• Matthew Hawkins
    Matthew Hawkins
  • Kevin Shaw
    Kevin Shaw
  • claim your profile
    Bethany Pratt
  • Stephanie Prior
    Stephanie Prior
  • upload your photo
    Elle Copsey
  • Francesca Norton
    Francesca Norton
  • Kate Kakande
    Kate Kakande
  • Sam Day
    Sam Day
  • Katie Boyce
    Katie Boyce
  • Dani Shoults
    Dani Shoults
  • Sophiya Bell
    Sophiya Bell
  • Emma Coppin
    Emma Coppin
  • upload your photo
    Shannan Moore
  • claim your profile
    Chloe Deards
  • claim your profile
    Amy Francis
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

97-99 Brighton Road Redhill
Surrey
RH1 6PS

01342840047
Jul 18,2017
Minithumbup
Katie Boyce
By: 'Prime Properties (Surrey) Ltd'
Jul 18,2017
0 people found
this helpful
Katie was polite,charming and easily accessible. If not instantly available, she always returned my calls. She is clearly very knowledgeable and was a pleasure to deal with....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Emma Coppin
By: 'Debra'
Jun 29,2017
0 people found
this helpful
Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend her....
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Was this helpful? Yes
Jun 16,2017
Minithumbup
Elle Copsey
By: 'Great job done'
Jun 16,2017
0 people found
this helpful
I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal matters and have natural ability to understand and feel what customers are experiencing. Elle grasped the situation, explained very clearly by answering all questions and took prompt action to issue section 21 & 8 to my tenants. I found Elle a committed ...
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Emma Coppin
By: 'KM'
Jun 09,2017
0 people found
this helpful
Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your team.....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Emma Coppin
By: 'Jacques'
Jun 08,2017
0 people found
this helpful
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice one!...
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Was this helpful? Yes
Apr 12,2017
Minithumbdown
Katie Boyce
Elle Copsey
By: 'Dissatisfied'
Apr 12,2017
1 people found
this helpful
The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation has....
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Was this helpful? Yes
By: Katie Boyce
Apr 12, 2017
View all comments (1)
I am very sorry you have been dissatisfied with any service received, our customers opinions are important to us. Please follow our complaints procedure or contact me directly on 01737783553 if I can be of further assistance. ...
Mar 21,2017
Minithumbup
Sophiya Bell
By: 'MSDay'
Mar 21,2017
1 people found
this helpful
A very pleasant, friendly and helpful lady who is always polite and willing to help as much as she possibly can....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
By: 'John'
Mar 14,2017
0 people found
this helpful
Choices found tenants for my flat in 2013. Since then I have been extremely disappointed with the performance of all staff I have come across at Choices - with one very notable exception. As soon as I first came across Amy Francis, as a trainee portfolio manager, she was different. She has consistently responded promptly to my messages, not just saying "we'll look into it" like all the others I have come across. She tells me what she proposes to do and how soon she expects to have an a...
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Was this helpful? Yes
Mar 10,2017
Minithumbup
Emma Coppin
By: 'Elizabeth'
Mar 10,2017
0 people found
this helpful
Emma has been extremely helpful, friendly and efficient in helping me deal with the many problems I have experienced while letting a room from Choices. On a number of occasions I waited weeks with serious issues in the room, only for Emma to sort things out for me straight away. She is always good to speak to on the phone or by email....
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Katie Boyce
By: 'IH'
Mar 02,2017
0 people found
this helpful
Katie Boyce handled our situation very professionally and I cannot recommend her highly enough. She is very efficient, prompt, professional and competent in her handling of complex issues....
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Was this helpful? Yes
Dec 04,2016
Minithumbdown
By: 'Anon'
Dec 04,2016
3 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit money back in the near future without agency tying up deposit process over 3months. Hence, no option but to be forced to accept unfair and excessive high charges. as well as delays of withholding rent reimbursement . Inventory checkout copy was not ...
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Comment on agent fees
High fees and charges.
Was this helpful? Yes
Nov 12,2016
Minithumbup
Katie Boyce
By: 'Mrs.Siva'
Nov 12,2016
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. Katie, Thank you very much...
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Comment on agent fees
reasonable
Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'HULK'
Nov 04,2016
1 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence with her. She has been very prompt at replying to my queries and concerns and has treated me very kindly and professionally....
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
Was this helpful? Yes
Oct 07,2016
Minithumbup
Sophiya Bell
By: 'Rebecca'
Oct 07,2016
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and positive as I encountered a few problems with my landlord! Sophiya is an asset to your team! She deserves recognition for her great customer service skills!...
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Was this helpful? Yes
Sep 14,2016
Minithumbup
Emma Coppin
By: 'Mh'
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I would subsequently recommend Choices to all. Thanks...
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Comment on agent fees
Average
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'Steve'
Sep 06,2016
4 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
Was this helpful? Yes
Aug 24,2016
Minithumbup
Emma Coppin
By: 'Valentina'
Aug 24,2016
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I wish there were more stars to give. Thank you Emma Valentina Armani...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'Jess'
Aug 17,2016
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon solved the issues. She made the process easy and stress free, even reporting some of the issues for us using Choices online maintinence reporting system to save us having to do this ourselves. Jennifer was ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2016
