Chase Buchanan - Twickenham Lettings, Twickenham, TW1

72 reviews 4.7/5 rating
  • 86% valuation accuracy
  • 92% recommend
  • 90% fee satisfaction
Let us Let your property! With a huge database of tenants looking to live in Twickenham coupled with over 20 years Estate Agency experience in our office, Chase Buchanan, Twickenham is the best equipped office in the area to Let your property. Achieving record rental prices for our Landlords, my ARLA qualified office not only has outstanding knowledge of the local area but are also constantly kept up to date on rental legislations ensuring you, as a Landlord are legally covered by our approved r Read full description...ental contracts. If you are looking to let out your property, or are looking for a great property to rent, we aim to make your move as straightforward and stress-free as possible. Pop in for a coffee and a chat Aiden Lynch - Lettings Manager
Chase Buchanan

122 Heath Road Twickenham
Middlesex
TW1 4BW

020 8744 2111
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Properties for Sale
Properties to Rent

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“ Ann Marie Mc Cabe... ”

May 08,2018
Minithumbup
By: 'Ann Marie Mc Cabe'
May 08,2018
0 people found
this helpful
Chelsea, helped us find our first home in Twickenham and she now has found us our second home, she is amazing to deal with very professional and looks after your every need . A great asset I'm sure to have in your company....
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By: Chase Buchanan
May 08, 2018
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Hi Ann Marie, Thank you so much for your lovely review for Chelsea, she is definitely a great asset and we are really pleased to hear that this is the second time she has helped you. Warm regards, Chase Buchanan ...

“ Brilliant and very helpful!... ”

May 04,2018
Minithumbup
By: 'Maddie'
May 04,2018
0 people found
this helpful
Nikita was so lovely when giving us our flat showing. She advised us on the best ways to pick our guarantors and also explained the whole process to us! She also got back to me the same day regarding our offer which was great as ...
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Comment on agent fees
Ok
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By: Chase Buchanan
May 05, 2018
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Hi Maddie, Many thanks for your very kind review, glad to hear Nikita was so helpful and we hope we can help again if you need us in the future. Kind regards, Chase Buchanan ...

“ Was very helpful in explaining how th ings work... ”

May 02,2018
Minithumbup
By: 'Ash'
May 02,2018
0 people found
this helpful
She managed to explain everything in the simplest terms with great detail. It helped someone new like me feel very comfortable....
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Comment on agent fees
We were charged a reasonable amount.
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By: Chase Buchanan
May 05, 2018
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Hi Ash, Thanks for taking the time to comment about Nikita, we really appreciate your review and hope you enjoy your new home. Regards, Chase Buchanan ...

“ Excellent service. Would recommend to others... ”

