• Jennifer Green
    Jennifer Green
  • Katarina Adderley
    Katarina Adderley
  • upload your photo
    andrew light
  • Stephanie Prior
    Stephanie Prior
  • Amy Ward
    Amy Ward
  • Finlay Moran
    Finlay Moran
  • Francesca Norton
    Francesca Norton
  • Kate Kakande
    Kate Kakande
  • Milli Bhatt
    Milli Bhatt
  • Sam Day
    Sam Day
  • Katie Boyce
    Katie Boyce
  • Helen Sturley
    Helen Sturley
  • Dani Shoults
    Dani Shoults
  • Sophiya Bell
    Sophiya Bell
  • Emma Coppin
    Emma Coppin
  • Yasmine Sweeten
    Yasmine Sweeten
  • upload your photo
    Amanda Bignall
  • upload your photo
    Shannan Moore
  • claim your profile
    Kevin Shaw
  • Elyshia Russell
    Elyshia Russell
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you ch Read full description...oose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices

97-99 Brighton Road Redhill
Surrey
RH1 6PS

01342840047

Nov 12,2016
Minithumbup
By:
Nov 12,2016
Featured Review
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. Katie, Thank you very much...
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Comment on agent fees
reasonable
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
Featured Review
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and positive as I encountered a few problems with my landlord! Sophiya is an asset to your team! She deserves recognition for her great customer service skills!...
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Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
Featured Review
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I would subsequently recommend Choices to all. Thanks...
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Comment on agent fees
Average
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
Featured Review
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I wish there were more stars to give. Thank you Emma Valentina Armani...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
Featured Review
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon solved the issues. She made the process easy and stress free, even reporting some of the issues for us using Choices online maintinence reporting system to save us having to do this ourselves. Jennifer was ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2016
Minithumbdown
By:
Dec 04,2016
0 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit money back in the near future without agency tying up deposit process over 3months. Hence, no option but to be forced to accept unfair and excessive high charges. as well as delays of withholding rent reimbursement . Inventory checkout copy was not ...
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Comment on agent fees
High fees and charges.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence with her. She has been very prompt at replying to my queries and concerns and has treated me very kindly and professionally....
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
3 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Jennifer has always proven to be a fantastic help to me. Both my stay at my former property and the unexpected eviction from the property was very very hard on me but when bringing up any issues Jennifer has always come across as incredibly friendly and helpful making awkward calls about problems a lot more easier to deal with and talk about. On the last day of my tenancy at the property was incredibly hard on me with worry trying to sort out a major problem by Jennifer was able to to set my m...
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Comment on agent fees
any fees are annoying to the people who have to pay them but if they are handled correctly then they are less annoying to have to pay them for that.
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Jennifer Green has been a pleasure to work with. Always positive and can do attitude which has been very re-assuring. I look forward to working with Jennifer again in future. Many thanks. Mrs Pat Lulu...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I phoned Emma just after 9 one morning as we urgently needed a locksmith - By 10:30 he had gotten in touch with me and by 11:30 the job was done. She called him as soon as I called her and kept me updated on the progress. Really quick and easy turnaround - much appreciated!...
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Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Amy is brilliant : she is a credit to Choices : always helpful and efficient and totally professional.She is polite and likes to sort problems quickly....
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Comment on agent fees
ok
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
I have recently been through a tough time in regard to my health and was in some confusion as to how to approach my imminent flat move. Sophiya has been understanding, thoughtful, courteous and efficient; relaxed and personable. It was really appreciated. Regards Charles Bennett...
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Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Sophiya has been nothing but kind and helpful whilst I have used Choices. She has helped me with any issues I have had and has always been friendly and informative. Although I may not recommend the landlord of the property I would recommend choices and Sophiya...
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Comment on agent fees
Very high. My new estate agent fees were substantialy lower
Was this helpful? Yes
Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
Katie is very professional, very patient.she has done à great job on a difficult case, following up and keeping us informed at every stage.thank you....
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Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
I spoke to Jennifer on Saturday as I could not locate some documentation required urgently for a remortgage. Jennifer was polite, courteous and efficient in finding out exactly what I needed and emailed the information to me. Jennifer's customer service skills have been exemplary on this occasion - than you very much!...
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Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
Amy has dealt with a tricky situation very well, keeping me updated at all times. I hope Amy retains control over my property for the foreseeable future...
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Comment on agent fees
fees seem steep but are the going rate
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
I would like to put in writing that Amy Ward is the only member of Staff who has kept me sane throughout a horrid experience renting a property through Choices. During this time I have shouted down the phone, expressed my disgust in the some of the Choices staff members from the Sutton Branch (who are useless and, unhelpful and full of lies) However Amy (also a lady called Jennifer and Katie) have been nothing but helpful and professional doing everything they can to assist me. I want to Sa...
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Comment on agent fees
I have nothing but good things to say about Amy, she kept her word throughout and helped me get though a frustrating situation.
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By:
Jul 12,2016
0 people found
this helpful
Jennifer was extremely professional, friendly, polite and helpful. She helped me to navigate the new online system and made the whole process easier than I had anticipated. Jennifer assisted with the issue I had with the problem and assured me that everything would be done as soon as possible. We also laughed, which is always a good thing on a Monday morning....
