Chase Buchanan - Twickenham Lettings, Twickenham, TW1

45 reviews 4.7/5 rating
  • 88% valuation accuracy
  • 89% recommend
  • 92% fee satisfaction
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    Chelsea Ryan
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    Aiden Lynch
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    Caroline Fry
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    Chelsea Ryan
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    Lorenc Denizi
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    Chloe
Let us Let your property! With a huge database of tenants looking to live in Twickenham coupled with over 20 years Estate Agency experience in our office, Chase Buchanan, Twickenham is the best equipped office in the area to Let your property. Achieving record rental prices for our Landlords, my ARLA qualified office not only has outstanding knowledge of the local area but are also constantly kept up to date on rental legislations ensuring you, as a Landlord are legally covered by our approved r Read full description...ental contracts. If you are looking to let out your property, or are looking for a great property to rent, we aim to make your move as straightforward and stress-free as possible. Pop in for a coffee and a chat Aiden Lynch - Lettings Manager
Chase Buchanan

122 Heath Road Twickenham
Middlesex
TW1 4BW

020 8744 2111
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Sep 14,2017
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Chloe
By: 'Bea'
Sep 14,2017
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Absolutely shocking as property managers. We had endless issues with our property from damp, peeling wall paper, broken fixtures and no white goods. It took forever for them to respond to an email and over 3 years to get any of the maintenance done. They work only on behalf of their landlord and couldn't give a monkeys about the tenant. Worst Lettings agent I have ever felt with....
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Comment on agent fees
In line with others in the area
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By: Chase Buchanan
Sep 15, 2017
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We are sorry to hear of the issues you have experienced with your rental property. As a company we always strive to give the best customer service as possible, we would like the opportunity to discuss this matter further with you. Please contact us directly at concierge@chasebuchanan.london or 0208 941 8343. ...
Aug 18,2017
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Chelsea Ryan
By: 'Ed Fisher'
Aug 18,2017
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Chelsea is one of the best estate agents I have had the pleasure of working with. Responsive, friendly and organised she is an asset to Chase Buchanan....
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By: Chase Buchanan
Aug 18, 2017
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Dear Ed, Thank you very much for your lovely comments regarding Chelsea. We are very proud of our staff and this confirms why. ...
Aug 17,2017
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Chelsea Ryan
By: 'Shelley Ploos'
Aug 17,2017
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Chelsea was extremely helpful in finding us an apartment to rent. She even went so far as to show us a video tour of the apartment, as we were not able to attend the viewing....
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By: Chase Buchanan
Aug 18, 2017
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Hi Shelley, Many thanks for your comments and we are very pleased to hear how Chelsea helped you find your new home - hope you are enjoying living there. ...
Jul 04,2017
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Lorenc Denizi
By: 'Derya & Oguz'
Jul 04,2017
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We have just relocated to UK and renting a suitable property within 5 days was our first priority. Thanks to Lorenc, he showed this very nice flat, which is quite suitable for our family. He took us to property with his own car, sorted many problems that we've faced with, answered all our questions within a very polite way. We really felt to have a first class service from Chase Buchanan. We would like to thank to him once more for all his supports and effords. Hope to work again....
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By: Chase Buchanan
Jul 06, 2017
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Hi Derya & Oguz, Thanks for your kind comments about Lorenc, we are very pleased to hear that you found him so helpful and polite and hope you enjoy your new home. ...
Jun 24,2017
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Lorenc Denizi
By: 'Silvana'
Jun 24,2017
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Thank you Lorenc for the best and quick service ever on renting a property.Very professional and polite in whole renting process.😊...
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By: Chase Buchanan
Jun 26, 2017
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Hi Silvana, Many thanks for your kind review, we are delighted you found Lorenc so helpful and hope you will be very happy in your new home. ...
Mar 29,2017
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Chelsea Ryan
By: 'sbjenny'
Mar 29,2017
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Chelsea was very proactive in helping us to find our perfect place to rent. She performed some great negotiating for us and got us a good deal very quickly. I highly recommend her and Chase Buchanan, all staff seemed very helpful....
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Comment on agent fees
Reasonable.
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By: Chase Buchanan
