We opened our doors back in 1994. After many years of working in corporate and independent estate agency, our vision was something simple, but effective. The goal, right from day one, was for Chase Buchanan to be known as Not just another Estate Agent! This remains true today, as we have evolved into the Areas's favourite estate agency. Never striving for world domination, we just want to make sure that we give our Clients and Customers the very best level of service and professionalism. We Read full description...currently enjoy a 97% recommendation rate, so we guess we are doing something right. If you have not used our services before, please give us a try. If you have - welcome back! Bradley Reece & Colin Deer - Managing Directors
Chase Buchanan

124 St Margarets Road St Margarets
Middlesex
TW1 2AA

020 8744 2434
Website not available

Properties for Sale
Properties to Rent

“ Highly professional... ”

Jun 19,2018
Minithumbup
By: 'Sara'
Jun 19,2018
0 people found
this helpful
Danielle promptly contacted us; she was extremely helpful and friendly and made us feel at ease straight away. She was early at viewing, engaging and kept us in the loop up until contract completion. Danielle is extremely approachable but professional at the same time. I ...
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By: Sarah Lowis
Jun 21, 2018
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Hi Sara What a lovely review for Danielle! Thank you so much for your kind words, I am always so grateful to anyone taking the time to leave us a review and its always a pleasure to hear such lovely words regarding my staff. At Chase we pride ourselves on our professional ability whilst keeping a personable relationship with our clients. If we can assist you with anything further in the future please do not hesitate to get in touch! Best wishes, Sarah Lowis Lettings Manager 020 8744 ...

“ Fantastic end to end service... ”

Jun 08,2018
Minithumbup
By: 'Scott'
Jun 08,2018
0 people found
this helpful
Fantastic service from end to end - All staff were willing to go beyond. I thoroughly recommend what seemed like a great team willing to go above and beyond....
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By: Sarah Lowis
Jun 08, 2018
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Hi Scott Thank you so much for taking the time to leave us such a great review. I am so pleased to hear you would recommend us and found the service you received fantastic. Me and my team in St Margarets are always willing to go above and beyond for our clients and are always so pleased to hear this has been noticed. If you do require any of our services in the future, please do not hesitate to contact us or pop in! Best wishes for the future, Sarah Lowis Lettings Manager ...

“ Friendly and professional service.... ”

Jun 08,2018
Minithumbup
By: 'Ken'
Jun 08,2018
0 people found
this helpful
After having seen some 15 properties Danielle managed to find me an excellent flat to rent in the area I liked the best. I particularly appreciated her friendly and approachable manners as well as professional service. I have no hesitation in recommending Chase Buchanan and Danielle ...
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Comment on agent fees
I found them reasonable.
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“ Professional and friendly... ”

May 31,2018
Minithumbup
By: 'Andrew Murton'
May 31,2018
0 people found
this helpful
Dannielle has been great. Always answering our emails and requests promptly and efficiently. It helps to take the stress out of the process. Always friendly and helpful....
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Comment on agent fees
Around what I expected
Was this helpful? Yes
By: Sarah Lowis
May 31, 2018
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Hi Andrew Thank you for taking the time to leave Danielle such a lovely review. I am so pleased to here her professionalism and efficiency helped for create a stress free process for your rental search. If we can assist you In anyway in the future, please do not hesitate to get In touch. Best wishes, Sarah Lowis Lettings Manager ...

“ Great Experience... ”

May 29,2018
Minithumbup
By: 'Philip Pache'
May 29,2018
0 people found
this helpful
Fantastic customer service. Found Danielle to be very kind and patient with us. Kept us up to date with the information we required....
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Comment on agent fees
Have not paid any yet
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By: Sarah Lowis
May 30, 2018
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Hi Philip, What a lovely review! I am so glad to hear you found your customer service with Danielle fantastic. It's always lovely to hear such good feedback regarding my staff. Please do not hesitate to contact us should you need to! Warm regards, Sarah Lowis Lettings Manager ...

“ Great service... ”

May 29,2018
Minithumbup
By: 'Great service from Danielle'
May 29,2018
0 people found
this helpful
Danielle has been extremely helpful in assisting us in finding a suitable flat. She is very friendly, professional and always answers emails quickly. She has made the process of looking for a flat very easy....
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By: Sarah Lowis
May 30, 2018
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Hi, Thank you very much for your lovely review. It's fantastic to know that Danielle's updates and professionalism helped make the whole process of looking for a flat that much easier. Should you need any further assistance please do not hesitate to contact us! Warm regards, Sarah Lowis Lettings Manager ...

