Cheffins - Cambridge, CB1

23 reviews 3.6/5 rating
  • 79% valuation accuracy
  • 65% recommend
  • 82% fee satisfaction
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    Richard Freshwater
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    Lauren King
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    Carlie Ford
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    Sarah
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    Hayley
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    Ben
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    Lucy T
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    Christina Ballands
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    Lucy Tuck
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    Elizabeth Goose
Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s Place. Cheffins also provides a unique and innovative approach to marketing coupled with our friendly and professional team achieving exceptional results for our clients.
Cheffins

Clifton House, 1-2 Clifton Road Cambridge
Cambridgeshire
CB1 7EA

01223 213 666
Website not available

Properties for Sale
Properties to Rent

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“ Very pleased... ”

May 18,2018
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Elizabeth Goose
By: 'NowinYork'
May 18,2018
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Very pleased with the way the sale was handled, very efficient, effective and seemed very fair to the prospective buyers as well - would definitely recommend this team - took under two weeks to sell for over asking price. Can't see if Michael Donnelly ...
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Comment on agent fees
Fees were lower than others and watching them work, felt they definitely earned them!
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“ Mixed overall disappointing... ”

May 16,2018
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By: 'AnnaR'
May 16,2018
1 people found
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This review is from a Vendor point of view. Cheffins have a reputation as being aggressive for their clients so we knew purchasing through them wouldn't be a breeze, but we were met by a lot of, what felt like, deliberately obstructive behaviour. Lauren ...
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“ Very helpful, knowledgeable and friendly.... ”

