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    Michael Peacock
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    Steve Crane
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    Sarah Lowis
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    Chelsea Ryan
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    David Pullen
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    Jade Ridgers
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    Christina Harvey-Cooper
We opened our doors back in 1994. After many years of working in corporate and independent estate agency, our vision was something simple, but effective. The goal, right from day one, was for Chase Buchanan to be known as Not just another Estate Agent! This remains true today, as we have evolved into the Areas's favourite estate agency. Never striving for world domination, we just want to make sure that we give our Clients and Customers the very best level of service and professionalism. Read full description... We currently enjoy a 97% recommendation rate, so we guess we are doing something right. If you have not used our services before, please give us a try. If you have - welcome back! Bradley Reece & Colin Deer - Managing Directors
Chase Buchanan

124 St Margarets Road St Margarets
Middlesex
TW1 2AA

020 8744 2434
Apr 18,2017
Minithumbup
Jade Ridgers
By:
Apr 18,2017
0 people found
this helpful
What an absolute pleasure it was once again to find a house through Chase Buchanan. Jade done so much for us in locating the right properties and knew exactly what we were looking for and found it for us....
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Comment on agent fees
AGents fees a little expensive however!
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By: Chase Buchanan
Apr 19, 2017
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Thanks Tracey for passing on your kind comments regarding Chase and Jade. We are so pleased to hear you are a returning client and would recommend us once more! If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Apr 18,2017
Minithumbup
Jade Ridgers
By:
Apr 18,2017
0 people found
this helpful
Jade's enthusiasm and professionalism was very much appreciated in finding our new home, she's a great asset to Chase Buchanan, we were in great hands...
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Comment on agent fees
£400 is a lot but then renting is expensive
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Apr 07,2017
Minithumbup
Jade Ridgers
By:
Apr 07,2017
0 people found
this helpful
Working with the team, especially Jade has been great. Jade has a lot of knowledge about the area and was very helpful in finding us the right type of properties to view. A very professional but personable team!...
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Comment on agent fees
Agents fees were quite reasonable.
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By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and the team Laura. We are delighted to hear you are happy with the service you received with us. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 05,2017
Minithumbup
Jade Ridgers
By:
Apr 05,2017
0 people found
this helpful
Jade, has been fantastic from start to finish. So proactive and supportive. Ever the professional, helping move things along whilst keeping you up to speed with all the moving parts. I can not recommend her and Chase Buchanan enough....
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Comment on agent fees
Good, fair.
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By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Jackie. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Mar 28,2017
Minithumbup
Jade Ridgers
By:
Mar 28,2017
0 people found
this helpful
Very professional, friendly and polite. Everything taken care of in a timely fashion and kept updated at all times. Thanks....
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By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Shaun. We are delighted to hear you are happy with the service your received. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Mar 24,2017
Minithumbup
Jade Ridgers
By:
Mar 24,2017
0 people found
this helpful
The team at this branch were very efficenct and supported us throughout finding our new home. They made it where easy to choose a home and also the staff were very friendly whilst helping us prepare for our move....
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Mar 02,2017
Minithumbup
Jade Ridgers
By:
Mar 02,2017
0 people found
this helpful
We received excellent support from Jade during our property search. She identified a good range of apartments that met our criteria and quickly closed negotiations on the one we wanted....
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Comment on agent fees
No adverts comments.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Lucy Lenton
By:
Mar 02,2017
0 people found
this helpful
Great service. Efficient, friendly and very helpful. The follow up has also been very good and I am being kept updated regularly....
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Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
Thank you for making the process of finding new tenants easy and quick. Your staff are always helpful and polite....
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Comment on agent fees
Average
Was this helpful? Yes
Feb 28,2017
Minithumbup
Lucy Lenton
By:
Feb 28,2017
0 people found
this helpful
Lucy was very professional from start to finish, kept me updated until I moved in. Also concierge team made all the transaction go through smoothly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
Jade Ridgers
By:
Feb 13,2017
0 people found
this helpful
Professional and efficient estate agents. Jade dealt with all our enquirys and wishes in a timely manner and secured us a lovely flat. Jade communicates on our behalf with the landlord everything has always been seamless....
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Feb 05,2017
Minithumbup
Lucy Lenton
By:
Feb 05,2017
0 people found
this helpful
