Chase Buchanan - Twickenham Lettings, Twickenham, TW1

157 reviews 4.9/5 rating
  • 91% valuation accuracy
  • 95% recommend
  • 94% fee satisfaction
Let us Let your property! With a huge database of tenants looking to live in Twickenham coupled with over 20 years Estate Agency experience in our office, Chase Buchanan, Twickenham is the best equipped office in the area to Let your property. Achieving record rental prices for our Landlords, my ARLA qualified office not only has outstanding knowledge of the local area but are also constantly kept up to date on rental legislations ensuring you, as a Landlord are legally covered by our approved r Read full description...ental contracts. If you are looking to let out your property, or are looking for a great property to rent, we aim to make your move as straightforward and stress-free as possible. Pop in for a coffee and a chat Aiden Lynch - Lettings Manager
Chase Buchanan

122 Heath Road Twickenham
Middlesex
TW1 4BW

020 8744 2111


Properties for Sale
Properties to Rent

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“Very professional customer service...”

Jan 23,2019
Minithumbup
By: 'Alexandra Panait'
Jan 23,2019
1 people found
this helpful
Nick understood that we had to find a property quickly and his professionalism, politeness and communication skills made the difference in transforming a stressful process into a smooth one. I had an excellent experience with renting from Chase Buchanan and I would highly recommend Nick ...
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Comment on agent fees
From my experience they are a little bit lower than other agencies' fees.
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By: Chase Buchanan
Jan 24, 2019
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Hi Alexandra, Many thanks for your lovely comments regarding your recent search for a property with Nick. We are delighted that Nick found you a new home so quickly and made it a positive experience. Kind regards, Chase Buchanan ...

“Excellent Service...”

Jan 04,2019
Minithumbup
By: 'Beverly Hare'
Jan 04,2019
1 people found
this helpful
I've been using Chase Buchanan for years now, and have just had another very positive experience with them. My tenant gave notice on a Thursday, and by the following Tuesday, Chelsea Ryan of Chase in Twickenham contacted me to let me know they'd received a ...
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Comment on agent fees
Absolutely fine - I have a very longstanding arrangement
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By: Chase Buchanan
Jan 04, 2019
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Dear Beverly, Thank you very much for leaving a review. It's lovely to hear that you found Chelsea so helpful throughout the process and your continued loyalty is much appreciated. Kind regards, Chase Buchanan ...

“Excellent Customer Service...”

Jan 03,2019
Minithumbup
By: 'Amin'
Jan 03,2019
1 people found
this helpful
Superb customer service. Nick was extremely helpful, friendly and made sure we viewed all the suitable properties. I can firmly say he is an asset to any organisation....
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By: Chase Buchanan
Jan 04, 2019
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Hi Amin, Many thanks for your great review for Nick. We are very pleased that you were impressed with his service and your comments are much appreciated. Kind regards, Chase Buchanan ...

“Excellent...”

Jan 03,2019
Minithumbup
By: 'Molly'
Jan 03,2019
1 people found
this helpful
Nick was helpful and friendly from start to finish, he managed to find exactly what I was looking for in a short space of time...
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 04, 2019
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Hi Molly, We are very pleased that you found Nick so helpful and that he found you a new home so quickly, we hope you are enjoying it. Warm regards, Chase Buchanan ...

“Professionalism at its finest...”

Dec 07,2018
Minithumbup
By: 'Catherine'
Dec 07,2018
1 people found
this helpful
I had the pleasure of dealing with Aiden lynch, for a recent letting and i found him to be very prefessional and efficient. Very clear in communications and felt i was getting top class service....
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Comment on agent fees
I found all fees to be worthwhile and reasonable.
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By: Chase Buchanan
Dec 08, 2018
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Hi Catherine, Thank you very much for your great review for Aiden, we are delighted you found the service first class and appreciate your recommendation. Warm regards, Chase Buchanan ...

“Highly professional...”

Dec 03,2018
Minithumbup
By: 'Maria'
Dec 03,2018
1 people found
this helpful
I would highly recommend going to the Twickenham Lettings office at Chase Buchanan if you need to find a property! Chelsea in particular is super friendly and professional. She has managed to find me a property that I always dreamed off....
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Comment on agent fees
Good
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By: Chase Buchanan
Dec 08, 2018
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Hi Maria, We are delighted that Chelsea found you your perfect home and that you were impressed with her service. Your comments and recommendation are much appreciated. Warm regards, Chase Buchanan ...

“Excellent customer...”