“ Great approach... ”

May 18,2018
Minithumbup
By: 'Happy Tenant'
May 18,2018
0 people found
this helpful
We have been dealing with Lucy Lenton-she is professional, patient, can do and above all polite and kind-its not always a given that agents actually listen to what a tenant is looking for and she was brilliant and very sympathetic and helpful-THANK YOU!!!...
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By: Sarah Lowis
May 18, 2018
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Thank you so much for your kind words regarding Lucy, I am always delighted to hear such lovely feedback regarding my staff. Our main aim here at Chase Buchanan is to listen to our clients needs to ensure we get them the outcome they desire. Thanks again for taking the time to leave this wonderful review. Best wishes, Sarah Lowis Lettings Manager ...

“ Proactive, friendly and knowledgable... ”

Apr 26,2018
Minithumbup
By: 'Lucinda'
Apr 26,2018
0 people found
this helpful
Working with Lucy was very easy as she is knowledgable, proactive, helpful and her recommendations of prospective flats were agecent to our pre requisites. Unlike other estate agents, Lucy has your best interests at the forefront of her mind and took the time to secure ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Apr 26, 2018
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Hi Lucinda, Thank you for your lovely comments about Lucy. We're glad we could assist you with finding your perfect flat! Should you need any further assistance please do not hesitate to contact us. Best wishes, Chase Buchanan. ...

“ Prompt, knowledgeable, friendly and helpful.... ”

Apr 16,2018
Minithumbdown
By: 'Piers Turner'
Apr 16,2018
0 people found
this helpful
Danielle was always prompt, knowledgeable, friendly and helpful. She succesfully helped guide is through the referencing process, despite gaurantor issues. We contacted her a lot during this time and she was always happy to help and or got back to us very promptly....
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Comment on agent fees
The fees were very reasonable; especially considering the high level of service.
Was this helpful? Yes
By: Lauren Hayler
Apr 17, 2018
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Dear Piers Thank you so much for your kind feedback regarding your service with Danielle. We are always so grateful to customers taking the time to leave us a review. If we can assist you with anything further in the furture, please do not hesitate to get in touch. You know where we are! Best wishes, Chase Buchanan. ...

“ Danielle Fogarty CB St Margarets... ”

Apr 10,2018
Minithumbup
By: 'Faye D'
Apr 10,2018
0 people found
this helpful
Danielle was an absolute pleasure to work with. She swiftly responded to all my emails in a professional and thoughtful manner. She also managed to find me a suitable tenant in under forty eight hours- I was very impressed! I would not hesitate to recommend ...
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Comment on agent fees
Average market rate
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By: Chase Buchanan
Apr 10, 2018
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Hi Faye We are delighted to hear of your positive service with Chase Buchanan, in particular Danielle. Thank you so much for taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan. ...

“ Always an excellent service... ”

Apr 09,2018
Minithumbup
By: 'Diana'
Apr 09,2018
0 people found
this helpful
I have used C B for a number of years now to both purchase and then to let my flat. They are always helpful, informed and pleasant to deal with. Danielle has just helped me to find new tenants and supervised the check out of ...
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Comment on agent fees
The fee structure is fair
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By: Chase Buchanan
Apr 10, 2018
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Dear Diana Thank you so much for your kind review on the service you have received here at Chase over the years, in particular with Danielle. We are always grateful to anyone taking the time to leave us a review. If we can assist you with anything in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan ...

“ Positive service... ”