I was very satisfied with how my rental property search was handled from start to finish. Lucy showed me a good selection of properties, all meeting most my requirements. When I had chosen the one it was all handeled quickly and swift. Thanks...
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Comment on agent fees
In line with London rates
Was this helpful? Yes
Feb 02,2017
Minithumbup
Jade Ridgers
By:
Feb 02,2017
0 people found
this helpful
Jade was very accommodating when we contacted Chase Buchanan about renting a property. She was quick and responded quickly, even allowing a last minute viewing to finalize a deal on the property....
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Comment on agent fees
Rates are standard to greater London, if not cheaper than other agents we dealt with.
Was this helpful? Yes
Feb 01,2017
Minithumbup
Lucy Lenton
By:
Feb 01,2017
0 people found
this helpful
Lucy has been very helpful in finding me two flats. She understood very quickly what I was looking for and did not waste hers or my time by showing flats that would have not been a good choice for me. The whole process was quick and efficient....
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Comment on agent fees
In line with other fees
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Jan 31,2017
Minithumbup
Lucy Lenton
By:
Jan 31,2017
0 people found
this helpful
Excellent and quick service. Very pleased. Got the flat I wanted at the right price. Would thoroughly recommend Lucy to all....
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Dec 02,2016
Minithumbup
Lucy Lenton
Christina Harvey-Cooper
By:
Dec 02,2016
0 people found
this helpful
Very patient and very well versed in their properties. Found a place that's Great location and ideal for me....
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Comment on agent fees
Exactly what they said
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By: Chase Buchanan
Dec 06, 2016
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Hi Ruby, Thank you for your comments, we are very pleased that Lucy & Christina found you your ideal home. ...
Nov 19,2016
Minithumbup
Jade Ridgers
By:
Nov 19,2016
0 people found
this helpful
I contacted Chase Bucanan wia Right move and I got a call back by Jade Ridgers in a few minutes. She arranged three viewings for me, one of which was on a very short notice. She was updating me with the latest info regularly via e-mail and on the phone. Due to change of my circumstances I had to stop looking for a property to rent nevertheless I nave found her to be kind, patient and doing her duties in a very professional manner....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Jade was there for as at each stage until we moved in our flat. She called back asap and replied to mails very fast too. She acted fast when the first flat we said ok didn't work out and found the one we are in now in a few days. Very pleased with her assistance. Thanks...
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Comment on agent fees
Fair enough...
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By: Chase Buchanan
Nov 18, 2016
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Hi Zerrin, We are delighted to hear that Jade found you a property to rent and that your were so pleased with her service. Many thanks for posting your review, from Chase Buchanan, St Margarets. ...
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
A good local estate agent with a professional & helpful attitude. Good communications, always keeping the full chain of parties informed, and a straightforward and up front approach when difficulties occurred. Recommended....
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By: Michael Peacock
Nov 21, 2016
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Thank you so much for your positive experience with regards to your dealings with Malcolm in St Margarets. I'm sure you will enjoy the house for many years to come and hope to be of service to you again in the future. Thank you again, Michael. ...
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Having bought my house from Chase Buchanan it seemed natural to trust them when I need to let it - and I wasn't disappointed. Everything was seamless, smooth and aggregation free. I was kept in contact with the property team, always paid on time and correctly. When it came to termination of the lease, this was handled smoothly and efficiently - completely painless. Would not hesitate to recommend Chase Buchanan or to use their services again....
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Comment on agent fees
The fees were fair - and communicated up front so I had a good understanding of what I was paying, when and why.
Was this helpful? Yes
Apr 24,2016
Minithumbdown
By:
Apr 24,2016
3 people found
this helpful
Avoid the Lettings Department. They are so desperate to steal business from other more reputable lettings agents that they identify new properties coming on the market, discover the name and address of the landlord through the Land Registry and then turn up at the landlord's private home to canvass for business. This is both a breach of the landlord's privacy and totally unethical practice in trying to steal business from another ARLA registered agent. They follow this up with letters without b...
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May 23,2014
Minithumbup
Chelsea Ryan
By:
May 23,2014
0 people found
this helpful
I have rented my property out through Chase Buchanan for the past 8 years and have been well looked after by them. I live overseas but the staff in the St Margarets office is very responsive and helpful and we have never had any issues with them. They do a good job at liaising with contractors on estimates, etc. It's really important to have good relationships as part of the property management service and that\'s a big part of the reason why I've stayed with Chase Buchanan over the last fe...
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May 21,2013
Minithumbup
By:
May 21,2013
0 people found
this helpful
\'Christine Chaffey knows the ropes at CB! She has been invaluable as a direct contact for the last 10 years, replies to emails and queries always at her earliest convenience. As I live abroad its been so helpful knowing Christine is there ready to help!\'....