Apr 11,2018
Minithumbup
By: 'Satveer'
Apr 11,2018
0 people found
this helpful
Did what they said they would. Very good service. Would recommend to others. Very prompt reply to all phone calls....
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By: Chase Buchanan
Apr 14, 2018
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Hi Satveer, Many thanks for your comments and recommendation. We look forward to helping you again in the future. Warm regards, Chase Buchanan ...
Feb 14,2018
Minithumbup
By: 'Lottie & Jade'
Feb 14,2018
0 people found
this helpful
Elliot is helpful and on the ball when it comes to organising property viewings. He replies to emails quickly and we appreciated that he worked late into the evening, helping us to secure our perfect rental property. Really going above and beyond....
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By: Chase Buchanan
Feb 14, 2018
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Hi Lottie & Jade, Great to hear that Elliot found you both your perfect new home and worked so efficiently for you. If you need us again, you know where we are. Kind regards, Chase Buchanan ...
Jan 29,2018
Minithumbup
By: 'Landlord'
Jan 29,2018
0 people found
this helpful
Chelsea is professional and friendly but most importantly efficient in the whole process of letting and then re-letting a flat. She has proved adept at dealing with problems that sometimes crop up and has made my life as a landlord much easier....
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Comment on agent fees
Fees are competitive in the local market
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By: Chase Buchanan
Jan 30, 2018
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Many thanks for your lovely review and kind words. We are very pleased to hear that Chelsea has been able to help you again and we very much value your loyalty. ...
Jan 26,2018
Minithumbup
By: 'Nicholas W'
Jan 26,2018
0 people found
this helpful
Aiden and Chelsea are consumate professionals who ensure landlords and tenants receive great service with a minimum of fuss. They understand the market, the local area and the prevailing winds that shape the letting landscape. I've spent more than a decade with CB and ...
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Comment on agent fees
They bring value with their fees.
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By: Chase Buchanan
Jan 27, 2018
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Hi Nicholas, What a wonderful review, we are very proud of our service and Aiden & Chelsea are a big part of this. Thank you for taking the time to comment and your loyalty is very valued. Warm regards, Chase Buchanan ...
Jan 25,2018
Minithumbup
By: 'Steven'
Jan 25,2018
0 people found
this helpful
Chelsea was really friendly and helpful, and managed to find a way to negotiate with the landlord when issues arose over the guarantor status....
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By: Chase Buchanan
Jan 27, 2018
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Hi Steven, Thanks for posting your review, glad to hear that Chelsea was able to help you and you found her so friendly. Kind regards, Chase Buchanan ...
Jan 25,2018
Minithumbup
By: 'Thomas Todd'
Jan 25,2018
1 people found
this helpful
From start to finish Danielle has been incredibly helpful. From getting to know us personally to helping us with all paperwork involved in the tenancy, Danielle has made the process very efficient and always provided a positive experience. I would definitely recommend the agency as ...
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Comment on agent fees
Very reasonable considering the size of the property and standard of the furnishings.
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By: Chase Buchanan
Jan 27, 2018
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Hi Thomas, Many thanks for posting such a lovely review. We are very pleased to hear that you found the service from Danielle so efficient and such a positive experience. Kind regards, Chase Buchanan ...
Jan 24,2018
Minithumbup
By: 'Sally Prickett'
Jan 24,2018
0 people found
this helpful
Chelsea is always friendly, efficient, pragmatic and provides sensible advice which has led to my flat never being without a tenant. Great job!...
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Comment on agent fees
Is this an intelligence test? :-) Agent fees should be lower!
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By: Chase Buchanan
Jan 27, 2018
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Hi Sally, Thanks for your very nice review, glad to hear that Chelsea has always given you such good advice and service. Warm regards, Chase Buchanan ...
Jan 24,2018
Minithumbup
By: 'Mariana'
Jan 24,2018
0 people found
this helpful
Excelent reception. She was friendly and attentive to us and answered all of our questions. Very nice person. I really recommend....
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Comment on agent fees
As expected
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By: Chase Buchanan
Jan 27, 2018
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Dear Mariana, Many thanks for your kind words and for recommending Chase Buchanan. ...
Jan 24,2018
Minithumbup
By: 'Martin Paxman'
Jan 24,2018
0 people found
this helpful
I have been dealing with Chelsea for nearly three years assisting me in different aspects of letting my property. Recently she has really gone above and beyond the normal level of excellent service to ensure that there is a minimum disruption in finding new tenants ...
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Comment on agent fees
Very good rates ensure my continued loyalty.
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By: Chase Buchanan
Jan 27, 2018
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Hi Martin, Thank you very much for such a lovely review. It's great to hear that Chelsea has provided such a wonderful service over the years and your loyalty is very valued. Kind regards, Chase Buchanan ...
Jan 24,2018
Minithumbup
By: 'Jack'
Jan 24,2018
0 people found
this helpful
Chelsea was very polite and professional on the phone - including recommending properties she thought would be suitable for me and my partner. I arranged to view one of the recommended properties the following day at a time convenient for me (5:30pm). I was not ...
