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    Chelsea Ryan
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    Kristian Fitchett
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    David Pullen
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    Nick Simpson
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    Jake Kelsall
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    Myles Moloney
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    Lorenc Denizi
Twickenham is a unique place to live, rich in history, beautiful landscapes and offering a strong family focus and palpable community spirit which goes towards this borough being consistently ranked as one of the safest boroughs in London. The combined years of Estate Agency experience in my office surpasses 80 years. We are the experts in the area, having a team that grew up in Twickenham and who now have their own families growing up in the area only proves that this is an excellent place to l Read full description...ive and work. I personally have worked for Chase Buchanan since 2002 and have seen my team grow and develop into hard working individuals who are proud to work for me, in one of Chase Buchanan’s award winning offices. Pop in for a chat to discuss your property needs and see why we are the market leaders in Twickenham" Nick Simpson - Branch Manager
Chase Buchanan

4 York Street Twickenham
Middlesex
TW1 3LD

020 8744 0101

Nov 21,2016
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Nov 21,2016
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Kristian did a great job keeping our buyers informed as we hunted for our perfect house to move to, which took far longer than we anticipated. Knowing our buyers were kept happy ensured we could focus on the search and not worry about other parts of the chain....
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Excellent value for access to a team of full-time staff with no weekend-only employees.
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By: Chase Buchanan
Dec 02, 2016
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Thank you for your review, we are very pleased to hear that you found Kristian so supportive and hope you are enjoying your perfect home.....
Nov 18,2016
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Nov 18,2016
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Chelsea was excellent in helping us secure great tenants. She called me every few days with updates and was always positive, helpful and thorough....
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Comment on agent fees
they are competitive
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By: Chase Buchanan
Nov 18, 2016
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Hi Georgina, Thanks for your lovely review for Chelsea, we are delighted she found your tenants for you and that you are very happy with her service.....
Nov 08,2016
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Nov 08,2016
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I have just used Chase Buchanan, Twickenham for both the sale of my house and the purchase of a new flat in the past few months. I also used Chase a few years ago, so this time round there was no question about using them to sell my property and really happy they found new new place also. Myles and Jake were my main contacts and really easy to get on with and also knew their stuff. The rest of the team were always on hand to cover during holidays or if they were out on viewings - so my questions...
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Comment on agent fees
Good fees and you get a great service for the fees you pay
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By: Chase Buchanan
Nov 18, 2016
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Hi Louisa, Thanks for your lovely comments about Chase Buchanan, Twickenham office. We are really pleased to know how positive your experience was and that this is the second time you have used Chase Buchanan and recommended us to your friends.....
Sep 28,2016
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Sep 28,2016
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This was the first time we were renting a flat long term, and found a lovely little one in Twickenham thanks to Chase Buchanan. All in all was pleased with the service, a few hiccups (the main one being when we received a call saying we could not rent and no longer had the flat, but after a call back and a few chats this was soon sorted) but nothing that couldn't be worked through. Replies to emails and phone calls came quickly. Now we are in the flat and the concierge service is also prompt and...
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Comment on agent fees
A bit expensive, but so is everywhere else nowadays.
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Sep 28,2016
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Sep 28,2016
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We honestly can't rate Chase Buchanan highly enough. We set up several viewings over three days and as soon as we met with the CB agent, Lorenc, on the first day, we cancelled our other viewings. He had really taken into account exactly what we were looking for and didn't push the hard sell on anything outside of our budget. The office always responds quickly and we have now met the landlord they represent, and he is lovely too!...
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Comment on agent fees
We did find the fees a bit steep as they don't exist at all in Dublin, but it seems they're about normal for London.
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Aug 15,2016
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Aug 15,2016
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Fantastic service from consummate professionals who destroy the stereotype of estate agents. Fees were the best around, the estimate was spot on and the property sold to the first buyer for asking. Couldn't be happier....
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Jul 19,2016
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Jul 19,2016
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Lucy has been instrumental in getting the sale over the line. I've found Lucy extremely easy to deal with, very knowledgeable and is always there to answers questions and deal with arising issues. I would recommend Lucy any day of the week. Mark Hurst....
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Jul 12,2016
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Jul 12,2016
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Delighted with the speed and efficiency demonstrated by Nick and the team to get the right people to come and view my property. Also the feedback from the office re each of the viewings was quickly supplied, in writing and was very informative. My only concern was that on the penultimate day of a difficult exchange process, my sales contact had their day off (not an issue) but the team in general did not cover for my sales contact as well as they should, leading to complaints from my vendors es...
