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No description for branch.
Chase Evans

320 Westferry Road Canary Wharf, London
Greater London
E14 3QL

020 7510 8444

Nov 01,2016
Minithumbdown
By:
Nov 01,2016
0 people found
this helpful
Chase Evans are utterly incompetent and dishonest -I would give 0 stars if I could. Initially helpful, as soon as I paid a reservation deposit the staff became unresponsive at best, and otherwise rude and disrespectful. I cannot express enough how I regret getting involved with them as it has been a constant battle after another. The amount of stress and anger they have caused me and my landlord they should be banned from the market -I am frankly shocked a corporation like this is still allow...
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Comment on agent fees
Fees very high, none of it deserved as they create nothing but hassle, difficulties and obstacles
Was this helpful? Yes
Jul 18,2016
Minithumbdown
By:
Jul 18,2016
0 people found
this helpful
Complete joke of a company My flat has mold behind washing machine from day one and is not fixed after 3 months Bedroom window stuck and all i get every week is a new property manager that does nothing Lies, never call back, if u ask for a senior manager to speak suddenly the person you were looking becomes available to speak haha...
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Comment on agent fees
Horrible and undeserved
Was this helpful? Yes
Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
this helpful
All the staff from Chase Evans were really helpful when we were looking for a place in London. Reisse Morrison ( who personally helped us) is a person that you can simply count on and trust when it comes to finding a place to live. I felt that I had a really good friend helping out and this is what makes him stand out! His true interest and support , as well as professionalism, was exceptional! I would without a doubt go back to him in order to look for another place in the future. We could...
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Was this helpful? Yes
Feb 17,2016
Minithumbdown
By:
Feb 17,2016
3 people found
this helpful
Totally unethical and unprofessional. After only renting less than a month I was told the landlord wanted to sell. I had a constant stream of traffic for about 6 months afterwards and the landlord never did sell during my tenacy. I had initially said I would renew my lease but the rent had increased to over 11% which was robbery considering many apartments in my block were below this amount. The apartment one floor below me was on the market less than that! I decided I did not really like the ...
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What agent could do to change your mind?
Overpriced and unjustifiable
Comment on agent fees
Overpriced and unjustifiable
Was this helpful? Yes
By: vetngo
Jul 14, 2016
View all comments (1)
Omg I am in exactly the situation - we were informed that the landlord wanted to sell and then 2 days later they took new tenant to view our flat to rent. Anneka was our property manager as well! We are moving out now but they have just sent us the inventory check out and it looked very unfair. Do you mind sharing a bit more about how to raise the dispute and get your deposit back? Can you please drop me an email at jeffmoore129@gmail.com. Thanks a lot and very much appreciated your help!....
Jan 28,2016
Minithumbdown
By:
Jan 28,2016
3 people found
this helpful
Unprofessional. Continuous change of personnel. Repeated overcharging of repairs. Over promise under deliver. We let Chase Evans manage our flat. They promised me GBP330 per week if we switch to them. At the end we got GBP300. The tenants they found tend to vacate fairly quickly even though the location is very near Canary Wharf. Also, they kept making expensive repairs without giving me several competitive quotes and expect me to pay. Tenant has also complained about Chase Evans' service....
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What agent could do to change your mind?
I'm ok to pay 10% + VAT provided the service is good!
Comment on agent fees
I'm ok to pay 10% + VAT provided the service is good!
Was this helpful? Yes
Oct 23,2015
Minithumbup
By:
Oct 23,2015
7 people found
this helpful
Shay is a very good staff with friendly service and thoughtful. I feel quite delightful through the rental process with him....
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Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
8 people found
this helpful
I was pleased to work with Shay. All required information, assistance was provided quickly, in the result we have concluded a tenant agreement very fast. Thank you for your job....
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Was this helpful? Yes
Sep 02,2015
Minithumbup
By:
Sep 02,2015
13 people found
this helpful
Very intelligent agent, so helpful, always smiling and want to find a great property for you as soon as possible! Highly reccomended!...
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Was this helpful? Yes
Jul 28,2015
Minithumbup
By:
Jul 28,2015
13 people found
this helpful
When we first spoke to him, Shay told us about a new property just about to come on the market that was perfectly suited to our requirements. He organised a viewing the very same day when we called him. He was very friendly and approachable and helped us speed up the whole process. Thanks to him and Svetlana, the process was quick and simple. We are very pleased with the quality of service that we have received from Shay and we would not hesitate to recommend him to any of our friends who are lo...
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Comment on agent fees
Moderate fees, in line with the market.
Was this helpful? Yes
Jul 13,2015
Minithumbup
By:
Jul 13,2015
12 people found
this helpful
The level of service offered by Shay and his colleagues is excellent! We are glad that we secured this property through Chase Evans. Pretty much everything went smoothly....
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Was this helpful? Yes
Jun 08,2015
Minithumbup
By:
Jun 08,2015
12 people found
this helpful
I know we have to read the entire documents provided by the agents however please understand even we don't get time at times to read fully (as we are moving in to one house to other), also we reach out to LET AGENTS because we know they are trust worthy and reliable also assuming that they will explain us certain vital points make us understand......such as payment .... with regards to the payment (‚£ 3,368.67 ) i was holding money waiting for them to call me and ask for the payment how...
