• claim your profile
    Richard Freshwater
  • claim your profile
    Lauren King
  • claim your profile
    Carlie Ford
  • claim your profile
    Sarah
  • claim your profile
    Hayley
  • claim your profile
    Ben
  • claim your profile
    Lucy T
  • claim your profile
    Lucy Tuck
Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s Place. Cheffins also provides a unique and innovative approach to marketing coupled with our friendly and professional team achieving exceptional results for our clients.
Cheffins

Clifton House, 1-2 Clifton Road Cambridge
Cambridgeshire
CB1 7EA

01223 214 214
Nov 24,2017
Minithumbup
Lucy Tuck
By: 'Mr&MrsM'
Nov 24,2017
0 people found
this helpful
We are extremely grateful for all of the help and support that Lauren and Lucy offered during the sale of our property....
read full review
Was this helpful? Yes
Nov 22,2017
Minithumbup
Lauren King
Lucy T
By: 'DDFP'
Nov 22,2017
1 people found
this helpful
From the initial contact to request a valuation to the handing over of the Keys on exchange I was extremely satisfied with all aspect of the staff at Cheffins. They were very professional in all dealings with us. We were in sometimes daily contact and were kept fully informed as to progress throughout the sale. Viewings were organised with us in mind and we received feedback if given. I would recommend Cheffins to anyone looking to buy or sell in the Cambridge area....
read full review
Comment on agent fees
As agreed by us at the commencement of the procedure
Was this helpful? Yes
Nov 06,2017
Minithumbup
Lucy T
By: 'LB'
Nov 06,2017
1 people found
this helpful
Very pleased with service from Cheffins. Their valuation was spot on, proving that they know the market and thereby generating lots of interest and viewings. Special mention goes to Lucy who was always available and provided reassurance during the process of selling our property....
read full review
Comment on agent fees
Fair rate.
Was this helpful? Yes
Sep 18,2017
Minithumbup
By: 'KS'
Sep 18,2017
0 people found
this helpful
Cheffins were instructed to sell our Cambridge house in July 2017. I found the initial market appraisal by Michael to be both honest and accurate, based on sound knowledge and extensive experience of the local area. When the property went to market, I thought that Cheffins handled the viewings in a professional manner and we received an offer at our guide price very quickly. During the following weeks when the sale was going through, I dealt with several members of the team but it was Lucy with ...
read full review
Comment on agent fees
I thought the fees were as expected for the area.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Hayley
Ben
By: 'Clare'
Sep 15,2017
0 people found
this helpful
Fantastic service, very professional, always on time to give viewings, always clear and friendly. Easily the best estate agents in town from a prospective renter's point of view....
read full review
Was this helpful? Yes
Sep 12,2017
Minithumbup
Sarah
By: 'Bigemill'
Sep 12,2017
0 people found
this helpful
We moved from the United States and started looking at properties to let throughout Cambridgeshire. The first property was a Georgian plantation home that was a bit outside of our budget and likely had a large monthly utility bill that we were not comfortable with. Sarah Lester met us at the property and was very pleasant and helpful. When that property did not work out for us, Sarah showed us another one that was perfect for our needs. We regrettably lost to another bidder, but to allay our fru...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Aug 24,2017
Minithumbdown
By: 'Rebecca'
Aug 24,2017
1 people found
this helpful
Cheffins were our preferred lettings management team. Never again! They do not communicate with you, do not offer advice nor do they want to upset the tenant when the tenant has breached their lease. Absolutely useless team! Angie was difficult to get hold of, constantly had to chase her and don't get me started on the 'check out' report which they conveniently have an outside company do so they have no responsibility! Which you pay for!! They shaft the landlord and support the tenant!!! Do ...
read full review
Comment on agent fees
Excessive for the little work they actually do!
Was this helpful? Yes
Aug 09,2017
Minithumbup
Richard Freshwater
By: 'Anna Walding'
Aug 09,2017
0 people found