Dec 03,2018
Minithumbup
By: 'Jo'
Dec 03,2018
1 people found
this helpful
We Highly Recommend Chelsea Ryan , she is extremely efficient and goes the extra mile Chelsea helped us find our perfect home ....
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Comment on agent fees
Good
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By: Chase Buchanan
Dec 08, 2018
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Hi Jo, Its great to hear that Chelsea found you your perfect new home and we hope you are enjoying it. If we can help again, please let us know. Warm regards, Chase Buchanan ...

“I can't fault Scott at all!...”

Nov 30,2018
Minithumbup
By: 'HappyCustomer!'
Nov 30,2018
1 people found
this helpful
The property searching process can be long and stressful but Scott made me feel at ease from start to finish. His punctuality and professionalism at all times was what impressed me the most. More importantly thanks to Scott's high quality of service, I'll be recommending ...
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Comment on agent fees
Good
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By: Chase Buchanan
Dec 08, 2018
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Thank you very much for your wonderful review for Scott, we are really pleased that he made you feel at ease and really appreciate your recommendation. Warm regards, Chase Buchanan ...

“Excellent experience with Chelsea...”

Nov 30,2018
Minithumbup
By: 'Ayanna'
Nov 30,2018
1 people found
this helpful
Chelsea was very patient and gave me the best customer service she could, she really helped me with what I needed. She was very understanding of my needs and where I wanted to be, I am very pleased and will definitely recommend her to anyone ...
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Comment on agent fees
Very good
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By: Chase Buchanan
Dec 08, 2018
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Hi Ayanna, Thank you very much for such lovely comments for Chelsea, we are delighted to hear that she did such a superb job and that you would highly recommend her. Warm regards, Chase Buchanan ...

“Very good experience...”

Nov 30,2018
Minithumbup
By: 'Familyof5'
Nov 30,2018
1 people found
this helpful
We have found our house with Nick of Chase Buchanan and he made the things very easy and straight forward. Very nice guy, always available....
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By: Chase Buchanan
Dec 08, 2018
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Thank you very much for your kind review for Nick. We hope you enjoy your new home and if you need anything else, please let us know. Warm regards, Chase Buchanan ...

“Professional and efficient...”

Nov 30,2018
Minithumbup
By: 'Gary'
Nov 30,2018
1 people found
this helpful
I would highly recommend going to see Chelsea at the Twickenham Lettings office of Chase Buchanan , if you need to find a property to rent . Chelsea is extremely efficient and friendly and made my life so much easier. True star...
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Comment on agent fees
Good
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By: Chase Buchanan
Dec 08, 2018
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Hi Gary, Thank you very much for your lovely comments regarding Chelsea and the service you received. We hope you enjoy your new home and really appreciate your review. Warm regards, Chase Buchanan ...

“10/10 Service!...”

Nov 30,2018
Minithumbup
By: 'DavidPanther'
Nov 30,2018
1 people found
this helpful
I literally can't fault the service you provided. Scott made me feel reassured every step of the way. I'll definitely be recommending you!...
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Comment on agent fees
Great!
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By: Chase Buchanan
Dec 08, 2018
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Hi David, We are really pleased to hear that you found Scott so reassuring and the service excellent. Your recommendation is much appreciated. Warm regards, Chase Buchanan ...

“Great service....”

Nov 29,2018
Minithumbup
By: 'Shane'
Nov 29,2018
2 people found
this helpful
Aiden was a great help with getting my property rented. He was kind and made sure that everything went as smoothly as possible. I couldn't recommend him any higher....
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Comment on agent fees
Good
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By: Chase Buchanan
Dec 08, 2018
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Hi Shane, Thanks for your comments regarding Aiden and the great service you received. Your recommendation is much appreciated. Kind regards, Chase Buchanan ...

“Easy to work with and rented my property quickly...”

Nov 28,2018
Minithumbup
By: 'Lucy Marie'
Nov 28,2018
2 people found
this helpful
I recently letted my property through this agent. They were easy to work with and rented my property very quickly. It had been on with another agent but hadn't letted. Definitely work the slightly extra fee for quicker tenants and professional service....
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Comment on agent fees
Good
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By: Chase Buchanan
Nov 28, 2018
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Dear Lucy Marie, Thank you so much for your comments for the Twickenham lettings office. It's good to know they found you new tenants so quickly and you were impressed with the service. We hope we can help again in the future. Kind regards, Chase Buchanan ...

“2bed flat with garden...”

