• Chris Firth
    Chris Firth
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    David Featherstone
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    andrew baillie
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    Andrew Bailie
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    Tristan Horsell
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    Tristan Horstell
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    Catherine Sinnott
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    Heather Phillip-St Louis
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    oliver Sison
Our estate agents in Putney are specialists in providing property for sale and for rent in and around Putney, SW15. Chestertons - a leading estate agents in London, offering advice on residential and commercial property for sales, lettings, valuations, property management and developments. Read more at: http://www.chestertons.com/london-estate-agent/putney
Chestertons

153 Upper Richmond Road Putney, London
Greater London
SW15 2TX

020 8246 5959

Nov 29,2016
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Nov 29,2016
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I have not dealt directly with the agents outside of the estate agent I dealt with but I would like to commend Oliver on his extremely friendly and professional service, it's a shame that the house wasn't quite big enough as I really would have like to proceed with an offer. Most of the time estate agents are full of nonsense and they tend to be infuriatingly pushy spouting the usual monotonous rhetoric that people can see through, however Oliver's service and delivery of language was direct and...
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NA
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Oct 31,2016
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Oct 31,2016
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Chris and his team acted for us on the sale of a property which we had owned for many years. Chris prepared a well-researched and thoughtful valuation analysis based on precedent transactions and his extensive knowledge of the SW15 property market. He found us a high quality, committed buyer as soon as the house went onto the market. The house had a historical issue which meant that the sale was not 100% straightforward, but Chris managed the process in a thoughtful and practical manner and w...
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Comment on agent fees
Fees around the expected level and happy to pay given the good service and positive outcome to the process
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Jul 27,2016
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Jul 27,2016
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Chris Firth possesses additional qualities to those you expect from a good estate agent. Firstly he has the ability to analyse whatever market data is available. He is therefore able to provide a written, well argued, quantifiableview on any given offer or selling price. He also has a good eye for detail, hence is proactive in advancing an agreed sale, to which he maintains a high level of commitment at alltimes. This he does with a nice easy manner, communicating seamlessly with all parties inv...
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Comment on agent fees
Reasonable
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Dec 21,2015
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Dec 21,2015
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Sold my property through Chestertons Putney. From the initial appraisal with Chris Firth I felt confident he was an agent who was both knowledgeable and experienced and one of a team which sounded very good. Prior to placing the property formally on the market, Andrew Bailie found a potential buyer he felt would be ideal. After arranging an off market viewing, I received an offer that day, which I accepted. Andrew was easy to deal with and very professional from start to finish. I am very imp...
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Dec 17,2015
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Dec 17,2015
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We sold our house through Chestertons, Putney, and we cannot fault their professionalism, and service, throughout the whole process. If you need an estate agent, then we can't recommend them highly enough. They sold out house very quickly in a sluggish market, without compromising too much on the sale price. Genuinely pleased with all aspects of their service....
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Oct 21,2015
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Oct 21,2015
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Chris made the whole process of selling our home as painless as possible. He stuck with us through the process as we searched and searched for a property to buy, doing his utmost to find us homes that weren't on the open market through using his detailed local knowledge. When we did finally find somewhere he was able to identify the right buyers for our home immediately and as a result we had a sales and purchase process that was more straightforward than I ever expected. We would definitely rec...
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Jul 10,2015
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Jul 10,2015
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I am very satisfied with the services of Chesterton's staff at the Putney office who worked very hard to sell my property and arranged multiple viewings. They kept me up to date at all times and provided me with regular feedback after each viewing. Their advice in relation to marketing and presentation was greatly appreciated. During the sale process, they continued liaising between the various parties to expedite proceedings as much as possible. I have no hesitation in recommending this estate ...
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Jul 07,2015
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Jul 07,2015
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Because this property was put on the market due to the sudden, untimely death of its owner, routine legal proceedings were destined to slow down somewhat its expected rate of progress towards an exchange of contracts. Nonetheless Chesterton's acted quickly and responsibly over finding a suitable would-be buyer from among the several who made offers, and thereafter kept that buyer happy and interested, right through to a successful sale, in spite of many tiresome, unforeseen delays! Sincer...
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Comment on agent fees
Compared fairly favourably with those of other agents originally contacted.
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Jun 16,2015
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Jun 16,2015
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Excellent all round. David and Andrew sold my flat fairly quickly in only a few viewings. I had previously been on the market with another agent (James Anderson) who did nothing in over 6 months despite many viewings. Not only did they sell the flat quickly, but the service after I accepted an offer was also superb. Efficient and professional....
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Jun 14,2015
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Jun 14,2015
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From beginning to end I had an excellent experience with both Andrew Baillie and Chris Firth from Chestertons Putney. Andrew helped me through the entire process, chasing every party involved, facilitating each step of the transaction, and ensuring everything would go well and the sale would complete quickly. I highly recommend them....
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May 20,2015
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May 20,2015
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I received a fantastic service from Chestertons throughout my tenancy right from the initial viewing of the property to the very end of my tenancy. Everything progressed smoothly, and any queries were dealt with promptly. Catherine Sinnott and Heather Philip-St Louis deserve special recognition for their fantastic customer service. They are professionals committed to a quality services delivery, whilst ensuring that all of the customerΒ’Γ’β€šΒ¬Γ’β€žΒ’s expectations are met. They regularly went t...
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May 12,2015
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May 12,2015
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The agents were always pleasant to work with, efficient in everything they had to do and went the extra miles for which as an absentee landlord I was most appreciative. I would recomend them highly....
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Apr 28,2015
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Apr 28,2015
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Tristan was extremely professional in all his dealings with me. He was also polite and very helpful as this was the first time I have been a landlady. I was impressed by his suggestions on how to overcome a couple of sticky issues with the new tenant. I would definately recommend him. A pleasure to do business with....
