Cheffins
Ely, CB7
4.8/5, 37 reviews
92% recommended
92% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s ... show more Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s Place. Cheffins also provides a unique and innovative approach to marketing coupled with our friendly and professional team achieving exceptional results for our clients.

Opening Hours
Address

Cheffins
25 Market Street
Ely
Cambridgeshire
CB7 4NP
01353654900

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 97% £177,500 £520,000
Lettings 100% 50% £675 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 25 1 8 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS TDS
Latest Properties

No Properties

“The advice given as to how to market the prop......”

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Oct 01,2019
Minithumbdown
By: 'Jennifer Fondo'
Oct 01,2019
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The advice given as to how to market the property was thoughtful and proved correct. Their long experience was evident. Once it was STC the follow up by Sarah was excellent as she always kept me informed and dealt with any queries promptly....
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By: Marketing
Oct 02, 2019
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Thank you for your feedback. We will pass this on to Sarah and team in Ely. ...

“Thanks to Sarah and Howard for the great job they ......”

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Aug 25,2019
Minithumbup
By: 'Timothy'
Aug 25,2019
0 people found
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Thanks to Sarah and Howard for the great job they did when they took over my case. Sarah was very proactive in chasing all parties and providing regular updates and making things happen. Absolutely satisfied and I couldn't have asked for more. Other team members ...
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Comment on agent fees
Fair
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By: Marketing
Aug 27, 2019
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Thank you for your feedback. We will pass your comments on to Sarah and Howard. If there is anything further that you wish to add regarding the early management of your situation, please do contact me directly - marketing@cheffins.co.uk ...

“We purchased a house in Soham, which was bein......”

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Aug 21,2019
Minithumbup
By: 'Kelie Lee'
Aug 21,2019
0 people found
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We purchased a house in Soham, which was being sold by Cheffins. Can honestly say it was a breeze with Catherine dealing with the vendor and us, the buyers. She was very helpful,,offering lots of details and advice on how the system works. We ...
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By: Marketing
Aug 21, 2019
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Thank you for your review. We will pass your kind comments on to Catherine Emson. ...

“Thank you Cheffins! I recently brought my f......”

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Aug 16,2019
Minithumbup
By: 'Bethany Carey'
Aug 16,2019
0 people found
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Thank you Cheffins! I recently brought my first house with my boyfriend and the overall experience was a lot better than we had both expected. The service provided from the company was outstanding and cannot be faulted in any way. The whole team at the ...
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By: Marketing
Aug 19, 2019
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Thank you for taking the time to leave such a glowing review. We will pass this on to Catherine and the team at Ely. We hope you enjoy your new home. ...

“Cheffins Ely. Excellent service from all the ......”

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Aug 10,2019
Minithumbup
By: 'Jacqueline Phebey'
Aug 10,2019
0 people found
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Cheffins Ely. Excellent service from all the team. Extremely supportive. Cannot praise them enough. Thank you all so much . Congratulations on selling my property. You have all been wonderful....
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By: Marketing
Aug 12, 2019
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Thank you for the 5* review. We appreciate the feedback and we're delighted that you were pleased with our service. ...

“Cheffins have been fantastic. Excellent commu......”

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Aug 09,2019
Minithumbup
By: 'Natalie Capel'
Aug 09,2019
0 people found
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Cheffins have been fantastic. Excellent communication from all staff. We sold and bought through the Ely branch and I would happily recommend their service to family and friends....
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“Very helpful!...”

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Aug 08,2019
Minithumbup
By: 'Martin Pettitt'
Aug 08,2019
0 people found
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Very helpful team with the dealings we had, kept us up to date and helped us through the sale. Special thanks to Catherine Emson, who kept us up to date through the whole sale process!...
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By: Marketing
Aug 09, 2019
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Thank you for your 5* review. We will pass your comments on to Catherine Emson. ...

“Amazing. Bought and sold via Cheffins...”

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Aug 02,2019
Minithumbup
By: 'Katy Taylor'
Aug 02,2019
0 people found
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Amazing experience throughout, even during some challenging times. Chris Hancock carried out our valuation and was clearly knowledgable of the area and marketing conditions. He took great time and care with us and explained the whole process as we have never sold before. We sold ...
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By: Marketing
Aug 07, 2019
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Thank you for your 5* review. We are delighted that you were so happy with the service that Chris provided. ...

“Amazing estate agent... I cannot praise them enough!...”

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Jul 28,2019
Minithumbup
By: 'Sally Kerley'
Jul 28,2019
0 people found
this helpful
Cheffins has been amazing in both the sale of my property and purchase of a new house. Things were 'difficult' at times and they could not have done more to help ease the situation. Catherine Ensom would chase any problems and would feedback to us ...
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By: Marketing
Aug 07, 2019
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Thank you for your 5* review. We are delighted that Catherine was able to help you in the sale and purchase of your new house. ...