this helpful
Cheffins sold our house in June 2017 and we were very impressed with the service provided. The house was marketed really well leading to dozens of viewings over the first weekend and week, and a number of offers, which were communicated the same day. Richard Freshwater handled all the negotiations for us, obtaining an excellent price. All further communications with us by Richard and Tessa Olley were professional, friendly and always prompt. The after sales support from Claire Godfrey was also s...
read full review
Comment on agent fees
The fees were very reasonable and on a sliding scale so if a bigger sale was achieved, we paid a slightly higher percentage
Was this helpful? Yes
Jun 27,2017
Minithumbup
Carlie Ford
By: 'Logan Homes Limited'
Jun 27,2017
0 people found
this helpful
Cheffins marketed and agreed sales on a development of 6 properties in Great Wilbraham for Logan Homes Limited. Carlie Ford provided a fantastic service on all sales keeping us informed of progress throughout A great job and thank you to all the team involved....
read full review
Comment on agent fees
Very reasonable for the work and effort put in
Was this helpful? Yes
Jun 07,2017
Minithumbup
Carlie Ford
By: 'John and Wendy'
Jun 07,2017
0 people found
this helpful
Carlie Ford and colleagues Lucy and Claire were very hardworking and supportive throughout the whole process. It was a complicated transaction but thanks to Carlie negotiating further up the chain we were able to complete on our purchase close to the date we had wanted. We don't believe this would have happened if we'd left it to the solicitors....
read full review
Comment on agent fees
Richard Freshwater gave a very confident valuation for our sale and said he would reduce Cheffins' fee if that price wasn't achieved. In the end it was necessary to accept a lower offer but Richard was true to his word and reduced the fee to a very reasonable level.
Was this helpful? Yes
May 02,2017
Minithumbup
Lauren King
Richard Freshwater
By: 'MARY'
May 02,2017
0 people found
this helpful
Richard Freshwater advised carefully and considerately on an appropriate marketing strategy designed to attract many viewings and to achieve a strong price. Once I had decided to proceed, a top quality brochure was prepared, and viewings quickly followed. Lauren King was excellent in the way she kept me up to date regarding viewings, and she went the extra mile in the way she conducted the viewings and the bids that followed. All in all, Cheffins were a pleasure to work with and made the proces...
read full review
Comment on agent fees
About standard - certainly lower than some competitors. I think Cheffins earned their money!
Was this helpful? Yes
Apr 26,2017
Minithumbdown
By: 'unhappy tenant'
Apr 26,2017
1 people found
this helpful
Absolutely disgusting service! DO NOT RENT FROM THESE!!! Very fast to contact when asking for money, yet try asking for remedial works to be done. TOTAL waste of time, never comply, will leave you in unhealthy conditions, month after month after month! As per other reviews on; herehttps://www.allagents.co.uk/review/180422/ You have been warned!...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Mar 28,2017
Minithumbup
By: 'Phil McDiarmid'
Mar 28,2017
0 people found
this helpful
Since moving my properties over to Cheffins. I am been very impressed with the professionalism and local knowledge of the lettings market within Cambridge. Once my other properties become available I will be without hesitation moving them over to Cheffins....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
Dec 05,2014
Minithumbdown
Richard Freshwater
By: 'Burns'
Dec 05,2014
9 people found
this helpful
Cheffins were employed to sell my house, this they did, however, I did the only viewing and 2 days after the viewing we still had not heard from them. I telephoned and found we had an offer. After this offer was accepted, Cheffins dropped off the planet and we never heard from them again. I emailed but had no responses. Nearing completion again no contact from Cheffins, we tried to get Cheffins to find out about our chain but were lied to and fobbed off. Complained to Richard Freshwater after co...
read full review
What agent could do to change your mind?
Reply to complaint, reply to emails, explain the bad service
Attached Files
Was this helpful? Yes
By: Cheffins
Dec 12, 2014
