Cheffins - Cambridge, , CB1

15 reviews 3.1/5 rating
  • 75% valuation accuracy
  • 53% recommend
  • 70% fee satisfaction
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    Richard Freshwater
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    Lauren King
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    Carlie Ford
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    Sarah
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    Hayley
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    Ben
Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s Place. Cheffins also provides a unique and innovative approach to marketing coupled with our friendly and professional team achieving exceptional results for our clients.
Cheffins

Clifton House, 1-2 Clifton Road Cambridge
Cambridgeshire
CB1 7EA

01223 214214
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Sep 18,2017
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By: 'KS'
Sep 18,2017
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Cheffins were instructed to sell our Cambridge house in July 2017. I found the initial market appraisal by Michael to be both honest and accurate, based on sound knowledge and extensive experience of the local area. When the property went to market, I thought that Cheffins handled the viewings in a professional manner and we received an offer at our guide price very quickly. During the following weeks when the sale was going through, I dealt with several members of the team but it was Lucy with ...
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I thought the fees were as expected for the area.
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Sep 15,2017
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Hayley
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Ben
By: 'Clare'
Sep 15,2017
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Fantastic service, very professional, always on time to give viewings, always clear and friendly. Easily the best estate agents in town from a prospective renter's point of view....
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Sep 12,2017
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Sarah
By: 'Bigemill'
Sep 12,2017
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We moved from the United States and started looking at properties to let throughout Cambridgeshire. The first property was a Georgian plantation home that was a bit outside of our budget and likely had a large monthly utility bill that we were not comfortable with. Sarah Lester met us at the property and was very pleasant and helpful. When that property did not work out for us, Sarah showed us another one that was perfect for our needs. We regrettably lost to another bidder, but to allay our fru...
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Aug 24,2017
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By: 'Rebecca'
Aug 24,2017
1 people found
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Cheffins were our preferred lettings management team. Never again! They do not communicate with you, do not offer advice nor do they want to upset the tenant when the tenant has breached their lease. Absolutely useless team! Angie was difficult to get hold of, constantly had to chase her and don't get me started on the 'check out' report which they conveniently have an outside company do so they have no responsibility! Which you pay for!! They shaft the landlord and support the tenant!!! Do ...
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Excessive for the little work they actually do!
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Aug 09,2017
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Richard Freshwater
By: 'Anna Walding'
Aug 09,2017
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Cheffins sold our house in June 2017 and we were very impressed with the service provided. The house was marketed really well leading to dozens of viewings over the first weekend and week, and a number of offers, which were communicated the same day. Richard Freshwater handled all the negotiations for us, obtaining an excellent price. All further communications with us by Richard and Tessa Olley were professional, friendly and always prompt. The after sales support from Claire Godfrey was also s...
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Comment on agent fees
The fees were very reasonable and on a sliding scale so if a bigger sale was achieved, we paid a slightly higher percentage
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Jun 27,2017
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Carlie Ford
By: 'Logan Homes Limited'
Jun 27,2017
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Cheffins marketed and agreed sales on a development of 6 properties in Great Wilbraham for Logan Homes Limited. Carlie Ford provided a fantastic service on all sales keeping us informed of progress throughout A great job and thank you to all the team involved....
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Very reasonable for the work and effort put in
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Jun 07,2017
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Carlie Ford
By: 'John and Wendy'
Jun 07,2017
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Carlie Ford and colleagues Lucy and Claire were very hardworking and supportive throughout the whole process. It was a complicated transaction but thanks to Carlie negotiating further up the chain we were able to complete on our purchase close to the date we had wanted. We don't believe this would have happened if we'd left it to the solicitors....
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Comment on agent fees
Richard Freshwater gave a very confident valuation for our sale and said he would reduce Cheffins' fee if that price wasn't achieved. In the end it was necessary to accept a lower offer but Richard was true to his word and reduced the fee to a very reasonable level.
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May 02,2017
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Lauren King
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Richard Freshwater
By: 'MARY'
May 02,2017
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Richard Freshwater advised carefully and considerately on an appropriate marketing strategy designed to attract many viewings and to achieve a strong price. Once I had decided to proceed, a top quality brochure was prepared, and viewings quickly followed. Lauren King was excellent in the way she kept me up to date regarding viewings, and she went the extra mile in the way she conducted the viewings and the bids that followed. All in all, Cheffins were a pleasure to work with and made the proces...
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Comment on agent fees
