• Chris Firth
    Chris Firth
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    David Featherstone
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    andrew baillie
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    Andrew Bailie
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    Tristan Horsell
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    Tristan Horstell
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    Catherine Sinnott
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    Heather Phillip-St Louis
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    oliver Sison
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    Daniel Mitchell
Our estate agents in Putney are specialists in providing property for sale and for rent in and around Putney, SW15. Chestertons - a leading estate agents in London, offering advice on residential and commercial property for sales, lettings, valuations, property management and developments. Read more at: http://www.chestertons.com/london-estate-agent/putney
Chestertons

153 Upper Richmond Road Putney, London
Greater London
SW15 2TX

020 8246 5959
Nov 09,2017
Minithumbup
Heather Phillip-St Louis
By: 'Kieran'
Nov 09,2017
0 people found
this helpful
Heather dealt with my recent letting of a 2 bed flat in Putney. It was a real pleasure to deal with someone who gives regular feedback, deals with any issues promptly and effectively and is always courteous to deal with. Heather made the process hassle free and also secured me lovely tenants....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2017
Minithumbup
oliver Sison
By: 'Dean'
Oct 20,2017
0 people found
this helpful
Oliver was great to work with. I dealt with 5+ different agencies and I have to say that Oliver was one of the few that listened to my needs and only took me to properties that matched my needs. He made the entire process enjoyable and was a pleasure to work with....
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Was this helpful? Yes
Oct 13,2017
Minithumbup
Heather Phillip-St Louis
Tristan Horsell
By: 'Ashley'
Oct 13,2017
0 people found
this helpful
Had a very positive experience with Heather who helped me and my friend to secure a lovely flat in Putney for rent. We needed it ASAP and the process was pretty quick, Heather was fast to respond to emails or phone calls and kept us in the loop. We are very pleased with our new place to live!...
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Heather Phillip-St Louis
By: 'Simon'
Oct 06,2017
0 people found
this helpful
Heather was very helpful in my property search. I had quite particular requirements having dogs and a disabled daughter and Heather listened and showed me appropriate rentals based on these requirements. Amazing how so many agents don't listen and just show you anything to keep themselves busy! Heather did a great job and you know you'll be looked after....
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Catherine Sinnott
Heather Phillip-St Louis
By: 'Catherine L'
Oct 06,2017
0 people found
this helpful
I've worked with Cathy for 9 years now! She's super reliable and has worked hard to get good tenants for me. Always a pleasure to work with her. Great communication and good advice when needed....
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Comment on agent fees
Yes the fees represent good value for money
Was this helpful? Yes
Oct 01,2017
Minithumbup
Chris Firth
By: 'U Osinibi'
Oct 01,2017
0 people found
this helpful
The Chestertons team in Putney have been brilliant from the start, very attentive and worked extremely hard to ensure I received a fair deal. Chris Firth and Daniel Mitchell were great to work with and handled what was a difficult situation with much care and consideration. They were always easy to reach, very fair in their guidance and always made time to listen to my own concerns. I would recommend them highly!...
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Comment on agent fees
fair
Was this helpful? Yes
Sep 27,2017
Minithumbup
Heather Phillip-St Louis
By: 'Trudy'
Sep 27,2017
0 people found
this helpful
Heather was amazing, kept me up to date on all proceedings, answered all my silly questions and was generally lovely to deal with....
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Was this helpful? Yes
Sep 08,2017
Minithumbup
By: 'Toby B'
Sep 08,2017
0 people found
this helpful
Chesterton's did a great job selling my flat after an unsuccessful year of trying with another estate agent. They were friendly and professional and I'm glad I made the decision to switch....
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Comment on agent fees
A little higher than average
Was this helpful? Yes
Sep 06,2017
Minithumbup
Heather Phillip-St Louis
By: 'Zoe'
Sep 06,2017
0 people found
this helpful
Heather of Chestertons was very professional, friendly and a pleasure to deal with during the rental process. She answered any queries efficiently and I felt that she really cared about both my, and my landlord's requirements. Heather even contacted me on her day off while she was travelling and went above and beyond expectations. Having had lots of experience with agents in the past I rate Heather very highly and therefore would be very happy to contact her and Chesterton's again in the futur...
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Comment on agent fees
I have no issues with any fees.
Was this helpful? Yes
Aug 19,2017
Minithumbup
Chris Firth
Daniel Mitchell
By: 'Dr GM Duthie'
Aug 19,2017
0 people found
this helpful
Chris Firth and his colleague Daniel Mitchell acted for me on the sale of my property. From his first description of my home, it was clear that Chris saw the potential, the special design the house and what was important in the current unsettled market to sell it. As a result of his analyse several offers were made and the property sold very quickly. Chris and Daniel, throughout the sales procedure, showed a duty of care which I had not expected from an estate agent, yet in doing this they stil...
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Comment on agent fees
As good as one would get in these times
Was this helpful? Yes
Aug 10,2017
Minithumbup
By: 'Helen'
Aug 10,2017
0 people found
this helpful