Mar 22,2018
Minithumbup
By: 'Martin'
Mar 22,2018
1 people found
this helpful
We have used Chase Buchanan for several years,since we started letting.Overall all agents have been most pleasant. I am unable to highlight any particular agent as the turnover has been high;Also I find it confusing over the number of different agents one ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
By: Chase Buchanan
Mar 28, 2018
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Dear Martin, Thank you so much for your comments and feedback and your continued loyalty over the years. We certainly take all feedback on board and it may be due to all members of the team keen to help as we generally don't have a high turnover. Regarding the contractor prices, I'm sorry to hear about your disappointment regarding these. We do work with a number of preferred contractors with who we maintain a strong working relationship. We are constantly reviewing contractor prices to ensu ...
Mar 03,2018
Minithumbup
By: 'Lucy'
Mar 03,2018
0 people found
this helpful
Danielle went above and beyond for my husband and I when we were looking for a new flat to rent in St Margarets. From the beginning, I felt like she really listened, understood what we wanted and cared that we were happy. Not only did ...
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By: Chase Buchanan
Mar 05, 2018
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Hi Lucy We are delighted to hear we could be a part of you finding your perfect home! Thank you for your kind feedback regarding your service with Danielle. If you do require any of our services is the future, please do not hesitate to get in touch! ...
Feb 26,2018
Minithumbup
By: 'Amber Ali'
Feb 26,2018
0 people found
this helpful
We were first-time buyers and so fairly new to the entire process of buying a property, slightly nervous and pretty confused, Sophie was great in helping us through the process. She listened to what we needed, advised accordingly, overall was really proactive, and then following ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 26, 2018
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Hi Amber Thank you for your kind feedback regarding the service you received at Chase Buchanan and with Sophie. We are delighted to hear your first buying experience was a great one! If you do require any of our services in the future, please do not hesitate to get in touch. ...
Feb 09,2018
Minithumbup
By: 'Paul'
Feb 09,2018
0 people found
this helpful
Lucy and the team at Chase Buchanan have been excellent throughout the whole process during my search. At no point were they pushy or forceful like some other agents that I have dealt with during my search for a property. They had a great understanding ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 09, 2018
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Hi Paul Thank you so much for your kind feedback regarding your service here at Chase Buchanan and with Lucy. We are delighted to have left you feeling that not all agents are pushy! We hope you have settled into your new home, and if you do require any of our services in the future, please do not hesitate to get in touch! ...
Feb 08,2018
Minithumbup
By: 'Mark'
Feb 08,2018
0 people found
this helpful
Working with Lucy was a welcomed breath of fresh air after a pretty poor experience elsewhere. She was super accommodating and flexible in order to secure viewings and dealings thereafter were a breeze. Lucy was helpful, detailed and made both myself and my partner feel ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 08, 2018
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Hi Mark We are delighted to hear we could turn around your bad experience with another agent. Thank you for your kind words regarding your service at Chase Buchanan and with Lucy. If you require anything in the future please do not hesitate to get in touch! ...
Dec 15,2017
Minithumbup
By: 'Hannah'
Dec 15,2017
0 people found
this helpful
Lucy was amazing, I would definitely recommend her! She didn't push us into anything we weren't sure on, she was honest and was so lovely during the whole process. If I had any questions, Lucy would get back to me straight away and ...
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Comment on agent fees
A tiny bit higher than other agencies, but worth it.
Was this helpful? Yes
By: Chase Buchanan
Dec 15, 2017
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Hi Hannah Thank you so much for your kind review and feedback. We are delighted to hear of your positive experience with Chase Buchanan. Please do not hesitate to get in touch in the future, you know where we are! Merry Christmas!! ...
Dec 08,2017
Minithumbup
By: 'Charlotte'
Dec 08,2017
0 people found
this helpful
Overall an efficient service and less scary and stressful than I anticipated. Lucy is calm and helpful and drawing up the contracts was efficient and speedy. Glad to be in my new home before Christmas. Thank you for all your help....
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Comment on agent fees
Agents fees are standard with all estate agents.
Was this helpful? Yes
By: Chase Buchanan
Dec 12, 2017
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Hi Charlotte Thank you so much for your kind feedback, we are delighted to hear you are in your new home in time for Christmas! Enjoy the holidays and do not hesitate to get in touch in the future, you know where we are! ...
Nov 17,2017
Minithumbdown
By: 'Andrea'
Nov 17,2017
0 people found
this helpful
Terrible experience. Have just done an inventory of a flat and moving in today. The state of the property is disgraceful, what was supposed to professionally cleaned has been barely touched - mould everywhere, spider webs, human hair in the cupboards, food on the floor, ...
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Comment on agent fees
Higher fees than other agents.
Was this helpful? Yes
By: Chase Buchanan
Nov 28, 2017