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Comment on agent fees
Okay - not the cheapest, not the most expensive.
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By: Chase Buchanan
Jan 27, 2018
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Hi Jack, Lovely review, thanks for posting. We hope you enjoy your new home and if you need us again, you know where we are. Kind regards, Chase Buchanan ...
Jan 17,2018
Minithumbup
By: 'Phil & Beverley Norman'
Jan 17,2018
0 people found
this helpful
Spent the day with Cheslea looking around rental properties in Twickenham. Chelsea was informative and Knowledgeable on the local market and was able to offer recommendations and answer questions. A suitable property was found and Chelsea helped us to complete the deal with minimum fuss. ...
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Comment on agent fees
As expected.
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By: Chase Buchanan
Jan 19, 2018
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Dear Phil & Beverley, Many thanks for your kind comments for Chelsea. We hope you are enjoying your new home and that we can help again when the time comes. Regards, Chase Buchanan ...
Jan 16,2018
Minithumbup
By: 'Emma'
Jan 16,2018
0 people found
this helpful
Lovely person, very accommodating, listened to what we were looking for and picked relevant properties. Very responsive on email and always available if needed...
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Comment on agent fees
£200 reference check seems high especially as it is per adult
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By: Chase Buchanan
Jan 19, 2018
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Hi Emma, Thanks for posting such a nice review, we hope we can help you again in the future. Regards, Chase Buchanan ...
Jan 10,2018
Minithumbup
By: 'Tj1'
Jan 10,2018
0 people found
this helpful
Chelsea helped me to find a great new flat, she's been very accommodating flexible and a pleasure to house hunt with....
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By: Chase Buchanan
Jan 11, 2018
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Hi TJ, Thanks for your review, glad to hear Chelsea found you a new home and the process was a pleasure. Regards, Chase Buchanan ...
Jan 09,2018
Minithumbup
By: 'Hugo Firth'
Jan 09,2018
1 people found
this helpful
Danielle was very efficient and let the property within 48hrs. She understood exactly what type of tenant would want the flat and lined them up. Well done. The rest of the team have been really easy to work with too....
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Comment on agent fees
Good.
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By: Chase Buchanan
Jan 10, 2018
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Hi Hugo, Many thanks for posting your review. We are very pleased to hear you found Danielle and the Twickenham team so competent and we hope we can help again in the future. Regards, Chase Buchanan ...
Jan 08,2018
Minithumbup
By: 'Simone'
Jan 08,2018
0 people found
this helpful
Chelsea and Aiden are good, focused on solving issues and helpful. All the team in the Twickenham office seems to work well....
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Comment on agent fees
I was hoping to get lower fees, to be honest.
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By: Chase Buchanan
Jan 08, 2018
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Dear Simone, Many thanks for your review, we are pleased to hear that you found Chelsea and Aiden so helpful and efficient. Regards, Chase Buchanan ...
Jan 04,2018
Minithumbup
By: 'Laura Kennedy'
Jan 04,2018
0 people found
this helpful
Chelsea new my expectations and found me exactly what I wanted the first day of viewings. If your ever using Chase for rentals, be sure to ask for Chelsea :) Thank you...
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 08, 2018
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Thanks for your kind review Laura, We are glad Chelsea was able to find you a new home so quickly and your recommendation. Regards, Chase Buchanan ...
Jan 03,2018
Minithumbup
By: 'Morrin'
Jan 03,2018
0 people found
this helpful
I did 2 viewings with Danielle. She came across as honest and made us feel comfortable. She's been prompt with every query I've had even since we've moved in. No qualms....
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Comment on agent fees
average
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By: Chase Buchanan
Jan 08, 2018
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Hi Morrin, Thanks for taking the time to comment on your experience with Danielle, we are very pleased to hear that it was so positive and hope you are enjoying your new home. Regards, Chase Buchanan ...
Dec 28,2017
Minithumbup
By: 'Nick S'
Dec 28,2017
0 people found
this helpful
Danielle was great to work with she made everything nice and easy and helped with the turn around time to make sure i was able to get into the right flat right off the bat....
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By: Chase Buchanan
Jan 08, 2018
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Hi Nick, Really pleased to hear that Danielle made your move so easy and quick. Thanks for posting your comment. Regards, Chase Buchanan ...
Dec 22,2017
Minithumbup
By: 'Roger & Lilian Pilgrim'
Dec 22,2017
0 people found
this helpful
Daniella was simply amazing in helping us when we let the property we currently live in. She was very professional, kind and made a whole difference in the process to go smoothly. At the time we had very little idea of how the process to ...
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Comment on agent fees
good
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By: Chase Buchanan
Jan 08, 2018
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Thanks Roger & Lilian for your kind comments. We are very pleased to hear how efficient and professional you found Danielle and hope we can help you again in the future. Regards, Chase Buchanan ...
Nov 27,2017
Minithumbup
By: 'Jay'
Nov 27,2017
0 people found
this helpful