About standard - certainly lower than some competitors. I think Cheffins earned their money!
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Apr 26,2017
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By: 'unhappy tenant'
Apr 26,2017
1 people found
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Absolutely disgusting service! DO NOT RENT FROM THESE!!! Very fast to contact when asking for money, yet try asking for remedial works to be done. TOTAL waste of time, never comply, will leave you in unhealthy conditions, month after month after month! As per other reviews on; herehttps://www.allagents.co.uk/review/180422/ You have been warned!...
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Bad
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Mar 28,2017
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By: 'Phil McDiarmid'
Mar 28,2017
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Since moving my properties over to Cheffins. I am been very impressed with the professionalism and local knowledge of the lettings market within Cambridge. Once my other properties become available I will be without hesitation moving them over to Cheffins....
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Comment on agent fees
Very competitive
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Dec 05,2014
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Richard Freshwater
By: 'Burns'
Dec 05,2014
9 people found
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Cheffins were employed to sell my house, this they did, however, I did the only viewing and 2 days after the viewing we still had not heard from them. I telephoned and found we had an offer. After this offer was accepted, Cheffins dropped off the planet and we never heard from them again. I emailed but had no responses. Nearing completion again no contact from Cheffins, we tried to get Cheffins to find out about our chain but were lied to and fobbed off. Complained to Richard Freshwater after co...
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What agent could do to change your mind?
Reply to complaint, reply to emails, explain the bad service
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By: Cheffins
Dec 12, 2014
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We are very sorry to hear you feel this way as we try to offer the highest standard of service to all our clients. We were pleased to be able to sell your house within 8 days of it going on the market unfortunately, we were not involved in the upward chain and so were not able to advise you. The team have been in contact regarding your concerns and we hope to be able to resolve these as soon as possible. ...
Oct 16,2013
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Richard Freshwater
By: 'Dante'
Oct 16,2013
9 people found
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This branch was absolutely useless. From a extremely beautiful and well-finished house in a perfect location they have managed less than 5 booking in 4 weeks and the people showing the house, we later found out, do not even know many of the features (including an attic they didnt know existed!)...
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Sep 18,2013
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By: 'NO2CHEFFINS'
Sep 18,2013
10 people found
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I have rented from many agencys in Cambridge and Cheffins are by far the wosrt i have come across. When we moved in the house was not cleaned as prommised. After a couple of months things started to go wrong. The house flooded twice due to the age of the house old pipes and so and when we called the agency nobody ever even came to see the house. We had radiators bursting ( again nothing from the agency) and when it leaked into the shop below us taking down there seeling with....again no sign of...
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Sep 22,2012
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By: 'ekatemari'
Sep 22,2012
11 people found
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Easily the worst agents, or indeed perhaps the worst any-sort-of-organisation, I have ever had the misfortune to deal with. I first encountered Cheffins three weeks ago, when I walked into their central Cambridge office and arranged a viewing for that very afternoon. Following a confirmation email regarding the appointment, my partner and I went to meet the Cheffins representative at the property. Now, since we arrived at the agreed upon (and confirmed) meeting point ten minutes early, we wai...
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What agent could do to change your mind?
The agent could have changed my mind by: 1) answering phone calls 2) responding to emailed inquiries 3) actually turning up to the pre-arranged house viewing
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Apr 04,2012
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By: 'Furious'
Apr 04,2012
9 people found
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After living in a terraced house for 8 years during which time we reguarly replaced occupants our existing letting agent sold out to Cheffins. Oh dear. We are now treated like scum rather than the customer. We have found a replacement to minimise the disruption but all they do is create barriers - inflated fees that have no explanation, impossible guarantor demands and utter incompitence in dealing with simple exchange of information. They have been given 6 six weeks and a totally viable can...
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Areas covered
  • CB1
  • cb2
  • cb3
  • cb4
  • cb21
  • cb22
  • cb23
  • cb24
  • sg8
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £425,000
  • Max: £1,375,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 2 3 5 1 0 0 0 2
Richard Freshwater - upload your photo Richard Freshwater
 4 reviews

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Lauren King - upload your photo Lauren King
 1 reviews

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Carlie Ford - upload your photo Carlie Ford
 2 reviews

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Sarah - upload your photo Sarah
1 reviews

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Hayley - upload your photo Hayley
1 reviews

About Hayley No description set View full profile
Ben - upload your photo Ben
1 reviews

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Last updated at 10:51 AM 12/04/2017 by Michael Donnelly

Complaints Procedure

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Last updated at 10:51 AM 12/04/2017 by Michael Donnelly

Awards won by Cheffins, Cambridge CB1 7EA

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: 10:00 - 01:00

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