May 02, 2017
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Thank you for your lovely comments regarding Chelsea and the Twickenham team, we hope you are enjoying your new home and can help you again in the future. Chase Buchanan, Twickenham ...
Mar 14,2017
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Aiden Lynch
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Lorenc Denizi
By: 'The Mook'
Mar 14,2017
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Very pleased with the service that is provided by Chase lettings in Twickenham over the years. Again have just re-let property and as always the tenants have been well selected and vetted. I am always kept informed by Aiden and Lorenc. Very happy landlord....
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Comment on agent fees
Good
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Mar 14,2017
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Aiden Lynch
By: 'Emma'
Mar 14,2017
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Chase Buchanan has provided us with a truly helpful and professional service and are always very friendly. We've had great support from both the Lettings office and the concierge team. New tenants have been found promptly and paperwork provided in a timely manner. We have recently switched our 2nd rental property from another Twickenham agent to Chase as the service and support we get is far superior. Thank you to the whole team!!...
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Comment on agent fees
Reasonable
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Mar 01,2017
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Lorenc Denizi
By: 'MEM'
Mar 01,2017
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Great local agent! Have used Chase Buchanan to let my property for the past 5 years and will continue to use them. They are extremely helpful, knowledgeable and easy to communicate with, always keeping me in the loop!...
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Mar 01,2017
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Lorenc Denizi
By: 'SLM'
Mar 01,2017
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From first conversation with the experienced Aidan through to concierge with Chloe, overall experience with CB was a real positive one. I generally have a negative viewpoint when it comes to agents these days, however CB stand alone at the top. The best service ive experienced so far in my many years in property was provided by Lorenc Denizi. Courteous, highly professional and provided valuable information. Would like to express sincere thanks to all CB staff involved....
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Comment on agent fees
As expected given the market, however could perhaps be more competitive.
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Feb 27,2017
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Lorenc Denizi
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Aiden Lynch
By: 'Nancy'
Feb 27,2017
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Very easy and straightforward to book the property viewings, Lorenc had a great understanding of what we were looking for and the property he recommended was perfect for us. Both Lorenc and Aiden are friendly and helpful and went out of their way to secure us the property at the price we wanted. Very happy....
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Comment on agent fees
The fees are higher than we expected and in comparison with some of the other agents in the area.
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Feb 27,2017
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Aiden Lynch
By: 'KAREEM'
Feb 27,2017
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When looking for a property in the Twickenham area I went to all the Letting agents on the high street and none of them could help me like Chase Buchanan. My initial rapport with Aiden was great. He was honest about what was available on the market for our requirements at that time, which prompted me to come back to Chase Buchanan a few weeks later when an online property became available which suited our budget and requirements. We was offered great service and a further 3 options to the on...
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Feb 25,2017
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Lorenc Denizi
By: 'John Sheehan'
Feb 25,2017
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Thank you so much for the excellent customer service from chase Buchanan in Twickenham. Lorenc was so helpful at setting up a property search and found me the perfect rental for me on my first day of viewings after seeing 7 properties during the day cb had a new additioncalled me immediately and was viewing the perfect flat within 1 hour this was excellent for me and the concierge service let the process run smoothly for me . Chase Buchanan is the way to go ....
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Comment on agent fees
Good
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Feb 24,2017
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By: 'Stuart Seabury'
Feb 24,2017
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I would highly recommend Chase Buchanan lettings. They were sensitive to my needs during a challenging time for me, ensuring the process of moving was smooth and straightforward. Overall, their service and communication was excellent, and Lorenc in particular was very helpful....
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Feb 23,2017
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Lorenc Denizi
By: 'Maha AbuRumman'
Feb 23,2017