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Jun 13,2016
Minithumbdown
By:
Jun 13,2016
1 people found
this helpful
1. They tried to overcharge me for "unpaid" rent when I moved out, then they admitted it was their mistake and that the office is in shambles after some of their employees left. 2. The deposit is held for a month after I requested to return it and they did not respond to my emails until I called them. 3. Now they try to claim a fee for a professional cleaner of £40. The room was not professionally cleaned when I moved in even though they charged the previous tenant £40 f...
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Comment on agent fees
bad given the service
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
Andrew was extremely helpful, professional and relaxed making us feel comfortable and relaxed whilst undertaking our viewing. This lead to us putting down a deposit and securing the property on the spot. Would highly recommend Choices as a preferred estate agent to friends and family. Andrew is an asset to the company....
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Comment on agent fees
Good.
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
The service I received from Helen and her staff was outstanding. It was customer service of the highest standard. Her experience and expertise were invaluable to me. Knowing that I suffer a Heart complaint, Helen ensured a stress free passage from viewing to completion. My sincere thanks and gratitude are extended....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
1 people found
this helpful
This review relates directly to Stephanie and Sophyia, both of whom stepped up to the plate in extremely difficult personal circumstances. After losing my father, and then being admitted to hospital a few days before my tenancy ended, both of these ladies worked hard to ensure that I was able to stay in the property until after I was released from hospital. They have been more than helpful, kind and professional and I am very grateful for their support and help....
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Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
2 people found
this helpful
Sophiya Bell is an incredible assert to choices. She ensured any problems were seen to and was quick to respond and deal with any issues. I hope choices know what a great benefit she is to their business!...
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Was this helpful? Yes
May 05,2016
Minithumbdown
By:
May 05,2016
3 people found
this helpful
Hindsight is a wonderful thing! Wish I never got involved with this company. Level of service appalling. Fed up with being promised call backs and getting nothing. Staff turnover says it all, dealt with five different members of staff in the same amount of months, wonder why? From answering the telephone to requesting information, a nightmare !...
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Comment on agent fees
Extremely poor value for money.
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
0 people found
this helpful
Good Services, good communication, smiling and explaining details. Good response to email and phone calls, helpful and presentable. Nice person to work with....
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Was this helpful? Yes
Feb 12,2016
Minithumbdown
By:
Feb 12,2016
3 people found
this helpful
Sadly despite the ongoing issues detailed in my review back in Nov 2015 (see below), there has not been any real progress made by the Choices Customer Services Department. A formal complaint was lodged 22 working days ago to one of the Senior Directors of the said department, and even though their own Complaints policy states a formal response within 15 working days...still nothing. When you most need Choices you are sorely let down both professionally and financially. Some serious probl...
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Comment on agent fees
No point in paying fees if the service is not what you signed up for.
Was this helpful? Yes
Jan 16,2015
Minithumbup
By:
Jan 16,2015
1 people found
this helpful
Both Amy and Katarina were very pleasant and helpful, whilst handling any inquiries that I had. Without delay, they resolved any issues that I had....
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Comment on agent fees
Very competitive prices.
Was this helpful? Yes
Dec 17,2014
Minithumbup
By:
Dec 17,2014
1 people found
this helpful
I contact the central office for all of my queries and I always get a call back and that is the main part of customer services that I am concerned with(coming from a customer service based background). Everything else runs as smoothly as can do and I am looking to get a new flat through the small field office....
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Comment on agent fees
There are if course costs for everything but I have an extreme belief in you get what you pay for.
Was this helpful? Yes
Dec 17,2014
Minithumbup
By:
Dec 17,2014
0 people found
this helpful
I am extremely appreciative of the hard work that the team who look after my 6 properties do. At the moment it seems like there is a non atop list of repair issues with boiler maintainance throughout this cold weather but Amy and Kat are seemingly on top of everything! I would recommend the service especially for people with multiple investment properties as it is kept all under one roof....
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Comment on agent fees
Very good deal for multiple houses/flats
Was this helpful? Yes
Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
I am a tenant and I live in a flat in a small block. The block management have not been very helpful but choices and Kat have helped me get the cleaning sorted whxih was great. Choices also look after my friends place and they are happy too....
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Comment on agent fees
Ok.
Was this helpful? Yes
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
Katarina made the letting process so easy for me. She took care of everything and made it a completely stress free time for me. I would highly recommend Choices as a letting agent....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
my landlord sold the flat to a different owner but luckily I was allowed to stay. Katrina and her team helped me get all my tenancy switchedd smoothly and some repairs sorted too. Thank you to you and your team....
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Comment on agent fees
no fees paid luckily!
Was this helpful? Yes
Nov 02,2014
Minithumbup
By:
Nov 02,2014
0 people found
this helpful
This is the third property that I have rented out through Choices and I must say that each time the communication and service is improving with each tenant. I purchased these properties in different areas of the country through their investments department in Smallfield and it is extremely helpful having an estate agent who can handle properties all over the place. I will be using them time and again and I reccomend them highly....
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Was this helpful? Yes
Oct 23,2014
Minithumbup
By:
Oct 23,2014
1 people found
this helpful
Charlotte was welcoming, friendly, polite & upfront about the situation with the house we was looking at and am now about to rent. We aked her several questions about the property & anything she was wasn't sure about she found out for us. She's been easy to approach & am looking for to dealing with her in the future. Victoria Smith...
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Was this helpful? Yes
Areas covered
  • National
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 3 20 4 0 0 0 0 8 0
Jennifer Green Jennifer Green
Property Portfolio Manager
8 reviews