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Comment on agent fees
Very fair
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Jun 17,2016
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Jun 17,2016
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We bought through CB and despite having a particularly traumatic sale Kristian was brilliant in helping us manage our purchase and ensure that all parties were fully informed at all times. If only Kristian could've managed our sale too...! An exemplary and very personal service. Thank you....
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n/a
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Jan 18,2016
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Jan 18,2016
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We were very glad we chose C-B to handle our sale. Lucy was excellent at keeping us calm! At one stage it looked like things might fall through and we really appreciated how things were dealt with to keep the sale on track. Communication was very good....
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Comment on agent fees
Seemed fair.
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Dec 23,2015
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Dec 23,2015
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Great and speedy service from start to finish. I would use again and recommend them to all. Excellent Thanks Keith...
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Dec 01,2015
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Dec 01,2015
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Chase Buchanan in Twickenham have worked hard at the process of getting my property sold. They have always been helpful and courteous and prepared to go the extra mile. They dealt well with some of my queries and anxieties on my purchase and very generously paid for the legal work needed to get a lease extended on my purchase which expedited my sale by way of keeping my purchasers from withdrawing their offer. They communicated well with me and my purchasers and always found time for me when I p...
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Comment on agent fees
The fee was very competitive
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Oct 16,2015
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Oct 16,2015
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I cannot praise David and the team at Chase Buchanan enough. They were professional, courteous, trustworthy and patient when I was not. I would recommend them to anyone, to sell or buy through. At times in the buying process we felt the pressure was on and it was a huge help to have such great estate agents to advise and re-assure us. All in all, I can't think what else they could have done better...
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Sep 08,2015
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Sep 08,2015
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We've recently completed our property purchase through chase Buchanan and couldn't be happier with them. Went from offer to completion in 10 weeks despite being in a 4 link chain. Kristian was great throughout the process, and really helped move the chain along to suit our timescales (we would've been without anywhere to stay if they hadn't!). He was always easily reachable and proactive with helping us resolve outstanding issues and communicating between the sellers and ourselves. And always ac...
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Aug 17,2015
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Aug 17,2015
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The team at Chase Buchanan were great to work with and helped me sell my property quickly. I am based in Australia, CB went beyond the call of duty to support me before and during the sale process. Thanks....
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Aug 15,2015
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Aug 15,2015
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From the beginning of our relationship with these agents ( we met Nick Simpson , the Branch Manager, first) we have felt absolutely confident with their professionalism in all aspects. The Sales Manager ( David Pullen) and his colleague ( Kristian Fitchett) worked tirelessly to manage the viewings and screen prospective buyers. During the frustrating period of awaiting exchange they even chased the buyers solicitors to ensure the exchange. The staff also, charmingly, managed me! I genuinely woul...
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Jun 29,2015
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Jun 29,2015
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I have been using Chase Buchanan for a few years to sell my properties and they have always been very professional, friendly and helpful. I would recommend to others who want an estate agent who shows integrity and professionalism....
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Jun 17,2015
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Jun 17,2015
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Initially i was considering self advertising. Thankfully, i didn't. I simply had no idea of just how many ups and downs there would be in selling a property. Not having lived in the area for a while, i knew that Chase Buchanan had a very good reputation. I asked them to view the property and provide a valuation, which they promptly did. Nick Simpson (the Manager) and i discussed my desire to potentially self advertise and after much consideration, i decided to advertise with him. He was courteou...
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Comment on agent fees
The 1.5% fee is middle of the market. 1% is achievable, some charge 2%. Whilst i would have liked to pay less in fees, i don't regret using Chase Buchanan. They were worth the money.
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Jun 07,2015
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Jun 07,2015
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A very pleasant experience. Extremely impressed with the professionalism and commitment from all at Chase Buchanan. From the beginning the team were engaged, interested and helpful with comments and suggestions. Once we had accepted an offer they endlessly chased all parties to tie up details and ensure that the process ran as smoothly as it could, both from our point of view, and I am hoping, the satisfied purchaser. Would highly recommend this team, particularly our direct contact - from prop...
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Jan 06,2015
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Jan 06,2015
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This was my third sales/purchase through Chase Buchanan and as before they were extremely helpful, efficient and kept me informed throughout the process. They worked hard to overcome any problems in the chain and were always available to answer questions - I wouldn't hesitate to use them again,....