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I was very limited on time when looking for property to let. CB Twickenham were very responsive and supportive. Lorenc was very respectful of my need for urgency and ensured a smooth and easy process that enabled me to complete all requirements despite my crazy travel schedule....
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Dec 30,2016
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By: 'Emma'
Dec 30,2016
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I would highly recommend Chase Buchanan as a Letting Agent. On two occasions they stepped up to help me market my house in alternative circumstances. I found them helpful and polite and I thank them for the time....
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Comment on agent fees
Market rate.
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By: Chase Buchanan
Jan 03, 2017
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Hi Emma, We are very pleased to hear that our Twickenham office were able to help you again and that you found them so helpful. Thanks for taking the time to write your review. Regards, Chase Buchanan ...
Dec 22,2016
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Lorenc Denizi
By: 'Jerome Green Fodor'
Dec 22,2016
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If you are looking for a great real estate agent that will take care of all your needs, Lorenc is the guy for you! We where in a relocation process to the UK with a dog, a bad way to start a property search, but Lorenc found us a great flat in Twickenham that accept pets, went to the flat and filmed us a video so we can see the potential of the place. He did such a great work and found the perfect place for us and answer all our queries with detailed and fast answers (and we had a lot of queries...
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Comment on agent fees
good
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By: Chase Buchanan
Jan 03, 2017
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Hi Jerome, Many thanks for posting your comments, it's always nice to hear such positive reviews and we hope you enjoy your new home, plus the wonderful parks for dog walks nearby. Regards, Chase Buchanan ...
Dec 08,2016
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Chelsea Ryan
By: 'Nat'
Dec 08,2016
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I was really happy with chase buchanans customer service. After viewing a few properties with different estate agents Chase Buchanan were the only one to call back and discuss the properties I viewed and offer other similar properties I may not have considered. Thanks...
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Comment on agent fees
Average
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Dec 01,2016
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Lorenc Denizi
By: 'Jacob Chacko'
Dec 01,2016
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This is our second home rental with Chase and specifically with Lorenc. Though we had to move out of our first house a bit unexpectedly, Chase was very quick in helping us find a new home that was to our liking. I highly recommend Lorenc and the team at Chase...
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Comment on agent fees
On the higher side
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By: Chase Buchanan
Dec 06, 2016
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Hi Jacob, We are delighted that you have used Chase Buchanan twice now and that the Twickenham team were able to find you a new home so quickly. Thank you for your comments. ...
Nov 30,2016
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Lorenc Denizi
By: 'sal !'
Nov 30,2016
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In terms of property search , letting agents were extremely helpful and polite.chase Buchanan Twickenham branch agents helped me out in every way ....
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I was dealing with Lorenc Denizi and he found me a very nice property and I am really grateful to him. He was very helpful.
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Nov 22,2016
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Chelsea Ryan
By: 'Anne A.'
Nov 22,2016
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Friendly and professional, extremely quick and responsive, understanding client needs and greatly managing time and process. The whole thing went smooth and fast....
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Nov 19,2016
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By: 'Sarah'
Nov 19,2016
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Try being a potential customer trying to sort out an issue about a property CB have rented out in your street. An email, a letter and a tweet asking for an answer and no response - not even a two line 'sorry, we can't help you.' This company lacks the basics of courtesy if you don't look like you are going to make money for it.One star for the fact that when they are reminded what rules they are governed by they do at least act on it....
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Nov 18,2016
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Chelsea Ryan
By: 'J Breslin'
Nov 18,2016
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Very friendly, helpful staff at this estate agents. For someone who has never rented before Miss Ryan explained clearly everything I needed to know and kept me constantly up to date of each process and what I needed to do for it to be as smooth as possible which gladly it was! Fully recommend using them and I'm glad I did. Thank you....
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Comment on agent fees
Reasonable prices
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By: Chase Buchanan
Nov 18, 2016