Minithumbup
By: 'Bethany'
Aug 16,2016
0 people found
this helpful
Jennifer has always proven to be a fantastic help to me. Both my stay at my former property and the unexpected eviction from the property was very very hard on me but when bringing up any issues Jennifer has always come across as incredibly friendly and helpful making awkward calls about problems a lot more easier to deal with and talk about. On the last day of my tenancy at the property was incredibly hard on me with worry trying to sort out a major problem by Jennifer was able to to set my m...
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Comment on agent fees
any fees are annoying to the people who have to pay them but if they are handled correctly then they are less annoying to have to pay them for that.
Was this helpful? Yes
Aug 12,2016
Minithumbup
By: 'Mrs Patricia Lulu'
Aug 12,2016
0 people found
this helpful
Jennifer Green has been a pleasure to work with. Always positive and can do attitude which has been very re-assuring. I look forward to working with Jennifer again in future. Many thanks. Mrs Pat Lulu...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2016
Minithumbup
Emma Coppin
By: 'ELemmens'
Aug 02,2016
0 people found
this helpful
I phoned Emma just after 9 one morning as we urgently needed a locksmith - By 10:30 he had gotten in touch with me and by 11:30 the job was done. She called him as soon as I called her and kept me updated on the progress. Really quick and easy turnaround - much appreciated!...
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Was this helpful? Yes
Aug 02,2016
Minithumbup
By: 'ian'
Aug 02,2016
0 people found
this helpful
Amy is brilliant : she is a credit to Choices : always helpful and efficient and totally professional.She is polite and likes to sort problems quickly....
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Comment on agent fees
ok
Was this helpful? Yes
Aug 01,2016
Minithumbup
Sophiya Bell
By: 'Charles'
Aug 01,2016
0 people found
this helpful
I have recently been through a tough time in regard to my health and was in some confusion as to how to approach my imminent flat move. Sophiya has been understanding, thoughtful, courteous and efficient; relaxed and personable. It was really appreciated. Regards Charles Bennett...
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Was this helpful? Yes
Aug 01,2016
Minithumbup
Sophiya Bell
By: 'Winnie'
Aug 01,2016
0 people found
this helpful
Sophiya has been nothing but kind and helpful whilst I have used Choices. She has helped me with any issues I have had and has always been friendly and informative. Although I may not recommend the landlord of the property I would recommend choices and Sophiya...
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Comment on agent fees
Very high. My new estate agent fees were substantialy lower
Was this helpful? Yes
Jul 31,2016
Minithumbup
Katie Boyce
By: 'Mrs Mahomed'
Jul 31,2016
0 people found
this helpful
Katie is very professional, very patient.she has done à great job on a difficult case, following up and keeping us informed at every stage.thank you....
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Was this helpful? Yes
Jul 25,2016
Minithumbup
By: 'HappyLandlordCrawley'
Jul 25,2016
0 people found
this helpful
I spoke to Jennifer on Saturday as I could not locate some documentation required urgently for a remortgage. Jennifer was polite, courteous and efficient in finding out exactly what I needed and emailed the information to me. Jennifer's customer service skills have been exemplary on this occasion - than you very much!...
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Was this helpful? Yes
Jul 12,2016
Minithumbup
By: 'Frustrated Landlord'
Jul 12,2016
0 people found
this helpful
Amy has dealt with a tricky situation very well, keeping me updated at all times. I hope Amy retains control over my property for the foreseeable future...
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Comment on agent fees
fees seem steep but are the going rate
Was this helpful? Yes
Jul 12,2016
Minithumbup
By: 'Lorna Kenny'
Jul 12,2016
1 people found
this helpful
I would like to put in writing that Amy Ward is the only member of Staff who has kept me sane throughout a horrid experience renting a property through Choices. During this time I have shouted down the phone, expressed my disgust in the some of the Choices staff members from the Sutton Branch (who are useless and, unhelpful and full of lies) However Amy (also a lady called Jennifer and Katie) have been nothing but helpful and professional doing everything they can to assist me. I want to Sa...
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Comment on agent fees
I have nothing but good things to say about Amy, she kept her word throughout and helped me get though a frustrating situation.
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By: 'Ms H B'
Jul 12,2016
0 people found
this helpful
Jennifer was extremely professional, friendly, polite and helpful. She helped me to navigate the new online system and made the whole process easier than I had anticipated. Jennifer assisted with the issue I had with the problem and assured me that everything would be done as soon as possible. We also laughed, which is always a good thing on a Monday morning....
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What agent could do to change your mind?
N/A
Attached Files
Comment on agent fees
N/A
Was this helpful? Yes
Jun 13,2016
Minithumbdown
By: 'exTenant'
Jun 13,2016
3 people found
this helpful
1. They tried to overcharge me for "unpaid" rent when I moved out, then they admitted it was their mistake and that the office is in shambles after some of their employees left. 2. The deposit is held for a month after I requested to return it and they did not respond to my emails until I called them. 3. Now they try to claim a fee for a professional cleaner of £40. The room was not professionally cleaned when I moved in even though they charged the previous tenant £40 f...
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Comment on agent fees
bad given the service
Was this helpful? Yes
Areas covered
  • National
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
64% customers were satisfied with fees 57% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 3 25 5 0 0 0 0 8 0
Matthew Hawkins Matthew Hawkins
New Business Director
357 reviews