Chelsea helped us find a rental property and ensured excellent communications between us and the landlord while we were in negotiation. We found Chelsea to be helpful and professional, she was aware of our requirements and never pushed us into settling for something inferior. After ...
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Comment on agent fees
The fees should be paid by the landlord since it's their own property. Same as employment agents where the recruiter pays, not the employee.
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By: Chase Buchanan
Nov 28, 2017
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Hi Jay, Thank you very much for your kind review, we are delighted that you found Chelsea so helpful and that she made your move an easier process. We do hope you enjoy your new home and that we can help you again in the future. All the best, Chase Buchanan ...
Nov 10,2017
Minithumbup
By: 'Richard'
Nov 10,2017
0 people found
this helpful
Chelsea has been excellent during the process from gaining access to view properties to communicating with both landlord and reference checking agencies to achieve a good outcome. She work efficiently and effectively on our behalf so that we could secure the property we wanted and ...
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Comment on agent fees
Good
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By: Chase Buchanan
Nov 10, 2017
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Thank you Richard for your kind words, it's great to hear such positive feedback for Chelsea. We hope you enjoy your new home and you know where we are if you need us again. ...
Nov 08,2017
Minithumbup
By: 'Garret'
Nov 08,2017
0 people found
this helpful
Chelsea was friendly and great from the point of first contact. I didn't feel pressured to make a decision. She explained the process very simply and was a joy to work with...
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By: Chase Buchanan
Nov 08, 2017
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Hi Garret, Thanks for your lovely comments regarding Chelsea, we're pleased to hear you found her so helpful and friendly and hope you enjoy your new home. Regards, Chase Buchanan ...
Nov 08,2017
Minithumbup
By: 'Gabriela'
Nov 08,2017
0 people found
this helpful
Elliot came across very friendly and got in touch with the landlord very quick to get us lower rent which made us deciding for the property he has in offer....
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Comment on agent fees
Competitive to other agencies however we had a little misunderstanding with if it's £200 per person or in total but I guess its company regulations not agent him self.
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By: Chase Buchanan
Nov 09, 2017
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Hi Gabriela, Great to hear you were happy with the service from Elliott and we hope you enjoy your new home. Regards, Chase Buchanan ...
Nov 07,2017
Minithumbdown
By: 'Angry'
Nov 07,2017
0 people found
this helpful
Booked a very first viewing with Elliot Finn of Chase Buchanan Heath Road Twickenham Let's for 6.30pm which was changed to 4pm by agent. We were assured that we were the first to view, and that it would be first come first serve, to ...
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Comment on agent fees
N/A
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By: Bradley Reece - Managing Director
Nov 10, 2017
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Dear Mr Tutssel, I am sorry to hear of the issues you have recently experienced. As a company we always strive to give the best customer service as possible, I have tried to get in touch with you directly and would like the opportunity to discuss this matter further with you. Please contact me at b.reece@chasebuchanan.london or 020 8744 2434. ...
Sep 14,2017
Minithumbdown
By: 'Bea'
Sep 14,2017
0 people found
this helpful
Absolutely shocking as property managers. We had endless issues with our property from damp, peeling wall paper, broken fixtures and no white goods. It took forever for them to respond to an email and over 3 years to get any of the maintenance done. They work ...
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Comment on agent fees
In line with others in the area
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By: Chase Buchanan
Sep 15, 2017
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We are sorry to hear of the issues you have experienced with your rental property. As a company we always strive to give the best customer service as possible, we would like the opportunity to discuss this matter further with you. Please contact us directly at concierge@chasebuchanan.london or 0208 941 8343. ...
Aug 18,2017
Minithumbdown
By: 'Ed Fisher'
Aug 18,2017
0 people found
this helpful
Chelsea is one of the best estate agents I have had the pleasure of working with. Responsive, friendly and organised she is an asset to Chase Buchanan....
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By: Chase Buchanan
Aug 18, 2017
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Dear Ed, Thank you very much for your lovely comments regarding Chelsea. We are very proud of our staff and this confirms why. ...
Aug 17,2017
Minithumbup
By: 'Shelley Ploos'
Aug 17,2017
0 people found
this helpful
Chelsea was extremely helpful in finding us an apartment to rent. She even went so far as to show us a video tour of the apartment, as we were not able to attend the viewing....
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By: Chase Buchanan
Aug 18, 2017
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Hi Shelley, Many thanks for your comments and we are very pleased to hear how Chelsea helped you find your new home - hope you are enjoying living there. ...
Areas covered
  • TW1
  • TW2
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Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
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Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 50 4 0 0 0 0 0 2

Fees

No fees set.
Last updated at 9:50 AM 13/10/2016 by Fiona Oakley

Complaints Procedure

No procedure set.
Last updated at 9:50 AM 13/10/2016 by Fiona Oakley

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Opening hours


  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed

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