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    Nanak Singh
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Chase Evans

5 Harbour Exchange, Harbour Exchange Square London
Greater London
E14 9GE

020 7510 8430

Nov 17,2015
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Nov 17,2015
1 people found
this helpful
Erol Hussein was an absolute nightmare to deal with. I have never known one to be so unresponsive to emails or phone calls. It would take well over a few days for him to reply, sometimes even weeks. When we would call, his secretary would often say that he was unavailable and that he would call back. No return call was ever done. It seemed that only if we were to complain about him would he then reply to emails. Or if we would go around him, asking other more reliable employees like Kezia Fauche...
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What agent could do to change your mind?
I think one MAJOR thing Erol could have done to improve is be more available to his clients. I understand that it is possible he simply just has too much to do. If this is the case, hire another Contract Renewal Agent to help him out because this standard is unacceptable.
Comment on agent fees
As mentioned above, we were charged for contract modification but the contract was never modified.
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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100% customers were satisfied with fees % accuracy of agent's valuations
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