About Matthew Over 11 years experience working with Choices. "Virtually a legend in the Business" my chairman's words. Winner of the Best In London Allagents 2015 View full profile
Kevin Shaw Kevin Shaw
Operations Director
0 reviews

About Kevin No description set View full profile
Bethany Pratt - upload your photo Bethany Pratt
Portfolio Manager
0 reviews

About Bethany No description set View full profile
Stephanie Prior Stephanie Prior
Company Director
3 reviews

About Stephanie No description set View full profile
Elle Copsey  - no image available Elle Copsey
Customer Services
3 reviews

About Elle No description set View full profile
Francesca Norton Francesca Norton
Property Inspector
0 reviews

About Francesca No description set View full profile
Kate Kakande Kate Kakande
Asset Management
0 reviews

About Kate No description set View full profile
Sam Day Sam Day
Customer Services Manager
0 reviews

About Sam No description set View full profile
Katie Boyce Katie Boyce
Assistant to the Compliance Director
5 reviews

About Katie No description set View full profile
Dani Shoults Dani Shoults
Trainee Portfolio Manager
0 reviews

About Dani No description set View full profile
Sophiya Bell Sophiya Bell
Portfolio Manager
6 reviews

About Sophiya No description set View full profile
Emma Coppin Emma Coppin
Portfolio Manager
10 reviews

About Emma No description set View full profile
Shannan Moore - no image available Shannan Moore
Letting Admin
0 reviews

About Shannan No description set View full profile
Chloe Deards - upload your photo Chloe Deards
Trainee Portfolio Manager
0 reviews

About Chloe No description set View full profile
Amy Francis - upload your photo Amy Francis
Portfolio Manager
0 reviews

About Amy No description set View full profile

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Fees

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Last updated at 4:17 PM 12/02/2016 by Katarina Adderley

Complaints Procedure

No procedure set.
Last updated at 4:17 PM 12/02/2016 by Katarina Adderley

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