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Thank you for your lovely review, we are very pleased that you found Chelsea so helpful & friendly. ...
Nov 18,2016
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Lorenc Denizi
By: 'Diogo Mota'
Nov 18,2016
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I highly recommend Lorenc, he is very professional and will go the extra mile to get you the best deal....
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By: Chase Buchanan
Nov 18, 2016
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Thank you for recommending Lorenc, we are very happy that he was able to help you. ...
Nov 17,2016
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Chelsea Ryan
By: 'Stephen and Magdalena'
Nov 17,2016
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It was a pleasure to meet an estate agent as open and friendly as Ms Ryan. She was very straight and helpful with our oroperty search and move....
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Comment on agent fees
Fees were fair and not excessive like some other agencies
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By: Chase Buchanan
Nov 18, 2016
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Hi Stephen & Magdalena, Many thanks for posting such a nice review for Chelsea, we are very pleased to have such friendly & professional staff at Chase Buchanan and delighted that she was able to help you. ...
Nov 16,2016
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Chelsea Ryan
By: 'Pijush'
Nov 16,2016
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Had a very Good experience in terms of property viewing, information needed and going through the paperwork. Charges were also clearly explained upfront...
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By: Chase Buchanan
Nov 18, 2016
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Hi Pijush, Thanks for leaving your comments on Chelsea, we are very happy to hear you had such a good experience with Chase Buchanan Twickenham Lettings. ...
Nov 09,2016
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Lorenc Denizi
By: 'Paul TW2'
Nov 09,2016
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We had been looking for a property for quite a while but kept being shown unsuitable ones - however the three houses Lorenc showed me were the best I saw in the whole time and we took the third one. He knows the area, he's quick and efficient (and realistic) at sorting out viewings which was very tricky for us, and just seemed to make the whole process very simple, which is kind of how moving should be but rarely is....
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Nov 03,2016
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Lorenc Denizi
By: 'Mariam'
Nov 03,2016
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Lorenc is always helpful and very courteous. If you call him and he is unavailable he always makes it a point to call you back and keep you up to date with all the proceedings. This is my second property i am renting through him. I would certainly recommend Chase Buchanan and Lorenc to family and friends....
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Comment on agent fees
Good
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Nov 02,2016
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Aiden Lynch
By: 'JPD'
Nov 02,2016
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Lorenc was excellent - he was very helpful and pleasant in showing tenants around and in our dealings. I would recommend him. As a result the flats were let very quickly....
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Comment on agent fees
Fees were average
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Nov 02,2016
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Aiden Lynch
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Lorenc Denizi
By: 'Emma B'
Nov 02,2016
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I have been using Chase Buchanan for a number of years and have several properties that I let through their branches and in particular the Twickenham lettings office. As a company the staff are all very helpful, friendly and knowledgeable but special praise has to go to Aiden who has always gone above and beyond to help me in any way needed and has always given me solid professional advice regarding my properties. In recent years I have also worked with Lorence who is also very efficient helpfu...
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Comment on agent fees
competeitive
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Areas covered
  • TW1
  • TW2
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Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 31 4 0 0 0 0 0 1
Chelsea Ryan - upload your photo Chelsea Ryan
 13 reviews

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Aiden Lynch - upload your photo Aiden Lynch
 11 reviews

About Aiden No description set View full profile
Caroline Fry - upload your photo Caroline Fry
 1 reviews

About Caroline No description set View full profile
Chelsea Ryan - upload your photo Chelsea Ryan
 0 reviews

About Chelsea No description set View full profile
Lorenc Denizi - no image available Lorenc Denizi
Assistant Manager 18 reviews

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Chloe - upload your photo Chloe
1 reviews

About Chloe No description set View full profile
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Last updated at 9:50 AM 13/10/2016 by Fiona Oakley

Complaints Procedure

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Last updated at 9:50 AM 13/10/2016 by Fiona Oakley

Awards won by Chase Buchanan, Twickenham TW1 4BW

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Opening hours


  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed

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