Thanks to the team at Putney, excellent job. Sound advice and help all along the process. Bought and sold my London flat with them!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 08,2017
Minithumbup
By: 'Christiana'
Aug 08,2017
0 people found
this helpful
She was extremely friendly and professional. Very helpful and efficient. I will for sure recommend Heather to my friends. Thank you so much for your great work...
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Comment on agent fees
good
Was this helpful? Yes
Jul 29,2017
Minithumbup
Heather Phillip-St Louis
By: 'Naomi Hobbs'
Jul 29,2017
0 people found
this helpful
Heather was extremely responsive, understood my needs straight away, was very straightforward and easy to deal with. Knows the market very well and clearly has access to properties in the area that others don't have first call on. Follow up was excellent and handover to the tenancy administration part of the process was seamless. Very pleased and i'm delighted with my property....
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Was this helpful? Yes
Jul 14,2017
Minithumbup
Heather Phillip-St Louis
By: 'Hattie H'
Jul 14,2017
0 people found
this helpful
Heather was great in helping us find our new flat and quickly! There was alot of clear communication and helpful information given a every stage. There were no issues with securing our property, and negotiation was great! Would definitely recommend, and use again....
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Was this helpful? Yes
Jun 12,2017
Minithumbup
Heather Phillip-St Louis
Catherine Sinnott
By: 'Notting Hill Girl'
Jun 12,2017
0 people found
this helpful
Heather is professional, helpful and always ready to give advice if needed. Most importantly she found me some very good tenants for my flat in Putney. Thanks Heather!...
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Comment on agent fees
Yes the fees are very reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Chris Firth
By: 'David M'
May 31,2017
0 people found
this helpful
A pleasure to deal with - attentive from the start, and pro-active throughout the process. Despite a tough London market, Chris was always positive and confident that a sale would be achieved....
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Comment on agent fees
Competitive
Was this helpful? Yes
May 24,2017
Minithumbup
oliver Sison
By: 'Boudjemaa'
May 24,2017
0 people found
this helpful
Oliver was very professional, efficient and helpful. He made the process easy and straightforward as could be. He was very open and honest which really make us both me and my wife confortable to deal with him....
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Comment on agent fees
Fair
Was this helpful? Yes
May 10,2017
Minithumbup
oliver Sison
By: 'Simon, Noemi & Foster the dog'
May 10,2017
0 people found
this helpful
Oliver did a great job throughout the whole process - he picked up my call for the search and organized the viewing for the same day. He was very friendly, professional and very honest. He has made very easy to communicate with the landlords, even if they live in another country - especially as we had a very specific request as we have a dog. Dealing with Chestertons has been a refreshing change compared to our previous experiences. Thank you....
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Was this helpful? Yes
May 09,2017
Minithumbup
Heather Phillip-St Louis
By: 'Trudy'
May 09,2017
0 people found
this helpful
Heather was brilliant, I would definitely recommend her. She is extremely friendly, fair and warm. She kept me up to date on all developments and continues to support me now the tenants are in. Thank you Heather....
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Comment on agent fees
Fair
Was this helpful? Yes
May 09,2017
Minithumbup
Chris Firth
Catherine Sinnott
By: 'Janine'
May 09,2017
0 people found
this helpful
Chris on the Sales side and Catherine on the Lettings side are two of the most professional Estate Agents I have dealt with. Their knowledge of the market helped me make the right decision with my property without feeling any pressure. Both made me feel valued as a customer and I would not hesitate to recommend their services to friends and family....
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Comment on agent fees
Very fair for such a professional service.
Was this helpful? Yes
Mar 03,2017
Minithumbup
Heather Phillip-St Louis
By: 'Stuart'
Mar 03,2017
0 people found
this helpful
We had an excellent experience with Heather throughout our time looking for a flat. We were efficiently shown some good, appropriate properties and when one was selected, the paperwork and documentation was explained and sent to us with minimum stress. Thank you for helping us find a great place to live!...
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Was this helpful? Yes
Feb 02,2017
Minithumbup
Chris Firth
By: 'Ann'
Feb 02,2017
0 people found
this helpful
We sold our house through Chestertons, Putney and our house was based in Wimbledon. This made not a jot of difference and I have to say that Chris and his team worked hard to sell our property. I cannot fault their professionalism, and service, throughout the whole process, which was not straightforward. If you need an estate agent, then we can't recommend them highly enough....
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Was this helpful? Yes
Nov 29,2016
Minithumbup
oliver Sison
By: 'James Fielden'
Nov 29,2016
0 people found
this helpful
I have not dealt directly with the agents outside of the estate agent I dealt with but I would like to commend Oliver on his extremely friendly and professional service, it's a shame that the house wasn't quite big enough as I really would have like to proceed with an offer. Most of the time estate agents are full of nonsense and they tend to be infuriatingly pushy spouting the usual monotonous rhetoric that people can see through, however Oliver's service and delivery of language was direct and...
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Comment on agent fees
NA
Was this helpful? Yes
Oct 31,2016
Minithumbup
Chris Firth
By: 'Steve'
Oct 31,2016
0 people found
this helpful