“From start to finish the team I was assigned ......”

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Jul 12,2019
Minithumbup
By: 'Nikki Clark'
Jul 12,2019
0 people found
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From start to finish the team I was assigned at Cheffins Ely were always there to support and advise. Compared to the shambles of other agents I had to deal with when buying my new property, they were in a different league and I would ...
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By: Marketing
Jul 16, 2019
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Thank you for your 5*review, we really appreciate the feedback. ...

“Highly efficient...”

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Apr 23,2019
Minithumbup
By: 'Cheffins'
Apr 23,2019
0 people found
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Friendly and efficient. Experienced staff who did their best to help me sell a property after a bereavement. Always in touch, phoned back when they said they would and overall smoothed the way for a quick sale - at full asking price - could not ...
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“Excellent, conscientious service...”

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Apr 05,2019
Minithumbup
By: 'Yvonne'
Apr 05,2019
0 people found
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I cannot praise Catherine & Sarah highly enough for the patience, commitment & consistently proactive service they both provided me with. Unflabbable, friendly, responsive & professional are the words I'd use to describe them both. I am very grateful to them for their advice & perseverance in successfully selling ...
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Very readonable
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“Excellent service! Took the stress away....”

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Apr 03,2019
Minithumbup
By: 'Webb’s'
Apr 03,2019
0 people found
this helpful
From start to finish we had an excellent service from Cheffins Ely. Richard demonstrated superb local knowledge in a friendly, non pushy manner at the valuation. Howard was our main contact when arranging viewings and negotiating sale price and he was always keeping us updated ...
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Comment on agent fees
Fair
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“Outstanding service. Great communication, regular updates. Could not recommend enough!...”

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Mar 27,2019
Minithumbup
By: 'Beccy'
Mar 27,2019
0 people found
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Made our house sale a very smooth transition. Excellent communication, regular updates, very responsive. I would not hesitate to use Cheffins in the future or to recommend to others....
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Comment on agent fees
Good
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“Excellent service...”

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Feb 01,2019
Minithumbup
By: 'Julie Smith'
Feb 01,2019
0 people found
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I would definitely use cheffing again. From the time Chris came to value our property, he was polite and listened to our point of view no pushy sales technique and it felt like he was one of the family. The sale of our property was ...
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Comment on agent fees
Fair you get what you pay for.
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“Good communication...”

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Jan 30,2019
Minithumbup
By: 'Simon'
Jan 30,2019
0 people found
this helpful
Sarah, Richard and Howard were very helpful throughout the various stages of my property purchase. They kept me well informed as the purchase progressed, and provided good communication between myself and the sellers....
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Comment on agent fees
Not applicable.
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“Good job...”

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Jan 23,2019
Minithumbup
By: 'MB'
Jan 23,2019
0 people found
this helpful
From first expressing interest in the property to eventual purchase, we received help and support from Howard. A credit to his company, Cheffins....
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Comment on agent fees
Reasonable
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“Superb Service...”

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Dec 27,2018
Minithumbup
By: 'Rachael P'
Dec 27,2018
0 people found
this helpful
I couldn't be happier with the services provided by the Cheffins team. Chris Hancock provided a realistic valuation which resulted in a sale within the first couple of weeks of marketing. I was keen to find a buyer relatively quickly but also maximising price achieved. ...
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Comment on agent fees
Competitive fee.
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“Professional and Patient...”

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Dec 23,2018
Minithumbup
By: 'Ollie'
Dec 23,2018
0 people found
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We (and Cheffins) have suffered a long drawn out sale caused by problems further up the chain: nothing to do with Cheffins and nothing more they could have done! Throughout the process all the staff involved have been professional, courteous and patient and kept us ...
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Comment on agent fees
The fees seemed about right for the market. And given the hassle with the "online agents" elsewhere in the chain, the fees were well worth paying.
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“A TOP FLIGHT TEAM...”

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Dec 12,2018
Minithumbup
By: 'Retired lawyer's review'
Dec 12,2018
0 people found
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Having bought/sold about twelve properties over the years, I knew that selection of the right estate agent was essential for an efficient sale. My wife and I considered four locally aware that each had a particular and different standard of general property in style ...
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Comment on agent fees
Excellent and better than some others in our research locally.
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“Service beyond expectations!...”

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Oct 04,2018
Minithumbup
By: 'James & Heather'
Oct 04,2018
0 people found
this helpful
We received a superb service from Cheffins from start to finish and highly recommend their team. Chris Hancock came and valued our property and offered expert advice regards to achieving the very best price for our property. Chris also discussed in great details what Cheffins ...
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Comment on agent fees
Excellent fee considering we achieved a higher price than what other agents had quoted.
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“Cheffins are simply fantastic!...”