Nov 28,2018
Minithumbup
By: 'Maria Sz'
Nov 28,2018
2 people found
this helpful
I would like to recommend Nick as an agent. He was very helpful with lovely,smile attitude. If you want to find nice home in Twickhenam definitely ask about him. He found for us lovely home for good price....
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Comment on agent fees
Good
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By: Chase Buchanan
Nov 28, 2018
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Dear Maria, Many thanks for such a lovely review for Nick, it's really nice to hear that you found him so helpful and friendly and we hope you enjoy your new home. Warm regards, Chase Buchanan ...

“Great Experience...”

Nov 28,2018
Minithumbup
By: 'KReynolds23'
Nov 28,2018
3 people found
this helpful
This is my second lettings experience and Scott just made it easy and pleasant - which isn't easy in the area. He was excellent and made what can be a stressful experience - really positive. Really knew his stuff and understood our needs. Something really ...
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Comment on agent fees
Adequate
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“Quick and easy rent...”

Nov 26,2018
Minithumbup
By: 'MariaS'
Nov 26,2018
2 people found
this helpful
I was looking for a flat to rent in Twickenham with the inconvenience of being in another country. Nick was amazing showing me the property through FaceTime, dealing with the landlord and keeping me updated all the time. Highly recommened!...
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By: Chase Buchanan
Nov 28, 2018
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Hi Maria, We are delighted that Nick found you a new home and you found him amazing. We really appreciate your review and recommendation. Kind regards, Chase Buchanan ...

“Very knowledgeable and professional...”

Nov 26,2018
Minithumbup
By: 'Swole112'
Nov 26,2018
1 people found
this helpful
Scott was very knowledgeable about the company and the process of Lettings, from the start all the way through. He was able to answer any questions I had and maintained good contact throughout the entire process. Thoroughly recommended agent and agency...
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By: Chase Buchanan
Nov 28, 2018
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Thank you very much for your great review for Scott, we are delighted that you found him so informative and that you would recommend him. Kind regards, Chase Buchanan ...

“Excellent service...”

Nov 26,2018
Minithumbup
By: 'Adam'
Nov 26,2018
1 people found
this helpful
Have found Nick to be an excellent person to deal with, he has the ability to make sure things happen with the minimum of fuss and keeps everyone informed....
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Comment on agent fees
Good value
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By: Chase Buchanan
Nov 28, 2018
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Hi Adam, It's great to hear you found Nick so informative and helpful and we really appreciate your comments. Warm regards, Chase Buchanan ...

“Great agents and superb feed....”

Nov 15,2018
Minithumbup
By: 'James'
Nov 15,2018
0 people found
this helpful
I approached Chase Buchanan as my property had been on the market for a while with a couple of so called the bigger agents and had no luck finding tenants for me. Once approached Chase, Chelsea and Aiden were both superb. Chelsea found the tenants ...
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Comment on agent fees
Great fees.
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By: Chase Buchanan
Nov 28, 2018
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Hi James, We really appreciate your fantastic review for both Aiden and Chelsea and are delighted you found them both superb. We look forward to helping again in the future. Warm regards, Chase Buchanan ...

“Returning customer...”

Nov 15,2018
Minithumbup
By: 'SD'
Nov 15,2018
0 people found
this helpful
Chelsea has found me my last three properties I moved into. She's is very professional, personable, I recommend her to everyone I know!...
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Comment on agent fees
Standard fees
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By: Chase Buchanan
Nov 28, 2018
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Thank you very much for such a lovely review for Chelsea, it's great to hear that she has now helped you three times and that you recommend her to everyone. Kind regards, Chase Buchanan ...

“most helpful...”

Nov 15,2018
Minithumbup
By: 'Alan P'
Nov 15,2018
0 people found
this helpful
I have had a business relationship with Chase @ Twickenham and especially Chelsea for approx 3 years. I find the service provided to be first class and no nonsense. They mange to find tenants for a number of our properties and are always the first agents in ...
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Comment on agent fees
Good
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By: Chase Buchanan
Nov 28, 2018
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Dear Alan, Many thanks for your continued loyalty and recommendation for Chelsea and the team at Twickenham. We are delighted that you have found the service excellent and look forward to helping again. Warm regards, Chase Buchanan ...

“Outstanding...”