About Jennifer No description set View full profile
Katarina Adderley Katarina Adderley
Branch Manager
74 reviews

About Katarina No description set View full profile
andrew light - no image available andrew light
lettings & sales negotiator
1 reviews

About andrew No description set View full profile
Stephanie Prior Stephanie Prior
Company Director
3 reviews

About Stephanie No description set View full profile
Amy Ward Amy Ward
Portfolio Manager
7 reviews

About Amy No description set View full profile
Finlay Moran Finlay Moran
Portfolio Manager
1 reviews

About Finlay No description set View full profile
Francesca Norton Francesca Norton
Property Inspector
0 reviews

About Francesca No description set View full profile
Kate Kakande Kate Kakande
Asset Management
0 reviews

About Kate No description set View full profile
Milli Bhatt Milli Bhatt
Asset Management
0 reviews

About Milli No description set View full profile
Sam Day Sam Day
Customer Services Manager
0 reviews

About Sam No description set View full profile
Katie Boyce Katie Boyce
Assistant to the Compliance Director
2 reviews

About Katie No description set View full profile
Helen Sturley Helen Sturley
0 reviews

About Helen No description set View full profile
Dani Shoults Dani Shoults
Trainee Portfolio Manager
0 reviews

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Sophiya Bell Sophiya Bell
Portfolio Manager
5 reviews

About Sophiya No description set View full profile
Emma Coppin Emma Coppin
Portfolio Manager
3 reviews

About Emma No description set View full profile
Yasmine Sweeten Yasmine Sweeten
Portfolio Administrator
0 reviews

About Yasmine No description set View full profile
Amanda Bignall - no image available Amanda Bignall
Letting Admin
0 reviews

About Amanda No description set View full profile
Shannan Moore - no image available Shannan Moore
Letting Admin
0 reviews

About Shannan No description set View full profile
Kevin Shaw Kevin Shaw
Operations Director
0 reviews

About Kevin No description set View full profile
Elyshia Russell Elyshia Russell
Trainee Portfolio Manager
0 reviews

About Elyshia No description set View full profile

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Fees

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Last updated at 4:17 PM 12/02/2016 by Katarina Adderley

Complaints Procedure

No procedure set.
Last updated at 4:17 PM 12/02/2016 by Katarina Adderley

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