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Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
2 people found
this helpful
I know we have to read the entire documents provided by the agents however please understand even we dont get time at times to read fully (as we are moving in to one house to other), also we reach out to LET AGENTS because we know they are trust worthy and reliable also assuming that they will explain us certain vital points make us understand......such as payment .... with regards to the payment i was holding money waiting for them to call me and ask for the payment however later i realised tha...
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Was this helpful? Yes
Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
I used Chase Evans to find a rental property for myself and my boyfriend and our experience was great from the get go. On the first call Stephanie went through some property ideas and found one that met our needs, though it was a little over our budget. It was a nice change from other agencies that just took my details and said they'd come back to me (and often didn't till some weeks later). We arranged a viewing for that same week and she was on time and answered all our questions in a professi...
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Comment on agent fees
During the househunt process I spoke to ~4 agencies and the fees charged by Chase Evans were the lowest
Was this helpful? Yes
Jan 29,2015
Minithumbdown
By:
Jan 29,2015
4 people found
this helpful
My company leased a brand new property from chase Evans. It has a big balcony with gorgeous views of the Thames. The problem is chase Evans never gave me a balcony door key when I moved in. I contacted them the next business day about this. I didn't get a response for over 2 weeks and when I did they said that they would try track it down. I regularly contacted them about this issue and then 4 months later they eventually replied to me saying that they had given it to me and asked me to change t...
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Was this helpful? Yes
Dec 01,2014
Minithumbup
By:
Dec 01,2014
2 people found
this helpful
I rented a flat through Chase Evans Docklands office. The overall impression was very good, it was my first contact to a letting agent in the UK as I have been recently moved over. They were very flexible regarding the viewing appointments and the office times to come by and sign the documents. That made it easier to me due to my working hours. All of them were very friendly and service orientated. I've had contact with Danny Tang, Kezia Faucher-Rand and Adam James. I would definitely go to them...
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Comment on agent fees
I\'m not familiar with the fee structure of letting agents in the UK but compared to 2 other letting agents the fee they are asking for seems to be absolutely in line.
Was this helpful? Yes
Nov 21,2014
Minithumbup
By:
Nov 21,2014
0 people found
this helpful
I was on a short time scale to find a suitable flat for my son to stay in that quiet, close to the university and in a safe location. Christopher Daniel listened closely to our needs and showed us a number of options. We were able to find a flat that is both safe, quiet and within a few minutes walk from my son's university. My son is now settled and I am happy that he is in a safe location. Christopher was supportive and most helpful in every step of our move from giving advice to how best...
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Comment on agent fees
A good price for a nice appartment.
Was this helpful? Yes
Oct 31,2014
Minithumbdown
By:
Oct 31,2014
1 people found
this helpful
We tried to let a property through Chase Evans in docklands. We liked the place and they seemed very friendly in person. We were told at the time that we were dealing with a very friendly local landlord that would be quite flexible to our inquiries of getting the property less furnished than it was. It took Tristan almost 6 days to get back to us. Then we were told we were dealing with an overseas Chinese landlord that was not flexible with the furnishings and they had to communicate wi...
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What agent could do to change your mind?
Been more up front with correct information and keep us in the loop rather than making us wait so many days before we found out important information.
Comment on agent fees
250 holding fee to take the place off the market. Most places ask for 500.
Was this helpful? Yes
Sep 03,2014
Minithumbdown
By:
Sep 03,2014
1 people found
this helpful
Terrible. Do you know the carachteristic Salesman everyone has in mind? Here you are: so kind before you pay, absent and careless right after you sign. We should have noticed that when they let us waiting for 1 hour the first day, did not turn up when we first went to the agency to speak with the manager. The agent lied since the beginning, saying furniture and television were included but after moving in, we discovered were not there. Whenever we had problems they were able to disappear. ...
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What agent could do to change your mind?
Just don't lie to people. Do a proper customer service. Don't "*" people's money. People talk, it can't continue forever. Signals like tenants turnover should highlight that the service is very poor. Customers feel they got a scam.
Comment on agent fees
Absurde. Charged ‚£400 + for the end of tenancy cleaning.?! plus many other expenses billed for no reason. Plus ‚£500 + paid at the beginning? Plus ‚£200 for 10 light bulbs? Is it reasonable?
Was this helpful? Yes
Aug 20,2014
Minithumbup
By:
Aug 20,2014
0 people found
this helpful
I am truly thankful to Nikki, she was so dedicated to ensuring that our referencing was fully completed in order for our move to our beautiful new flat that Chase Evans has helps us find. It has been a true pleasure to communicate with her and know that we are in safe hands. Nikki dealt with us in such a professional and friendly manner; which has reflected so positively on the entire experience, I would gladly recommend Chase Evans to other friends which are now looking for properties. ...
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Was this helpful? Yes
Aug 03,2014
Minithumbdown
By:
Aug 03,2014
2 people found
this helpful