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Oct 29,2014
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Oct 29,2014
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I started off the sale process of my house with a rather sceptical view of estate agents (mostly driven by generalised stereotypes), but was pleasantly surprised to be proved wrong. I dealt mostly with Kristian during my sale, and he was polite, very responsive, helpful and friendly. I had considered using an online agent, and I'll never know whether or not I made the best choice, but I am happy with the choice that I made, as Kristian made the process very manageable from my point of view....
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Oct 13,2014
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Oct 13,2014
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The service I received from CB during the sale process was excellent, particularly in its professionalism and the courtesy of its representatives. All my queries and questions were dealt with promptly and fully. I was particularly happy with way the online material for marketing was developed and the viewing day which was much less stressful than I anticipated. In short CB was a really pleasant firm to deal with and I would not hesitate to recommend them to others contemplating a sale....
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Comment on agent fees
Much clearer in details than other estate agents a approached.
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Sep 29,2014
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Sep 29,2014
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The agent was professional at all times. I was notified each time they needed access to the property and i was given scheduled times for viewings etc, they checked that this was ok with me first and it was carried out in a timely and courteous fashion. Confirmation of viewings were followed up by e-mail to me as this was something I asked them to, his helped me to remember. Selling a house can be stressful especially under difficult circumstances. I was kept informed of what was happening t...
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Sep 17,2014
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Sep 17,2014
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We had a positive experience start to finish. Staff were prompt, friendly and professional during viewings, and Kristian was consistently excellent following the acceptance of our offer. We really appreciated his helpfulness in granting access for tradesmen quotes. His communucation with us, our selling agent and our solicitor, as well as between us and the vendor was quick and clear. He helped at every opportunity, we couldn't have asked for more. We'll certainly favour Chase Buchanan should we...
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Sep 08,2014
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Sep 08,2014
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Adam was very helpful in speeding along our purchase. He was always available and eager to help. We highly recommend him and Chase Buchanan....
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Aug 28,2014
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Aug 28,2014
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Chase Buchanan was excellent in handling our first time purchase of a home in Twickenham. Without them the process would have been a lot more fraught. They had excellent advice regarding how to encourage the solicitors to meet deadlines, and facilitated an easy dialogue with the seller. They were also very professional in setting up viewings, and their website is very well set out and accurately displays properties for sale, along with true to life photos. I would not hesitate in using them aga...
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Aug 24,2014
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Aug 24,2014
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I had the house on the market with another agent for 13weeks chase buchanon had it for one week and sold it and we moved within 5weeks great service...
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Mar 28,2014
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Mar 28,2014
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We would not have been able to buy our house without Adam\'s knowledge & insight. He provided a fantastic service throughout and at all times was professional and friendly. We knew where we stood and felt that he was there to help us too (and not just the seller!). I would not hesitate to recommend his services and those of Chase Buchanan, by far the best estate agent in Twickenham!...
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May 11,2013
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May 11,2013
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We found the CB Twickenham service excellent. I have already recommended them to friends. Adam Silvester is an excellent agent and project manager who I found to be clear, efficient, helpful and pleasant at all times. Adam dealt with the offer and exchange process in a straight forward manner that we very much appreciated to the successful completion. Many thanks once again. We can\'t wait to move in. Phil Astley...
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Oct 29,2010
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Oct 29,2010
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We have only just taken up the full management service offered by Chase Buchanan, despite having had years of good service from the finding and basic letting section of the company. In the short time you have sorted our immediate plumbing and electrical problems and we have no longer have contact with our tenant - well worth the extra small percentage, a very efficient service!'...
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Areas covered
  • TW1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£115,500
  • Max: Β£856,000

Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 2 0 16 0 8 0 1 0
Chelsea Ryan - upload your photo Chelsea Ryan
10 reviews

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Kristian Fitchett - upload your photo Kristian Fitchett
9 reviews

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David Pullen - upload your photo David Pullen
7 reviews

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Nick Simpson - upload your photo Nick Simpson
6 reviews

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Jake Kelsall - upload your photo Jake Kelsall
2 reviews

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Myles Moloney - no image available Myles Moloney
Senior Negotiator
1 reviews

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Lorenc Denizi - upload your photo Lorenc Denizi
2 reviews

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Last updated at 2:01 PM 28/07/2016 by Fiona Oakley

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Last updated at 2:01 PM 28/07/2016 by Fiona Oakley

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