovely property. If any new news he was keeping me touch! Absolutely recommended person!...
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Dec 01,2016
Minithumbup
Greg Attwood
By: 'L x'
Dec 01,2016
0 people found
this helpful
Greg was a great help to myself and my partner whilst we were looking for a property to rent, he had good knowledge and was very helpful and was able to guide us in the right direction. He also answered our questions very well and stayed in regular contact. Nothing was to much hassle. Hard worker....
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Comment on agent fees
fair
Was this helpful? Yes
Jul 08,2016
Minithumbup
Greg Attwood
By: 'Avni'
Jul 08,2016
0 people found
this helpful
Greg is very helpful person and very friendly and polite The best selling agent so far he does send us emails every day with the new properties they have on....
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 01,2016
Minithumbup
Greg Attwood
By: 'Michael'
Jul 01,2016
0 people found
this helpful
I found the house on rightmove and zoopla.co.uk/. Although there was a limited number of photos they showed the house off well. After sending a message through to the office Greg was on the phone to me within the hour. He we well informed about the house and set up a meeting within a short time. After a short tour of the house informing me of all the features as well as the schools which were important to me. He was polite and brought the current tenant into the conversation so she could explain...
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Was this helpful? Yes
Jun 29,2016
Minithumbup
By: 'R Bonner'
Jun 29,2016
0 people found
this helpful
Very helpful and pleasant even going out of her way to arrange out of hours viewings when we were looking. Always returned our phone calls if unavailable at the time....
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Comment on agent fees
Average.
Was this helpful? Yes
Jun 27,2016
Minithumbup
Greg Attwood
Nicola MacDonald
By: 'Jason Titheridge'
Jun 27,2016
0 people found
this helpful
Gregory has been extremely informative and helpful throughout the process so far. For someone who is relatively new he has handled our house purchase with the upmost professionalism and care. Gregory has always kept us updated with daily calls which has really made me and my partner feel at ease with this being our first home we are purchasing. Nicola and Lynsey have also been very helpful. A big thank you! Jason & Hayley...
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Was this helpful? Yes
Jun 27,2016
Minithumbup
By: 'AE'
Jun 27,2016
0 people found
this helpful
Lynsey was helpful and patient for me getting back to her and helped me through what I was required to get many thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 08,2016
Minithumbup
By: 'Louise'
Jun 08,2016
0 people found
this helpful
Very friendly, positive and warm. Always goes the extra mile to help us with any querie or concern and has put myself and my partner at ease during a very stressful time of purchasing our first property....
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Was this helpful? Yes
Jun 02,2016
Minithumbup
By: 'Natalie'
Jun 02,2016
0 people found
this helpful
Lyndsey fully understood my requirements and was in constant contact about properties coming through. She was very geared towards helping me and made me feel like I was the most important client. Fantastic customer services, would highly recommend....
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Was this helpful? Yes
Jun 02,2016
Minithumbup
Greg Attwood
By: 'Natalie'
Jun 02,2016
0 people found
this helpful
Throughout my adult years, I have been renting properties and become an expert with agencies, Gregory Attwood was easy to talk to and extremely responsive and had quick suggestions for homes to view based on what I was looking for. And the most important take the pressure off of me....
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Comment on agent fees
similar to other agencies.
Was this helpful? Yes
May 27,2016
Minithumbup
By: 'Tom Bishop'
May 27,2016
0 people found
this helpful
My property is being re let for the first time after a painless first 12 months. Lynsey has kept me well appraised of the re lettinf process and updated on progress finding a new tenant. Lynsey is clearly in control of the situation which makes my life so much easier....
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Comment on agent fees
Fees are competitive.
Was this helpful? Yes
May 26,2016
Minithumbup
Nicola MacDonald
By: 'Charlotte'
May 26,2016
0 people found
this helpful
I have recently sold my property with Choices and Nicola MacDonald was my first point of contact. Selling a property is both emotional and stressful, Nicola understood both these emotions and placed me at ease very quickly on meeting her. I had arranged a number of valuations, unsure whether or not to put my property on the market, I found Nicola friendly and honest. She was upfront and clear which I think is important when this isn't something you do everyday, hence why I chose to go wit...
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Comment on agent fees
Nicola and I had a very candid discussion regarding fees and I was fortunate that Nicola found a buyer willing to pay the fees.
Was this helpful? Yes
May 26,2016
Minithumbup
Nicola MacDonald
By: 'Anthony'
May 26,2016
0 people found
this helpful
I have not known or dealt with Nicola for long, however she comes across both friendly and presentable. Furthermore my dealings with her so far suggest she is professional and efficient. Keep up the good work....
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Comment on agent fees
We were able to negotiate the fee down to a level we felt was fair.
Was this helpful? Yes
Areas covered
  • CR3
  • CR6
  • CR8
  • RH7
  • RH8
  • RH9
  • TN8
  • TN16
  • TN13
  • TN14
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £20,000
  • Max: £735,000

Letting
  • Min: £0
  • Max: £238,000

NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
123 4 251 3 35 0 56 0 23 3
Matthew Hawkins Matthew Hawkins
New Business Director
357 reviews

About Matthew Over 11 years experience working with Choices. "Virtually a legend in the Business" my chairman's words. Winner of the Best In London Allagents 2015 View full profile
Kevin Shaw Kevin Shaw
Operations Director
0 reviews

About Kevin No description set View full profile
Nicola MacDonald Nicola MacDonald
Branch Leader
194 reviews

About Nicola No description set View full profile
Greg Attwood Greg Attwood
Negotiator
24 reviews

About Greg No description set View full profile
Grant Brown - no image available Grant Brown
Branch Manager
4 reviews

About Grant No description set View full profile

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Fees

No fees set.
Last updated at 12:28 PM 28/02/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:28 PM 28/02/2017 by allAgents

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