View all comments (1)
We are very sorry to hear you feel this way as we try to offer the highest standard of service to all our clients. We were pleased to be able to sell your house within 8 days of it going on the market unfortunately, we were not involved in the upward chain and so were not able to advise you. The team have been in contact regarding your concerns and we hope to be able to resolve these as soon as possible. ...
Oct 16,2013
Minithumbdown
Richard Freshwater
By: 'Dante'
Oct 16,2013
9 people found
this helpful
This branch was absolutely useless. From a extremely beautiful and well-finished house in a perfect location they have managed less than 5 booking in 4 weeks and the people showing the house, we later found out, do not even know many of the features (including an attic they didnt know existed!)...
read full review
Was this helpful? Yes
Sep 18,2013
Minithumbdown
By: 'NO2CHEFFINS'
Sep 18,2013
10 people found
this helpful
I have rented from many agencys in Cambridge and Cheffins are by far the wosrt i have come across. When we moved in the house was not cleaned as prommised. After a couple of months things started to go wrong. The house flooded twice due to the age of the house old pipes and so and when we called the agency nobody ever even came to see the house. We had radiators bursting ( again nothing from the agency) and when it leaked into the shop below us taking down there seeling with....again no sign of...
read full review
Was this helpful? Yes
Sep 22,2012
Minithumbdown
By: 'ekatemari'
Sep 22,2012
11 people found
this helpful
Easily the worst agents, or indeed perhaps the worst any-sort-of-organisation, I have ever had the misfortune to deal with. I first encountered Cheffins three weeks ago, when I walked into their central Cambridge office and arranged a viewing for that very afternoon. Following a confirmation email regarding the appointment, my partner and I went to meet the Cheffins representative at the property. Now, since we arrived at the agreed upon (and confirmed) meeting point ten minutes early, we wai...
read full review
What agent could do to change your mind?
The agent could have changed my mind by: 1) answering phone calls 2) responding to emailed inquiries 3) actually turning up to the pre-arranged house viewing
Attached Files
Was this helpful? Yes
Apr 04,2012
Minithumbdown
By: 'Furious'
Apr 04,2012
9 people found
this helpful
After living in a terraced house for 8 years during which time we reguarly replaced occupants our existing letting agent sold out to Cheffins. Oh dear. We are now treated like scum rather than the customer. We have found a replacement to minimise the disruption but all they do is create barriers - inflated fees that have no explanation, impossible guarantor demands and utter incompitence in dealing with simple exchange of information. They have been given 6 six weeks and a totally viable can...
read full review
Was this helpful? Yes
Areas covered
  • CB1
  • cb2
  • cb3
  • cb4
  • cb21
  • cb22
  • cb23
  • cb24
  • sg8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
77% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£425,000
  • Max: Β£1,375,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA RICS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 2 3 8 1 0 0 0 2
Richard Freshwater - upload your photo Richard Freshwater
4 reviews

About Richard No description set View full profile
Lauren King - upload your photo Lauren King
2 reviews

About Lauren No description set View full profile
Carlie Ford - upload your photo Carlie Ford
2 reviews

About Carlie No description set View full profile
Sarah  - upload your photo Sarah
1 reviews

About Sarah No description set View full profile
Hayley  - upload your photo Hayley
1 reviews

About Hayley No description set View full profile
Ben  - upload your photo Ben
1 reviews

About Ben No description set View full profile
Lucy T - upload your photo Lucy T
2 reviews

About Lucy No description set View full profile
Lucy Tuck - upload your photo Lucy Tuck
1 reviews

About Lucy No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:51 AM 12/04/2017 by Michael Donnelly

Complaints Procedure

No procedure set.
Last updated at 10:51 AM 12/04/2017 by Michael Donnelly

Awards won by Cheffins, Cambridge CB1 7EA

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Find the Best Agent to
Buy, Sell or Rent Property