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Mar 30,2015
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Mar 30,2015
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I am really happy to have dealt with Tristan, he did a great job and was very helpful and friendly throughout....
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Mar 30,2015
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Mar 30,2015
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Tristan was very knowledgable and thorough when dealing with our rental property. He displayed excellent communication skills between us (the land Lord)and the new tenant....
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Mar 30,2015
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Mar 30,2015
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Tristan was exceptional in securing a tenant under difficult circumstances and diligently kept me up to date during the course of the process....
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Mar 30,2015
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Mar 30,2015
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By far the most professional agency in London. They are quick to respond and good at finding solutions that work for you....
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Comment on agent fees
By far the most professional estate agency in London.
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Feb 25,2015
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Feb 25,2015
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From the first viewing till completion David always played a straight bat, and was helpful in keeping the purchase on track, with us as well as the vendor. Good man....
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Jan 22,2015
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Jan 22,2015
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Excellent, professional and friendly service from Chris Firth. Good understanding of market and my property in particular. Proactive and sensible advice. Good support during sales process, including prompt reports and responses to my enquiries. No hesitation in recommending Chris and Chestertons....
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Comment on agent fees
Fair fee, sensibly negotiated.
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Dec 08,2014
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Dec 08,2014
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David achieved our asking price from a cash buyer. We were very happy with his performance across all stages of the selling process. He was a prompt and clear communicator and was extremely helpful with all aspects of the sale to settlement. He often went out of his way to be helpful to both seller and buyer to make the process as smooth and quick as possible. Chris also had a positive and helpful attitude and our overall experience with Chesterton was a very good one....
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Dec 05,2014
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Dec 05,2014
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Andrew was unfailingly polite, efficient and helpful. All correspondence and queries were dealt with promptly and accurately. In Andrew's absence Chris was efficient and helpful....
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Nov 27,2014
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Nov 27,2014
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Tristan was both efficient and concientious. He was easy to communicate with, always responding quickly to calls and e-mails. My property was re-let with a 3 day turn around. He is an asset to chestertons....
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Nov 22,2014
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Nov 22,2014
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Being new to the renting game Tristan was a great help in providing us with all the information we needed. He was particularly good in finding and selecting the right tenants both for us and the flat. We couldn't be happier with the outcome. He is a real asset to Chestertons and comes highly recommended....
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Nov 22,2014
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Nov 22,2014
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It has been amazing to work with Tristan while we were securing our home in Wimbledon. He was extremely punctual, nice and very responsive on all our emails. We are happy that he is our Agent and can only recommend him a Million times. Yours truly, Dr. Adrienn Karancsi...
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Nov 22,2014
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Nov 22,2014
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I was hunting for a flat a couple of months ago. Tristan was incredibly helpful in answering my questions and ultimately, in finalising the tenancy agreement. He updated me at every stage by calling, texting or mailing. A level of service I didn't enjoy with representatives from rival agencies. He was polite, enthusiastic and open - an absolute pleasure to deal with....
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Nov 15,2014
Minithumbup
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Nov 15,2014
0 people found
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I bought a property using Chesterton Humberts earlier this year. Andrew provided an excellent service from start to finish. He was very helpful in any communication with the vendor, answered every question very efficiently and went above and beyond my expectations re flexibility to view the house again with builders to plan while the purchasing process was still ongoing. I'd definitely recommend Chesterton Humberts and more specifically Andrew....
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Nov 14,2014
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Nov 14,2014
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Fabulous service from Chris Firth and David Featherstone. Worked hard to get offers in and were very good at keeping us up to date. Would thoroughly recommend....
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Nov 11,2014
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Nov 11,2014
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Kept me up to date with good properties including those not yet fully on the market, which proved the stand out in using Chestertons to find a suitable home could move to. The purchase has been smooth and they have been very good in helping address queries with vendor being abroad. Polite and very professional....
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Nov 11,2014
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Nov 11,2014
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Andrew dealt with the entire transaction from start to finish as we could not have direct contact with the vendors.Andrew was very supportive and tireless in his efforts to set up viewing appointments and getting answers to the questions we put to the vendors. I would describe him as very professional and friendly and would not hesitate to use him again or recommend him....
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Nov 11,2014
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Nov 11,2014
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Great follow up and service from Andrew. Balanced all of the needs and objectives of the different parties involved. Maintained transparency and trust throughout the process....
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Areas covered
  • SW15
  • Putney
  • SW18
  • Southfields
  • SW19
  • Wimbledon
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£475,000
  • Max: Β£1,150,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA RICS ARMA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 4 2 13 0 7 0 0 0
Chris Firth Chris Firth
14 reviews

About Chris No description set View full profile
David Featherstone David Featherstone
7 reviews

About David No description set View full profile
andrew baillie - upload your photo andrew baillie
4 reviews

About andrew No description set View full profile
Andrew Bailie Andrew Bailie
Sales Negotiator
3 reviews

About Andrew No description set View full profile
Tristan Horsell - no image available Tristan Horsell
Negotiator
7 reviews

About Tristan No description set View full profile
Tristan Horstell - upload your photo Tristan Horstell
2 reviews

About Tristan No description set View full profile
Catherine Sinnott Catherine Sinnott
Lettings Manager
2 reviews

About Catherine No description set View full profile
Heather Phillip-St Louis Heather Phillip-St Louis
Lettings Negotiator
2 reviews

About Heather No description set View full profile
oliver Sison - upload your photo oliver Sison
1 reviews

About oliver No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the ArbitratorҀ™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

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