Mar 23,2018
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Lucy Tuck
By: 'Janet and John B'
Mar 23,2018
0 people found
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Very satisfied with Cheffins both in their Letting Service and as Selling residential Service. Would definitely recommend them. Would like to thank Helen Petit and Lucy Tuck for their excellent service....
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Comment on agent fees
Very good
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Dec 20,2017
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Christina Ballands
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Lucy T
By: 'AV+CV'
Dec 20,2017
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Christina has been extremely helpful and responsive during the whole process, ensuring that it went as smoothly as possible. We also received god advices during the negotiations from the agency. And good support from Lucy too when Christina was out of the office. Many thanks ...
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Nov 27,2017
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Lauren King
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Carlie Ford
By: 'B.V.L'
Nov 27,2017
1 people found
this helpful
The property I was selling was quickly surveyed and a valuation given. The photography of the property was well done and demonstrated its full potential. It was quickly and professionally advertised. Potential buyers were shown around the property and a buyer was soon secured. I ...
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Comment on agent fees
A fair fee was negotiated and fixed at the beginning of the process.
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Nov 24,2017
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Christina Ballands
By: 'Mr&MrsM'
Nov 24,2017
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We are extremely grateful for all of the help and support that Lauren and Lucy offered during the sale of our property....
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Nov 22,2017
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Lauren King
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Lucy T
By: 'DDFP'
Nov 22,2017
1 people found
this helpful
From the initial contact to request a valuation to the handing over of the Keys on exchange I was extremely satisfied with all aspect of the staff at Cheffins. They were very professional in all dealings with us. We were in sometimes daily contact and ...
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Comment on agent fees
As agreed by us at the commencement of the procedure
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Nov 06,2017
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Lucy T
By: 'LB'
Nov 06,2017
1 people found
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Very pleased with service from Cheffins. Their valuation was spot on, proving that they know the market and thereby generating lots of interest and viewings. Special mention goes to Lucy who was always available and provided reassurance during the process of selling our property....
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Comment on agent fees
Fair rate.
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Sep 18,2017
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By: 'KS'
Sep 18,2017
0 people found
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Cheffins were instructed to sell our Cambridge house in July 2017. I found the initial market appraisal by Michael to be both honest and accurate, based on sound knowledge and extensive experience of the local area. When the property went to market, I thought that Cheffins ...
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Comment on agent fees
I thought the fees were as expected for the area.
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Sep 15,2017
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Hayley
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Ben
By: 'Clare'
Sep 15,2017
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Fantastic service, very professional, always on time to give viewings, always clear and friendly. Easily the best estate agents in town from a prospective renter's point of view....
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Sep 12,2017
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Sarah
By: 'Bigemill'
Sep 12,2017
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We moved from the United States and started looking at properties to let throughout Cambridgeshire. The first property was a Georgian plantation home that was a bit outside of our budget and likely had a large monthly utility bill that we were not comfortable with. ...
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N/A
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Aug 24,2017
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By: 'Rebecca'
Aug 24,2017
1 people found
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Cheffins were our preferred lettings management team. Never again! They do not communicate with you, do not offer advice nor do they want to upset the tenant when the tenant has breached their lease. Absolutely useless team! Angie was difficult to get hold of, constantly ...
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Comment on agent fees
Excessive for the little work they actually do!
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Aug 09,2017
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Richard Freshwater
By: 'Anna Walding'
Aug 09,2017
0 people found
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Cheffins sold our house in June 2017 and we were very impressed with the service provided. The house was marketed really well leading to dozens of viewings over the first weekend and week, and a number of offers, which were communicated the same day. Richard Freshwater ...
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Comment on agent fees
The fees were very reasonable and on a sliding scale so if a bigger sale was achieved, we paid a slightly higher percentage
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Jun 27,2017
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Carlie Ford
By: 'Logan Homes Limited'
Jun 27,2017
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Cheffins marketed and agreed sales on a development of 6 properties in Great Wilbraham for Logan Homes Limited. Carlie Ford provided a fantastic service on all sales keeping us informed of progress throughout A great job and thank you to all the team involved....
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Comment on agent fees
Very reasonable for the work and effort put in
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Jun 07,2017
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Carlie Ford
By: 'John and Wendy'
Jun 07,2017
0 people found
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Carlie Ford and colleagues Lucy and Claire were very hardworking and supportive throughout the whole process. It was a complicated transaction but thanks to Carlie negotiating further up the chain we were able to complete on our purchase close to the date we had wanted. ...
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Comment on agent fees
Richard Freshwater gave a very confident valuation for our sale and said he would reduce Cheffins' fee if that price wasn't achieved. In the end it was necessary to accept a lower offer but Richard was true to his word and reduced the fee to a very reasonable level.
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May 02,2017
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Lauren King
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Richard Freshwater
By: 'MARY'
May 02,2017
0 people found
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Richard Freshwater advised carefully and considerately on an appropriate marketing strategy designed to attract many viewings and to achieve a strong price. Once I had decided to proceed, a top quality brochure was prepared, and viewings quickly followed. Lauren King was excellent in the way ...
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Comment on agent fees
About standard - certainly lower than some competitors. I think Cheffins earned their money!
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Apr 26,2017
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By: 'unhappy tenant'
Apr 26,2017
2 people found
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Absolutely disgusting service! DO NOT RENT FROM THESE!!! Very fast to contact when asking for money, yet try asking for remedial works to be done. TOTAL waste of time, never comply, will leave you in unhealthy conditions, month after month after month! As per other ...
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Comment on agent fees
Bad
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Mar 28,2017
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By: 'Phil McDiarmid'
Mar 28,2017
0 people found
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Since moving my properties over to Cheffins. I am been very impressed with the professionalism and local knowledge of the lettings market within Cambridge. Once my other properties become available I will be without hesitation moving them over to Cheffins....
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Comment on agent fees
Very competitive
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Dec 05,2014
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Richard Freshwater
By: 'Burns'
Dec 05,2014
10 people found
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Cheffins were employed to sell my house, this they did, however, I did the only viewing and 2 days after the viewing we still had not heard from them. I telephoned and found we had an offer. After this offer was accepted, Cheffins dropped off the ...
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What agent could do to change your mind?
Reply to complaint, reply to emails, explain the bad service
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By: Cheffins
Dec 12, 2014
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We are very sorry to hear you feel this way as we try to offer the highest standard of service to all our clients. We were pleased to be able to sell your house within 8 days of it going on the market unfortunately, we were not involved in the upward chain and so were not able to advise you. The team have been in contact regarding your concerns and we hope to be able to resolve these as soon as possible. ...
Oct 16,2013
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Richard Freshwater
By: 'Dante'
Oct 16,2013
10 people found
this helpful
This branch was absolutely useless. From a extremely beautiful and well-finished house in a perfect location they have managed less than 5 booking in 4 weeks and the people showing the house, we later found out, do not even know many of the features (including an attic ...
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Sep 18,2013
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By: 'NO2CHEFFINS'
Sep 18,2013
11 people found
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I have rented from many agencys in Cambridge and Cheffins are by far the wosrt i have come across. When we moved in the house was not cleaned as prommised. After a couple of months things started to go wrong. The house flooded twice due ...
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Sep 22,2012
Minithumbdown
By: 'ekatemari'
Sep 22,2012
11 people found
this helpful
Easily the worst agents, or indeed perhaps the worst any-sort-of-organisation, I have ever had the misfortune to deal with. I first encountered Cheffins three weeks ago, when I walked into their central Cambridge office and arranged a viewing for that very afternoon. Following a confirmation ...
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What agent could do to change your mind?
The agent could have changed my mind by: 1) answering phone calls 2) responding to emailed inquiries 3) actually turning up to the pre-arranged house viewing
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Apr 04,2012
Minithumbdown
By: 'Furious'
Apr 04,2012
11 people found
this helpful
After living in a terraced house for 8 years during which time we reguarly replaced occupants our existing letting agent sold out to Cheffins. Oh dear. We are now treated like scum rather than the customer. We have found a replacement to minimise the disruption but ...
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Areas covered
  • CB1
  • cb2
  • cb3
  • cb4
  • cb21
  • cb22
  • cb23
  • cb24
  • sg8
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £425,000
  • Max: £1,375,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 2 3 11 1 1 1 0 2
Richard Freshwater - upload your photo Richard Freshwater
 4 reviews

About Richard No description set View full profile
Lauren King - upload your photo Lauren King
 3 reviews

About Lauren No description set View full profile
Carlie Ford - upload your photo Carlie Ford
 3 reviews

About Carlie No description set View full profile
Sarah - upload your photo Sarah
1 reviews

About Sarah No description set View full profile
Hayley - upload your photo Hayley
1 reviews

About Hayley No description set View full profile
Ben - upload your photo Ben
1 reviews

About Ben No description set View full profile
Lucy T - upload your photo Lucy T
 3 reviews

About Lucy No description set View full profile
Christina Ballands - no image available Christina Ballands
Sales negotiator 2 reviews

About Christina No description set View full profile
Lucy Tuck - upload your photo Lucy Tuck
 1 reviews

About Lucy No description set View full profile
Elizabeth Goose - upload your photo Elizabeth Goose
 1 reviews

About Elizabeth No description set View full profile

Fees

No fees set.
Last updated at 10:51 AM 12/04/2017 by Michael Donnelly

Complaints Procedure

No procedure set.
Last updated at 10:51 AM 12/04/2017 by Michael Donnelly

Awards won by Cheffins, Cambridge CB1 7EA

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: 10:00 - 14:00

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