Phone jack does not work, but I was told that this was a BT problem. Storage room and bathroom furniture contain debris and left-behind items which prevent full use of the facilities. Security answer phone does not work. Washing machine contains rust and discoloured my clothing. Problems with window fittings, not bolted properly. Cable TV installers said a tree was preventing cable reception. Reporting all of these complaints numerous times, no rectifying action has been taken to date. Answers I...
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What agent could do to change your mind?
The agent could have taken swift corrective action instead of sending me on a wild goose chase.
Comment on agent fees
Fees were taken for agent\'s troubles, but services stopped the moment the flat was handed over.
Was this helpful? Yes
By: LGans316
Aug 06, 2014
View all comments (1)
Never give up mate. These cowboys have to be taught a lesson. I really hope the next Government can do something to protect private tenants from bad agents / landlords and vice versa.....
Apr 30,2014
Minithumbdown
By:
Apr 30,2014
1 people found
this helpful
Let a property through this agents and I must confess there service and value creation is appalling. I was lied to a number of times and only came to realise that once you have paid your rent to them do could care less of what the tents thoughts or experiences are. I moved in and was never clearly told the flat did not come with parking - I have incurred parking tickets on a number of occasions as a result - when I brought this to their attention Chase Evans simply said there was nothing they co...
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What agent could do to change your mind?
Could have been honest and advised that the flat did not come with parking
Was this helpful? Yes
Feb 15,2014
Minithumbup
By:
Feb 15,2014
0 people found
this helpful
I would like to say a big thank you to Chase Evans for helping em move in to my lovely new home and a big thank you to Shahid for helping me move in so quickly 3 day turn around time and also Adam the branch manager who has been a real star too....
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Was this helpful? Yes
Feb 14,2014
Minithumbdown
By:
Feb 14,2014
3 people found
this helpful
Showed up an hour late during check-in. Flat was cleaned 2 days after we moved in. Of course, it was not professionaly cleaned. We professionally cleaned the flat during check-out to avoid any unpleasant experience. Charges £120 for checkout. Don\'t know why they should charge the tenants when it is them who want to conduct the checkout. Tried to charge £280 to replace bathtub side board that was damaged by the contractors sent by them to investigate a water leak. We had to follow...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
By:
Dec 11,2013
1 people found
this helpful
Excellent service. Completely dispelled any preconceptions I may have had about Estate Agents. I found the staff, particularly Nick Barber, pleasant, enthusiastic and knowledgeable for both the housing market I was involved in buying in, as well as the economic market place. The staff were always available to discuss my ongoing purchase and were supportive during a difficult period, always going the extra mile to work on my behalf. They made a stressful experience as easy as possible for m...
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Was this helpful? Yes
Dec 05,2013
Minithumbdown
By:
Dec 05,2013
5 people found
this helpful
They are quite good while taking the tenancy with reasonable commission..but as mentioned by many here they try to rob as much deposit as possible for Petty issues..using their Inventory tactics.....
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Was this helpful? Yes
Dec 05,2013
Minithumbup
By:
Dec 05,2013
0 people found
this helpful
Want to say what a pleasure it was to work with Chase Evans. It was a very fast turn around time i had to move ASAP and i would like to give a big thank you to Shahid for all his help and support to move us in....
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Was this helpful? Yes
Nov 28,2013
Minithumbup
By:
Nov 28,2013
0 people found
this helpful
The guys from Chase Evans have been excellent, in particular Jonathan Waring. I had a choice of three identical flats to consider in the same building. Jonathan was the first to negotiate the best deal for me that also satisfied the vendor. He also kept tabs on the process and made sure all legal steps and the necessary paper work were taken care of. It was refreshing to see an experienced professional in a market where so many agents are fly-by-night chancers. Jonathan\'s collegue Reiss Braniff...
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
Excellent service. Completely dispelled any preconceptions I may have had about Estate Agents. I found the staff, particularly Nick Barber, pleasant, enthusiastic and knowledgeable for both the housing market I was involved in buying in, as well as the economic market place. The staff were always available to discuss my ongoing purchase and were supportive during a difficult period, always going the extra mile to work on my behalf. They made a stressful experience as easy as possible for m...
read full review
Was this helpful? Yes
Nov 20,2013
Minithumbdown
By:
Nov 20,2013
3 people found
this helpful
This estate agent are the worst company I have ever dealt with. They lie in order to make their commission and do have no respect for people. I have lived in London for ten years and never had an moving experience like it. We had HUGE problems with mold and told them about it from the beginning. They wouldn\'t fix it and when we moved out and tried to charge us £800. Luckily I had kept all my emails proving we had the mold from the start - nice try. They also told us we had parking when we...
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Was this helpful? Yes
Nov 11,2013
Minithumbdown
By:
Nov 11,2013
4 people found
this helpful
Try to avoid this agency if possible. They rob you where possible. When you need help from their maintenance department - they unreachable, they are available when they want to get ridiculous amounts from you...
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Was this helpful? Yes
Areas covered
  • E14
  • Docklands
  • E1
  • City
  • E16
  • Canary Wharf
  • N7
  • E3
  • SE10
  • SE1
  • SE13
  • E20
  • SE17
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 69% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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From Landlords From Tenants From Vendors From Buyers Other
1 1 23 21 3 0 7 0 0 1
Nanak Singh - upload your photo Nanak Singh
3 reviews