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Was this helpful? Yes
Jan 03,2013
Minithumbup
Steven Crane
By:
Jan 03,2013
0 people found
this helpful
We worked with five estate agents and Rhys Jellie at Chase Buchanan was, by far, the finest. At our first meeting he had already reviewed the information regarding our specific property search which was forwarded to him by your Twickenham office (by a very efficient woman who\'s name eludes us.) After seeing thirty properties with other agents, Rhys presented us with a property which met all our requirements. We put an offer in the next day and this is the property we purchased. I am ha...
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Was this helpful? Yes
Mar 20,2012
Minithumbup
Michael Peacock
By:
Mar 20,2012
0 people found
this helpful
Chase Buchanan were spot on with their initial valuation and we aqchieved the asking price. Their advice on issues that cropped up through the selling process was clear and sensible and I found them very straight to deal with. I would be happy to recommend this branch to anyone looking to sell in the St margaret's/Isleworth areas....
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Was this helpful? Yes
Mar 09,2012
Minithumbup
Steve Crane
By:
Mar 09,2012
0 people found
this helpful
I found the staff to be excellent and always dealt with this very difficult sale in a professional manner. I would have no hesitation in recommending them....
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Jun 27, 2016
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Apr 06,2011
Minithumbdown
By:
Apr 06,2011
2 people found
this helpful
I began renting through Chase Buchanan 2 years ago and had no complaints. The Twickenham office were so helpful in helping me find somewhere and then the property management were brilliant when things went wrong at the property. One month I was due a refund of rent and this was processed and put back into my account without any fuss. However, recently I was interested in a property to buy in Hampton and I was so pleased to see it was being sold by Chase Buchanan. The sales team really let th...
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By: colin deer
May 12, 2011
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Dear Reviewer I'm very sorry to hear about your recent experience with one of my staff. I wonder if you would be kind enoough to let me know a little more - either via this site, or directly at c.deer@chasebuchanan.co.uk (tel 020 8744 2485). Apologies that you felt let down, after your previous positive dealings. I would like to address this. Kind regards Colin Deer MD - Chase Buchanan ...
Mar 07,2011
Minithumbdown
By:
Mar 07,2011
2 people found
this helpful
I had an offer accepted on a property from another agent. Despite knowing this Chase Buchanan were constantly encouraging the vendor to take it off the market and make some cosmetic repairs before selling through them. They then arranged a sale for the property to a property developer that caused me to be gazumped and lose the cash had paid for a deposit. These people are not to be trusted. They have no honour and only think of their own profit. Do not go near any product marketing by...
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By: colindeer
Mar 24, 2011
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I have not heard from Peter. My suspicion that he may be Peter T****** seems founded. Assuming that's the case, then there is no merit whatsoever in his claim. For clarity, however, I will address his comments again, point by point' ...
Dec 22,2010
Minithumbdown
By:
Dec 22,2010
4 people found
this helpful
Staff are very unhelpful; fail to return calls. They also charge you a fee of ...
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By: sophie matthews
Mar 17, 2011
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Our standard procedure, which is similar to many reputable agents, is to take a holding fee from the prospective tenant making the offer. This is to ensure that the offer is serious, as we will upon receipt of the offer pause marketing of the property until the offer has been accepted or declined by our client Landlord. This protects both parties and is deemed to be the fairest procedure. However we are always open to suggestions on how we could improve this process. If a holding fee is take ...
Oct 31,2010
Minithumbup
By:
Oct 31,2010
0 people found
this helpful
Was this helpful? Yes
Areas covered
  • St Margarets
  • Twickenham
  • Isleworth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0

NAEA ARLA TPOS


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From Landlords From Tenants From Vendors From Buyers Other
5 1 15 2 2 0 2 1 2 1
Michael Peacock - upload your photo Michael Peacock
1 reviews

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Steve Crane - upload your photo Steve Crane
1 reviews

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Steven Crane - upload your photo Steven Crane
1 reviews

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Sarah Lowis - upload your photo Sarah Lowis
0 reviews

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Chelsea Ryan - upload your photo Chelsea Ryan
11 reviews

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David Pullen - no image available David Pullen
0 reviews

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Rodney Osmond - no image available Rodney Osmond
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Jade Ridgers - upload your photo Jade Ridgers
10 reviews

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Lucy Lenton - no image available Lucy Lenton
Senior Lettings Negotiator
6 reviews

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Christina Harvey-Cooper - upload your photo Christina Harvey-Cooper
1 reviews

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Last updated at 3:36 PM 25/01/2016 by Fiona Oakley

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Last updated at 3:36 PM 25/01/2016 by Fiona Oakley

Awards won by Chase Buchanan, St Margarets TW1 2AA

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