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Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

97-99 Brighton Road Redhill
Surrey
RH1 6PS

01342840047

“ STAY AWAY FROM THIS AGENT... ”

May 09,2018
Minithumbdown
By: 'ST'
May 09,2018
1 people found
this helpful
STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the ...
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Was this helpful? Yes

“ The worst... ”

Apr 04,2018
Minithumbdown
By: 'NotComingBack'
Apr 04,2018
2 people found
this helpful
DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch ...
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Comment on agent fees
Train your people to treat customers with respect, instead of letting clowns into your office
Was this helpful? Yes

“ From the beginning it seemed like choices were only ever working with us for the money rather than helping us find a family home.... ”

Mar 24,2018
Minithumbdown
By: 'Unhappy customer 69'
Mar 24,2018
2 people found
this helpful
Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We ...
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Comment on agent fees
Bad your all bad
Was this helpful? Yes

“ Terrible service... ”

Mar 22,2018
Minithumbup
By: 'Sandra'
Mar 22,2018
2 people found
this helpful
I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until ...
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Was this helpful? Yes
Mar 12,2018
Minithumbdown
By: 'Ema'
Mar 12,2018
1 people found
this helpful
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they ...
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Comment on agent fees
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
Was this helpful? Yes
Feb 16,2018
Minithumbdown
By: 'AngryTenant'
Feb 16,2018
3 people found
this helpful
When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell ...
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Comment on agent fees
Bad considering the lack of support they've provided.
Was this helpful? Yes
Nov 09,2017
Minithumbup
Jade
By: 'Watsonian'
Nov 09,2017
0 people found
this helpful
Throughout my son's tenancy during his time at college in Brighton, Choices were professional, efficient and dealt with any queries promptly. I would like to give a specific mention to Jade Taylor whom I dealt with regarding the tenancy. As guarantor, there were occasions ...
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Comment on agent fees
Not being of the the fee structure of other estate agents nor being resident in the locality I can't really comment.
Was this helpful? Yes
Oct 19,2017
Minithumbdown
By: 'Metronome'
Oct 19,2017
6 people found
this helpful
As a landlord I am not impressed by Choices management of my property over the last two years. After Choices initial customer service, once the contract was signed, communication dried up, emails and phone calls were not responded to, and in the end I got ...
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Comment on agent fees
Exorbitant. In my case, Choices company director emailed that the Office of Fair trading and The Property Ombudsman have asked Choices to agree a fair fee to release clients from the terms of their contract. However, in practice Choices have not set a standard fee for this option, and in my case the fee was exorbitant, but worth every penny as I am so relieved that I no longer have to deal with them.
Was this helpful? Yes
Oct 17,2017
Minithumbup
By: 'Bernadine'
Oct 17,2017
0 people found
this helpful
Lucinda is very efficient, fair, enthusiastic and reliable staff. I have been with choices with more than 10 years, I never seen anyone like her.She is an asset to Choices....
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Comment on agent fees
every penny we pay towards her wages is very with it.
Was this helpful? Yes
Oct 13,2017
Minithumbdown
By: 'Wayne'
Oct 13,2017
2 people found
this helpful
I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have ...
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Comment on agent fees
Fees were high
Was this helpful? Yes
Jul 18,2017
Minithumbup
By: 'Prime Properties (Surrey) Ltd'
Jul 18,2017
0 people found
this helpful
Katie was polite,charming and easily accessible. If not instantly available, she always returned my calls. She is clearly very knowledgeable and was a pleasure to deal with....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
By: 'Debra'
Jun 29,2017
0 people found
this helpful
Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend her....
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Was this helpful? Yes
Jun 16,2017
Minithumbup
By: 'Great job done'
Jun 16,2017
0 people found
this helpful
I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal ...
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Was this helpful? Yes
Jun 09,2017
Minithumbup
By: 'KM'
Jun 09,2017
0 people found
this helpful
Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your team.....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
By: 'Jacques'
Jun 08,2017
0 people found
this helpful
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice one!...
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Was this helpful? Yes
Apr 25,2017
Minithumbdown
By: 'NoChoices'
Apr 25,2017
6 people found
this helpful
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part ...
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Comment on agent fees
Prohibitive
Was this helpful? Yes
Apr 12,2017
Minithumbdown
By: 'Dissatisfied'
Apr 12,2017
2 people found
this helpful
The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation has....
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Was this helpful? Yes
By: Katie Boyce
Apr 12, 2017
View all comments (1)
I am very sorry you have been dissatisfied with any service received, our customers opinions are important to us. Please follow our complaints procedure or contact me directly on 01737783553 if I can be of further assistance. ...
Mar 21,2017
Minithumbup
By: 'MSDay'
Mar 21,2017
1 people found
this helpful
A very pleasant, friendly and helpful lady who is always polite and willing to help as much as she possibly can....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
By: 'John'
Mar 14,2017
0 people found
this helpful
Choices found tenants for my flat in 2013. Since then I have been extremely disappointed with the performance of all staff I have come across at Choices - with one very notable exception. As soon as I first came across Amy Francis, as a trainee portfolio ...
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Was this helpful? Yes
Mar 13,2017
Minithumbdown
By: 'Josh'
Mar 13,2017
2 people found
this helpful
I really don't know where to start with this review of Choices, but if you're only planning on reading the first line of this and are considering renting a property from them then I would recommend considering another agent. After moving into our ...
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Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Elizabeth'
Mar 10,2017
0 people found
this helpful
Emma has been extremely helpful, friendly and efficient in helping me deal with the many problems I have experienced while letting a room from Choices. On a number of occasions I waited weeks with serious issues in the room, only for Emma to sort things ...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'IH'
Mar 02,2017
0 people found
this helpful
Katie Boyce handled our situation very professionally and I cannot recommend her highly enough. She is very efficient, prompt, professional and competent in her handling of complex issues....
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Was this helpful? Yes
Dec 04,2016
Minithumbdown
By: 'Anon'
Dec 04,2016
3 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit ...
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Comment on agent fees
High fees and charges.
Was this helpful? Yes
Nov 12,2016
Minithumbup
By: 'Mrs.Siva'
Nov 12,2016
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. ...
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Comment on agent fees
reasonable
Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'HULK'
Nov 04,2016
1 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence ...
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By: 'Rebecca'
Oct 07,2016
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and ...
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Was this helpful? Yes
Sep 14,2016
Minithumbup
By: 'Mh'
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I ...
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Comment on agent fees
Average
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'Steve'
Sep 06,2016
4 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
Was this helpful? Yes
Aug 24,2016
Minithumbup
By: 'Valentina'
Aug 24,2016
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'Jess'
Aug 17,2016
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon ...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • National
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
55% customers were satisfied with fees 53% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 6 27 11 0 0 0 0 8 0
Staff picture Stephanie

Staff picture Francesca

Staff picture Sam

No image available Shannan

No image available Amy

No image available Jade

Fees

No fees set.
Last updated at 2:17 PM 31/10/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:17 PM 31/10/2017 by allAgents

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Branch - Centralised Asset Management and Customer Services, Redhill, RH1