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Dear Andrea Thank you for your time on the phone. Once again, I sincerely apologise for the initial inconvenience. I believe we have now dealt with your concerns in full. As ever, although we don't manage the property you have moved into ourselves, we are here to try and help with anything we can. Please let me know if there are any further difficulties. Kind regards, Aiden. ...
Oct 26,2017
Minithumbup
By: 'Deon'
Oct 26,2017
0 people found
this helpful
Sophie has been brilliant throughout the process - the selling of a property is an extremely taxing period and had it might been for Sophie, I might have lost my patience and the belief that the sale would actually materialise. She is definitely an asset ...
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Was this helpful? Yes
Oct 23,2017
Minithumbup
By: 'Hayley & Charlie'
Oct 23,2017
0 people found
this helpful
Sophie has been amazing at communicating throughout our sale process. It has been an emotional journey for us and we have appreciated her calm words of encouragement! Her close relationship with both us and our buyers has been instrumental in getting our sale over the ...
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Comment on agent fees
The fees were very fair and we feel they really earnt their commission on this one!
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2017
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Dear Hayley and Charlie, Thank you, we are delighted to hear your kind feedback on Sophie and your experience with Chase Buchanan. If we can assist you in anyway in the future, please do not hesitate to get in touch. You know where we are! Wishing you many years of happiness in your new home. ...
Apr 18,2017
Minithumbup
By: 'Tracey C'
Apr 18,2017
0 people found
this helpful
What an absolute pleasure it was once again to find a house through Chase Buchanan. Jade done so much for us in locating the right properties and knew exactly what we were looking for and found it for us....
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Comment on agent fees
AGents fees a little expensive however!
Was this helpful? Yes
By: Chase Buchanan
Apr 19, 2017
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Thanks Tracey for passing on your kind comments regarding Chase and Jade. We are so pleased to hear you are a returning client and would recommend us once more! If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Apr 18,2017
Minithumbup
By: 'John Goodwin'
Apr 18,2017
0 people found
this helpful
Jade's enthusiasm and professionalism was very much appreciated in finding our new home, she's a great asset to Chase Buchanan, we were in great hands...
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Comment on agent fees
£400 is a lot but then renting is expensive
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
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Hi John, Thank you for your lovely comments regarding Jade, we hope you will be very happy in your new home and that we can help you again in the future. Chase Buchanan, St Margarets ...
Apr 07,2017
Minithumbup
By: 'Laura H'
Apr 07,2017
0 people found
this helpful
Working with the team, especially Jade has been great. Jade has a lot of knowledge about the area and was very helpful in finding us the right type of properties to view. A very professional but personable team!...
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Comment on agent fees
Agents fees were quite reasonable.
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and the team Laura. We are delighted to hear you are happy with the service you received with us. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 05,2017
Minithumbup
By: 'Jackie Kough'
Apr 05,2017
0 people found
this helpful
Jade, has been fantastic from start to finish. So proactive and supportive. Ever the professional, helping move things along whilst keeping you up to speed with all the moving parts. I can not recommend her and Chase Buchanan enough....
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Comment on agent fees
Good, fair.
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Jackie. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Mar 28,2017
Minithumbup
By: 'Shaun'
Mar 28,2017
0 people found
this helpful
Very professional, friendly and polite. Everything taken care of in a timely fashion and kept updated at all times. Thanks....
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By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Shaun. We are delighted to hear you are happy with the service your received. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Mar 24,2017
Minithumbup
By: 'Lauren Owen'
Mar 24,2017
0 people found
this helpful
The team at this branch were very efficenct and supported us throughout finding our new home. They made it where easy to choose a home and also the staff were very friendly whilst helping us prepare for our move....
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'Iain'
Mar 02,2017
0 people found
this helpful
We received excellent support from Jade during our property search. She identified a good range of apartments that met our criteria and quickly closed negotiations on the one we wanted....
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Comment on agent fees
No adverts comments.
Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'Simon'
Mar 02,2017
0 people found
this helpful
Great service. Efficient, friendly and very helpful. The follow up has also been very good and I am being kept updated regularly....
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Mar 01,2017
Minithumbup
By: 'Anonymous'
Mar 01,2017
0 people found
this helpful
Thank you for making the process of finding new tenants easy and quick. Your staff are always helpful and polite....
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Comment on agent fees
Average
Was this helpful? Yes
Areas covered
  • TW1
  • St Margarets
  • Twickenham
  • Isleworth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £450,000
  • Max: £517,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 28 4 4 0 3 1 2 1

Fees

No fees set.
Last updated at 4:40 PM 23/10/2017 by Sophie Goodlace

Complaints Procedure

No procedure set.
Last updated at 4:40 PM 23/10/2017 by Sophie Goodlace

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