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Nick Barber - upload your photo Nick Barber
7 reviews

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George Collins - upload your photo George Collins
3 reviews

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Monty Freeman - upload your photo Monty Freeman
2 reviews

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TJ  Juttla - no image available TJ Juttla
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Benjamin Kelly - upload your photo Benjamin Kelly
1 reviews

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Shahdid  - upload your photo Shahdid
4 reviews

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Emma Hazalwood - upload your photo Emma Hazalwood
0 reviews

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Malvina Haxhiju - upload your photo Malvina Haxhiju
1 reviews

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Claire Platt - upload your photo Claire Platt
1 reviews

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Ian Ruffle - upload your photo Ian Ruffle
0 reviews

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Hana Winklerova - upload your photo Hana Winklerova
1 reviews

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Nikki Jewitt - upload your photo Nikki Jewitt
1 reviews

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Tristan Anderson - upload your photo Tristan Anderson
1 reviews

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Stephanie Allan - upload your photo Stephanie Allan
2 reviews

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Christopher Daniel - upload your photo Christopher Daniel
1 reviews

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Kezia Faucher-Rand - upload your photo Kezia Faucher-Rand
3 reviews

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Danny Tang - upload your photo Danny Tang
1 reviews

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Shay Hoque - upload your photo Shay Hoque
7 reviews

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Svetlana Gavalcova - upload your photo Svetlana Gavalcova
2 reviews

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Angela Byrne - upload your photo Angela Byrne
1 reviews

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Reisse Morrison - upload your photo Reisse Morrison
1 reviews

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Last updated at 4:37 PM 08/11/2016 by Adam

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Last updated at 4:37 PM 08/11/2016 by Adam

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