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May 30,2018
Minithumbup
By: 'JH'
May 30,2018
0 people found
this helpful
It's hard to measure excellence in words, but Cheffins have gone beyond any expectations we could possibly have had throughout selling and buying a house with them. Our house sale went through relatively quickly thanks to the wonderful advice and honesty we took on board- ...
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Comment on agent fees
With everything they did for us it wasn’t enough.
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“Excellent communication skills, expert inside knowledge and effective sales team...”

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Apr 28,2018
Minithumbup
By: 'Mr SN & Dr NT'
Apr 28,2018
0 people found
this helpful
We have sold three houses with Cheffins since 2008 because we value the team's: * professional, straightforward and friendly (but not familiar) approach * excellent communication skills - invaluable when negotiating with different stakeholders * willingness to really listen and understand their customers' requirements * expert inside knowledge about the ...
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Comment on agent fees
Very fair
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“Not Happy...”

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Apr 17,2018
Minithumbdown
By: 'Honest Review'
Apr 17,2018
0 people found
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Let a property for 2 years in which the house was ridden with mould in every room. It was painted over before i became a tenant so was not visible. Numerous phone calls about the issue and i was told to clean it off or open ...
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Comment on agent fees
Not sure what they are being paid for as it takes them an ages to get any issues sorted.
Attachments

Review file
Was this helpful? Yes
By: Michaela White
Apr 17, 2018
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We are sorry that you feel that you haven't had a satisfactory service from us. We are following all of the correct protocol regarding the return of your deposit and the matter is being resolved. ...

“Cheffins were incredible from day one marketing our property. Setting ......”

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Mar 09,2018
Minithumbup
By: 'UEFA81'
Mar 09,2018
0 people found
this helpful
Cheffins were incredible from day one marketing our property. Setting a firm but fair target price they contacted buyers from outside the area in order to reach the price set. Commission was very fair and Howard was always available for a chat whenever we needed ...
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Comment on agent fees
Fair. Headline internet company prices may seem to save you money, but 'Mauve Bricks' would not have achieved the same valuation making it a false economy. I was happy to keep the commission money in the Ely economy too.
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“Cheffins were extremely quick from the point of booking the ......”

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Dec 08,2017
Minithumbup
By: 'Lewis'
Dec 08,2017
0 people found
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Cheffins were extremely quick from the point of booking the valuation, to having the house on the market. Asking price achieved within a week of the house being listed. Chris has been helpful and consistently communicative throughout the process....
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Comment on agent fees
Agent's fees were the most competitive in the area.
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By: Michaela White
Dec 11, 2017
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Thank you very much for your kind comments, we hope your move went smoothly. ...

“Upon deciding to sell our property we visited Cheffins in ......”

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Oct 08,2017
Minithumbup
By: 'Shelley'
Oct 08,2017
0 people found
this helpful
Upon deciding to sell our property we visited Cheffins in Ely as they were local agents and not a national company. We were introduced to Howard Pope who came across as very genuine and positive and we decided to have a valuation. We nextmet with ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Michaela White
Oct 09, 2017
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Thank you for your kind comments. We are pleased to have been able to help with what I'm sure was a difficult time for you. Wishing you all the very best in your new home, Cheffins ...

“after an extremely bad experience with another estate agent, not ......”

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Sep 29,2017
Minithumbup
By: 'lizz draper'
Sep 29,2017
0 people found
this helpful
after an extremely bad experience with another estate agent, not Cheffins, i called to see if Chris could help, he was amazing , the whole team have kept me informed at every stage from putting property onto the market , arranging viewings and giving feedback to finally ...
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Comment on agent fees
considering the service the fees are excellent
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By: Michaela White
Sep 29, 2017
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Thank you very much for your kind comments - we are very pleased to have been able to help and make the experience a positive one. ...

“The service we have had from Jo and the rest ......”

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Sep 25,2017
Minithumbup
By: 'The Gibbs'
Sep 25,2017
0 people found
this helpful
The service we have had from Jo and the rest of the rental team at Cheffins has been excellent. Jo is friendly, helpful and informative and has made our first venture into rentals very straight-forward. The photos and presentation of our house were great and ...
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By: Michaela White
Sep 29, 2017
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Thank you very much for your kind feedback and recommendation. We are very pleased to have been able to have made the process simple for you. ...

“From start to finish the service and personal attention to ......”

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Aug 12,2017
Minithumbup
By: 'Golding'
Aug 12,2017
0 people found
this helpful
From start to finish the service and personal attention to detail was excellent. Chris was extremely supportive, he helped us through the whole process even when there were problems with perspective buyers, he kept us in the loop and dealt with the often difficult situation ...
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Comment on agent fees
Worth every penny for the excellent service provided.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:19 PM 26/10/2017 by Michaela White

Awards won by Cheffins, Ely CB7 4NP


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