Nov 15,2018
Minithumbup
By: 'Ryan Cox'
Nov 15,2018
0 people found
this helpful
Chelsea clearly did everything in her power to find us the right property and we can't thank her enough for making the whole process run so smoothly....
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Comment on agent fees
Very reasonable, was happy with the overall price.
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By: Chase Buchanan
Nov 28, 2018
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Hi Ryan, We hope you are enjoying your new home and thank you for posting your review. Warm regards, Chase Buchanan ...

“Five star experience...”

Nov 15,2018
Minithumbup
By: 'Charlene'
Nov 15,2018
0 people found
this helpful
I walked into the Twickenham Lettings office in desperate need to find a property to move into before the end of the month! Chelsea sat me down calmed my nerves and promised she would be able to find me something! She kept to her promise ...
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Comment on agent fees
Fantastic.
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By: Chase Buchanan
Nov 28, 2018
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Hi Charlene, We hope you have now settled in and are enjoying your new home. We are really pleased that Chelsea was able to find you a place so quickly and your recommendation is much appreciated. Warm regards, Chase Buchanan ...

“Professional polite and courteous...”

Nov 15,2018
Minithumbup
By: 'Wobbie'
Nov 15,2018
0 people found
this helpful
I was extremely impressed with the young lady ( Chelsea Ryan ) who showed me and my partner around the property not only did she make us feel welcome, but she was very knowledgeable About the property we are interested in. It made a huge difference to ...
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Comment on agent fees
Very reasonable
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By: Chase Buchanan
Nov 22, 2018
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Thanks for your lovely comments for Chelsea, it's great to hear you found her so knowledgeable and professional and we really appreciate your review. Warm regards, Chase Buchanan ...

“Nice and Easy...”

Nov 10,2018
Minithumbup
By: 'Mooney'
Nov 10,2018
0 people found
this helpful
Scott was confident and efficient in securing for me a nice rental property. He listened to what I wanted and managed to get me a nice place at a reasonable rent....
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By: Chase Buchanan
Nov 15, 2018
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Many thanks for your kind comments for Scott, we are delighted he found you a nice home and hope you enjoy it. Warm regards, Chase Buchanan ...

“Very impressed with my experience, with out a doubt one of the best agents I've ever come across....”

Nov 08,2018
Minithumbup
By: 'John turner'
Nov 08,2018
1 people found
this helpful
Chelsea is just fantastic, she has rented out my home for several years and the service she gives is second to none. Highly recommend he and the team at Twickenham....
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Comment on agent fees
Very good
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By: Chase Buchanan
Nov 09, 2018
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Hi John, Thank you very much for your wonderful review for Chelsea, it's great to hear she has looked after you for several years now and your loyalty is much appreciated. Warm regards, Chase Buchanan ...

“Always Consitent And Friendly...”

Nov 08,2018
Minithumbup
By: 'Elena Sanchez'
Nov 08,2018
1 people found
this helpful
Chelsea has looked after my portfolio of properties for 2 years now, she has always been very professional, personable and friendly. I would recommend her and her team to everyone....
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By: Chase Buchanan
Nov 09, 2018
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Hi Elena, Thank you very much for your lovely comments for Chelsea, it's great to hear that she has looked after you so well and we really appreciate your loyalty to Chase Buchanan. Warm regards, Chase Buchanan ...

“Very professional...”

Nov 04,2018
Minithumbup
By: 'Edmond'
Nov 04,2018
2 people found
this helpful
From the first meeting we had at the property, she was very professional and honest and made me feel like I knew her along time....
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Comment on agent fees
Good
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By: Chase Buchanan
Nov 09, 2018
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Hi Edmond, Great review for Chelsea, we are really pleased you found her so efficient and friendly and we appreciate your review. Kind regards, Chase Buchanan ...

“Hardip...”

Nov 02,2018
Minithumbup
By: 'Hardip'
Nov 02,2018
2 people found
this helpful
Good service all-around from the whole team. Our contact point kept us fully informed of all comings and goings. We achieved the required rent. Success...
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Comment on agent fees
Its the same rate as most of the other estate agents, though lower than some of the pricier ones.
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By: Chase Buchanan
Nov 09, 2018
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Many thanks for your review Hardip, We are very pleased that you found the service so efficient and successful. Warm regards, Chase Buchanan ...
Areas covered
  • TW1
  • TW2
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Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 111 5 0 0 0 0 1 2

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:50 AM 13/10/2016 by Fiona Oakley

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Opening hours


  • Monday: 08:45 - 18:30
  • Tuesday: 08:45 - 18:30
  • Wednesday: 08:45 - 18:30
  • Thursday: 08:45 - 18:30
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed

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