Chris and his team acted for us on the sale of a property which we had owned for many years. Chris prepared a well-researched and thoughtful valuation analysis based on precedent transactions and his extensive knowledge of the SW15 property market. He found us a high quality, committed buyer as soon as the house went onto the market. The house had a historical issue which meant that the sale was not 100% straightforward, but Chris managed the process in a thoughtful and practical manner and w...
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Comment on agent fees
Fees around the expected level and happy to pay given the good service and positive outcome to the process
Was this helpful? Yes
Jul 27,2016
Minithumbup
Chris Firth
By: 'peter darsie'
Jul 27,2016
0 people found
this helpful
Chris Firth possesses additional qualities to those you expect from a good estate agent. Firstly he has the ability to analyse whatever market data is available. He is therefore able to provide a written, well argued, quantifiableview on any given offer or selling price. He also has a good eye for detail, hence is proactive in advancing an agreed sale, to which he maintains a high level of commitment at alltimes. This he does with a nice easy manner, communicating seamlessly with all parties inv...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 21,2015
Minithumbup
Andrew Bailie
Chris Firth
By: 'Ian'
Dec 21,2015
0 people found
this helpful
Sold my property through Chestertons Putney. From the initial appraisal with Chris Firth I felt confident he was an agent who was both knowledgeable and experienced and one of a team which sounded very good. Prior to placing the property formally on the market, Andrew Bailie found a potential buyer he felt would be ideal. After arranging an off market viewing, I received an offer that day, which I accepted. Andrew was easy to deal with and very professional from start to finish. I am very imp...
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Was this helpful? Yes
Dec 17,2015
Minithumbup
Chris Firth
David Featherstone
By: 'I Hastie'
Dec 17,2015
0 people found
this helpful
We sold our house through Chestertons, Putney, and we cannot fault their professionalism, and service, throughout the whole process. If you need an estate agent, then we can't recommend them highly enough. They sold out house very quickly in a sluggish market, without compromising too much on the sale price. Genuinely pleased with all aspects of their service....
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Was this helpful? Yes
Oct 21,2015
Minithumbup
Chris Firth
By: 'Claire'
Oct 21,2015
0 people found
this helpful
Chris made the whole process of selling our home as painless as possible. He stuck with us through the process as we searched and searched for a property to buy, doing his utmost to find us homes that weren't on the open market through using his detailed local knowledge. When we did finally find somewhere he was able to identify the right buyers for our home immediately and as a result we had a sales and purchase process that was more straightforward than I ever expected. We would definitely rec...
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Was this helpful? Yes
Jul 10,2015
Minithumbup
David Featherstone
Chris Firth
By: 'M Al-Jafari'
Jul 10,2015
0 people found
this helpful
I am very satisfied with the services of Chesterton's staff at the Putney office who worked very hard to sell my property and arranged multiple viewings. They kept me up to date at all times and provided me with regular feedback after each viewing. Their advice in relation to marketing and presentation was greatly appreciated. During the sale process, they continued liaising between the various parties to expedite proceedings as much as possible. I have no hesitation in recommending this estate ...
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Was this helpful? Yes
Jul 07,2015
Minithumbup
Chris Firth
David Featherstone
By: 'Out-of-town client'
Jul 07,2015
0 people found
this helpful
Because this property was put on the market due to the sudden, untimely death of its owner, routine legal proceedings were destined to slow down somewhat its expected rate of progress towards an exchange of contracts. Nonetheless Chesterton's acted quickly and responsibly over finding a suitable would-be buyer from among the several who made offers, and thereafter kept that buyer happy and interested, right through to a successful sale, in spite of many tiresome, unforeseen delays! Sincer...
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Comment on agent fees
Compared fairly favourably with those of other agents originally contacted.
Was this helpful? Yes
Areas covered
  • SW15
  • Putney
  • SW18
  • Southfields
  • SW19
  • Wimbledon
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£326,000
  • Max: Β£1,150,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA RICS ARMA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 14 2 19 0 7 0 0 0
Chris Firth Chris Firth
19 reviews

About Chris No description set View full profile
David Featherstone David Featherstone
7 reviews

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andrew baillie - upload your photo andrew baillie
4 reviews

About andrew No description set View full profile
Andrew Bailie Andrew Bailie
Sales Negotiator
3 reviews

About Andrew No description set View full profile
Tristan Horsell - no image available Tristan Horsell
Negotiator
8 reviews

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Tristan Horstell - upload your photo Tristan Horstell
2 reviews

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Catherine Sinnott Catherine Sinnott
Lettings Manager
5 reviews

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Heather Phillip-St Louis Heather Phillip-St Louis
Lettings Negotiator
13 reviews

About Heather No description set View full profile
oliver Sison - upload your photo oliver Sison
4 reviews

About oliver No description set View full profile
Daniel Mitchell - upload your photo Daniel Mitchell
1 reviews

About Daniel No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the ArbitratorҀ™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Awards won by Chestertons, London SW15 2TX

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